Oakdale Care Home

123 Kiln Road, Benfleet SS7 1TG
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9.9 87 Reviews
  • Oakdale Care Home, Benfleet
Oakdale is a delightful home in Benfleet, Essex providing care and support for up to 27 older people with dementia.

The home is conveniently located close to the local town with good public transport links. The house has been extensively refurbished to provide a friendly and warm environment with 'hotel standard' accommodation.

There are a number of spacious lounges and dining areas for residents and their families to enjoy and a beautiful, secure garden. The staff at Oakdale provide the best quality care and support for their residents embracing the values of person-centred, individualised care.

They have a dedicated activities co-ordinator providing a wide range of entertainment and activities. The chef provides an excellent choice of home-cooked food every day.

Happiness is homemade.

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Care Provided by Oakdale Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Melanie Tucknott (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Oakdale Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,398
    • Self-Funded Residential Dementia Care £1,000 – £1,400
    • RESPITE Self-Funded Residential Care £1,000 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,400

  • Fees are determined on an assessment of individual level of need and the room.
  • (these prices are only a guideline, please contact Oakdale Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Oakdale Care Home Reviews (87)

Total of 87, showing 41-60
9.9

Oakdale Care Home has a Review Score of 9.9 (9.901) out of 10, based on 28 reviews in the last 2 years. Over all time Oakdale Care Home has 87 reviews.

Overall Experience

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Date Published

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Review from Carol G (Sister of Resident) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve been in a few care homes and I cannot praise the staff and management enough. I have always found them to be caring, gentle, compassionate, polite and above all else loving. Nothing is ever too much for them, they are always smiling, happy and fun, and you can see by the resident's faces that they
are extremely happy and contented. I have never heard a raised voice from any member of staff. What also impresses me is the cleanliness and no unpleasant smells. We missed their summer fun/bbq day because of COVID, but I look forward to the next one. I’m always greeted with a smile and a cup of tea.
I am so pleased and happy in myself to know that my sister is well cared for and loved by all members of staff. My brother-in-law chose the best and I thank him from the bottom of my heart.

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Review from Keith H (Brother of Resident) published on 18 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in care with the staff of the Oakdale for a number of years and has been lovingly cared for by everyone there. During the COVID 19 pandemic not only have the staff had to cope with everyday care of their guests but the isolation and safeguards required for defense against the disease.
As a way of keeping the residents and family and friends in touch during the epidemic, the manager and her staff have set up video links by Zoom, enabling both guests and family to stay in touch in such stressful times, even though it takes up more time for the staff in an already busy day. I can only thank the manager and her staff on behalf of our family for the care and devoted attention they have shown to my sister. Thank you so much.

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Review from Lynn F (Daughter of Resident) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has dementia and has been a resident at Oakdale since December 2017. She is extremely well looked after with care and compassion at all times by the lovely staff. Oakdale had the foresight to close their doors to visitors prior to the lockdown and, due to this and the processes they have put
in place, no member of staff or resident has caught the Coronavirus, which is such a relief. As we are unable to visit at the moment, we receive a weekly newsletter and there are always lots of lovely photos posted on social media for us to keep up to date with what all the staff are doing to keep the residents entertained.
Thank you Oakdale for keeping everyone safe and sound during this difficult time and we look forward to being able to visit soon.

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Review from D D (Daughter of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In July, my mother needed to be moved into a care home. This was such a difficult decision for us to make. We viewed all local care homes and Oakdale was far superior to any others. The staff are so amazingly caring, nothing is too much trouble and there is a genuine warmth in the home. They have made
this so easy and comfortable for you and our mother.

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Review from Janet A (Daughter of Resident) published on 19 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has Vascular Dementia and began wandering at night, leaving the door to his sheltered accommodation open and himself and other residents at risk. My sister and I asked sought advice and researched suitable care homes in Benfleet where Dad had lived for many years and the Oakdale Care Home
was recommended many times. Unfortunately, there were no available rooms but we arranged for Dad to go there for Daycare one day per week initially to see how he settled. He loved the attention from the staff and the fact that other residents spoke to him and he was invited to join in activities. He spoke highly of the food too.
The manager and staff that I have got to know whilst Dad has been there have been very helpful, kind and understanding. Nothing has been too much trouble. The care taken to arrange activities to interest residents is outstanding and the understanding of their needs and willingness to respond in a constructive way really comes across. Thank you for your advice and support.

Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home

Thank you so very much for the wonderful things you have said about our family here at Oakdale, it has been a pleasure to get to know you and your Dad, Mel.


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Review from J L (Son of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are very attentive to the residents. They also have a doctor attending weekly to review medical needs and have taken my mother to hospital appointments several times.

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Review from Margaret (Daughter of Resident) published on 18 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Oakdale Care Home, Benfleet, Essex, for 5 months. She is 99 and has settled in extremely well. She needs company and feels happy and safe, and enjoys the family atmosphere in there. My mother joins in with activities and responds well to the staff who she describes as
very kind and caring. The family has appreciated the professionalism of the staff in their approach to my mother's medical, emotional and physical needs, and their gentleness and sensitivity to her, both during the day and during the night. The staff work closely with the family and are always welcoming and supportive, and we feel confident that my mother is receiving the very best care that we could hope for, and that all her needs at this stage in her life are being met.

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Review from Matthew P (Grandson of Resident) published on 5 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother is here and I can honestly say she has never been so well looked after. Her health has improved (as well as can be due to dementia). The care home staff are amazing and my Nan is clearly looked after well. I truly cannot express how happy we are as a family having her stay here. They
truly have our trust.

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Review from Patricia S (Daughter of Resident) published on 30 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Oakdale is a place of exceptional care and kindness. My Mother has been a resident for a couple of months and the Carers treat her with gentleness and respect. Because of her dementia, she is not always easy to care for but throughout her care there, I have never seen anything less than the best of
concern and actions taken to keep her as well as possible and happy. I count ourselves very fortunate to have been able to have Mum cared for there.

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Review from Cheryl (Daughter of Resident) published on 30 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Oakdale Care Home now for some time (since May 2017), but I wanted to submit an up-to-date review as there may be someone out there looking for residential care for their loved one and are unsure what to look for in a care home. Oakdale is so much more than a care home, it's my
Mum's home now and the Oakdale staff are her second family. Aside from the excellent meals provided, the high quality of cleanliness throughout the home, I cannot emphasise enough about the constant level of care, attention and genuine affection my Mum receives, it truly is second to none. I love going in to visit Mum, from her having her hair and nails pampered, to enjoying a good old fashioned sing song - there's a lot to keep her stimulated. I know what a difficult decision it can be to consider residential care, and I feel like we struck gold when Mum moved into Oakdale. It truly is home from home and I cannot thank them enough for making this a heartwarming experience for us all.

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Review from Lynn C (Daughter of Resident) published on 23 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We first went to Oakdale when we needed day respite for Mum. Finding Oakdale was the best thing we could do for Mum. She has been resident for nearly 18 months. It is a lovely home from home with wonderful staff. The carers are very reassuring with the residents, always rubbing an arm, giving cuddles,
holding a hand. The atmosphere is calm. The drinks trolley is always on the go. There is never any issue if we pop in to see Mum, indeed we are encouraged to visit and join in with events at the home. In the absence of being able to keep Mum in her own home, this is the best home.

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Review from Jane L (Daughter of Resident) published on 18 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy that my Father was able to go into Oakdale, he has settled in very well and initially went in for two weeks respite this has been extended to six weeks.
The manager has been so supportive to my mum, sister and I, during the time that dad went into Oakdale and she continues to be very
caring and supportive.
The manager and her staff at Oakdale have been brilliant, dad didn’t settle at first but with all the care and hard work, everybody contributed dad is now very settled and happy. The team have been so good, patient and understanding and we cannot thank them all enough.
The staff at Oakdale go over and above to make the residents happy.

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Review from Susan C (Daughter of Resident) published on 6 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Oakdale on discharge from hospital and the staff were very welcoming and kind. Since being there, all her needs have been met with genuine care and concern. The staff go out of their way to engage with the residents and talk to them. My sisters and I have been listened to and advised
on lots of things of which we were unsure. The senior staff work in the lounge on laptops, to ensure they are part of the community. We are always welcomed when we come to visit, offered a cup of tea and made to feel welcome.

