Millard House

364 Church Street, Bocking, Braintree CM7 5LL
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9.7 71 Reviews
  • Millard House, Braintree
Millard House is a friendly and caring family run home for older people in Bocking, Braintree. They are proud to be a Gold Standards Accredited Purpose Built Care Home with a CQC 'Good' Rating (July 2018).

Millard House is beautifully refurbished, has CCTV for peace of mind & is set within charming garden areas which includes a new area for children.

The home's friendly team of fully trained staff strive to ensure residents' rights, choices and care needs are met with dignity and respect and to the highest possible standard. Chefs offer a choice of fresh homemade meals, desserts and cakes for all dietary needs.

Millard House's activity coordinator maintains a varied activity programme to ensure everyone is kept socially and mentally active throughout the day, the home also enjoys visits from entertainers and shows on a regular basis.

The home offers day care services with a full range of activities and have close links with community organisations and school groups and works closely with GP's, district nurses and other professionals to ensure the wellbeing of residents.

Residents can enjoy the home's large gardens which are wheelchair accessible and user friendly with a courtyard area containing raised flower beds.

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Care Provided by Millard House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Konrad Ludkowski (Manager)
  • Admission Criteria
    • community, social services and private
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Millard House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £950
    • Self-Funded Residential Dementia Care from £950
    • RESPITE Self-Funded Residential Care from £950
    • RESPITE Self-Funded Residential Dementia Care from £950

  • Fees will be assessed on Needs
  • (these prices are only a guideline, please contact Millard House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Millard House has open visiting hours, main meals are served at 12.45 and 16.45


  • Parking

  • Parking spaces at the main entrance and additional parking to the rear of the building


Millard House Reviews (71)

Total of 71, showing 41-60
9.7

Millard House has a Review Score of 9.7 (9.696) out of 10, based on 34 reviews in the last 2 years. Over all time Millard House has 71 reviews.

Overall Experience

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Date Published

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Review from P B (Daughter of Resident) published on 29 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's the staff that make Millard's a good, friendly home.

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Review from Sarah B (Granddaughter of Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my grandad was moved here we worried he wouldn't like it. However, since being here he has regularly commented on how nice the staff are and how well he has been treated.

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Review from Andrew B (Son of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In view of COVID, I have been unable to see all facilities, but the staff appear friendly, caring and professional.

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Review from Tina P (Daughter-in-law of Resident) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The residents are very well looked after. There is a great deal of activities to do.
The staff are all amazing. They are very caring and nothing is too much trouble.

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Review from Laura C (Daughter of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum joined Millard House at the end of March and I can honestly say that I am so happy with her transition. The staff are so caring and keep me informed on any issues, as I can only see her once a week at the moment. I enjoy their Facebook posts showing residents having fun in the numerous activities
they do. Thoroughly recommend!

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Review from Alison K (Daughter of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident in January this year. I have only ever found the staff and management to be very kind and friendly. It's been very difficult with the Covid situation, but my mum has always seemed really happy, and I've always been able to reassure her if she has had a bad day. I would highly
recommend Millard House care home. Always so much for my mum to do.

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Review from B B (Friend of Resident) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful and kine and he was well looked after and kept clean, tidy and happy.

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Review from C C (Friend of Resident) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall Millard House is of a satisfactory standard. My friend seems to be quite happy here. He is treated very well and taken care of nicely.

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Review from S H (Son of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my mother here after a short stay in hospital to recuperate. Initially, we weren't entirely comfortable with doing this as she had had always lived on her own and we thought it might not work out. We needn't have worried. The staff have been excellent - always very kind, helpful and attentive.
They have taken very good care of her and she has greatly improved during her stay. I would have no hesitation in recommending this home to anyone considering residential care for a resident.

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Review from Diane G (Daughter of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff go the extra mile to make the residents happy. I've not seen my mum this happy for years. She has settled in really well and has nothing but praise for everyone. The small things like painting her nails, putting cream on her dry skin and staff spending time talking about her life and interests.
I can't thank you enough.

