Lime Court

Lime Avenue, Dovercourt, Harwich CO12 4DE
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9.9 84 Reviews
  • Lime Court, Harwich
Lime Court is a 44-bed care home, including four double rooms, spread over two floors, with lift access and five separate themed lounges. The home specialises in dementia and care for elderly people, situated near the seafront and within easy reach of local shops and amenities of Dovercourt.

The home has a six bed private wing with en-suites which was opened in October 2012. The purpose-built care home offers a superb lifestyle for its residents with a reputation in the community for the warmth of the staff and the care provided.

Lime Court are very proud that it was the pilot for the Food First programme, which alleviates the need of medicated supplements. Residents enjoy their meals in a well-lit, spacious central dining room, and menus are tailored to residents requests. Feedback is sought from residents about any changes.

A central recreational courtyard area (accessible by wheelchair users), with raised beds, is enjoyed by residents and families, along with a side garden and large patio area. Together, staff, family and friends have created a reminiscence lounge with items from the early 1900's to present day.

The care home receives regular visits from hairdressers, opticians, chiropodists and a therapist who offers massages in a sensory room. A full time activity coordinator arranges activities which include regular outings to local attractions, live entertainment, knitting clubs, card clubs, bingo, pet therapy, plus many more. If there are specific requests for activities these are accommodated.

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Care Provided by Lime Court

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 44 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Suzanne Moore (Manager)
  • Admission Criteria
    • Ages 63+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1964
    • Number of floors: 2

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting anytime - restiricted mealtimes (12.30 to 13.30 and 16.30 to 17.30)


  • Parking

  • Ample free parking at the home


Lime Court Reviews (84)

Total of 84, showing 61-80
9.9

Lime Court has a Review Score of 9.9 (9.889) out of 10, based on 13 reviews in the last 2 years. Over all time Lime Court has 84 reviews.

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  • 73
  • 11
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Review from J S (Son of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and caring staff.

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Review from Jean S (Wife of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am always been made very welcome.

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Review from Margaret P (Niece of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very caring and helpful - nothing too much trouble. The only comment I would make is concerning the floors of the 4 toilets on the ground floor. I often find the floors wet with urine when I have accompanied my Aunt. Floors could be monitored to ensure they are kept in a sanitary condition. Also,
there are no bins in 2 of the toilets to dispose of used hand towels.

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Review from Michael H (Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Lime Court expecting nothing but I have found it to be a wonderful place.

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Review from Michael B (Resident) assisted by family/friend published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice clean, carers are very good. Food is very good. Very good office staff.

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Review from Steve W (Son of Resident) published on 14 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother (86) has now been resident in Lime Court for 2 years the care, consideration and compassion that she has received has been first class. Mum enjoys the day to day engagement with the staff and Seniors who always make time for a chat, to get a coffee or attend to her needs. I highly recommend
Lime Court as a safe, friendly and welcoming environment for any older person requiring a care home.


For family members worried about the move of their loved one from home into a care home I can assure you that the time invested by the Management of Lime Court and the level of detail that they require from you makes a troubling time very easy, they really get to know and understand the resident, their likes and dislikes, their background and history and are available to discuss and answer any concerns or issues that you may have.


Having had previous experience of other care homes I believe that Lime Court is what they should all be measured against and aspire to be. It is first class.


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Review from Paul G (Nephew of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having visited my Aunt at Lime Court Centre for the past 3 years visiting regularly every 2/3 times a week, never had cause to complain about care, standards, treatment carried out by all staff, i.e excellent.

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Review from D S (Friend of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited a number of friends who have lived here. Considering the nature and amount of care that has to be given on a daily basis I consider it to be excellent. The home provides activities to stimulate and make life more enjoyable for the residents. Friends of mine who visit including myself
are always made to feel welcome.

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Review from W C (Daughter of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review is for everyone at Lime Court. The staff are excellent in every way. They do a good job and I bow my hat off to them. The dedication of the staff I just can't fault them. I am very happy to have my mother in Lime Court, I praise your home all the time as I am very happy with the care my mother
gets from your staff.

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Review from Graham H (Son of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff very helpful and friendly, always helpful with different foods when mum didn't fancy what was available and kept her clean and comfortable.

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Review from G K (Daughter of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So happy my Mum has found a super home. Everything I could wish for her in her autumn years. The staff are great, they treat everybody with love and kindness, just like their own. Thank you.

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Review from Lisa B (Niece of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, brilliant staff, activities are great.

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Review from Maureen L (Wife of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of my Husband's care was that he was monitored carefully and as his needs changed, so did the level of care he required. On occasion when I felt the care to be inappropriate my concerns were listed to and addressed. This care was then reviewed again and changed.

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Review from Peter T (Son of Resident) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Lime Court Feb 2017 to May 2017. She was well cared for by all the staff from the managers to carers. All staff worked to settle mum in and she was made to feel welcome, Lime Court was an excellent care home with a very caring workforce.

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Review from Barbara K (Daughter of Resident) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family have just celebrated a special birthday, the effort and support is fantastic at the care home. My parent has been there since November and we are very happy with the care and the management are wonderful nothing is too much trouble. A really good place.

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Review from Patricia B (Sister of Resident) published on 22 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and helpful. They call each resident by name.
Office staff excellent.

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Review from Sharon G (Daughter of Resident) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a very lovely and caring environment. Always looks great and smells great and is very clean. They give really great care to the residents. The residents want for nothing and there is always someone there to help.

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Review from I W (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went from "independent living" on her own, had an unexplained collapse and after a hospital stay lost all her independence and required 24/7 care. From the initial hospital visit to assess suitability to the present time, Aug 17 - Jan 18, the management team and support workers have been brilliant
with all of us and mum is well cared for and needs met. This has been a shocking time for mum and all of us and team at Lime Court have made things better.

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Review from James W (Son-in-law of Resident) published on 24 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a fall in her warden controlled 24-hour careline council run home and left for 3 days on the floor, my mother in law spent 4 weeks in hospital. I then got her into Lime Court where she has been exceptionally well looked after and loved by all the staff. She could not be in a better place, thank
you all very much.

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Review from Craig B (Son of Resident) published on 12 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was made welcome from the second she arrived.
Despite being a terminal lung cancer patient, she really picked up during her time at Lime Court.
This was down to the staff, no doubt. Their attentiveness and professionalism - but warmth as well - was very evident.
I felt absolutely confident that
Mum was being looked after very well at Lime Court.
Thank you.

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Current Review Score: 9.9 (9.889)

Overview of Review Score

The Review Score of 9.9 (9.889) out of 10 for Lime Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for Lime Court is calculated as follows: ( (137 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 153 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lime Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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Meet the Team (2)

Suzanne

Suzanne Moore

Job Title: Home Manager

Joined: 2010

Sue has an NVQ Level 3 and Level 3 in Care, along with a QCF Level 5 in Management with 30 years experience in the care industry. Sue joined the team in 2010 as a Team Leader and in 2012 was promoted to Deputy Manager before becoming Home Manager in November 2015.


Sarah

Sarah Meachen

Job Title: Activity Coordinator

Joined: 2010

Sarah has an NVQ Level 2 in Activities and Health and Social Care. She has been working in the Care Industry for 10 years.

At Lime Court, Sarah is responsible for coordinating the activities and events at Lime Court.