Lyons Court Residential Care Home

Canvey Walk, North Springfield, Chelmsford CM1 6LB
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9.9 50 Reviews
  • Lyons Court Residential Care Home, Chelmsford
Lyons Court is a beautiful home, with the main lounge area set in a converted timbered barn, with floor to ceiling windows overlooking the stunning gardens.

With just 26 bedrooms and a team of staff who are passionate about enriching the lives of their residents, the home has a warm, family feel the moment you walk through the door. Many of the team at Lyons Court have been with the home for over 10 years, providing that continuity and sense of family.   

They provide residential and dementia care, as well as respite care breaks, which are ideal for carers looking after loved ones, who would like to plan a short break themselves, with the peace of mind of knowing their loved one is in safe hands.

There are so many activities to enjoy, including regular performances from singers and musicians, animal visits and pamper sessions with manicures and hand massages. A hairdresser also visits for regular appointments in the home’s salon.

The gardens are a beautiful spot to relax and enjoy summer barbecues, garden parties and community events. With wheelchair friendly pathways and a water feature, the home has a gardening club, where residents grow their own flowers and also produce for the chef to use in the kitchen.

The team are passionate about residents having an active role in how their home is run. There is a resident ambassador who welcomes new families, supports with staff interviews and provides feedback on everything from the menus to the activities on offer.

In the dining rooms residents enjoy delicious, home cooked meals. From roast dinners with all the trimmings to fish and chip Fridays, and lighter bites like homemade soups. The chef is a talented baker, with freshly baked cakes for afternoon tea.

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Care Provided by Lyons Court Residential Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 26 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Gemma Court (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (26)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2008

Funding & Fees Guide for Lyons Court Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,419
    • RESPITE Self-Funded Residential Care from £1,419

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1419 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Lyons Court Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Lyons Court Residential Care Home Reviews (50)

Total of 50, showing 21-40
9.9

Lyons Court Residential Care Home has a Review Score of 9.9 (9.898) out of 10, based on 16 reviews in the last 2 years. Over all time Lyons Court Residential Care Home has 50 reviews.

Overall Experience

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Review from Sophia T (Friend of Resident) published on 17 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I regularly visit a lady who resides at this home. She was my mother's best friend and they both lived at Lyons Court before my mother died.
My mother's friend always comments to me that the staff are so kind and friendly towards her. She likes to chat to them and they do everything they can to make
her life as comfortable as possible.
Because Lyons Court is relatively small, the staff get to know the residents and their likes and dislikes very well. The residents have lots of choice about what they do and when they do it.
There are daily activities and entertainment provided on weekdays and these are very popular. The home is kept clean and the staff are well trained so they can meet the needs of the residents.
The rooms are comfortable and most of them have a view into one of the attractive garden areas.
I would definitely recommend Lyons Court as a very friendly and professional care home with excellent staff.

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Review from Lindsey M (Daughter of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Lyons Court for 6 years.
The care and kindness she receives is a source of great comfort to me as I know how safe and happy she is.
Where if my husband and I need to live in a care home we would choose Lyons Court.

Reply from Fae Doherty, Senior Marketing Officer at Lyons Court Residential Care Home

Thank you for such kind words about our home - it is so appreciated.
Best wishes, Fae


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Review from Linda G (Daughter of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lyons Court has coped extremely well during the covid pandemic. I haven’t been able to go in much to see my relative but the home does everything they can to keep relatives in contact with their residents, ie; Facetiming. All the staff are lovely and the home is kept to a high standard all around.

Reply from Fae Doherty, Senior Marketing Officer at Lyons Court Residential Care Home

Thank you for taking the time to review our home and for your kind words.
Best wishes, Fae


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Review from Angela P (Daughter of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum said she’s very happy at Lyons Court, she said the staff are very nice and they appear very nice, through covid they’ve managed to keep my mum safe for which I am grateful.
I would recommend Lyons Court. Very friendly team and a nice homely atmosphere
Thank you for the wonderful care you
have shown to my mum.

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Review from Jen G (Daughter-in-law of Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To place a loved one in care is a very difficult step to take. My mum-in-law has been in Lyons Court since Sept 2020, and of course, Covid has meant distancing. In the last 3 months, I have been relieved and impressed by the loving care shown by the staff. It is easy to see by my mum-in-laws responses
to the carers that good relationships have been established and that they and the cook (who she constantly praises) know her well. The choice of 'home' we made has proved itself to truly be a 'caring home'. I cannot answer all questions due to Covid.

Reply from Fae Doherty, Senior Marketing Officer at Lyons Court Residential Care Home

Thank you for taking the time to review our home, your kind words are really appreciated by our team.
Best wishes, Fae.


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Review from Paul R (Son of Resident) published on 21 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents are residents at Lyons Court and have now been there since 2018.
They are very happy with the care and attention they have received. The staff are always welcoming and attentive and the family is kept informed of anything at the home.
The home is well maintained and is always kept
clean.
Visits are arranged if either of my parents needs to attend hospital and are always accompanied by a member of staff.
The person in charge of activities is always praised because of the variety of things they do.
The COVID-19 crisis has been well managed at the home and now that a pod has been installed outside it will make visiting more comfortable for all.
As a family, we are very happy that they are looked after well.

Reply from Fae Doherty, Senior Marketing Officer at Lyons Court Residential Care Home

Thank you so much for your kind words about our home and team - they are so appreciated. Best wishes.


