Oaklands Care Home

Forest Glade, Dunton Hills, Laindon, Basildon SS16 6SX
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9.7 102 Reviews
  • Oaklands Care Home, Basildon
Set in a leafy, residential area in Laindon, just outside of Basildon, Oaklands Care Home is a well presented and modern setting which prides itself on delivering high quality and person-centred residential and residential dementia care.

Inside, the home boasts cosy living areas, en suite bedrooms and welcoming dining rooms which have all been carefully designed to offer a relaxing and comfortable space for residents to enjoy. The hairdressing salon and treatment room provide further opportunities for relaxation and the lovely garden space is the ideal spot for spending time with friends and family.

By getting to know each individual resident at Oaklands, the team work hard to ensure life at the home is engaging and enjoyable. From the varied activities programme to taking trips out and about, every day is filled with fun and laughter. And for residents who prefer the peace and quiet, alone time is fully respected too, with involvement in activities never forced.

Mealtimes are a key part of each day at Oaklands. The catering team prides itself on ensuring dining is an enjoyable experience for every resident, always taking into account personal preferences and requirements.

The team understand how important connection is. Visitors are always welcome to the home and they also create opportunities for residents to engage with the local community, ensuring they feel valued and included.

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Care Provided by Oaklands Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Nicky Josselyn (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Oaklands Care Home Reviews (102)

Total of 102, showing 1-20
9.7

Oaklands Care Home has a Review Score of 9.7 (9.660) out of 10, based on 33 reviews in the last 2 years. Over all time Oaklands Care Home has 102 reviews.

Overall Experience

  • 59
  • 34
  • 4
  • 0
  • 5

Date Published

102
4
6
33
69

Review from Lisa B (Daughter of Resident) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Oaklands Care Home for just over a year and I am delighted with all aspects of the care she is receiving. She is well cared for, clean and tidy (which has always been important to my Mum) and safe - all of which are important to me as her daughter. The staff are amazing,
very kind, caring, open, honest and, in my eyes, absolute angels. As a family, the staff are very friendly, and accommodating and always welcome us to stay for lunch with my Mum, which my Dad often does. As my Mum's dementia has progressed, her needs have got greater but they continue to treat her with the dignity and respect she deserves. Management are approachable and always willing to discuss my Mum's care needs or any concerns that either of us may have. I am always kept up to date on my Mum's care, which I truly appreciate. Thank you to everyone at Oaklands for looking after my Mum.

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Review from D A (Wife of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During this month of November, we have had two events at the home to celebrate. A raffle to welcome our new manager. To honour Armistice Day. Both events were outstanding in the amount of effort put in by the activities team and kitchen staff. All of the staff and carers work extremely hard and as a
team and it shows. Congratulations new management. I am sure we'll hope it continues.

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Review from M B (Brother of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our sister has been in Oaklands, her care has been first-class. She's well looked after and is always happy to see us. Although she has lost weight and her memory isn't as good but we have expected this. Overall very happy with the care my sister is receiving.

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Review from M C (Daughter of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are genuinely kind, caring and helpful.
Enough events to keep the residents engaged and something to look forward to
I have asked for a couple of jobs for Mum to be done and have always received feedback.
Managers are friendly and approachable.
Made to feel welcome and at home even as
a visitor. Offered tea, coffee and food when visiting.

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Review from W A (Son of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Special appreciation to two members of staff in particular. 5* to them both for their care and treatment of my father and us. Frustrating getting only a day's notice regarding taking Dad to appointments, unable to arrange time off work at such short notice.

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Review from Hilary M (Daughter of Resident) published on 3 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum became a resident at Oaklands on the 31st of January 2024 after much heart searching that at 102 and struggling to keep her safe and cared for in her own home we visited Oaklands and from that first visit knew this was the home for Mum. She was reluctant as we were at first but from the day she
arrived Mum's life changed for the better. She was greeted by the most amazing group of caring staff from the Manager to everyone who works there nothing was too much trouble and Mum was cared for in every aspect of her needs as we her family were they recognised that families need help adjusting to a new family routine. Mum had a beautiful room which we were encouraged to make her own with her own possessions. Mum fell into the routine very quickly and was enjoying every aspect of the home she especially was enjoying her meals which always looked delicious. Mum sadly died in hospital in May but her 3 months in Oaklands were the best in a long time and for that, we will be forever grateful.

