Fees are inclusive not included are hairdressers , chiropodist, toiletries and newspapers ,which are available and funded by the individual.
There are no set visiting times . Meal times are protected where possible
There is a large driveway for up to 10 vehicles
Little Oaks has a Review Score of 8.9 (8.907) out of 10, based on 3 reviews in the last 2 years. Over all time Little Oaks has 7 reviews.
Review from A C (Daughter of Resident) published on 29 October 2024
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Reply from Lynda Canning, Manager at Little Oaks
Thank you for your time writing such a lovely review. Your comments are very much appreciated. It is our pleasure to care for your mum and so nice to hear she regards Little Oaks as her home. Your comments are very much appreciated, I will share them with the whole team.
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Review from R M (Son of Resident) published on 21 May 2024
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Review from C M (Friend of Resident) published on 4 December 2023
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Review from Grania M (Daughter of Resident) published on 11 August 2022
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Review from Barry J (Son of Resident) published on 1 July 2022
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Mum's care was always of an exceptional standard, everyone knew how she was when I rang, and the communication with us was great. The staff always knew when mum needed medical input and this was indeed the case when they made the final call to get her into hospital before she died.
We will always be grateful to Management and all the staff at Little Oaks. If you or your loved one are fortunate enough to be cared for there, you won't be disappointed. Thank you to everyone.
Reply from Lynda Canning, Manager at Little Oaks
Thank you for taking the time to leave us this lovely review, It was a pleasure to look after your mum and we miss her very much.
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Review from Paul B (Son of Resident) published on 29 December 2020
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Review from Kay s (Friend of Resident) published on 20 July 2017
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The Review Score of 8.9 (8.907) out of 10 for Little Oaks is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.657 for Little Oaks is calculated as follows: ( (24 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 35 Ratings = 4.657
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.25 Points relating to the number of positive Reviews for Little Oaks is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 14 registered maximum number of service users is 2.8, which has been reached with 3 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Nov 2021
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Job Title: Registered Manager
Joined: 2009
Over 30 years of experience and QCF Level 5 Diploma in Leadership for Health & Social Care.
Job Title: Duty Manager
Joined: 2011
Over 35 years of diverse care experience in her role,as well as a passionate commitment to providing exceptional care.
Job Title: Senior Carer / Trainer
Joined: 2015
Over 23 years of experience in nursing and residential care , Lisa has achieved level 4 QCF in Health and Social care.
Qualified Trainer who supports all staff with their Mandatory training.
Job Title: Senior Carer
Joined: 2010
12 Years experience in residential care.
Job Title: Senior Carer
Joined: 2021
6 years experience in the care sector level 3 NVQ.
Job Title: Senior Carer
Joined: 2014
Charlee has worked in residential care for over 10 years, she has achieved her NVQ 4 in adult health and social care.