Dedicated parking for all residents, relatives and visitors.
Madelayne Court Care Home has a Review Score of 9.3 (9.303) out of 10, based on 17 reviews in the last 2 years. Over all time Madelayne Court Care Home has 80 reviews.
Review from Margaret K (Daughter of Resident) published on 21 June 2022
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5.0 out of 5
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Review from B O (Wife of Resident) published on 15 June 2022
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Overall Experience
5.0 out of 5
Reply from Terry Gray, Home Manager at Madelayne Court Care Home
Thank you for your feedback. It's great to read that all the team's hard work is working and that our residents and relatives are receiving the service they deserve. Reading positive comments such as yours helps us see we are heading in the right direction. Kind Regards.
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Review from Stephen C (Son of Resident) published on 14 June 2022
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5.0 out of 5
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Review from Gillian S (Wife of Resident) published on 7 June 2022
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Overall Experience
5.0 out of 5
Reply from Terry Gray, Home Manager at Madelayne Court Care Home
Dear Gillian, thank you so much for your feedback. We work hard to ensure that our residents and relatives get the best service. Your comments are very appreciated, Kind Regards Terry
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Review from Enzo R (Son of Resident) published on 7 June 2022
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Overall Experience
5.0 out of 5
Reply from Terry Gray, Home Manager at Madelayne Court Care Home
Dear Enzo, thank you for your feedback. I am happy to hear that the team are doing well and you are happy with the service. Thank you for the comments and feedback, its truly appreciated. Kind regards, Terry
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Review from Patricia W (Wife of Resident) published on 31 May 2022
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Overall Experience
4.0 out of 5
Reply from Terry Gray, Home Manager at Madelayne Court Care Home
Hello Patricia - Thank you for your comment and feedback, we work hard to give the best service possible, and your feedback is so important to us and so good to read.
Thanks again, Terry.
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Review from Lisette O (Daughter of Resident) published on 11 January 2022
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Overall Experience
5.0 out of 5
Reply from Erin Ruck, Home Manager at Madelayne Court Care Home
Hello Lisette, we are happy to hear your mother feels fulfilled with the respite care she has received. Your feedback strongly influences the way we perform our care, and we are grateful for your review.
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Review from B R (Resident) published on 29 November 2021
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Overall Experience
4.0 out of 5
Reply from Erin Ruck, Home Manager at Madelayne Court Care Home
Hello, thank you for your review of our home. We always ensure our staff provide the best possible care to our residents, and we are grateful to hear how satisfied you were during your respite care. Thanks again for the positive feedback.
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Review from Angela S (Daughter of Resident) published on 9 April 2021
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5.0 out of 5
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Review from M J (Grandson of Resident) published on 6 April 2021
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5.0 out of 5
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Review from M C (Wife of Resident) published on 24 March 2021
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5.0 out of 5
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Review from Ann E (Daughter of Resident) published on 23 March 2021
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5.0 out of 5
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Review from Diane W (Daughter of Resident) published on 19 March 2021
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5.0 out of 5
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Review from J S (Wife of Resident) published on 17 March 2021
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4.0 out of 5
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Review from Peter H (Son of Resident) published on 10 March 2021
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5.0 out of 5
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Review from C J (Daughter of Resident) published on 20 August 2020
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5.0 out of 5
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Review from Dawn C (Friend of Resident) published on 10 August 2020
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4.0 out of 5
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Review from D F (Friend of Resident) published on 10 August 2020
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5.0 out of 5
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Review from Lesley W (Daughter of Resident) published on 19 May 2020
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Overall Experience
5.0 out of 5
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Review from Geoffrey G (Son of Resident) published on 19 May 2020
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5.0 out of 5
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The Review Score of 9.3 (9.303) out of 10 for Madelayne Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.633 for Madelayne Court Care Home is calculated as follows: ( (162 Excellents x 5) + (15 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 199 Ratings = 4.633
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.67 Points relating to the number of positive Reviews for Madelayne Court Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 112 registered maximum number of service users is 22.4. 15 Positive Reviews ÷ 22.4 = 0.67
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Apr 2024
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Job Title: Home Manager
Welcome to Madelayne Court. Thank you for taking the time to consider this care home. My name is Hannah Charlton, and I am proud to be the Registered Manager of Madelayne Court. If you view our home, you will experience how much care and dedication we offer our residents. We strive for perfection and aim to achieve excellence. We are a large home, but we have a homely, friendly, inviting environment.
We welcome guests to visit at their convenience and we look forward to greeting you all with a warm friendly smile.
Job Title: Deputy Manager
Joined: 2011
I have been a Deputy Manager at Madelayne Court since 2011.
The best thing about my job is that I get to be a part of an amazing team at Madelayne.
I have been given an award for employee of the month, and that was such an honour to receive.
