Millard House

364 Church Street, Bocking, Braintree CM7 5LL
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9.7 67 Reviews
  • Millard House, Braintree
Millard House is a friendly and caring family run home for older people in Bocking, Braintree. They are proud to be a Gold Standards Accredited Purpose Built Care Home with a CQC 'Good' Rating (July 2018).

Millard House is beautifully refurbished, has CCTV for peace of mind & is set within charming garden areas which includes a new area for children.

The home's friendly team of fully trained staff strive to ensure residents' rights, choices and care needs are met with dignity and respect and to the highest possible standard. Chefs offer a choice of fresh homemade meals, desserts and cakes for all dietary needs.

Millard House's activity coordinator maintains a varied activity programme to ensure everyone is kept socially and mentally active throughout the day, the home also enjoys visits from entertainers and shows on a regular basis.

The home offers day care services with a full range of activities and have close links with community organisations and school groups and works closely with GP's, district nurses and other professionals to ensure the wellbeing of residents.

Residents can enjoy the home's large gardens which are wheelchair accessible and user friendly with a courtyard area containing raised flower beds.

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Care Provided by Millard House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Konrad Ludkowski (Manager)
  • Admission Criteria
    • community, social services and private
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Millard House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £950
    • Self-Funded Residential Dementia Care from £950
    • RESPITE Self-Funded Residential Care from £950
    • RESPITE Self-Funded Residential Dementia Care from £950

  • Fees will be assessed on Needs
  • (these prices are only a guideline, please contact Millard House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Millard House has open visiting hours, main meals are served at 12.45 and 16.45


  • Parking

  • Parking spaces at the main entrance and additional parking to the rear of the building


Millard House Reviews (67)

Total of 67, showing 21-40
9.7

Millard House has a Review Score of 9.7 (9.684) out of 10, based on 30 reviews in the last 2 years. Over all time Millard House has 67 reviews.

Overall Experience

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Review from C W (Friend of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Reply from Mishell Perez, Home Manager at Millard House

Thank you so much for this review! Very much appreciated.


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Review from M S (Husband of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the way my wife is cared for.

Reply from Mishell Perez, Home Manager at Millard House

Thank you so much for reviewing us; we hope your wife is happy with the service.


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Review from J J (Daughter-in-law of Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our mum has been in Millard House, they have cared for her so beautifully. They know her needs and ensure that she is as independent as she can be. They are gentle, kind and professional in their work. We are so pleased that she has settled in Millard House. She says she is spoilt. Thank you to
every member of staff who helps her feel safe and at home. She loves the time on activities as well. The staff monitor Mum, check she has all she needs. We are really happy with her care.

Reply from Mishell Perez, Home Manager at Millard House

Thank you for the positive feedback and the continuous support.


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Review from Gerri M (Daughter of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Millard House for just over a month. It has been very trying, Mum has found it hard to adjust but all the staff have been amazing, caring, compassionate and have kept me informed every step of the way. She is now becoming more settled and seems so much happier. I can't praise these lovely
people more.

Reply from Mishell Perez, Home Manager at Millard House

Hi, thank you so much for this reply - we are delighted that mum loves it here.


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Review from B C (Regular Volunteer) published on 18 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a current volunteer at this care home - it has been such an amazing experience; the staff have been very accommodating and always trying to start a nice conversation with me.
In addition - speaking to the residents during activities, I can really see that they love the care and support they receive
due to the high standard set by this home.

Reply from mishell perez, Home Manager at Millard House

Thank you for doing the review, we appreciate your support.


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Review from Marion B (Daughter of Resident) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My life has changed since my mum has become a permanent resident at the end of this February. I get to spend quality time with her and enjoy every moment with her when I visit her or take her out for lunch. The staff are amazing they all go the extra mile for everything I ask them to do, it is never
a problem. Mum is happy and occupied as they can give her the undivided attention that she needs. Thank you.

Reply from mishell perez, Manager at Millard House

Hi Marion, thank you so much for writing this in your own time - we are glad to hear that your experience with us has been tremendous!


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Review from A W (Great-Niece of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has been at Millard House for just over three years. She was 96 in February and I can honestly say she has come on leaps and bounds. I cannot praise the staff enough, it is like a family and my auntie has never been happier. The food, facilities and activities are excellent. It was a big decision
taking her out of her own home but her quality of life is much better now. She is safe and being looked after by such caring staff who I cannot thank enough.

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Review from S H (Daughter of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here roughly two years now and is very happy. After having issues with her medication the staff have been wonderful. This is one of the most friendly and happy places I have been in and would recommend to anyone with a parent that needs care.

Reply from Mishell Perez, Home Manager at Millard House

Thank you so much for taking the time for completing the review - we're delighted that your mother was able to have good care and a welcoming and positive environment.


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Review from Nicholas J (Son of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very supportive of both my mother and the family. I feel Mum is safe and well cared for. She enjoys the company and the activities. I see her doing different things each time I visit. She enjoys the church service.

Reply from Mishell Perez, Home Manager at Millard House

Thank you so much - we are so happy Mum loved the care and support we provide for her.


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Review from Peter B (Son of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a pleasure to call into the home. The staff are always polite and helpful, any problems have been quickly sorted. My father has settled in well and is well looked after and loved by all of the staff.

Reply from Mishell Perez, Home manager at Millard House

Thank you for this response - we aim to always provide a happy and safe environment for our residents.


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Review from S C (Son of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been with you for seven weeks and can already see that he has settled in nicely and is enjoying life there. He tells me he likes all the staff and the food. He has a nice view from his window and his own TV. He likes his door being open during the day and enjoys his interaction with his many
passers-by. From my experience, it is obvious that you have a lovely, caring team at Millard House and every single interaction I have with your staff is a positive one. They are all so friendly, making us feel that our dad is being looked after well. Thank you.

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Review from Caroline W (Daughter of Resident) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very impressed with the standard of care received to date. Dad is very happy here.

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Review from Malcolm F (Husband of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am immensely impressed with the care my wife receives. All the carers and ancillary staff are friendly and approachable. After an incident in July, the professionalism of all the senior management was superb.

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Review from Barry W (Husband of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After more than 4 years, I am very happy with Millard House.

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Review from T H (Niece of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff. Nice clean home.

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Review from Rosemary F (Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were always ready to help.

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Review from P B (Daughter of Resident) published on 29 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's the staff that make Millard's a good, friendly home.

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Review from Sarah B (Granddaughter of Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my grandad was moved here we worried he wouldn't like it. However, since being here he has regularly commented on how nice the staff are and how well he has been treated.

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Review from Andrew B (Son of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In view of COVID, I have been unable to see all facilities, but the staff appear friendly, caring and professional.

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Review from Tina P (Daughter-in-law of Resident) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The residents are very well looked after. There is a great deal of activities to do.
The staff are all amazing. They are very caring and nothing is too much trouble.

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Current Review Score: 9.7 (9.684)

Review Score Change Log

Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes

Overview of Review Score

The Review Score of 9.7 (9.684) out of 10 for Millard House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.684 for Millard House is calculated as follows: ( (255 Excellents x 5) + (93 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 358 Ratings = 4.684

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Millard House is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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