Madelayne Court Care Home

School Lane, Broomfield, Chelmsford CM1 7DR
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9.3 80 Reviews
  • Madelayne Court Care Home, Chelmsford
Madelayne Court Care Home is situated on the outskirts of Chelmsford. The busy town centre is nearby and so you have a peaceful location and all the amenities of a thriving town.

Madelayne has a wonderful friendly atmosphere, with activities that are designed to stimulate, amuse and entertain all of those cared for. As an example the home has raised flower beds for ease of gardening, so you can really enjoy the outdoors.

A warm welcome awaits all visitors at Madelayne Court. Whilst rooms are decorated and furnished, carers await those precious items that mean so much to turn their home into your home.

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Care Provided by Madelayne Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 112 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Hannah Charlton (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (104)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (104)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2006
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for Madelayne Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
  • (these prices are only a guideline, please contact Madelayne Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Wheelchair Access
  • Parking

  • Dedicated parking for all residents, relatives and visitors.


Madelayne Court Care Home Reviews (80)

Total of 80, showing 41-60
9.3

Madelayne Court Care Home has a Review Score of 9.3 (9.303) out of 10, based on 17 reviews in the last 2 years. Over all time Madelayne Court Care Home has 80 reviews.

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Review from Karen B (Daughter of Resident) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with the treatment Mum receives. The staff are all lovely, and Mum is very happy here. I am kept informed of any problems, and if she needs to see a Doctor, I am always informed of the outcome.
With the present problems in the Country, I receive weekly emails keeping us up to date
with the situation and can speak to Mum on the telephone.
Food is satisfactory.
The main thing is Mum is very happy and loves being there.

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Review from Alison N (Niece of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt was a resident here for 12 months. I am a retired Nursing Home manager with 15 years experience so I knew what I wanted for my Aunt. Madelayne Court met all my requirements. The home was always very clean and not once was there an unpleasant odour anywhere in the home. Most of the staff, including
housekeeping and maintenance, were very polite and friendly. My Aunt was usually nicely dressed and care had gone into the choice of clothing so that is was coordinated/matching. The care staff were very kind and compassionate and very caring. The care team leaders were attentive and listened to any concerns I raised and then dealt with them quickly. Communication from the care team was excellent. I was informed when my Aunt was unwell and what the team had done about it.
My Aunt ate well and the menus were varied. Drinks were available to the residents throughout the day. Although my Aunt was unable to express herself, I knew she was happy at Madelayne Court.

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Review from A J (Daughter of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided at Madelayne Court, overall, is very good. Staff, in general, are kind, caring, compassionate and strive to maintain dignity. The living area is clean and airy and socialisation is encouraged Mum is happy there and we are confident that she is cared for well. It is a lovely place that
we would recommend.

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Review from G W (Daughter of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Madelayne Court Care Home for over three years and as a family, we continue to be very satisfied with the service we have received and my mother's care and well-being have been a priority for the team. We were delighted to be able to have Christmas dinner with her again
(Dec 2019). The food was excellent and the atmosphere perfectly enhanced with decorations, music, table centres and the carers proved excellent waitresses! Additional Christmas activities including the visits from local school to sing carols to the residents and Christmas fete was very well organised and much appreciated.
On a more day to day basis, the home strives to give the best of care and everyone works hard to ensure all needs are met. Unexpected absences of staff are often covered by carers coming in on their days off illustrating the commitment of individuals. TCM's are highly efficient and prove to be very adaptable, taking on any role that circumstances require. The administrative staff are very approachable and welcoming and again are highly supportive of the residents and relatives. The home is always clean and a credit to the housekeeping team and the catering team achieve pleasing dishes. All in all, we feel pleased that we selected this care home for our mother.

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Review from S B (Daughter-in-law of Resident) published on 28 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Madelyane Court enough for the outstanding care, attention and compassion they showed my father in law during his time at Madelayne Court. Thank you for everything that you have done for us as a family for the past 2 years in taking such fantastic care of my father in law.
Thank you
so much.

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Review from M N (Stepdaughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention we received as a whole family was fantastic from all the staff.
Always helpful and cheerful.

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Review from D F (Friend of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit a family friend and I find the staff and everyone very pleasant, helpful and willing to do anything for you. My daughter is starting as a volunteer this month which we are very happy about.

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Review from S C (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here since May 2015. We have always found the home to be clean and tidy. The staff are kind and respectful to the residents and family too. Despite Mum having physical as well as memory problems, she is well looked after and nothing is too much trouble. She is happy and we are satisfied
that she is receiving the 24 hour care she needs.

