Lugano Residence

3 Powell Road, Buckhurst Hill IG9 5RD
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9.1 22 Reviews
  • Lugano Residence, Buckhurst Hill
Lugano Care Home is an elegant family owned residence for elderly people, set in a beautiful location within minutes of Epping Forest and close to all amenities.

Their mission is to maintain an environment in which older people can continue to live full and engaging lives, where the desires of the residents direct and shape the rhythm of their daily lives.

Carers recognise the importance of promoting and maintaining individuality and their aim is that all needs can be met to nourish mind, body and soul.

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Care Provided by Lugano Residence

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 27 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Michael Brook and David Pearce
  • Person in charge
  • Stephanie Mirams (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Lugano Residence

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,395 – £1,495
    • Self-Funded Residential Dementia Care £1,395 – £1,495
  • (these prices are only a guideline, please contact Lugano Residence to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Lugano Residence Reviews (22)

Total of 22, showing 21-22
9.1

Lugano Residence has a Review Score of 9.1 (9.095) out of 10, based on 4 reviews in the last 2 years. Over all time Lugano Residence has 22 reviews.

Overall Experience

  • 19
  • 1
  • 0
  • 2
  • 0

Date Published

22
1
3
4
18

Review from Mark N (Son of Resident) published on 1 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very worried as a family, when our mother had a bad fall and went into hospital and it became clear she would need to go into a home. We visited a number of homes but Lugano, which had been recommended, stood out. The management and staff were welcoming, informative and friendly. The home itself
feels like a real home other than an institution. Our mother was quite resistant to the idea of a home but the warm and friendly staff and the atmosphere, together with excellent food, numerous activities especially singing, won he over. They genuinely welcome family involvement and have regular parties such as, firework night and Christmas, where we can go along and be with her for some very happy times. I cannot praise the place enough.

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Cleanliness

Treated with Dignity

Food & Drink

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Value for Money

Review from Peter N (Son of Resident) published on 25 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was always extremely dismissive of leaving her own home, but when she had a fall at home, us children seized the moment and were able to move her into the Lugano. To our surprise she settled in immediately and is the happiest we have seen her in quite a few years.
This speaks volumes for
everything about the home, from the caring, happy staff to the small size of the home. The staff, from very top to bottom, make you feel part of a big family. There is an emphasis on food, which is perfect for our Mum, but the care runs as far as one member of the staff painting my mother’s nails – which my mother is very proud of.


She is demented, and getting gradually worse, but I cannot think of a better place for her to be.


Facilities

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Cleanliness

Treated with Dignity

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Value for Money

Current Review Score: 9.1 (9.095)

Overview of Review Score

The Review Score of 9.1 (9.095) out of 10 for Lugano Residence is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.979 for Lugano Residence is calculated as follows: ( (47 Excellents x 5) + (1 Goods x 4) ) ÷ 48 Ratings = 4.979

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.116 Points relating to the number of positive Reviews for Lugano Residence is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4. 4 Positive Reviews ÷ 5.4 = 0.741

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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