Mundy House Care Home

Church Road, Basildon SS14 2EY
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9.9 214 Reviews
  • Mundy House Care Home, Basildon
Mundy House care home in Basildon, Essex offers a welcoming home for care home residents needing support.

Caring, qualified staff ensure care home residents receive high quality care.

Residents can choose from a wide range of activities to suit their interests and hobbies.

Tasty, healthy food is served that meets each resident's dietary requirements.

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Care Provided by Mundy House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • PermaCare Limited
  • Person in charge
  • Josi George (Manager)
  • Admission Criteria
    • private, local authority NHS
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Mundy House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,500
    • Self-Funded Residential Dementia Care £1,400 – £1,500
    • RESPITE Self-Funded Residential Care £1,300 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,500

  • fee may vary and can be negotiable depends on needs
  • (these prices are only a guideline, please contact Mundy House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • car park available


Mundy House Care Home Reviews (214)

Total of 214, showing 121-140
9.9

Mundy House Care Home has a Review Score of 9.9 (9.926) out of 10, based on 41 reviews in the last 2 years. Over all time Mundy House Care Home has 214 reviews.

Overall Experience

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Review from Barbara C (Wife of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is a new resident. He is happy and settling in nicely. The manager and staff are excellent. They are kind, caring and happy people.
There are many activities that stimulate and encourage him to be a little more independent.
Overall, the care, attention and respect he receives is excellent.
Visitors are made more than welcome anytime, any day. The home is clean and bright and the food is excellent (always a choice of menu).
A lovely place to be.

Reply from JOSI GEORGE, Home Manager at Mundy House Care Home

Thank you for your kind and valuable comments.


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Review from Ronald S (Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff very helpful.
Amenities are quite good.
Warm and comfortable.

Reply from Mundy House Home Manager, Home Manager at Mundy House Care Home

Thank you for your kind words.


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Review from Sandra S (Daughter of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in hospital and then discharged to Mundy House.
He has been here now for 3 weeks.
During this time I have found the home to be very caring.
The staff cannot do enough for the residents and it is a welcoming and friendly atmosphere.
Whenever we visit we are made to feel welcome and
my father is very happy here.
I can highly recommend this home.

Reply from Mundy House Home Manager at Mundy House Care Home

Thank you, Sandra, for your kind words. We try our best to make sure that the residents are safe and happy.


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Review from Christine R (Daughter of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No words can express our thanks to the management and staff at Mundy House. Not only do they look after the residents with such care, but they also take the families under their wings too. Mum's stay at Mundy House started in November 2016. She suffers from Vascular Dementia and wasn't safe in her own
home. A couple of weeks ago, mum was rushed to hospital after the staff found her one morning very unresponsive. When the doctors discharged her, we were worried that she would need a nursing home for palliative care.

Reply from Mundy House Home Manager, Home Manager at Mundy House Care Home

Thank you for your kind comments, its heart touching


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Review from Lynn L (Niece of Resident) published on 12 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle has been very happy at Mundy House. He has always been treated with dignity and respect. The staff are all very friendly and caring. If ever there has been a problem it has been dealt with promptly and efficiently. I am always kept informed of any health problems or other issues. I am confident
that he is being well cared for.

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Review from Carol L (Daughter of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always welcoming, very attentive staff, always put the resident's needs first. Cosy atmosphere, overall very impressed with staff and management.

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Review from A H (Granddaughter of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been extremely helpful. They have always ensured the needs of my Nan. They helped her to overcome her initial reluctance and settle in and join in to become a welcomed member of the Mundy House community. I can't speak highly enough of the care given to my Nan.

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Review from Margaret U (Daughter of Resident) published on 5 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Mundy House for 13 months, during her settling in time staff were very patient and understanding of her anxiety. Mum is happy and is treated with kindness and dignity. I find staff welcoming, seniors and management are always willing to listen if l have any concerns.
I
am very happy with the care Mum receives at Mundy House and look forward to working closely with staff to ensure this continues.

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Review from Elizabeth M (Granddaughter of Resident) published on 17 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a home where the team really care and go out their way for the residents, they are full of heart and nothing was too much trouble for them always putting the needs of the residents first. We really appreciate the respect and care they gave our nan and will be eternally grateful for the level
of care, understanding, respect and support they gave my nan and the family.

