Marmora Care Home

4/6 Penfold Road, Marmora, Clacton-on-Sea CO15 1JN
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9.9 13 Reviews
  • Marmora Care Home, Clacton-on-Sea
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Care Provided by Marmora Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Marmora Ltd
  • Person in charge
  • Lisa Welsh (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (1)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Marmora Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,200
    • Self-Funded Residential Dementia Care £900 – £1,200
    • RESPITE Self-Funded Residential Care £900 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £900 – £1,200
  • (these prices are only a guideline, please contact Marmora Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
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Marmora Care Home Reviews (13)

9.9

Marmora Care Home has a Review Score of 9.9 (9.908) out of 10, based on 12 reviews in the last 2 years. Over all time Marmora Care Home has 13 reviews.

Overall Experience

  • 10
  • 2
  • 0
  • 0
  • 1

Date Published

13
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7
12
1

Review from Matthew L (Son of Resident) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently started living at Marmora Care Home. She was very unsettled and confused at first (August) but she has really settled in and enjoys being there. She is always doing something, be getting her hair done, her nails done, shopping for clothes. There are lots of different activities during
the days for her to get involved in. I visit her very regular and she's always busy and doing something.
Mum has really settled here and staff are just so accommodating and kind. I feel welcome every time I visit. I took her out recently and when I took her back she was so so happy to be coming back.

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Review from Stephen B (Son of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, who is in her 90's went into Marmora Care Home originally for respite care but is now a permanent resident. She is well looked after and our impression of the Home is very good. All staff are very kind and caring and they do all they can to help her and make her stay more comfortable. They take
the residents out and the activities that are organised by the activities lady are very varied and help to keep her active and entertained. They are always welcoming to us when we visit and raise any concerns they may have regarding her general health. We are happy that she is being treated so well.

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Review from J B (Granddaughter of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan went into Marmora Care Home for a 6-week placement.
As a family we couldn't have asked for better care for her, nan is well looked after, the staff and management were always welcoming and friendly, and also happy to help.
We were impressed with the daily activities and the activities lady
was always happy and good with everyone.
And my nan has made it her forever home now.

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Review from Hannah K (Daughter of Resident) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum went to live at The Marmora in March this year. She went in very depressed and now has a new lease of life and a spring in her step thanks to the wonderful team that looks after her.
Her confidence has grown, she has made friends and joins in with a whole host of activities daily that the
home run.
Every single day they do something different with their residents.
It's a home driven with pure love for its service users and we could not be more grateful to them for giving Mum her life back. (Ours too - knowing that we don't have to worry about her and know she is being so well cared for).

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Review from Caroline F (Daughter of Resident) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a beautiful lovely man and dementia took him.
He had over two lovely years at Marmora, he was well cared for and enjoyed his last remaining years at this home. It was always busy with so much going on, they tried to do something different every day, we went to Jimmy's Farm, the theatre
a few times and also had a lamb in to cuddle.
I could never fault anyone there, the staff work so hard in making their home a family home. Marmora is always very clean and well-maintained, Dad's room was serviced well every day.
The management are very approachable and keeps the home to a high standard. The location of the home as well is great for beach days or just for a walk into town or the seafront gardens.
My dad was happy and so were we, and having palliative care at the home so dad could stay in his own room with family around him was a great comfort.

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Review from J M (Son of Resident) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to leave this review for Marmora Care Home. The home is amazing it offers our mum so much. She is taken out regularly, care service is excellent. We could not ask for a better home for her. All the staff are great, but we would like to offer an extended thank you to three of the ladies,
you are amazing with our mum. When we visit the atmosphere is amazing. Thank you. Also a big thank you to the manager for keeping the girls in check when they need it. You all should be very proud A+ home and service. Keep it up.

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Review from J B (Daughter of Resident) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are wonderful and work very hard. I am very happy with the care my mum gets. They also have activities going on during the week which is always fun. You can also visit anytime which makes it easy for people that work and that also shows they have nothing to hide.

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Review from Mark B (Son of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was moved from another care home that was not looking after her. We moved her to Marmora Care Home and never regretted it. They often take them out for days out, and are always doing activities with their residents.

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Review from Andrew W (Son of Resident) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Marmora Care Home for 6 week placement.
As a family we couldn’t have asked for better care for her, Mum was well looked after, the staff and management were always welcoming and friendly, also happy to help.
We were impressed with the daily activities and the activities lady was always
happy and good with everyone.
I would be happy to place Mum in there for respite again.

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Review from Tracy W (Daughter of Resident) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very happy with the care my mother receives. She is familiar with the staff and other residents' faces and loves where she lives. I can relax knowing that she is happy and in a safe environment. Staff are always welcoming on my visits to my mother and are very approachable if needed. They make sure
that there are plenty of activities for the residents to keep them as active and stimulated as much as possible, including breaks away and days out. A well-recommended care home.

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Review from D M (Daughter of Resident) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's stay started as an emergency respite and has gone on to be permanent. At first, I wasn't sure about a smaller care house but it has proved to be just what Mum needed.
There's always plenty of staff about, service users are always clean and tidy and the place always looks clean. The staff are
friendly and helpful and we have been included in all decisions concerning her care. Marmora Care Home is close to the pier and town centre and offers lots of activities outside of the home as well as in. Overall very pleased with Mum's care.

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Review from Lin L (Daughter of Resident) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Until my dad went into this care home, I hadn't had any dealings with a care home.


The staff go above and beyond what my expectation was of care, they look after my dad like he was their own family member. I have seen first hand how they take the time to sit and spend time with all of the residents

and understand their individual needs/wants.


They keep the residents active not just physically but mentally with different activities. They are always striving for the best for each resident and I am so reassured that my dad is being so well cared for.


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Review from Sarah B (Daughter of Resident) published on 31 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Had to raise an issue with CQC. Mum admitted 2 days beforehand with dementia. Mum was unsettled. The home had mum medicated without notifying me and without my permission as I am mum’s LPA. When I raised concern mum was being medicated every day instead of as and when needed the care home sent me an
email. Unless mum was medicated they would not look after her. I would have thought with mum being there only a couple of days they would have implemented strategies to help mum and use the PRN to medicate her as and when needed instead of constant medication. Had to call a dementia nurse about these concerns.

Reply from Lisa Welsh, Manager at Marmora Care Home

We are very disappointed with this review. CQC had no concerns with how Marmora Care Home dealt with this situation, neither did any of the many medical professionals that were involved.
In truth, they were all supportive and in agreement of what the home had implemented. Marmora Care home is an award-winning home, very reputable and prides itself in its innovative and person-centered approaches to support individuals living with Dementia.
We empathise with families and understand the difficulties around having a loved one in a care home. It is very difficult seeing a family member or loved one living with Dementia and we try to work with families and build positive and trusting relationships with everyone involved. We have never received a complaint or bad review regarding how we support our residents, however in this instance, it was unfortunate that this family were unable to work with us.
We wish them all the best for the future.


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Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Marmora Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.908 for Marmora Care Home is calculated as follows: ( (128 Excellents x 5) + (13 Goods x 4) ) ÷ 141 Ratings = 4.908

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Marmora Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Marmora Care Home

What types of Care is Marmora Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Marmora Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Marmora Care Home have?

There are 25 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Marmora Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Marmora Care Home to the centre of Clacton-on-Sea?

0.4 mile(s) as the crow flies, distance by road may be significantly further.