Maitland House

33 Church Road, Clacton-on-Sea CO15 6AX
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9.8 58 Reviews
  • Maitland House, Clacton-on-Sea
Maitland House provides short-term respite care and longer term support to up to 24 people, situated a short walk from the Clacton-on-Sea seafront.

The home has comfortable bedrooms with ensuite facilities, spacious lounges and a dining room as well as a hair salon and adapted bathrooms. Outside in the garden, residents can enjoy a seaside-themed courtyard complete with beach huts.

Residents also benefit from freshly prepared meals which can be enjoyed in the dining room or in residents' own bedrooms if they would prefer.

Activities are provided by the Activity Co-Ordinators and are designed to meet residents' preferences and interests, ensuring there is always something to look forward to.

There are many places for residents to visit locally, in an area known for its wonderful land and seascapes, together with a great depth of heritage.

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Care Provided by Maitland House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Ann Evans (Registered Manager)
  • Admission Criteria
    • All admissions are subject to an assessment by the home's management team
    • Ages 65+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Maitland House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Care from £1,000

  • Weekly fees include personal care, all food and drinks, activities and entertainment.
  • (these prices are only a guideline, please contact Maitland House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24 hour visiting welcomed


  • Parking

  • Street parking is available outside the home.


Maitland House Reviews (58)

Total of 58, showing 1-20
9.8

Maitland House has a Review Score of 9.8 (9.804) out of 10, based on 22 reviews in the last 2 years. Over all time Maitland House has 58 reviews.

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Review from K D (Nephew of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting my aunt, very happy to see how happy she is here and how lovely her room is with so many photos of family. We were greeted by one of the staff and taken to my aunt in the lounge and then brought into her room. We met the lovely head housekeeper who was friendly and charming. We are so reassured
that my aunt is receiving the best care and attention. Looking forward to visiting again.

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Review from Beverley C (Daughter of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is well cared for and enjoys the organised activities. The staff are very caring and treat Mum with great respect. She enjoys chatting with everyone and really enjoys their company.

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Review from Helen E (Daughter of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service offered by Maitland House. My mother is well cared for and enjoys her time and activities.

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Review from S W (Friend of Resident) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can I say, what an absolutely wonderful Care Home, from the manager through all the staff, chef, laundry lady and handyman, nothing is too much trouble. These people go above and beyond to make residents and family members feel so very welcome. This home is bright, clean, smells fresh and is so welcoming.
It
has a homely vibe going on. The manager is always available to quell any worries you may have. I would recommend it to all.
Pay a visit and see for yourself.
After 2 weeks of respite, my great-friend decided to return permanently.

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Review from Paul E (Friend of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Maitland House is highly recommended for its whole atmosphere. The staff are welcoming, helpful and approachable. Facilities excellent, including entertainment. 10/10, outstanding.

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Review from D C (Friend of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first visit to Maitland House and what I have seen has impressed me. The resident I have visited today is very happy and has settled in well. Thank you.

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Review from A H (Daughter of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Maitlands is above exceptional they helped me and my Mum at a very vulnerable time. I will never be able to show them how grateful I am for their love, and support, unfortunately with Mum's dementia. She can't stay at the home which is heartbreaking. Anyone who has the privilege of having
a retirement there is very lucky. Well done team, you are all amazing!

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Review from J C (Niece of Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Slightly disappointed with the size of my aunt's room but the food, care and support for family members and my aunt was excellent.
Would definitely recommend to others!

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Review from L W (Friend of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting a friend in Maitland House Care Home, a very warm and friendly atmosphere, nothing is too much trouble for staff and management is very approachable. Would recommend this home.

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Review from Simon W (Son of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely care home that provides genuine care with support and dignity. I am so happy to have found this new home for my mother, where I am sure she will flourish. The management and staff are friendly and there is a real "family home" feeling.

Reply from Kieran Attreed-James, Regional Manager at Maitland House

Thank you for your kind words, this will be passed on to all the team.


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Review from Perry R (Son of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank all the staff for the fantastic care they have given my mum. The effort they put in for her 80th birthday party, the BBQ in the garden and many more things, thanks to you all, care workers and management, greatly appreciated. Keep up the good work, keep up the entertainment, it
makes a difference to her well-being.

