Longwood Place

110 High Road, Langdon Hills, Basildon SS16 6HY
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8.7 6 Reviews
  • Longwood Place, Basildon
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Care Provided by Longwood Place

  • Type of Service
    • Residential Home
  • Local Authority Owned
  • For a maximum of 9 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Asperger Syndrome
  • Autism/ASD
  • Cerebral Palsy
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Bridget Pancherz (Manager)
  • Admission Criteria
    • Ages from 18 to 65
  • Room Information
    • Single Rooms (9)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Television point in own room
  • Wheelchair Access
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Longwood Place Reviews (6)

8.7

Longwood Place has a Review Score of 8.7 (8.743) out of 10, based on 6 reviews in the last 2 years. Over all time Longwood Place has 6 reviews.

Overall Experience

  • 5
  • 0
  • 0
  • 0
  • 1

Date Published

6
2
5
6
0

Review from A P (Sister of Resident) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home. Every single person there has helped make life just that little easier when we needed it the most in every way possible.
The activities they do and the care they provide
For residents is brilliant.

Reply from Bridget Pancherz, Manager at Longwood Place

Thank you for your review, so pleased that Longwood place has been such a positive experience for your sister, staff work hard to make sure each persons ensures their stays with us.


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Review from Paul B (Friend of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin of whom I am a deputy has benefitted from Longwood staff for many years. They are very caring and cater for his specific needs. They also show love and compassion for the whole family and this has made a massive difference during this very challenging time when his mother has passed away,
his father has been ill and supported living has been a challenge. Staff have also been very innovative in providing solutions.

Reply from Bridget Pancherz, Manager at Longwood Place

Thank you for the compliment, we are so pleased to have helped through this very difficult period and hope to continue to support until a long-term solution can be found to support him.


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Review from Gerard W (Brother of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister lived with our mother all her life. It got to the point that our elderly mother was unable to care for her. She was taken into emergency care at Longwood. I was concerned about how she would react to not being with our mother. I need not have worried. I have not seen her as happy and engaged
with life for years. The staff are caring and supportive, both to her and her slightly nervous brother! The staff engage her in activities she enjoys. The Deputy Home Manager has been fantastic in working magic to ensure there is a room available for her while we look for an assisted living placement, and in arranging for her to be taken to see our mother (to give me a break from the car journey). I cannot speak highly enough of all the staff for the care and support they have given my sister and our family and without hesitation recommend Longwood to anyone looking for respite care for a loved one. My sister is happy and well cared for - what more could a brother ask for?

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Review from Claire C (Mother of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Particular member of staff and the team are amazing. They look after my son brilliantly and he has a great time! He has been made to feel welcome from the first time he went to look around. They make it a home-from-home and help him choose activities he enjoys doing.

Reply from Bridget Pancherz, Manager at Longwood Place

Hi, thank you so much for the positive review, it means so much to the whole team when someone likes coming to Longwood, our aim is to make people using the service feel at home and welcome, so it is so great when that is what your son feels.


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Review from A L (Mother of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter started to attend Longwood earlier this year. It appears she settled very quickly and comes home happy. The staff make her feel welcome, take good care of her, engage to support her with tasks and are patient with her. The staff keep in touch with me and always send feedback on her stay.
I always find the staff very helpful when I contact with enquiries. The Business Administrator and Deputy Home Manager have been wonderful in organising stays so my daughter's stay(s) often coincide with a friend of hers who also uses Longwood to put her at ease. They also help greatly with transport arrangements with my daughter's day centres and listen to my concerns and help put me at ease and enjoy my break. I would recommend Longwood for those with disabilities to allow carers/family to have some 'time' to recharge and do things they cannot normally do without having to try and organise care first for their loved one to do everyday tasks that others take for granted.

Reply from Bridget Pancherz, Manager at Longwood Place

Thank you so much for the positive review, we are so pleased you are happy with the service, it means so much to us to hear that everything is working well and more importantly people are happy, all the staff work so hard to help people settle into the short break service, we are delighted to hear it is having a positive effect on all your lives.


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Review from Deborah M (Sister of Resident) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My brother has been attending Longwood for over thirty years and has always come home looking refreshed. Unfortunately, over the last twelve months, Longwood has had a new manager, who, from day one, did not want to take my brother because he is seventy-six years old with a mental age of four years
old. I did not receive any respite over this year as I was contacted every stay to come and collect him; he now has a catheter fitted, and with the proper care, it should not be a problem. The manager said to me on one visit, we can't deal with a catheter like he has! I am going on to say it has a mesh bag over the catheter, and we have no training for this kind of catheter. It is ridiculous, the mesh bag is for his comfort. Money was spent from his allowance without receipts being given.

Reply from Bridget Pancherz, Manager at Longwood Place

We are disappointed that you feel you have had a negative experience in the last twelve months, we continued to work hard over this time to offer person centred support, as we have done for the last 30 years of good service.
The home manager has not changed and has over 30 years of experience, we have had a new deputy manager who has been in post for almost two years.
Longwood supports people who have a learning disability, supporting them as individuals, we never look at the age and mental age and make any comparisons, we work with the abilities and assessed needs of each individual.
Longwood works to meet the needs of all the individuals that access, over the last year your brother has had a range of serious health issues which we have discussed, and looked at if we were able to continue to provide a safe service, there's been ongoing issues with the catheter, which has resulted in infections, health care visits and hospital stays. There was only £3.20 with no receipt.


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Current Review Score: 8.7 (8.743)

Overview of Review Score

The Review Score of 8.7 (8.743) out of 10 for Longwood Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.243 for Longwood Place is calculated as follows: ( (54 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 70 Ratings = 4.243

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.5 Points relating to the number of positive Reviews for Longwood Place is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 9 registered maximum number of service users is 1.8, which has been reached with 5 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Longwood Place

What types of Care is Longwood Place registered for?

Dementia, Respite Care, Learning Disability, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Longwood Place provide?

Own GP if required is an additional type of care provided.

How many Rooms does Longwood Place have?

There are 9 Single Rooms.

What are the Facilities & Services at Longwood Place?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Longwood Place to the centre of Basildon?

2.8 mile(s) as the crow flies, distance by road may be significantly further.