Millard House

364 Church Street, Bocking, Braintree CM7 5LL
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9.7 67 Reviews
  • Millard House, Braintree
Millard House is a friendly and caring family run home for older people in Bocking, Braintree. They are proud to be a Gold Standards Accredited Purpose Built Care Home with a CQC 'Good' Rating (July 2018).

Millard House is beautifully refurbished, has CCTV for peace of mind & is set within charming garden areas which includes a new area for children.

The home's friendly team of fully trained staff strive to ensure residents' rights, choices and care needs are met with dignity and respect and to the highest possible standard. Chefs offer a choice of fresh homemade meals, desserts and cakes for all dietary needs.

Millard House's activity coordinator maintains a varied activity programme to ensure everyone is kept socially and mentally active throughout the day, the home also enjoys visits from entertainers and shows on a regular basis.

The home offers day care services with a full range of activities and have close links with community organisations and school groups and works closely with GP's, district nurses and other professionals to ensure the wellbeing of residents.

Residents can enjoy the home's large gardens which are wheelchair accessible and user friendly with a courtyard area containing raised flower beds.

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Care Provided by Millard House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Konrad Ludkowski (Manager)
  • Admission Criteria
    • community, social services and private
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Millard House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £950
    • Self-Funded Residential Dementia Care from £950
    • RESPITE Self-Funded Residential Care from £950
    • RESPITE Self-Funded Residential Dementia Care from £950

  • Fees will be assessed on Needs
  • (these prices are only a guideline, please contact Millard House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Millard House has open visiting hours, main meals are served at 12.45 and 16.45


  • Parking

  • Parking spaces at the main entrance and additional parking to the rear of the building


Millard House Reviews (67)

Total of 67, showing 1-20
9.7

Millard House has a Review Score of 9.7 (9.684) out of 10, based on 30 reviews in the last 2 years. Over all time Millard House has 67 reviews.

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Review from M A (Son of Resident) published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum entered Millard House after a spell of respite care revealed that her needs required a move to residential care. On arrival, the staff were very attentive and her admittance was very smooth. Because of Mum's dementia diagnosis, she struggled in the first week but the staff assisted her every
step of the way, ensured her medication was administered and generally made her feel safe and cared for. We feel we have found a suitable care home to accommodate Mum's needs. The home is welcoming and clean, well staffed and comfortable.

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Review from L G (Daughter of Resident) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently moved to Millard House after a lengthy stay in hospital and elsewhere. After a difficult start, she has started to settle in and that is due to the care and understanding of all the staff there. They have taken the time to get to know my mum and have supported me and my family at
a difficult time. Millard House is very welcoming and spotlessly clean. There are lots of activities for the residents and family and friends are always included. This is a lovely home and I'm sure my mum will thrive here. Thank you.

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Review from K L (Daughter of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been well looked after. He has been awake and alert throughout the day which is an improvement from when he is at home. He did not want to leave his room but staff regularly checked in on him and made sure he was okay. We would look to use again if needed.

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Review from Tracy T (Goddaughter of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff - always helpful, happy and caring. Cleaning staff do a superb job. Admin always helpful and pleasant. The home assures me peace of mind that my aunt is cared for and safe.

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Review from L W (Daughter of Resident) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff and management are lovely, friendly, caring and professional. My only worry is that there are not enough staff for the number of residents, the staff always seem under pressure.

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Review from Julie E (Daughter of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with all the staff who take every care of Mum's needs and welfare. There is an excellent atmosphere, which is reflected in both the staff and residents. It is always clean and well-kept. Mum is very happy to be here.

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Review from Andrew M (Son of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident now for over a year and is looked after and cared for and always enjoyed her time at Millard House. All staff are excellent and always there for her.
Millard's is clean and is always engaged with all residents.
We, as a family, are so happy that Mum is safe and happy at Millard's.

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Review from Ann H (Daughter of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There are no words to describe the care of this wonderful care home. After several weeks in hospital my mum of 94 was taken back to the only home she knows now. The aftercare on her return as always has been excellent. The support, care and love are just amazing from the manager to every member of staff
who works there.

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Review from Julian C (Son of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank or praise the staff of Millard House enough. They have settled my mum in, made her feel welcome and provided an outstanding level of care. The information and engagement with families is perfect. Thank you for all you do.