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Review from Karen M (Niece of Resident) published on 7 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff welcome everyone who visits with a smile and there is a lovely ambience throughout. We have observed the care given to residents and always given with kindness and love. There is a natural buz and both residents and visitors are included in their activities if they wish. The kitchen staff
go out of their way to welcome everyone at any time of day.

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Review from B T (Daughter of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care my mother is getting. She is getting very anxious but they are doing all they can to help with the situation. There is always someone to talk to if we need it.

Reply from Mundy House Home Manager, Home Manager at Mundy House Care Home

Thank you for your kind words.


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Review from L H (Resident) assisted by family/friend published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Comfortable. Staff were very helpful and friendly and made me feel welcome. Food and drink provided were very good. Activities and entertainment were good.

Reply from Mundy House Home Manager, Home Manager at Mundy House Care Home

Thank you for the kind words.


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Review from Patricia B (Daughter of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really wish my father had gone into the home sooner because he would have been so much happier but now his dementia and frailty is worse, he doesn't appreciate the care he is getting but we as a family do.

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Review from Christina R (Daughter of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have nothing but praise for the way the staff have looked after my mother for the past year and a half.
There are a few things which could be better in her room such as a better functioning toilet and sink but overall this is a very good place for her to be.
We can come at any time of day and be
welcomed by the staff.
Always offered refreshments and a kind word.
Mum is happy, and although doesn't show much appreciation, is in the best place.
So glad we found Mundy House.

Reply from Mundy House Home Manager, Home Manager at Mundy House Care Home

Thank you, Christina, for your kind comments.


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Review from Eileen B (Sister of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whenever we visit there is nearly always something going on, karaoke, crafts, entertainment in the lounge.
The only negative thing is there are no facilities for residents in wheelchairs to have hair washed and blow-dried by the hairdresser who comes once a week.

Reply from Mundy House Home Manager, Home Manager at Mundy House Care Home

Thank you Eileen for your kind words


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Review from Debbie C (Daughter of Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Mundy House is very good. Mum is well looked after and her needs are more than met. My only thing that is an issue with Mum is she is constantly upset about having no money so maybe pretend money or vouchers that residents can have in purses would cover this. Very happy with staff.

Reply from Mundy House Home Manager, Home Manager at Mundy House Care Home

Thank you Debbie for your kind words


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Review from Peter A (Son of Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very glad my mum is staying here. She is well looked after and seems very happy. The staff are excellent and always make me welcome when I visit. There are no restrictions on visiting times which makes it very easy to pop in. All in all, I think Mundy House is first class.

Reply from Mundy House Home Manager, Home Manager at Mundy House Care Home

Thank you for your great comments Peter


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Review from Patricia F (Wife of Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found my husband well cared for and all the care he gets is very good. I would recommend it to anyone.

Reply from Mundy House Home Manager, Home Manager at Mundy House Care Home

Thank you, Patricia, for your kind words


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Review from Colin S (Son of Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care home, staff and management!

Reply from Mundy House Home Manager, Home Manager at Mundy House Care Home

Thank you Colin for your kind words


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Review from Gina C (Daughter of Resident) published on 24 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father has received has been excellent. The staff are kind, caring and responsive, nothing is too much trouble. He always appears clean and contents the home is clean and there is always a happy atmosphere.

Reply from Mundy House Home Manager at Mundy House Care Home

Thank you for your kind words.


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Current Review Score: 9.9 (9.926)

Overview of Review Score

The Review Score of 9.9 (9.926) out of 10 for Mundy House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.926 for Mundy House Care Home is calculated as follows: ( (457 Excellents x 5) + (28 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 489 Ratings = 4.926

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mundy House Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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Meet the Team (1)

Josi

Josi George

Job Title: Home Manager

Joined: 2004

The Registered Home Manager, Josi George, has a passion for the care of older people, he works alongside his staff to ensure they offer the best in individual care for the residents. He achieved Level 5 in Leadership and Management in 2016. Also, he completed the My Home Life course for the Care Home Managers in 2016 conducted by the Essex Local Authority. Josi also has NVQ level 3 in Management, health & social care along customer care. He has also completed training courses in all mandatory subjects in the past and will continue attending all Healthcare Management Solutions own courses.


Josi has achieved Champions in Dementia through the Alzheimer’s Society and is a trained trainer for Dementia care. Josi has 20 years of experience in care and he has been the manager of Mundy House since 2014.