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Review from L G (Son of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been here for 12 days but all that we have experienced during that time has been very positive. We have no concerns at all. Very pleased!

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Review from Tracey C (Daughter of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Oaklands in Laindon for a number of years. Their care of her was amazing. She passed away on 25/12/23 in Basildon Hospital from pneumonia, but their support and care right up until her being in hospital was beyond and above their call of duty. Big thank you to all the staff
that knew my mum.

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Review from Lee S (Son of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Oaklands care home in December and has really enjoyed her experiences so far. The staff and management are amazing, so kind and compassionate and always seem to go above and beyond.
The home and my mother’s room is immaculate. I was very hesitant about leaving my mum but she’s
gone from a person that would rarely eat to someone who is looking forward to meal times. She also enjoys the company of the kind staff and the other residents. I regularly take her out and she spends time at my house but looks forward to going ‘home’ back to Oaklands which is lovely to see. She has gained weight and is the happiest she’s been in a long time. The meal times are a particular highlight for her but even in between meals, she is regularly given tea/coffee and homemade cakes.
If I had to mention any negative, it’s that we haven’t been able to have a telephone in her room, but overall couldn’t be happier.

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Review from Carole M (Daughter of Resident) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's been at Oaklands Care Home for three weeks, and she has received wonderful care. She is cared for to a very high standard, from receiving her medicine, washing, and her environment. After the horror stories you sometimes hear about nursing homes, our experience is very positive, and we would happily
recommend the facility to others.

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Review from Janice A (Daughter of Resident) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy at Oaklands. She has been out on a couple of trips in the home's minibus, which she thoroughly enjoyed. The staff are very friendly and caring, and there is always a friendly, welcoming atmosphere when we visit.

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Review from Peter T (Son of Resident) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Oaklands for 6 weeks of respite care.
The level of care from staff and management was excellent.
Would highly recommend this care home.
My mother was treated with care respect and kindness throughout her stay.
Thanks to everyone at Oaklands.

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Review from Nell E (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed here after a fall. They sorted out her dietary requirements. She has a mat so they can hear if she gets up (she keeps forgetting that she has broken her hip). The staff are always lovely and kind.

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Review from Claire A (Daughter-in-law of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff, always friendly and helpful to us as a family and always offered tea.
Special mention to four members of staff in particular. Amazing staff, always time to chat. Plentiful food and very impressed with the care Dad has.

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Review from B H (Regular Volunteer) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always welcoming to me as a volunteer. Extremely helpful and kind to residents, never getting flustered or upset. Very caring people.

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Review from Julia M (Daughter of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at this care home for six months now, and the care she has received has been first-rate. The home is very well run and efficient, and the staff are always very pleasant and welcoming on my visits. Mum says the food is excellent!

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Review from Addie B (Relative of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team have been absolutely amazing to my partner Mum. The attention to detail, the personal and meaningful connections they form with the patients and their dedication to round-the-clock care are commendable. We are so appreciative of their amazing staff taking such great care of her.
A big
thank you!

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Review from Sean A (Son of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy here, you have made her feel everyone is a family member. She cannot speak any higher of all the staff that take care of her needs.

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Review from Stephen M (Regular Volunteer) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A really welcoming staff group that clearly has a heart for the residents and a loyalty to each other and the home.

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Review from David W (Regular Volunteer) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home really is a community. Staff, relatives and residents all feel like they are a family.

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Current Review Score: 9.7 (9.660)

Overview of Review Score

The Review Score of 9.7 (9.660) out of 10 for Oaklands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.660 for Oaklands Care Home is calculated as follows: ( (303 Excellents x 5) + (53 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) + (11 Very Poors x 1) ) ÷ 382 Ratings = 4.66

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oaklands Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Frequently Asked Questions about Oaklands Care Home

What types of Care is Oaklands Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Oaklands Care Home provide?

Own GP if required is an additional type of care provided.

How many Rooms does Oaklands Care Home have?

There are 55 Single Rooms.

What are the Facilities & Services at Oaklands Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Oaklands Care Home to the centre of Basildon?

3.2 mile(s) as the crow flies, distance by road may be significantly further.