Millard House

364 Church Street, Bocking, Braintree CM7 5LL
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9.7 71 Reviews
  • Millard House, Braintree
Millard House is a friendly and caring family run home for older people in Bocking, Braintree. They are proud to be a Gold Standards Accredited Purpose Built Care Home with a CQC 'Good' Rating (July 2018).

Millard House is beautifully refurbished, has CCTV for peace of mind & is set within charming garden areas which includes a new area for children.

The home's friendly team of fully trained staff strive to ensure residents' rights, choices and care needs are met with dignity and respect and to the highest possible standard. Chefs offer a choice of fresh homemade meals, desserts and cakes for all dietary needs.

Millard House's activity coordinator maintains a varied activity programme to ensure everyone is kept socially and mentally active throughout the day, the home also enjoys visits from entertainers and shows on a regular basis.

The home offers day care services with a full range of activities and have close links with community organisations and school groups and works closely with GP's, district nurses and other professionals to ensure the wellbeing of residents.

Residents can enjoy the home's large gardens which are wheelchair accessible and user friendly with a courtyard area containing raised flower beds.

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Care Provided by Millard House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Konrad Ludkowski (Manager)
  • Admission Criteria
    • community, social services and private
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Millard House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £950
    • Self-Funded Residential Dementia Care from £950
    • RESPITE Self-Funded Residential Care from £950
    • RESPITE Self-Funded Residential Dementia Care from £950

  • Fees will be assessed on Needs
  • (these prices are only a guideline, please contact Millard House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Millard House has open visiting hours, main meals are served at 12.45 and 16.45


  • Parking

  • Parking spaces at the main entrance and additional parking to the rear of the building


Millard House Reviews (71)

Total of 71, showing 61-71
9.7

Millard House has a Review Score of 9.7 (9.696) out of 10, based on 34 reviews in the last 2 years. Over all time Millard House has 71 reviews.

Overall Experience

  • 50
  • 21
  • 0
  • 0
  • 0

Date Published

71
5
14
34
37

Review from Barbara D (Sister of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my sister passed away on 7th April. Both my daughter and I asked at least 7 times if my sister's possessions were ready for me to collect and the answer was no. I was eventually told that the senior female manager had had them destroyed. I was absolutely distraught. I made a formal complaint against
her to the owner by letter. I received a letter back 3 weeks later with no explanation. I then asked for a meeting. That was also a waste of time. They were blaming staff and did not give me a reason so I passed my complaint on to the Care Quality Commission. I cannot praise the care staff, cleaners and kitchen staff enough.

Reply from Rahul Jagota, Director at Millard House

Dear Barbara D, as per our correspondence by letter, within our meeting and our recent conversation too, we can only reiterate our sincerest apology.


We have looked into the issue a few times, and clearly a mistake was made by a member of staff, but under no instructions of management. During this time of Covid, the bag of clothes were accidentally disposed of whilst the other 2 boxes were given to you, and unfortunately, there is not much we can add to this.


Thank you for your praise of our care staff, cleaners and kitchen staff. Your sister will be missed at the home.


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Review from K N (Brother of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whole set-up very impressive.

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Review from H G (Sister-in-law of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care provided to a member of my family. Recent months have been challenging with the Covid crisis and staff have been very good.

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Review from Linda H (Daughter of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Millard house since January 3rd 2020. She has been shown nothing but kindness and care. When Mum has been feeling unwell or they are concerned about her health, they have contacted the local doctor. My only criticism is that a doctor has not been to see my mother in person since
she has been at the home - if the doctor had listened to us, her family, she would not have gone to hospital.

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Review from D M (Son of Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother's care and needs have rarely been in doubt and she is well looked after at Millard House. The staff and management do an excellent job.

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Review from Colin F (Son of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my father had only been at Millard House for 9 months he had enjoyed his time there. The care and facilities were very good. He thoroughly enjoyed some of the activities that were on offer especially going to the tea dances as he used to go to dances with his wife.
He has sadly now passed
away but I'm sure he had fond memories of Millard House and as a family, we made some good friends in the staff.

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Review from Loretts M (Daughter of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Millard House has changed my mother's life. She was a prisoner in her own home, since coming to Millard House the quality of her life has improved greatly, she is cared for with genuine compassion. The staff are fantastic and work very hard to give all residents the care they need.

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Review from John L (Day Care) assisted by family/friend published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I go to the centre two times a week.

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Review from C W (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Once mum had been admitted to the care of Millard House, her mental and physical health greatly improved. She prospered and enjoyed the good food, social activities and professional attention delivered by catering staff for her wellbeing and comfort.
Mum has been at Millard for some years and is now
in her late 90's with all the associated frailties old age brings, but the friendly staff continue to be ever vigilant to mum's requirements and they have adapted with kindness and patience to her every need. As a family, we could not have asked for a caring environment for our mum.

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Review from Christian B (Son-in-law of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Millard House has become my father-in-law's home. He enjoys care, companionship and a chance to do assisted development of personal interests like painting. This home has very regular entertainment from outside the home which is fun and encourages the involvement of the residents. There is a strong
relationship between carers and families in areas such as communication and understanding.

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Review from Vicky S (Granddaughter of Resident) published on 5 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Millard House are amazing. They take time to ensure all residents are cared for in the best possible way, and always greet visitors and answer any questions relating to our loved ones. The staff do a fantastic job, which I’m sure can sometimes be quite challenging.
I admire the patience
and commitment of all staff at Millard House and am pleased to be able to praise their hard work.

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Current Review Score: 9.7 (9.696)

Overview of Review Score

The Review Score of 9.7 (9.696) out of 10 for Millard House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.696 for Millard House is calculated as follows: ( (292 Excellents x 5) + (103 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 405 Ratings = 4.696

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Millard House is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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