Madelayne Court Care Home

School Lane, Broomfield, Chelmsford CM1 7DR
Submit a Review
9.3 80 Reviews
  • Madelayne Court Care Home, Chelmsford
Madelayne Court Care Home is situated on the outskirts of Chelmsford. The busy town centre is nearby and so you have a peaceful location and all the amenities of a thriving town.

Madelayne has a wonderful friendly atmosphere, with activities that are designed to stimulate, amuse and entertain all of those cared for. As an example the home has raised flower beds for ease of gardening, so you can really enjoy the outdoors.

A warm welcome awaits all visitors at Madelayne Court. Whilst rooms are decorated and furnished, carers await those precious items that mean so much to turn their home into your home.

Show Madelayne Court Care Home on the Map

Care Provided by Madelayne Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 112 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Hannah Charlton (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (104)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (104)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2006
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for Madelayne Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
  • (these prices are only a guideline, please contact Madelayne Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Wheelchair Access
  • Parking

  • Dedicated parking for all residents, relatives and visitors.


Madelayne Court Care Home Reviews (80)

Total of 80, showing 61-80
9.3

Madelayne Court Care Home has a Review Score of 9.3 (9.303) out of 10, based on 17 reviews in the last 2 years. Over all time Madelayne Court Care Home has 80 reviews.

Overall Experience

  • 53
  • 25
  • 1
  • 0
  • 1

Date Published

80
5
6
17
63

Review from N C (Respite Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff were friendly, knowledgeable, helpful and approachable. The food was good/very good. The accommodation was very clean and tidy. I would have preferred a room with an ensuite shower.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vivien W (Daughter of Resident) published on 8 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Feel that this is an extremely caring environment. The atmosphere is friendly and staff helpful and patient, particularly as my mother can be difficult with dementia she is suffering from.
I would recommend to all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Daughter of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in this care home for more than 10 years and has been extremely well looked after in our opinion.
We think that activities could be more frequent and perhaps music or old films played as a change from constant TV.
Also, it would be nice if residents could be taken into the garden on warm,
sunny days if staffing levels allow.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol T (Daughter of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Entering this care home you get the warm and friendly feeling - just like home.
The nurses and carers listen to what you have to say and then do the best they can in the situation.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L S (Daughter of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have both Mum and Dad at Madelayne Court and they are both happy, healthy and well cared for.
We have found the administration staff and manager extremely helpful and patient with all our enquiries, and there have been many!!
All the staff on all floors go over and beyond what is expected of them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen B (Son of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has always received the very best care and attention from all the staff.
She has often told us how happy she was to be at Madelayne Court and even in stressful situations, the staff have always behaved professionally and with compassion - I consider them all to be extensions of our family
and congratulate them on their efforts.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S T (Daughter of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in this home since July 2018.
All the staff are efficient, friendly and helpful.
They treat all the patients very well.
The home is kept clean and tidy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gertrude S (Daughter of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Omg what a lovely place, everything so clean. No terrible smells, especially like urine like a few care homes I have been to do smell bad of urine.
I love the thought of the hairdresser being there and they label mum's clothes for a very small fee, £10 for 50 items. The carers are so friendly and
take time to talk to me too which is lovely. Being disabled myself I have to use a scooter and they have to get it into the car.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Judith P (Sister of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister could not have better care as she was dying. I was grateful she was among friends. I cannot praise or be thankful enough to the staff on the top floor of Madelayne Court. In fact, all staff were very kind and caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A B (Daughter of Resident) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has dementia and has been here for more than five years.
On the whole, she is cared for well. Initially, she was active but needed entertaining. She has been given good nutrition and has been kept clean.
The staff are very caring and thoughtful. Her medical needs have been monitored thoughtfully
and she has had trips to hospital.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne F (Daughter of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother has been in Madelayne Court I feel that she has been comfortable. All of her needs are seen to. Anything that has been asked of the staff or managers, they have made sure that it has been done. The home is comfortable, clean and well presented. We could not wish for a better place for
our mum to be in. I would definitely recommend this facility to others.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R W (Son of Resident) published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit Mum on a regular basis.


Mum is cared for and her needs/requirements are met by all participating staff.


The staff are friendly and always willing to help.


The care home, and Mum's room are kept very clean and presentable at all times.


I often assist Mum with her lunchtime meal and

I have to say that the standard of food and choice available is very good.


