Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
The home includes dedicated parking spaces.
Longview has a Review Score of 9.7 (9.719) out of 10, based on 21 reviews in the last 2 years. Over all time Longview has 114 reviews.
Review from Gordon G (Husband of Resident) published on 2 April 2019
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Overall Experience
4.0 out of 5
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Review from B G (Son of Resident) published on 2 April 2019
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Overall Experience
5.0 out of 5
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Review from Susan W (Daughter of Resident) published on 6 March 2019
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Overall Experience
5.0 out of 5
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Review from B H (Husband of Resident) published on 15 February 2019
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Overall Experience
5.0 out of 5
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Care / Support
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Review from Sam J (Granddaughter of Resident) published on 15 February 2019
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Overall Experience
5.0 out of 5
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Review from L B (Daughter of Resident) published on 16 January 2019
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Overall Experience
4.0 out of 5
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Review from Sheila B (Wife of Resident) published on 16 January 2019
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Overall Experience
5.0 out of 5
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Care / Support
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Review from Trudi W (Daughter of Resident) published on 11 January 2019
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Overall Experience
5.0 out of 5
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Care / Support
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Review from Kirsty A (Granddaughter of Resident) published on 30 November 2018
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Overall Experience
5.0 out of 5
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Review from M M (Wife of Resident) published on 21 November 2018
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Overall Experience
5.0 out of 5
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Care / Support
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Review from J A (Daughter of Resident) published on 16 November 2018
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Overall Experience
5.0 out of 5
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Review from Chantel A (Granddaughter of Resident) published on 16 November 2018
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Overall Experience
5.0 out of 5
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Review from Bob H (Son of Resident) published on 13 November 2018
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Overall Experience
5.0 out of 5
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Care / Support
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Review from David S (Friend of Resident) published on 30 October 2018
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Overall Experience
5.0 out of 5
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Care / Support
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Review from D J S (Daughter of Resident) published on 13 August 2018
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Overall Experience
4.0 out of 5
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Review from Betty T (Father-in-law of Resident) published on 20 July 2018
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Overall Experience
5.0 out of 5
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Review from L M (Daughter-in-law of Resident) published on 4 April 2018
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Overall Experience
5.0 out of 5
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Care / Support
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Review from Hannah A (Granddaughter of Resident) published on 3 April 2018
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Overall Experience
5.0 out of 5
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Care / Support
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Review from Chris W (Son of Resident) published on 21 March 2018
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Value for Money
Review from S H (Daughter of Resident) published on 8 March 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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The Review Score of 9.7 (9.719) out of 10 for Longview is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.719 for Longview is calculated as follows: ( (197 Excellents x 5) + (38 Goods x 4) + (10 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 249 Ratings = 4.719
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Longview is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Mar 2024
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Job Title: Home Manager
Joined: 2013
My name is Claire Mayo, and I have worked in the care sector for the last 10 years. I have worked in various care home settings and in a variety of roles. I have worked my way up from being a carer, a care team leader, and a deputy manager to the manager I am today. I feel that my experience and passion equip me with the desired skills and commitment needed to fulfil my role and make Longview a place where people feel safe and cared for.
Job Title: Unit Manager
Joined: 2012
My name is Chloe. I’ve been part of the Longview family for 12 years, starting as a carer, moving on to care team leader, and now serving as a Unit Manager.
For me, the most important thing is ensuring that our residents feel well cared for, happy, and safe. I’m passionate about creating a positive and fun environment with my team, knowing that a joyful atmosphere makes all the difference. When our residents are smiling and content, I know I’ve done my job right.
I once managed a whirlwind trip to Milan for Christmas shopping—there and back in just one day!
I love spending time with my two daughters and partner. Travel is a big part of my life; I enjoy holidays abroad the most, but I’m just as happy with a relaxing weekend getaway.
Job Title: Home Administrator
Joined: 2024
My name is Lizz. I am the Home Administrator at Longview. I recently returned to Runwood after a few years' break, during which I devoted my time to helping with my grandchildren. Prior to that, I proudly served at head office for 29 years as the procurement and purchasing manager.
The most important aspect of my role is ensuring that both staff and residents feel supported. Knowing I contribute to their well-being gives me a profound sense of fulfilment. I am dedicated to keeping staff up to date with their training and ensuring they have the resources needed to excel. After all, it’s the dedication and hard work of our amazing staff that make this home run so smoothly.
I’ve been fortunate enough to enjoy several cruises throughout my life, which I consider a true blessing!
Spending time with my children and grandchildren is my greatest joy. I also have a passion for holidays and cruises, which allow me to explore and relax. A keen swimmer, I have always enjoyed this activity as a way to stay active and refreshed.
Job Title: Care Team Leader
Joined: 2010
Hi, I’m Stephen! I’ve been part of the Longview family for 14 years, starting as a carer, then working in activities, and now proudly serving as a Care Team Leader.
For me, the most important thing is ensuring that our home remains the fun and loving place that our amazing residents deserve. Person-centred care is a value I hold close to my heart, and I strive to make every day special for those we care for.
I’m currently training to become a minister for the Church of England. This journey is deeply meaningful to me, and it’s a privilege to explore my faith and service in this way.
Outside of work, I cherish time with my mum and family. Recently, I’ve taken up birdwatching—a fascinating and peaceful hobby. I love diving into books and articles about different bird species and then heading into nature to spot them in the wild.
I’m passionate about making a difference every day, whether it’s through my work at Longview or my spiritual journey.
Job Title: Lifestyle Coordinator
Joined: 2008
My name is Jessica. With almost 16 years of experience at Runwood Homes, I have had the privilege of working in various roles, starting as a carer, then moving on to CTL, and now as a Lifestyle Coordinator. My passion lies in ensuring that our residents and their families have access to exciting and engaging events and activities, giving them plenty to look forward to. I take pride in planning special themed days and memorable bus trips, always tailoring them to the unique interests of each resident. A person-centred approach is key, especially when it comes to activities, and I believe it’s crucial in providing the best care.
One of my most memorable moments was attending my first concert at just 8 years old to see Simply Red live!
Outside of my work, I love spending time with my son, family, and friends. I’m an avid cinema-goer, having seen over 67 films in 2024 alone. I’m also passionate about running and am part of a local running club. This year, I’ve completed 11 races in just 9 months!
