Madelayne Court Care Home

School Lane, Broomfield, Chelmsford CM1 7DR
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9.3 80 Reviews
  • Madelayne Court Care Home, Chelmsford
Madelayne Court Care Home is situated on the outskirts of Chelmsford. The busy town centre is nearby and so you have a peaceful location and all the amenities of a thriving town.

Madelayne has a wonderful friendly atmosphere, with activities that are designed to stimulate, amuse and entertain all of those cared for. As an example the home has raised flower beds for ease of gardening, so you can really enjoy the outdoors.

A warm welcome awaits all visitors at Madelayne Court. Whilst rooms are decorated and furnished, carers await those precious items that mean so much to turn their home into your home.

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Care Provided by Madelayne Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 112 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Hannah Charlton (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (104)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (104)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2006
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for Madelayne Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
  • (these prices are only a guideline, please contact Madelayne Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Wheelchair Access
  • Parking

  • Dedicated parking for all residents, relatives and visitors.


Madelayne Court Care Home Reviews (80)

Total of 80, showing 1-20
9.3

Madelayne Court Care Home has a Review Score of 9.3 (9.303) out of 10, based on 17 reviews in the last 2 years. Over all time Madelayne Court Care Home has 80 reviews.

Overall Experience

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Date Published

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Review from Lorraine S (Daughter of Resident) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the accommodation seems to be kept clean and tidy however the residents are not changed regularly enough in my opinion. It often stinks as soon as you walk along the corridors, to the point of gagging. My mother was often soaked through when we visited. I spoke to other families who had the
same complaint. It would be nice (if hopeful!) to have better staff retention and much higher training standards but the system seems to be deliberately going to pot. Also, Coronation St blaring from the TV is appalling entertainment for anyone, let alone dementia patients. Calming nature programs or music from the 1950s/60s or anything calming would be much more appropriate.

Reply from Hannah Charlton, Home Manager at Madelayne Court Care Home

Thank you for sharing your feedback. We are truly sorry to hear about your experience, and we take your concerns very seriously. Please know that we are committed to providing the best care possible and we are actively working to address the issues you've raised. We value your input and will make all necessary efforts to ensure that improvements are made.


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Review from Edwina H (Daughter of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to thank all the staff for the wonderful care they gave my mum. She was lucky enough to die at home. Madelayne Court was her home for the last year of her life, and there she felt, safe cared for and very happy. Thank you for looking after Mum and making all who knew her so welcome.

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Review from David M (Son-in-law of Resident) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the staff at Madelayne Court enough for the sensitive and caring way they looked after Mum for the time she was with them, which was almost a year.
The staff are very approachable and the carers know the residents in their care very well and treat them as people, not just residents.
They also treat visitors in the same manner and we got to know a lot of the staff very well. They are very approachable and always happy to discuss anything you might want to. Even if it's just a chat.
I would definitely want to be a resident here myself if I ever needed this type of care.

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Review from M E (Daughter of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was extremely well cared for by the staff at Madelayne Court. They are a very professional team who really care about all of their residents. Mum had a lovely bedroom always well presented and very clean.
When she was still well enough, she was able to participate in a range of activities
including day trips.
All of the family were very well informed about Mum throughout her stay and we were always made very welcome whenever we visited.
I was always very happy that Mum was being well looked after and I would unreservedly recommend Madelayne Court.

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Review from N D (Partner of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving at Madelayne Court in May my partner has had nothing but the best of care. She is well looked after by kind, sympathetic staff, always clean and well dressed and most importantly of all happy. I would certainly recommend Madelayne Court with no hesitation.

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Review from Susan S (Daughter of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Madelayne Court for 2 years and every day she is made to feel at home by all the staff. There are many opportunities for social interaction/activities and this helps Mum settle. My father and I visit regularly and again are made very welcome. All staff I have met are dedicated and
the management team are very effective and keep me informed of any change with my mum. Thank you.

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Review from Brenda H (Wife of Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Madelayne Court gave myself and husband a wonderful five-star event for us to celebrate Valentine's Day together. Fantastic decorated table, five-star service and food. A red rose for me to take home. A very warm welcome from the manager and her hardworking events team. The Ritz could not have done
better. Best Valentine's Day ever.