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Review from Jacky J (Daughter of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and happy atmosphere. All staff are so kind, caring and have a wonderful attitude to my father. They have settled him in so well that he is very happy to stay here. Cannot praise them enough.

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Review from Pamela R (Wife of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was discharged from the hospital to Maitland House in May. We were very pleased as we had both been there before for "respite care". The care he received was very caring, and as his health deteriorated, he was constantly given loving and dignified care. We also received the same wonderful
attention and care when visiting. His final hours were very respectful.

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Review from Clare J (Daughter-in-law of Resident) published on 1 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is amazing. The staff are so kind and so thoughtful. The food is lovely. The rooms are clean and comfortable. There are great activities. Overall, a lovely atmosphere. My mother-in-law spent 2 weeks respite here and she was so upset at having to go to a home but she was made to feel so
welcome and so cared for. They diagnosed cellulitis in her leg and immediately sorted help.mCan’t fault them and I only have great things to say about them. Thank you.

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Review from Gillian J (Respite Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Maitland House for respite care. I had my right leg amputated and was in the process of having my bathroom altered for my needs. I was here for two weeks. The staff were kind and caring, accommodation and food was excellent.

Reply from Kieran Attreed-James, Regional Manager at Maitland House

Thank you so much for your kind words and I am pleased to hear how amazing they were. I will pass this on to all of them and please know, our door is always open to you.


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Review from J S (Respite Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Maitland House for 12 days of respite and was made to feel very welcome from day one. I have nothing but respect and admiration for all the staff for their care of everyone, and I must add a word of praise to the cooks and the food provided.

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Review from E B (Granddaughter of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Maitland House are amazing, every time I get away from university I always pop in and see Nan. She always appears so happy and the staff can't do enough for her or us as visitors. I can see the improvement in the home over the last few months. I know there are new staff and management
there and you can see the difference. The home always looks and smells fresh. I just want to say a big thank you to Maitland House for all your hard work and support, not only to Nan but to us as a family we really appreciate it.

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Review from Sylvia B (Daughter-in-law of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impression when I came to visit was Maitland House is a very warm and welcoming place. There was an aura of calm, peace and contentment amongst the residents. It felt more like a hotel than a care home. My experience of all the staff when I visit is that they are all very friendly and caring,
treating each resident with dignity and ensuring their individual needs are met.

Reply from Kieran Attreed-James, Regional Manager at Maitland House

Thank you so much for your kind comments which I will pass on to our staff.


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Review from Julie D (Daughter of Resident) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been at Maitland House for over two years now. All of the staff are absolutely amazing, exceptionally kind to Mum and so welcoming to us, and the food is excellent and so varied. The home is well managed and the manager always seems to be striving to make further improvements where possible.
We are very happy that our mum lives here and reassured that she is well looked after.

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Review from Ann A (Daughter of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our lovely mum became a resident at Maitland House after we lost our dad in 2021. She was enjoying her time there up until the summer of 2022 when her health started to deteriorate and she stopped eating in September. With the exemplary care she was given, and encouragement to drink, she continued up
until February of this year. Sadly, she lost her fight and passed. I want to thank the staff for the care, dignity and respect they gave her and also the care they gave to us as a family in her last week, we will be forever grateful. Also, they need to be commended for the fact that she never once had a break in her skin or pressure sore in the whole sixteen months she was there, which is a testament to her care. I would have no hesitation in recommending the care home to anyone who was looking. With grateful thanks.

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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Maitland House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for Maitland House is calculated as follows: ( (217 Excellents x 5) + (35 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 260 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Maitland House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 17 Mar 2025

Single en-suite


Awards / Recognitions (0)

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Meet the Team (1)

Ann

Ann Evans

Job Title: Registered Home Manager

Ann is the dedicated home manager at Maitland House.


Frequently Asked Questions about Maitland House

What types of Care is Maitland House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Maitland House provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Maitland House have?

There are 24 Single Rooms.

What are the Facilities & Services at Maitland House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Maitland House to the centre of Clacton-on-Sea?

0.4 mile(s) as the crow flies, distance by road may be significantly further.