Maitland House

33 Church Road, Clacton-on-Sea CO15 6AX
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9.8 58 Reviews
  • Maitland House, Clacton-on-Sea
Maitland House provides short-term respite care and longer term support to up to 24 people, situated a short walk from the Clacton-on-Sea seafront.

The home has comfortable bedrooms with ensuite facilities, spacious lounges and a dining room as well as a hair salon and adapted bathrooms. Outside in the garden, residents can enjoy a seaside-themed courtyard complete with beach huts.

Residents also benefit from freshly prepared meals which can be enjoyed in the dining room or in residents' own bedrooms if they would prefer.

Activities are provided by the Activity Co-Ordinators and are designed to meet residents' preferences and interests, ensuring there is always something to look forward to.

There are many places for residents to visit locally, in an area known for its wonderful land and seascapes, together with a great depth of heritage.

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Care Provided by Maitland House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Ann Evans (Registered Manager)
  • Admission Criteria
    • All admissions are subject to an assessment by the home's management team
    • Ages 65+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Maitland House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Care from £1,000

  • Weekly fees include personal care, all food and drinks, activities and entertainment.
  • (these prices are only a guideline, please contact Maitland House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24 hour visiting welcomed


  • Parking

  • Street parking is available outside the home.


Maitland House Reviews (58)

Total of 58, showing 21-40
9.8

Maitland House has a Review Score of 9.8 (9.804) out of 10, based on 22 reviews in the last 2 years. Over all time Maitland House has 58 reviews.

Overall Experience

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Date Published

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Review from Graham B (Nephew of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt really enjoyed the mad hatter's tea party, she was dancing and singing along. She loved her Easter hat and Elvis. A good time was had by all.

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Review from J H (Daughter of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was worried about Mum going into a care home, but I am really glad she is now. She is healthier and happier at this home. The staff are lovely, and the food is excellent. Anny worries or problems that arise are dealt with quickly and efficiently.

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Review from Angela S (Daughter of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Maitland House for over four years now, and as a family, we can't sing its praises enough. We have always been more than happy with everything and everyone concerned. Thank you.

Reply from Kieran Attreed-James, Regional Manager at Maitland House

Thank you so much for your kind words. I will ensure that all our staff are made aware of this as this will be greatly received.


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Review from J C (Daughter of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a good welcome for visitors. Mum always appears happy and regularly tells me how good the food is!
Mum tells me the staff are lovely. She enjoys the entertainment and loves her room.
All in all Mum was reluctant to consider a care home but now tells me it's the best move she could have made.
She enjoys the company and the security of knowing someone is always there!

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Review from Carol B (Daughter of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the new management as the staff are looking after my mother very well, and listening to anything I ask of them. When mum was ill they were very good.

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Review from D C (Daughter of Resident) published on 1 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Maitland House for eight months, during that time from what she tells me and what I have witnessed on my visits she is treated very well and with dignity. My mother is totally bed-bound and all her needs and wishes are carried out with care and thoughtfulness. She seems
happy and content there and, as a family, we do not have any concerns.

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Review from Margaret F (Daughter of Resident) published on 21 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a very frail 96-year-old when she finally agreed to go into care. She has now been at Maitland House for six months and has put on weight and is much sharper mentally. I am hoping that there will be more entertainment now we are finally coming out of lockdown but otherwise cannot fault the care
she is receiving. She really looks forward to the meals and the lovely cook does everything she can to supply her favourite food. The home is clean and comfortable and the staff always friendly.

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Review from Caroline F (Daughter of Resident) published on 18 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has only been in Maitland House for a week, it was a very hard decision to come to, but with the help of the staff at Maitland, their understanding and reassurance, I know this home is the right one for Dad's needs. I delivered his belongings the day before his move and the staff had everything
in place for his arrival. They have been in constant contact with me since he arrived, and we chat with him every day. The home itself is very clean, just had a makeover and staff are cheerful. The chef is amazing, my dad likes his food and would say if it wasn’t good. I’m just relieved that he’s happy.

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Review from Diane J (Daughter of Resident) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although at first reluctant to give up her independence, a short respite stay in Maitland House convinced my mum that she wanted to be there full time. Staff are caring, polite, friendly, capable, everything you would want in a carer for a loved one. It is reassuring to know that she is happy, safe
and well looked after.

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Review from John S (Son of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

So far my mother has been well looked after. The staff have been very accommodating considering we have been in lockdown since she went into the home and there has not always been a full compliment.
I have only been allowed into the home once but found it well decorated and clean with modern furniture
and fittings.
With its close location to the seafront, I look forward to being able to take my mother out in the summer.

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Review from Peter E (Respite Resident) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very polite and professional at all times. Pleasant room and facilities. Only one complaint. Last meal without a drink, a very long time before breakfast. I was an orthopaedic patient and total non-weight bearing requested by the consultant.

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Review from Beverley C (Daughter of Resident) published on 3 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just want to say thank you to the manager and all the staff for looking after mum she really liked her stay with you and wants to come back again she rated the food ten out of ten and loved the young man that looked after her (mum's words) so on that note, we rate you a ten out of ten once again thank
you very much and we will be seeing you again in the new year

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Review from D H (Daughter of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff all very friendly and helpful. They settled mum in well when she was admitted at short notice. The procedures to protect residents from COVID infection are rigorous, but it is still possible to visit residents outdoors whilst maintaining social distancing.

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Review from Lindy G (Stepdaughter of Resident) published on 22 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home couldn’t do better. The home is clean, well run and maintained. Good atmosphere and staff very friendly and always welcoming. Managers always available if you need to ask anything.

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Review from Amanda L (Daughter of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very lovely home and very nice staff. A very well run home.

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Review from B S (Husband of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A pleasant welcome when visiting, 'A Buzz' within the home that gives a friendly atmosphere, helpful with visitors and residents. After visiting 10 or more we chose this home very satisfied in doing so.

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Review from Stephen H (Son of Resident) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the management and all the staff for making my mother's last few weeks as pleasant and compatible as could be. Also, the support and care you showed to my mother and our family were exceptional. Unfortunately, she was not well enough for any activities but it sounded great.

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Review from Derrick H (Husband of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was in the home for 10 days before she died.
The staff could not have done any more for her than they did.

Reply from Susan Webster, Operations Manager at Maitland House

We are so sorry for the loss of your wife and what must be a very difficult time for you. But thank you so much for taking the time to provide feedback on the care that she received during her very short stay at Maitland House. We continually aim to improve the service we provide and feedback is most welcome.


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Review from Alice B (Resident) assisted by family/friend published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay here has been excellent. Good care, good food, good staff. Very helpful.

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Review from Ivy B (Resident) assisted by family/friend published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very friendly and helpful.

Reply from Susan Webster, Operations Manager at Maitland House

Thank you so much for taking the time to review Maitland House. We strive every day to ensure those that we care for receive nothing but outstanding care, support and empathy from the moment they arrive to ensure that their time is always a wonderful experience.


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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Maitland House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for Maitland House is calculated as follows: ( (217 Excellents x 5) + (35 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 260 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Maitland House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 17 Mar 2025

Single en-suite


Awards / Recognitions (0)

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Meet the Team (1)

Ann

Ann Evans

Job Title: Registered Home Manager

Ann is the dedicated home manager at Maitland House.