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Review from Raymond B (Husband of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wife was admitted into Oakdale Care Home almost five years ago from the first day until now she has been looked after with care, dignity and respect by all staff and visitors. Despite her problems, she is very happy. She says they are my friends. My family and I are more than happy with this home.

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Review from Sue (Daughter of Resident) published on 28 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at numerous care homes before choosing, but Oakdale was the first and we knew instantly that Oakdale would be ideal for mum. It's very much home from home and one big family. The staff are amazing and truly caring. Nothing is too much trouble. They spend time with everyone, even if it's a
little squeeze of a hand as they pass through. They make everyone feel special. They always make me and my family so welcome, including the dog, as the residents love him. The food looks lovely - I've even been invited to lunch. A varied programme of daily activities and groups coming in. Mum especially enjoyed the nursery children visits. It's lovely to see the oldies have a little sing-song and for families to be able to join in the special events. We know mum is truly cared for and in safe hands.

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Review from Deborah M (Friend of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended Oakdale Care Home by a social worker. I have been pleased to find that the staff go the extra mile in the care of the residents and they have exceptionally looked after. I am really happy with all aspects of the home. We are private funding friends of our resident.

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Review from Vicky (Niece of Resident) published on 25 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum lived at Oakdale and was joined by her sister later on. My Mum died last year and my aunt died this month. In the time they were there they were cared for so well. They were both very happy living at Oakdale, they both loved all the staff and I truly believe the staff loved them back! I couldn't
have asked for a better Care Home. We were so lucky that they ended their days there. It didn't stop there either, all visitors were made to feel so welcome. We all felt part of the family.

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Review from Lynn G (Daughter of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad stayed at Oakdale for 4 years. He was very poorly when he went in but was really happy there and so well looked after. I can't talk more highly of all the staff, especially the management.

Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home

Thank you so much, you continue to support us year after year with our summer BBQ, we value you as a great friend of our Oakdale family.


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Review from Vivien C (Daughter of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I live in New Zealand and I have every confidence and peace of mind that Mum is not only receiving the best care, but seems very content and relaxed. I have visited in June and have been in Oakdale every day at various times. The staff are so welcoming, nothing is too much trouble. I love the way the
staff continually interact with the residents if only a small touch when passing. I love the way you are made to feel like a part of a big family, but their focus remains with the residents. Healthy, nutritious, varied food. Stimulation. Lovely, I am booking my place.

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Review from C E (Son of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff to be extremely caring, friendly and helpful. Whenever I have had any concerns, they have always taken them seriously and put my mind at rest. I know Mum is in good hands at Oakdale. I'm really impressed with the communication at Oakdale. They always let me know if they are concerned
about Mum and keep me informed as to what is happening.

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Current Review Score: 9.9 (9.901)

Overview of Review Score

The Review Score of 9.9 (9.901) out of 10 for Oakdale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.901 for Oakdale Care Home is calculated as follows: ( (301 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 332 Ratings = 4.901

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oakdale Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (3)

Melanie

Melanie Tucknott

Job Title: Registered Home Manager

Joined: 2007

Melanie has been the Registered Home manager at Oakdale since 2007 and has worked in Social care since she was 16 years old. She is very passionate about Dementia and End of Life care. Melanie completed a Diploma in Dementia Care and is proud to say that she was part of the first-ever group called Cohort 1 in the movement of 'My Home Life' in which she participated for over 3 years, this is now countrywide.


Silvia

Silvia Gurgu

Job Title: Registered Home Manager

Joined: 2005

Silvia started at Oakdale in 2005 as a Senior Carer, in 2009 and then in 2021 advanced to Registered Home Manager along with Melanie. Silvia's passion for Care, and those she cares for is second to none and you will always find her supporting on the floor, alongside the carers instead of the office as this is where she prefers to be.


Tracy

Tracy Sycamore

Job Title: Senior Care Homes Administrator

Joined: 2016

Tracy started as part time in the newly formed home administrator role at Oakdale in 2016, progressing to full time and then to a Senior position in 2022 where she also supports the Other Admins and our Head Office in the Abode care Homes group. Tracy won Support Person of the Year at the Annual awards ceremony in 2019.