Any concerns are dealt with by the staff/management quickly and in a very professional manner. Madelayne Court is a pleasant care home set in light and bright surroundings.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L W (Stepdaughter of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stepfather was placed at Madelayne Court after being in the hospital as he kept falling and my mother could no longer help him at home. He was treated very well and although unfortunately, he died within a few months of being there, he was treated with dignity and the care he received was fantastic.
Every carer we met was very caring and respectful and looked after him so very well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Suzi A (Daughter of Resident) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for nine months and to see her so settled reaffirms this is the place for her. Residents are treated as individuals, with dignity and respect. Management and staff are always welcoming and happy to answer any queries and address any concerns.
Mum enjoys a range of activities
as well as the company of fellow residents. All her needs are met 24 hours a day, ensuring her safety and wellbeing, something I (along with various carers) found to be extremely challenging in her own home.
Madelayne Court has enhanced the quality of both mum's life and mine.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Relative of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having visited my relative at least once a week she has been here since Dec 2016. I have found most of the staff caring and helpful most of the time. I have attended some of the relative meetings held each month and found them useful, general problems are missing laundry/clothes etc the major problem
I had, the carers did try to rectify but when I met with management the problem was dealt with on the day!!
A happy atmosphere is always met with a smile or hello from all workers. The best room is the tea room called "Sweet Memories" for visitors to chat with residents lovely!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B P (Son-in-law of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We don't think that there is a perfect care home at the moment in England.
Madelayne Court, we think, is as good as it gets. The staff are, on the whole, excellent and very caring.
Unfortunately, as is with care homes, staff turnover is high but the new recruits seem to come in and do their best.
The food is pretty reasonable and the menus are posted weekly, so we can monitor what is being eaten by our relative. When we have had any problems they have been sorted out fairly quickly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A Y (Son of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted into Madelayne Court in Chelmsford nearly 19 months ago after suffering from a major stroke. She was also getting dementia.
The affection, love and care that mum was given was absolutely brilliant. Lovely, kind, caring staff. The homes standard for cleanliness is absolutely brilliant.
Come to the end of her life, she was treated with absolute dignity. Mum liked it there. Gret all round.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Phil N (Son of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to my mother was exceptional. She was treated with respect, warmth and affection throughout that time that she was resident in the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amanda L (Wife of Resident) published on 10 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to commend the staff of Madelayne Court for the standard of care they showed my husband until he sadly passed away at the end of January. The staff were so attentive and went above and beyond their duty of care. They were always welcoming to myself and my family. I would like to say
a big thank you for making his last few weeks comfortable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine C (Daughter of Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been cared for at Madalayne Court for the past eight months, during that time she has had wonderful care and attention. The staff have paid attention to her own particular likes and needs. The whole property is clean, well maintained and always open for visits whenever we wish to see mum.
The staff are fantastic all of them cheerfully acknowledge mum as they pass by. This has made such a possibly difficult time for the family so much easier to bear and we are truly grateful and thank them whole heartedly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.3 (9.303)

Overview of Review Score

The Review Score of 9.3 (9.303) out of 10 for Madelayne Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.633 for Madelayne Court Care Home is calculated as follows: ( (162 Excellents x 5) + (15 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 199 Ratings = 4.633

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.67 Points relating to the number of positive Reviews for Madelayne Court Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 112 registered maximum number of service users is 22.4. 15 Positive Reviews ÷ 22.4 = 0.67

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (13)

Hannah

Hannah Charlton

Job Title: Home Manager

Welcome to Madelayne Court. Thank you for taking the time to consider this care home. My name is Hannah Charlton, and I am proud to be the Registered Manager of Madelayne Court. If you view our home, you will experience how much care and dedication we offer our residents. We strive for perfection and aim to achieve excellence. We are a large home, but we have a homely, friendly, inviting environment.


We welcome guests to visit at their convenience and we look forward to greeting you all with a warm friendly smile.


Tracey

Tracey Wash

Job Title: Deputy Manager

Joined: 2011

I have been a Deputy Manager at Madelayne Court since 2011.


The best thing about my job is that I get to be a part of an amazing team at Madelayne.


I have been given an award for employee of the month, and that was such an honour to receive.


When I’m not working at Madelayne, I enjoy working in my garden, shopping, and playing golf, as well as having my grandkids around.


The fun fact about me is that I have had a hole-in-one and had an eagerness in golfing.


Wendy

Wendy Greenhow

Job Title: Care Team Leader

Joined: 2013

When I joined Madelayne Court 11 years ago as a care assistant, but now I have worked my way up to become a Care Team Leader.


The best thing about my job is working with lots of different nationalities, and we are one big family.


When I’m not working at Madelayne Court, I enjoy my grandchildren’s company as well as walking my dog.
A fun fact about me is that I like to make people laugh and feel good about themselves.