When I’m not working at Madelayne, I enjoy working in my garden, shopping, and playing golf, as well as having my grandkids around.
The fun fact about me is that I have had a hole-in-one and had an eagerness in golfing.
Job Title: Care Team Leader
Joined: 2013
When I joined Madelayne Court 11 years ago as a care assistant, but now I have worked my way up to become a Care Team Leader.
The best thing about my job is working with lots of different nationalities, and we are one big family.
When I’m not working at Madelayne Court, I enjoy my grandchildren’s company as well as walking my dog.
A fun fact about me is that I like to make people laugh and feel good about themselves.
Job Title: Care Team Leader
Joined: 2019
I started working at Madelayne Court in 2019 as a Care Team Leader.
The best thing about my job is interacting with people and feeling like I have made a positive and meaningful impact on their daily lives.
The fun fact about me is that I have enjoyed the Lost series, but I’m still trying to understand the finale.
In my spare time, I enjoy genealogy, gaming, making jewellery, knitting, and crochet.
Job Title: Head Chef
Joined: 2021
When I joined Madelayne Court in 2021, I started off as a kitchen assistant, but now I’m Head Chef which I love doing.
I got awards for taking part in Chef of the Year and being Employee of the Month, which was really lovely to get.
The best thing about my job is trying our new recipes and hearing the residents like the food I make.
When I’m not cooking, I like gaming, decorating my home, as well as gardening.
The fun fact about me is that I have met CJ Jackson, who is the CEO of Billingsgate Seafood School.
Job Title: Lifestyle Coordinator
I have just started working at Madelayne Court this year as a Lifestyle Coordinator.
The best thing about my job is hanging out with all the residents.
I’m working towards my apprenticeship in Level 2 in Adult Care.
When I have some spare time, I like to cook and shop.
Job Title: Lifestyle Coordinator
Joined: 2022
I joined Madelayne Court as a care assistant in 2022. In addition to this job, I work as a Lifestyle Coordinator.
The best thing about my job is that I make the residents laugh as well as make them feel happy about themselves.
I got an award for the ‘Meaningful Activities’ I bring to the residents daily.
In my spare time, I attend church, and I love making different arts & crafts bits.
Job Title: Home Administrator
Joined: 2012
I started at Madelayne Court as a carer in 2012, and now I’m the Administrator of the home.
The best thing about my job is that I get to meet new families as they come in, and my door is always open for staff and families to have a chat with.
The award I have won is Employee of the Month for December 2023, and I was very overwhelmed by this award.
A fun fact about me is that growing up, I used to live in Papua New Guinea, which is just above Australia.
In my spare time, I enjoy meeting up with my family, going on the back of my husband's motorbike, and watching movies.
Job Title: Receptionist
Joined: 2008
I am the receptionist at Madelayne Court.
I started working at Madelayne in 2008. In my time at home, I have gained experience in a number of roles and have achieved NVQ 2 qualifications in team leading and health and social.
I love working at Madelayne and feel the home is not only a workplace but a family support unit for all staff and residents.
The thing I like most about my job is being a part of the team and making a difference to not only the residents but the families too.
Fun fact about me: the first time I went on a plane was in my 30s.
In my spare time I love spending time with my family, watching documentaries, and reading books.
Job Title: Care Team Leader
Joined: 2023
I started as a care assistant in 2023, and now I’m working as a Care Team Leader at Madelayne Court.
The best thing about my job is that I get to help residents in need and try to make their lives a bit better and make them smile a lot.
I have had an award of employee of the month, which I never thought I would get, and I was very happy to receive this.
In my spare time, I enjoy long walks with my wife and spending time with friends.
A fun fact about me is that I’m not good at dancing.
Job Title: Care Team Leader
Joined: 2021
I have been working as a Care Team Leader for about 3 years. I transferred to Madelayne Court this year as I wanted to be part of the Madelayne Team.
The best thing about being a Care Team Leader is that I get to observe people, and I’m a good listener.
In my spare time, I love to cook, read, and do some writing.
A fun fact about me is that I cook an amazing Gulabu Jamu.
Job Title: Care Team Leader
Joined: 2019
I have worked at Madelayne since 2019 as a care assistant; I’m also working now as a Care Team Leader.
The best thing about being a care assistant is that I get to look after my residents and hear all their fun stories.
In my spare time I enjoy cooking, gardening, and going to the pub for a pint or two.
A fun fact about me is that I collect meerkats.
Job Title: Care Assistant
Joined: 2022
I started working at Madelayne as a Care Assistant in 2022.
The best thing about my job is that I like making good relationships with residents and other staff members.
I was an employee of the month, and I got an award for passing my probation after 6 months.
In my spare time, I enjoy playing sports like football and tug of war.
A fun fact about me is that my team and I represent Chelmsford in the tug of war.