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Review from Julie B (Wife of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Third-floor staff have been superb at looking after my husband, who had multiple strokes last week.
Cannot praise them highly enough.

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Review from David W (Son of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to the home during the Pandemic, and I have to say the care and love she received was wonderful. My mum was cared for and looked after by the amazing staff and the management team, which were wonderful.
Many times over the last two and a half years, we came in, and she was always clean
and happy.
She passed away in November this year, but I can't fault the team for their kindness and attention to looking after the residents and the visitors.
I recommend this home to anybody who needs the care and support like my mum received.
Thank you so much to the team at this very difficult time. I've spoken to a variety of staff recently, so you know who you are.
Thank you once again from the whole family.

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Review from J P (Daughter of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very attentive staff, treated my mum like she was special, as are all residents I am sure.
Just a wonderful place.
Thank you so much!

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Review from G S (Wife of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent. Very polite, friendly are very helpful. Rooms are always cleaned, regulate. Food and drink are excellent, staff always make sure you have juice in your room.

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Review from H B (Daughter of Resident) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father had terminal cancer, was treated like an imbecile, and left in his own excrement for hours. No response to the help call button - that’s when it could be reached as all his items were usually moved so he couldn’t get to them and power to his personal TV, radio and fridge kept being turned
off. Despite making a request to the deputy manager for some intervention, I had to stick a handwritten note to the wall above the plug, to little effect! Apparently, he couldn’t join in the activities because they didn’t have enough wheelchairs. I provided them with four that were kindly donated to me by strangers on local social media hubs. Like his clothes, rugs, watch, caps, and a tea mug (which was a personal favourite) they all went missing. His vitamins were confiscated despite his specialist and doctor saying could have them. Apparently, they were dangerous if anyone else came into his room and took them. Sweets were okay though! (Diabetics?) The list goes on. Wouldn’t recommend to my worst enemy.

Reply from Hannah Charlton, Home Manager at Madelayne Court Care Home

Thank you for your review. We are very sorry that you have had this experience at Madelayne Court. We do our very best to ensure each and every resident is treated with the utmost respect and have the highest quality service possible. Should you wish to speak to a member of the team further please contact feedback@runwoodhomes.co.uk.


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Review from S D (Granddaughter of Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the team at Madelayne Court. They know my nan very well, highlight any concerns they have at the earliest opportunity and communicate well. Friendly, knowledgeable and helpful - what more could I ask for? To know she has been somewhere safe and caring has been a huge relief and reassurance.

Reply from Lee Evans, Home Manager at Madelayne Court Care Home

Thank you for the positive feedback. It is good to know that we are providing the appropriate level of care in a kind and compassionate way.
We are very thankful for the lovely comments.


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Review from J B (Daughter of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

When I visit my dad sometimes he is in dirty clothes and I have to change him before I leave, also I have to smell the clothes I get out for him because used clothes get put back in the wardrobes. Things go missing out of his room ie my queen-size fleece blanket, clothes and table and when I query this
with staff, it takes ages to get them resolved. Dad lost nearly a stone in weight in his first month which was in January 2023 and it has taken until this month to look into it with the doctor.

Reply from Lee Evans, Home Manager at Madelayne Court Care Home

Dear J B, thank you for sharing your valuable feedback with us, please be assured that we take complaints very seriously and that we’re looking into your concerns as a matter of urgency. We want to ensure that your concerns are resolved and that you feel confident with the care we deliver, as such we have invited you to a face-to-face meeting to review your dad’s individual care plan. We hope that this goes some way to resolving your concerns, however, please feel free to contact us directly at the home to discuss anything in the future.


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Review from R C (Son of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Madelayne Court for over a year. The staff were friendly and would always greet you with a smile. Mum's room was clean and tidy as was the rest of the home.

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Review from C P (Son of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care that my Dad receives. He is always treated with respect and dignity. The atmosphere feels homely and nothing is every too much trouble. The care leaders are very quick to respond to any changes in Dad's health, we are always kept informed.

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Review from C T (Son of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always polite to visitors, it is always being cleaned daily, residents are always given drinks, the residents have a good meal throughout the day, there is music on and the tv is put on as well in the lounge area, bedrooms are clean and have enough space for the residents needs, all medical
needs are dealt with when residents need them.