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Review from June N (Wife of Resident) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has not been in your care for long and it took him quite a while to settle in. Now he seems quite at home, likes the staff and has grown fond of his carers. He loves the food he has and eats well. It will be lovely when I can see and even hold his hand.

Reply from Fae Doherty, Senior Marketing Officer at Lyons Court Residential Care Home

Thank you for your kind words; it is wonderful to hear he has settled in well. Best wishes.


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Review from S S (Daughter of Resident) published on 2 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent place. Excellent staff. The best of everything. Thanks to everyone.

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Review from A T (Son of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As you can see all the ratings are marked 'Excellent' as this is the case with what I have seen. The good is because I do not have first-hand experience of activities from the standpoint of visiting. I have ticked good - this is not a criticism of the home and does not in any way give cause to doubt
that my experiences in the home have been positive ones.

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Review from J P (Son-in-law of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff are caring and fo their very best for the residents. The standard of meals seems to be good at the moment but has not always met this standard in the past. Overall, I do have full confidence in the standards of care at Lyons Court.

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Review from Janet B (Daughter of Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into the care home on 30th March in the lockdown due to the virus. I phoned her most days, the staff were very helpful, polite and caring. I was kept informed of Mum's well-being. Mum is very happy and says how lovely the staff are and that the food is amazing.
Thank you all for looking after
my mum.

Reply from Fae Doherty, Senior Marketing Officer at Lyons Court Residential Care Home

Thank you for your good feedback about our home. They will really appreciate it. Best wishes, Fae


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Review from D B (Son of Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The COVID-19 virus was in full swing during May. The care home shut down a week and a half earlier (rightly) than the government directive, and have therefore had no cases or deaths due to Coronavirus. This is down to good management and forethought. Mum has been treated well with activities and good
care in this very difficult period.

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Review from D B (Son of Resident) published on 8 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled in very well and is comfortable with her room and fellow residents. She enjoys the weekly activities; which vary to keep things interesting. She has been on a couple of outings; which she has enjoyed. Staff have been helpful, friendly and caring.

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Review from Adrian T (Son of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time my mother has been at Lyons Court she has changed from being depressed and staying in bed all day. She now sits in the lounge and joins in with activities. The staff are always welcoming, helpful and professional.

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Review from P S (Son of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy and contented. The staff are really lovely and friendly.

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Review from Terry A (Son of Resident) published on 31 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Smaller care home with nice friendly staff, excellent choices of meals, well-kept rooms and communal areas.

Reply from Fae Doherty, Senior Marketing Officer at Lyons Court Residential Care Home

Thank you for your review. Our team really appreciate your feedback. Best wishes.


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Review from A B (Daughter of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

I am noticing less staff. Definitely not enough carers for the number of residents. Sometimes one carer on the second floor for thirteen residents (not good enough). My mum has been here two years and I definitely think it's gone downhill, unfortunately. If it wasn't for family, Mum would be in bed
all day. Her dementia has progressed and I don't think the staff are trained to deal with it.

Reply from Fae Doherty, Senior Marketing Officer at Lyons Court Residential Care Home

Thank you for your feedback and we are sorry that you feel this way. After speaking with the home manager she assured me that staffing is always to the required level and that activities are often joined in with. Fiona's door is always open for you if ever you need anything. Best wishes, Fae.


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Review from Christine B (Daughter of Resident) published on 30 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager and staff were very friendly and helpful. Any issues we had were dealt with quite quickly. It felt quite homely there.

Reply from Fae Doherty, Marketing Officer at Lyons Court Residential Care Home

Dear Christine, thank you for your kind words and feedback; I will be sure to pass this onto the manager and the team. Best wishes,


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Review from Moira O (Friend of Resident) published on 30 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We found Lyons Court to be efficient yet small enough to be friendly and 'known'. The premises were manageable but the lack of a functioning lift was a disappointment.

Reply from Fae Doherty, Senior Marketing Officer at Lyons Court Residential Care Home

Dear Moira, thank you for your kind words and excellent scores. After speaking with the manager, he would like to convey his apologies for any inconvinience caused by the delay to the lift reopening, it was unfortunately out of our hands due to a component manufacturing issue. Our new lift is now running well. Best wishes


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Review from Brenda B (Daughter of Resident) published on 10 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff appear pleasant and on hand, they always take care of residents in a caring and respectful way.
Food always has a good choice and variety and they are encouraged to have something, the carers generally know what each of their likes and dislikes are when serving.
Activities are actively encouraged
and suitable for all.

Reply from Fae Doherty, Marketing Officer at Lyons Court Residential Care Home

Dear Brenda, thank you so much for your feedback - it really is invaluable to our homes and our potential residents. I will be sure to pass your kind words on. Best wishes, Fae


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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Lyons Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.898 for Lyons Court Residential Care Home is calculated as follows: ( (169 Excellents x 5) + (16 Goods x 4) + (1 Poors x 2) ) ÷ 186 Ratings = 4.898

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lyons Court Residential Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (3)

Becca

Becca

Job Title: Housekeeping Supervisor

Joined: 2011

The residents are like family to me and keep me going each and every day.


Sarah

Sarah

Job Title: Care Assistant

Joined: 2020

I love being with all the residents and enjoy working with our wonderful team.


Lorraine

Lorraine

Job Title: Administrator

Joined: 2018

I enjoy the variety interacting with visitors, families and our stakeholders and enjoy being with our lovely residents.