Paula

Paula Loble

Job Title: Care Team Leader

Joined: 2019

I started working at Madelayne Court in 2019 as a Care Team Leader.


The best thing about my job is interacting with people and feeling like I have made a positive and meaningful impact on their daily lives.


The fun fact about me is that I have enjoyed the Lost series, but I’m still trying to understand the finale.


In my spare time, I enjoy genealogy, gaming, making jewellery, knitting, and crochet.


CJ

CJ Spurgeon

Job Title: Head Chef

Joined: 2021

When I joined Madelayne Court in 2021, I started off as a kitchen assistant, but now I’m Head Chef which I love doing.


I got awards for taking part in Chef of the Year and being Employee of the Month, which was really lovely to get.


The best thing about my job is trying our new recipes and hearing the residents like the food I make.
When I’m not cooking, I like gaming, decorating my home, as well as gardening.


The fun fact about me is that I have met CJ Jackson, who is the CEO of Billingsgate Seafood School.


Abbie

Abbie Charlton

Job Title: Lifestyle Coordinator

I have just started working at Madelayne Court this year as a Lifestyle Coordinator.


The best thing about my job is hanging out with all the residents.


I’m working towards my apprenticeship in Level 2 in Adult Care.


When I have some spare time, I like to cook and shop.


Christina

Christina Roy

Job Title: Lifestyle Coordinator

Joined: 2022

I joined Madelayne Court as a care assistant in 2022. In addition to this job, I work as a Lifestyle Coordinator.


The best thing about my job is that I make the residents laugh as well as make them feel happy about themselves.


I got an award for the ‘Meaningful Activities’ I bring to the residents daily.


In my spare time, I attend church, and I love making different arts & crafts bits.


Jyoti

Jyoti Fisk

Job Title: Home Administrator

Joined: 2012

I started at Madelayne Court as a carer in 2012, and now I’m the Administrator of the home.


The best thing about my job is that I get to meet new families as they come in, and my door is always open for staff and families to have a chat with.


The award I have won is Employee of the Month for December 2023, and I was very overwhelmed by this award.


A fun fact about me is that growing up, I used to live in Papua New Guinea, which is just above Australia.


In my spare time, I enjoy meeting up with my family, going on the back of my husband's motorbike, and watching movies.


Kerry

Kerry Davies

Job Title: Receptionist

Joined: 2008

I am the receptionist at Madelayne Court.


I started working at Madelayne in 2008. In my time at home, I have gained experience in a number of roles and have achieved NVQ 2 qualifications in team leading and health and social.


I love working at Madelayne and feel the home is not only a workplace but a family support unit for all staff and residents.


The thing I like most about my job is being a part of the team and making a difference to not only the residents but the families too.


Fun fact about me: the first time I went on a plane was in my 30s.


In my spare time I love spending time with my family, watching documentaries, and reading books.


Arsh

Arsh Patel

Job Title: Care Team Leader

Joined: 2023

I started as a care assistant in 2023, and now I’m working as a Care Team Leader at Madelayne Court.
The best thing about my job is that I get to help residents in need and try to make their lives a bit better and make them smile a lot.


I have had an award of employee of the month, which I never thought I would get, and I was very happy to receive this.


In my spare time, I enjoy long walks with my wife and spending time with friends.


A fun fact about me is that I’m not good at dancing.


Jaimon

Jaimon Joseph

Job Title: Care Team Leader

Joined: 2021

I have been working as a Care Team Leader for about 3 years. I transferred to Madelayne Court this year as I wanted to be part of the Madelayne Team.


The best thing about being a Care Team Leader is that I get to observe people, and I’m a good listener.


In my spare time, I love to cook, read, and do some writing.


A fun fact about me is that I cook an amazing Gulabu Jamu.


Chris

Chris Sims

Job Title: Care Team Leader

Joined: 2019

I have worked at Madelayne since 2019 as a care assistant; I’m also working now as a Care Team Leader.


The best thing about being a care assistant is that I get to look after my residents and hear all their fun stories.


In my spare time I enjoy cooking, gardening, and going to the pub for a pint or two.


A fun fact about me is that I collect meerkats.


Sibi

Sibi Varghese

Job Title: Care Assistant

Joined: 2022

I started working at Madelayne as a Care Assistant in 2022.


The best thing about my job is that I like making good relationships with residents and other staff members.
I was an employee of the month, and I got an award for passing my probation after 6 months.


In my spare time, I enjoy playing sports like football and tug of war.


A fun fact about me is that my team and I represent Chelmsford in the tug of war.