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Review from Francis I (Husband of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff from domestic to manager do a grand job. The main problem I believe to be there are not enough day carers although they do the best they can. The care home always smells pleasant. All the staff are friendly, approachable and always ready to help.

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Review from T B (Daughter of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are all down to earth and very helpful, so are the rest of the staff.
Food could do with some improvement more variety.
All issues are resolved if there is any.

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Review from Jackie F (Wife of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone says hello. Everyone is cheerful. I feel I am in my husband's home and it is a home. Recently he had a fall, we had a horrible hospital experience. On our return the staff wrapped themselves around us like a warm blanket, toast, hot drinks, a bath for my husband. I feel confident that he is
cared for. It is that confidence, knowing that he is cared for that enables me, after ten long years to embark on a life for me. Huge thanks to everyone at Madelayne Court.

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Review from P M (Daughter of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is well looked after by the caring staff. I can always get information about his health and well-being and am always able to speak to him on the phone. I am very pleased with his overall care.

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Review from C P (Daughter of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was treated with loving care and dignity in her last days. While she was well, she was always given priority when she asked and the staff were caring and patient.

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Review from D K (Son of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for 11 months and his care was exemplary. The staff were wonderful and the facilities are excellent. I know that my dad was very happy at Madelayne Court until he passed away peacefully last week.

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Review from Alice C (Granddaughter of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We came for the summer BBQ. There was plenty of entertainment including a singer. It was lovely to see my nan and the rest of the residents so happy and enjoying themselves. My nan even came and danced with me and my mum. It was a lovely afternoon and one that I will remember.

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Review from Pauline P (Daughter of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear dad lived here for four years, so very happy but has just passed away aged 100 years, a big party form Madelaybe Court.
Dad got back from the hospital and 6 hours later went to sleep for the last time at his home in his bed. Thanks to you all.

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Review from Sue R (Cousin of Resident) published on 2 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear cousin passed away on the 9th March 2019 at 2am. We received a call saying we needed to go now, which we did. My cousin was made extremely comfortable, was clean and had been very well cared for in every aspect.
She had been in the home for almost 6 years. In this time she had received the
utmost care, love, attention and respect. We wish to thank all staff for the way in which she had been looked after.
My cousin loved the home and all the staff within it, she settled from day one of moving in.
Our most grateful thanks to everyone.

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Review from Kerry T (Daughter of Resident) published on 7 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to thank the staff who have looked after my Dad whilst he has been in temporary care. Their care and dedication is outstanding and such a relief that he has been looked after so well. He is now moving into a permanent room at the home which we as a family are so grateful for as we know he
will be well cared for and looked after. Thank you again.

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Review from Maria L (Daughter of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having both my mum and dad being temporary residents at Madelayne Court, I would not hesitate to recommend the care home to anyone. Staff are very friendly and helpful. Mum and dad have been well looked after.
Thank you to all involved.

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Review from Linda W (Daughter of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received the best of care for the 17 months she resided there. She was very contented and that gave the family peace of mind knowing she was well cared for. Thank you.

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Current Review Score: 9.3 (9.303)

Overview of Review Score

The Review Score of 9.3 (9.303) out of 10 for Madelayne Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.633 for Madelayne Court Care Home is calculated as follows: ( (162 Excellents x 5) + (15 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 199 Ratings = 4.633

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.67 Points relating to the number of positive Reviews for Madelayne Court Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 112 registered maximum number of service users is 22.4. 15 Positive Reviews ÷ 22.4 = 0.67

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (13)

Hannah

Hannah Charlton

Job Title: Home Manager

Welcome to Madelayne Court. Thank you for taking the time to consider this care home. My name is Hannah Charlton, and I am proud to be the Registered Manager of Madelayne Court. If you view our home, you will experience how much care and dedication we offer our residents. We strive for perfection and aim to achieve excellence. We are a large home, but we have a homely, friendly, inviting environment.


We welcome guests to visit at their convenience and we look forward to greeting you all with a warm friendly smile.


Tracey

Tracey Wash

Job Title: Deputy Manager

Joined: 2011

I have been a Deputy Manager at Madelayne Court since 2011.


The best thing about my job is that I get to be a part of an amazing team at Madelayne.


I have been given an award for employee of the month, and that was such an honour to receive.


When I’m not working at Madelayne, I enjoy working in my garden, shopping, and playing golf, as well as having my grandkids around.


The fun fact about me is that I have had a hole-in-one and had an eagerness in golfing.


Wendy

Wendy Greenhow

Job Title: Care Team Leader

Joined: 2013

When I joined Madelayne Court 11 years ago as a care assistant, but now I have worked my way up to become a Care Team Leader.


The best thing about my job is working with lots of different nationalities, and we are one big family.