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Review from Susan B (Wife of Resident) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a warm welcome, with a cup of tea for both of us upon arrival. Problems dealt with quickly. I do worry that my husband wanders about at night in just his pyjamas and no dressing gown, other than that I am pleased with the care he gets and he seems happy and he enjoys the meals provided, they
are of good quality with fresh vegetables.

Reply from Lee Evans, Marketing Executive at Madelayne Court Care Home

Hi Susan,
Thank you for taking the time to share your feedback. The safety of our residents is a top priority and will address your concerns with the team.


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Review from S M (Daughter of Resident) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was only at Madelayne court for a few short months before her passing.
During this time mum was well cared for and treated with respect.
The staff were all very friendly knew each resident by name and were very approachable.
Mum's room had everything that was needed for her comfort and needs
with a very pleasant outlook from her window.
I think the only criticism I would say was speaking for all the residents after a Sunday lunch was the food could be better.

Reply from Lee Evans, Home Manager at Madelayne Court Care Home

Hi,
Thank you for taking the time to complete the review. Your comments and views are important to us and this will help us to continue improving the service. We value your support and friendship.
Kind regards,


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Review from J C (Sister of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The meeting was very beneficial. Nice to meet the new manager of Madelayne Court Care Home.

Reply from Terry Gray, Home Manager at Madelayne Court Care Home

Thanks for the feedback, I am very happy to hear that the relative meetings are beneficial for you! We find they really help us to develop the home and support we offer to our residents and families. It's great to see the positive feedback you have given us, it really means a lot to the entire team!


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Current Review Score: 9.3 (9.303)

Overview of Review Score

The Review Score of 9.3 (9.303) out of 10 for Madelayne Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.633 for Madelayne Court Care Home is calculated as follows: ( (162 Excellents x 5) + (15 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 199 Ratings = 4.633

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.67 Points relating to the number of positive Reviews for Madelayne Court Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 112 registered maximum number of service users is 22.4. 15 Positive Reviews ÷ 22.4 = 0.67

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (13)

Hannah

Hannah Charlton

Job Title: Home Manager

Welcome to Madelayne Court. Thank you for taking the time to consider this care home. My name is Hannah Charlton, and I am proud to be the Registered Manager of Madelayne Court. If you view our home, you will experience how much care and dedication we offer our residents. We strive for perfection and aim to achieve excellence. We are a large home, but we have a homely, friendly, inviting environment.


We welcome guests to visit at their convenience and we look forward to greeting you all with a warm friendly smile.


Tracey

Tracey Wash

Job Title: Deputy Manager

Joined: 2011

I have been a Deputy Manager at Madelayne Court since 2011.


The best thing about my job is that I get to be a part of an amazing team at Madelayne.


I have been given an award for employee of the month, and that was such an honour to receive.


When I’m not working at Madelayne, I enjoy working in my garden, shopping, and playing golf, as well as having my grandkids around.


The fun fact about me is that I have had a hole-in-one and had an eagerness in golfing.


Wendy

Wendy Greenhow

Job Title: Care Team Leader

Joined: 2013

When I joined Madelayne Court 11 years ago as a care assistant, but now I have worked my way up to become a Care Team Leader.


The best thing about my job is working with lots of different nationalities, and we are one big family.


When I’m not working at Madelayne Court, I enjoy my grandchildren’s company as well as walking my dog.
A fun fact about me is that I like to make people laugh and feel good about themselves.


Paula

Paula Loble

Job Title: Care Team Leader

Joined: 2019

I started working at Madelayne Court in 2019 as a Care Team Leader.


The best thing about my job is interacting with people and feeling like I have made a positive and meaningful impact on their daily lives.


The fun fact about me is that I have enjoyed the Lost series, but I’m still trying to understand the finale.


In my spare time, I enjoy genealogy, gaming, making jewellery, knitting, and crochet.


CJ

CJ Spurgeon

Job Title: Head Chef

Joined: 2021

When I joined Madelayne Court in 2021, I started off as a kitchen assistant, but now I’m Head Chef which I love doing.


I got awards for taking part in Chef of the Year and being Employee of the Month, which was really lovely to get.


