The Oaks

14 St Mary's Road, Aingers Green, Great Bentley, Colchester CO7 8NN
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8.2 10 Reviews
  • The Oaks, Colchester
The Oaks is a versatile care facility, with expertise that includes provision for dementia care needs, as well as complex mental health and physical disabilities.

Their mission is to provide a homely and comfortable environment that allows residents to live a positive daily lifestyle, with a focus on dignity and personal freedoms.

The care facility provides high-quality care at an affordable price. Staff members are well equipped with knowledge and experience and all meals are home cooked. To keep each day engaging, the home organises activities and events to ensure residents always have something to look forward to and that there is never a dull day.

At The Oaks, you can discover peace of mind and assurance that your loved ones are in caring and capable hands.

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Care Provided by The Oaks

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Florence Care Homes LTD
  • Person in charge
  • Amanda Doyle (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (28)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014
    • Number of floors: 1

Funding & Fees Guide for The Oaks

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £995 – £1,050
    • Self-Funded Residential Dementia Care £995 – £1,050
    • RESPITE Self-Funded Residential Care £995 – £1,050
    • RESPITE Self-Funded Residential Dementia Care £995 – £1,050
  • (these prices are only a guideline, please contact The Oaks to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Any time possible, no restrictions on visiting hours. Please avoid early mornings and dinner times


  • Parking

  • Visitor parking available


The Oaks Reviews (10)

8.2

The Oaks has a Review Score of 8.2 (8.197) out of 10, based on 2 reviews in the last 2 years. Over all time The Oaks has 10 reviews.

Overall Experience

  • 7
  • 3
  • 0
  • 0
  • 0

Date Published

10
0
1
2
8

Review from Joanne H (Daughter of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home! My mum stayed here for 3 weeks while my dad had an op. The staff are amazing so kind and nothing is too much trouble! Mum always seemed happy when we visited and always had a smile for all the carers. I had no worries whilst my mum was here as I knew she was getting the best care.
The management was so lovely. So helpful if we needed anything. I would not hesitate to recommend The Oaks. A lovely home with a very caring staff.

Reply from Amanda Doyle, Manager at The Oaks

Thank you so much, was an absolute pleasure to care for your mum, and so wonderful to meet you all. I Hope Dad has fully recovered from his op, the residents miss chatting with him when he visited.


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Review from Alexia P (Daughter of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really pleased with my mum's care at The Oaks. When I visit my mum she is happy, clean and socialising with other residents. The staff are always welcoming and friendly and nothing is too much trouble.

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Review from John W (Son of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely wonderful staff and home.
Words can never express how kind and compassionate they have been towards my mum. Mum's health recently declined significantly, and they have always gone far and above to make her comfortable, and nothing has ever been too much trouble.
My sincerest thanks to
everyone there. I have nothing but praise and admiration for them all.
Wonderful home.

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Review from Mandy F (Daughter of Resident) published on 2 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second care home my mother has been in, and it is so different from the first. I and other family members have always found the staff very welcoming. It has a very homely feel to it. The new activities coordinator is doing an amazing job. The manager is happy to discuss any concerns, and
I feel I am kept well in the loop with regards to my mother's care. The staff have been amazing during the pandemic, utilising a Facebook group and video calls to keep relatives in touch with their loved ones. My mother has been there just over two years, and I am very comfortable in the knowledge that she is in a safe and caring environment. I would not want her to be anywhere else.

Reply from Amanda Doyle, Manager at The Oaks

Thank you so much for your kind response. Your mother is an absolute pleasure to have as a part of our family. We look forward to welcoming you back into our home.


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Review from Wendy M (Sister of Resident) published on 2 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been a resident in The Oaks care home for over two years.
He is very happy and very well cared for. The home is well run by the manager, and all the staff are friendly and work very hard to provide a high standard of care.
We are kept fully informed of any concerns they have and any
changes in his health.
The activity programme is amazing, so many different programmes are organised to keep the residents stimulated and entertained.
We feel reassured that The Oaks is a safe, happy and caring home.

Reply from Amanda Doyle, Manager at The Oaks

Thank you so much for your kind response. We are pleased that you feel this way and look forward to welcoming you back into the home.


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Review from P T (Husband of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a rocky period at the end of 2017, the new manager and assistant manager supporting an excellent team of care staff, have turned the home around. The care staff are very caring and considerate, cherry and respectful. There is a dedicated member of staff responsible for activities on weekday mornings
and other activities happen around Easter, Christmas, the summer etc. The food is nutritious and varied. I am very pleased with the care given.

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Review from P T (Husband of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are the strong point and this is important as how they treat my wife is crucial to my opinion. They work together, undertaking various jobs e.g personal care, cooking, cleaning without apparent disharmony. It probably helps that I believe most are residents locally - one has been there since
the home started 14 years ago. The manager must be good at people management.

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Review from Stanley B (Son-in-law of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a home with mainly elderly residents with a variety of problems. It is well managed and staff are competent and caring.
My wife and I, together with other family members who visited, were always made welcome on an informal basis.
We felt comfortable that my mother in law was well looked
after, in often difficult circumstances because of her Dementia.

Reply from Jackie Poynter, Manager at The Oaks

Thank you for your comments. It was our privilege to care for your mother in law.


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Review from Paul K (Son of Resident) published on 24 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We came over for 2 days from Germany to visit our mum and we were surprised how good she was looked after. The staff got her in the lift to put her in the wheelchair so we got some privacy with her. Very friendly. Thanks for the tea!


The service you get - is very good for the budget they get.


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Review from Rhoda D (Wife of Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very lovely stay well looked after, all staff are very helpful would recommend to all. Good food and company.

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Current Review Score: 8.2 (8.197)

Overview of Review Score

The Review Score of 8.2 (8.197) out of 10 for The Oaks is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.739 for The Oaks is calculated as follows: ( (19 Excellents x 5) + (2 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 23 Ratings = 4.739

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.458 Points relating to the number of positive Reviews for The Oaks is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 2 Positive Reviews ÷ 6 = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Amanda Doyle

Job Title: Home Manager

Joined: 2016

With years of experience in the care sector, Amanda is a dedicated and compassionate leader committed to ensuring the highest standards of care for our residents. She started as a chef in February 2016 and then became the Home Manager in August 2019. She brings a wealth of knowledge, a warm approach, and a strong focus on creating a safe, supportive, and welcoming environment. Amanda’s passion for person-centred care ensures that every resident feels valued, respected, and at home.


Frequently Asked Questions about The Oaks

What types of Care is The Oaks registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Oaks provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Oaks have?

There are 28 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Oaks?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Oaks to the centre of Colchester?

8.2 mile(s) as the crow flies, distance by road may be significantly further.