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Review from Richard R (Husband of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Some care homes are like hospitals, quiet and sombre, unlike Millard House. Anyone who has had a friend or relative at Millard House will associate the home with fun, in fact, I would say it's more like an all-inclusive hotel. There is a happy atmosphere as soon as you enter, be it from staff or residents.
Entertainment and activities keep residents amused all the time. During the COVID crisis outside entertainment has not been possible, but staff have picked up the baton and carried on, be it bingo, skittles, or a good old fashioned sing-a-long. No, care homes are not about Palacious surroundings and marble pillars, they're about happiness and joy and Millard has that in spades.

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Review from Leigh H (Daughter of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has Alzheimer' and I had to make the hard decision for her to go into a care home for her safety and wellbeing. I was fortunate enough for Millard House to have space to take her as a permanent resident. Since going there my mum has flourished with their care. She does activities like art and
crafts which she has never done in her life, she has fantastic social interaction with the staff and residents and whenever I see photos and videos of her on Facebook her face radiates happiness. The greatest thing to see is her dancing as she has always loved that. During the Covid lockdown, Mum was always fretful and sad at home but now she always tells us how happy she is. Her Alzheimer’s has not changed but her quality of life has improved 100%. The staff have looked after her personal care and hygiene, which was another thing I could not get her to do at home, but now she looks fresh as a daisy. The food is amazing as well and Mum looks a picture of health.

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Review from John C (Son of Resident) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mother to Millard House from a care home in another area. The change in her is amazing, after a couple of days. The staff are amazing.

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Review from S M (Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Being here for four years and class it as my home. I am very settled and contented.

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Review from A F (Son of Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased when my mother was looked after at Millard House. The staff are truly amazing and providing a high standard of care. The management was handling the situation effectively concerning Covid-19. Thank you all for what you have done for my Mother.

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Review from A S (Friend of Resident) published on 8 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and kind.

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Review from T F (Daughter-in-law of Resident) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident for over 5-years, and in that time, we have seen many changes with staff, management and ownership. At the time of this review, we are in a worldwide pandemic, a challenging time for us all. The management and staff have worked under great pressure, and it is at times like this
that people show their true worth.

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Review from C W (Daughter of Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father was placed in Millard House in late September 2020. He was welcomed with open arms, and our experience with Millard House staff in the last 2-months has been absolutely brilliant. Extremely kind, caring, friendly staff who have time to listen not only to us but to my father as well. He has
been through an extremely hard time in the last 4-years, but the amazing staff look after him so well and have bought our Dad back to smiling, laughing and joking again. He says he is so happy there and would not return to his home. A massive thank you to everyone for making our Dad happy.

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Review from Terence R (Son of Resident) published on 2 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Millard House is a truly lovely residence, with a relaxing outlook set in very pleasant surroundings. The staff I have had the pleasure to deal with are all exceptional, taking pride in their work and showing how much they care. Residents are treated with respect and understanding, and in my experience,
extra effort is made to accommodate any special requirements both of the residents themselves and their families.
Special mention must go to the lady in the office and the deputy manager. I have personally been impressed with their efforts and dedication in dealing with Dad, who can need extra attention at times. The staff have gone out of their way to make Dad comfortable, to ensure he enjoys his new surroundings, and more generally to make his whole experience as enjoyable as possible.
I am happy to recommend Millard House, and thank everybody for their kindness generally and the care they provide for Dad.

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Review from David P (Son of Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In reference to Millard House, from my experience, dealing and visiting over the last 9-years have only been positive. Many changes have been made to the home, to make it more friendly for the residents. Staff have always been courteous and caring. Management could have better stability in regards to
consistency as many have come and gone.

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Current Review Score: 9.7 (9.696)

Overview of Review Score

The Review Score of 9.7 (9.696) out of 10 for Millard House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.696 for Millard House is calculated as follows: ( (292 Excellents x 5) + (103 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 405 Ratings = 4.696

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Millard House is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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