When I’m not working at Madelayne Court, I enjoy my grandchildren’s company as well as walking my dog.
A fun fact about me is that I like to make people laugh and feel good about themselves.


Paula

Paula Loble

Job Title: Care Team Leader

Joined: 2019

I started working at Madelayne Court in 2019 as a Care Team Leader.


The best thing about my job is interacting with people and feeling like I have made a positive and meaningful impact on their daily lives.


The fun fact about me is that I have enjoyed the Lost series, but I’m still trying to understand the finale.


In my spare time, I enjoy genealogy, gaming, making jewellery, knitting, and crochet.


CJ

CJ Spurgeon

Job Title: Head Chef

Joined: 2021

When I joined Madelayne Court in 2021, I started off as a kitchen assistant, but now I’m Head Chef which I love doing.


I got awards for taking part in Chef of the Year and being Employee of the Month, which was really lovely to get.


The best thing about my job is trying our new recipes and hearing the residents like the food I make.
When I’m not cooking, I like gaming, decorating my home, as well as gardening.


The fun fact about me is that I have met CJ Jackson, who is the CEO of Billingsgate Seafood School.


Abbie

Abbie Charlton

Job Title: Lifestyle Coordinator

I have just started working at Madelayne Court this year as a Lifestyle Coordinator.


The best thing about my job is hanging out with all the residents.


I’m working towards my apprenticeship in Level 2 in Adult Care.


When I have some spare time, I like to cook and shop.


Christina

Christina Roy

Job Title: Lifestyle Coordinator

Joined: 2022

I joined Madelayne Court as a care assistant in 2022. In addition to this job, I work as a Lifestyle Coordinator.


The best thing about my job is that I make the residents laugh as well as make them feel happy about themselves.


I got an award for the ‘Meaningful Activities’ I bring to the residents daily.


In my spare time, I attend church, and I love making different arts & crafts bits.


Jyoti

Jyoti Fisk

Job Title: Home Administrator

Joined: 2012

I started at Madelayne Court as a carer in 2012, and now I’m the Administrator of the home.


The best thing about my job is that I get to meet new families as they come in, and my door is always open for staff and families to have a chat with.


The award I have won is Employee of the Month for December 2023, and I was very overwhelmed by this award.


A fun fact about me is that growing up, I used to live in Papua New Guinea, which is just above Australia.


In my spare time, I enjoy meeting up with my family, going on the back of my husband's motorbike, and watching movies.


Kerry

Kerry Davies

Job Title: Receptionist

Joined: 2008

I am the receptionist at Madelayne Court.


I started working at Madelayne in 2008. In my time at home, I have gained experience in a number of roles and have achieved NVQ 2 qualifications in team leading and health and social.


I love working at Madelayne and feel the home is not only a workplace but a family support unit for all staff and residents.


The thing I like most about my job is being a part of the team and making a difference to not only the residents but the families too.


Fun fact about me: the first time I went on a plane was in my 30s.


In my spare time I love spending time with my family, watching documentaries, and reading books.


Arsh

Arsh Patel

Job Title: Care Team Leader

Joined: 2023

I started as a care assistant in 2023, and now I’m working as a Care Team Leader at Madelayne Court.
The best thing about my job is that I get to help residents in need and try to make their lives a bit better and make them smile a lot.


I have had an award of employee of the month, which I never thought I would get, and I was very happy to receive this.


In my spare time, I enjoy long walks with my wife and spending time with friends.


A fun fact about me is that I’m not good at dancing.


Jaimon

Jaimon Joseph

Job Title: Care Team Leader

Joined: 2021

I have been working as a Care Team Leader for about 3 years. I transferred to Madelayne Court this year as I wanted to be part of the Madelayne Team.


The best thing about being a Care Team Leader is that I get to observe people, and I’m a good listener.


In my spare time, I love to cook, read, and do some writing.


A fun fact about me is that I cook an amazing Gulabu Jamu.


Chris

Chris Sims

Job Title: Care Team Leader

Joined: 2019

I have worked at Madelayne since 2019 as a care assistant; I’m also working now as a Care Team Leader.


The best thing about being a care assistant is that I get to look after my residents and hear all their fun stories.


In my spare time I enjoy cooking, gardening, and going to the pub for a pint or two.


A fun fact about me is that I collect meerkats.


Sibi

Sibi Varghese

Job Title: Care Assistant

Joined: 2022

I started working at Madelayne as a Care Assistant in 2022.


The best thing about my job is that I like making good relationships with residents and other staff members.
I was an employee of the month, and I got an award for passing my probation after 6 months.


In my spare time, I enjoy playing sports like football and tug of war.


A fun fact about me is that my team and I represent Chelmsford in the tug of war.