The best thing about my job is trying our new recipes and hearing the residents like the food I make.
When I’m not cooking, I like gaming, decorating my home, as well as gardening.


The fun fact about me is that I have met CJ Jackson, who is the CEO of Billingsgate Seafood School.


Abbie

Abbie Charlton

Job Title: Lifestyle Coordinator

I have just started working at Madelayne Court this year as a Lifestyle Coordinator.


The best thing about my job is hanging out with all the residents.


I’m working towards my apprenticeship in Level 2 in Adult Care.


When I have some spare time, I like to cook and shop.


Christina

Christina Roy

Job Title: Lifestyle Coordinator

Joined: 2022

I joined Madelayne Court as a care assistant in 2022. In addition to this job, I work as a Lifestyle Coordinator.


The best thing about my job is that I make the residents laugh as well as make them feel happy about themselves.


I got an award for the ‘Meaningful Activities’ I bring to the residents daily.


In my spare time, I attend church, and I love making different arts & crafts bits.


Jyoti

Jyoti Fisk

Job Title: Home Administrator

Joined: 2012

I started at Madelayne Court as a carer in 2012, and now I’m the Administrator of the home.


The best thing about my job is that I get to meet new families as they come in, and my door is always open for staff and families to have a chat with.


The award I have won is Employee of the Month for December 2023, and I was very overwhelmed by this award.


A fun fact about me is that growing up, I used to live in Papua New Guinea, which is just above Australia.


In my spare time, I enjoy meeting up with my family, going on the back of my husband's motorbike, and watching movies.


Kerry

Kerry Davies

Job Title: Receptionist

Joined: 2008

I am the receptionist at Madelayne Court.


I started working at Madelayne in 2008. In my time at home, I have gained experience in a number of roles and have achieved NVQ 2 qualifications in team leading and health and social.


I love working at Madelayne and feel the home is not only a workplace but a family support unit for all staff and residents.


The thing I like most about my job is being a part of the team and making a difference to not only the residents but the families too.


Fun fact about me: the first time I went on a plane was in my 30s.


In my spare time I love spending time with my family, watching documentaries, and reading books.


Arsh

Arsh Patel

Job Title: Care Team Leader

Joined: 2023

I started as a care assistant in 2023, and now I’m working as a Care Team Leader at Madelayne Court.
The best thing about my job is that I get to help residents in need and try to make their lives a bit better and make them smile a lot.


I have had an award of employee of the month, which I never thought I would get, and I was very happy to receive this.


In my spare time, I enjoy long walks with my wife and spending time with friends.


A fun fact about me is that I’m not good at dancing.


Jaimon

Jaimon Joseph

Job Title: Care Team Leader

Joined: 2021

I have been working as a Care Team Leader for about 3 years. I transferred to Madelayne Court this year as I wanted to be part of the Madelayne Team.


The best thing about being a Care Team Leader is that I get to observe people, and I’m a good listener.


In my spare time, I love to cook, read, and do some writing.


A fun fact about me is that I cook an amazing Gulabu Jamu.


Chris

Chris Sims

Job Title: Care Team Leader

Joined: 2019

I have worked at Madelayne since 2019 as a care assistant; I’m also working now as a Care Team Leader.


The best thing about being a care assistant is that I get to look after my residents and hear all their fun stories.


In my spare time I enjoy cooking, gardening, and going to the pub for a pint or two.


A fun fact about me is that I collect meerkats.


Sibi

Sibi Varghese

Job Title: Care Assistant

Joined: 2022

I started working at Madelayne as a Care Assistant in 2022.


The best thing about my job is that I like making good relationships with residents and other staff members.
I was an employee of the month, and I got an award for passing my probation after 6 months.


In my spare time, I enjoy playing sports like football and tug of war.


A fun fact about me is that my team and I represent Chelmsford in the tug of war.


Frequently Asked Questions about Madelayne Court Care Home

What types of Care is Madelayne Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Madelayne Court Care Home provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Madelayne Court Care Home have?

There are 104 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Madelayne Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café & Residents Internet Access are some of the Facilities & Services.

How far is Madelayne Court Care Home to the centre of Chelmsford?

1.9 mile(s) as the crow flies, distance by road may be significantly further.