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Review from Deborah D (Daughter of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad has lived here at Millard House, he has been treated with dignity and respect.
All staff are warm and friendly, and nothing is too much trouble.
Thank you so much.

Reply from Mishell perez, Home Manager at Millard House

Thank you for your positive feedback and appreciation for our team efforts.


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Review from S H (Son of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad has received is second to none. All the staff, cleaners, carers and management have treated my dad and my family so well. Thank you all so much.

Reply from Mishell Perez, Home Manager at Millard House

Thank you so much for you kind words and appreciation.


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Review from W D (Son of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom was put into respite care while I was on holiday. The staff have taken care of her exceptionally well.
She never has a problem in coming here. If I need a place for her to stay, I will not hesitate to request a place at Millard House.
Thank you all.

Reply from Mishell Perez, Home Manager at Millard House

We are very grateful for your positive feedback and appreciation.


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Review from L O (Wife of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Millard House is a very warm and welcoming residence. Residents are treated with care and dignity. Less able residents are assisted by members of the care team in a supportive and caring way. Management and team are professional and work well together.
Food and drink are of a very acceptable quality.
The atmosphere is one of peace and calm. Activities are catered to all needs and occur on a daily basis. A very nice care home.

Reply from Mishell perez, Home manager at Millard House

We are grateful for your positive feedback and truly appreciate that you feel at home at Millard House, thank you.


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Review from Joanne W (Daughter-in-law of Resident) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in Millard House for just over 2 years.
The staff are always lovely with her, they are caring, compassionate, and super friendly. Nothing is too much trouble at all.
It doesn't matter what time of day we turn up; she always looks clean and well dressed and her lovely room
is always immaculate!
They provide good entertainment and activities throughout the week, which she enjoys, especially the singers!
Millard House has a homely feel that's always very clean and nicely furnished.
We always have a warm welcome on arrival and always leave in the knowledge that she is content and well cared for. Thank you, Millard House.

Reply from Mishell perez, Home Manager at Millard House

Your kind words and recognition of our efforts are greatly appreciated. This serves as a significant source of motivation and encouragement for all the team members involved.


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Review from Barbara P (Sister of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our brother has been a resident for about two months, and we cannot fault the care he has received and the dedication and kindness of all the staff.
Cleanliness is second to none - everywhere is immaculate.
Management and staff always keep us informed of any issues or requirements.

Reply from Mishell perez, Home Manager at Millard House

We are glad for the positive review - again, thank you so much.


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Review from K A (Son of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall experience - good.
Only real complaint - is not being allowed to go outside without supervision.

Reply from Mishell perez, Home Manager at Millard House

We appreciate the time and effort you took to write such good feedback.


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Review from K H (Daughter of Resident) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was here for respite after an operation. The staff are absolutely amazing, so caring and kind. So much for them to do. Food out of this world.
Brilliant. 100%.

Reply from Mishell Perez, Home Manager at Millard House

Thank you so much for the wonderful feedback, much appreciated.


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Review from Luke B (Son of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very clean and comfortable care home. It has lovely gardens but not used much. Staff are very friendly and good at their work.

Reply from Mishell Perez, Home Manager at Millard House

Thank you so much for writing this review! We appreciate the feedback.


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Review from Elizabeth W (Friend of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, well cared fro and staff caring and attentive. Food good and plentiful. Nice clean bright bedrooms and my friend is happy with it. The only downside is when needing help the response is sometimes slow, which I do understand is difficult when you have so many to care for.
Would recommend Millard
House to anyone.

Reply from Mishell Perez, HomeManager at Millard House

Thank you so much for this review; we have discussed your concern and have reinstated the right support required for your loved one. We are pleased you would recommend our services.


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Review from G P (Son of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't ask for better care for my father.
Very happy with the home, and all the staff are so friendly and helpful.

Reply from Mishell Perez, Home Manager at Millard House

Thank you for taking the time to submit this review; we are delighted that you are satisfied with our service.


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Current Review Score: 9.7 (9.684)

Overview of Review Score

The Review Score of 9.7 (9.684) out of 10 for Millard House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.684 for Millard House is calculated as follows: ( (255 Excellents x 5) + (93 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 358 Ratings = 4.684

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Millard House is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Millard House

What types of Care is Millard House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Millard House provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Millard House have?

There are 41 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Millard House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Millard House to the centre of Braintree?

1.8 mile(s) as the crow flies, distance by road may be significantly further.