Oaklands Care Home

Forest Glade, Dunton Hills, Laindon, Basildon SS16 6SX
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9.7 102 Reviews
  • Oaklands Care Home, Basildon
Set in a leafy, residential area in Laindon, just outside of Basildon, Oaklands Care Home is a well presented and modern setting which prides itself on delivering high quality and person-centred residential and residential dementia care.

Inside, the home boasts cosy living areas, en suite bedrooms and welcoming dining rooms which have all been carefully designed to offer a relaxing and comfortable space for residents to enjoy. The hairdressing salon and treatment room provide further opportunities for relaxation and the lovely garden space is the ideal spot for spending time with friends and family.

By getting to know each individual resident at Oaklands, the team work hard to ensure life at the home is engaging and enjoyable. From the varied activities programme to taking trips out and about, every day is filled with fun and laughter. And for residents who prefer the peace and quiet, alone time is fully respected too, with involvement in activities never forced.

Mealtimes are a key part of each day at Oaklands. The catering team prides itself on ensuring dining is an enjoyable experience for every resident, always taking into account personal preferences and requirements.

The team understand how important connection is. Visitors are always welcome to the home and they also create opportunities for residents to engage with the local community, ensuring they feel valued and included.

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Care Provided by Oaklands Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Nicky Josselyn (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Oaklands Care Home Reviews (102)

Total of 102, showing 21-40
9.7

Oaklands Care Home has a Review Score of 9.7 (9.660) out of 10, based on 33 reviews in the last 2 years. Over all time Oaklands Care Home has 102 reviews.

Overall Experience

  • 59
  • 34
  • 4
  • 0
  • 5

Date Published

102
4
6
33
69

Review from Debbie H (Daughter of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are extremely happy with the care my mum is receiving at Oaklands Care Home. The staff are so loving and caring towards my mum, always stopping to talk to her and give her a cuddle. There is almost daily entertainment and always something going on. Mum is well cared for and looked after.

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Review from Stephen H (Son of Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oaklands Care Home has been a good choice for the family in respect of taking care of my father. The staff are friendly and caring. There are certain members of staff that go above and beyond, which is excellent.

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Review from Derrick R (Son of Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Oaklands are always friendly and welcoming. They have the patience of an angel. I know my mum is taken care of and in the best place possible.

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Review from Ellie C (Granddaughter of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are lovely and welcoming. They provide a safe and comfortable environment and is an enjoyable experience for everyone.

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Review from Yvonne C (Daughter of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Oaklands Care Home for a month now. I am so full of admiration for the deputy manager and her staff. They have all treated us with the greatest respect, kindness and professionalism.
Nothing is too much trouble, everyone is treated as an individual and care given is adapted appropriately.

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Review from Julia L (Daughter of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every time I have visited here unexpectedly, nothing has been too much trouble. The staff do their utmost even when under pressure.
Today I feel this is important to remember, how you are with the staff is very important bearing in mind they too are under pressure in the roles they play.

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Review from C I (Friend of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care home to be very clean and the staff caring and friendly when I visit. My friend is very happy here. Her room is lovely and the food is very good.

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Review from Jurgis M (Son of Resident) published on 16 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

When we picked up my dad from care home he was so weak that he looked like he was from a concentration camp. He couldn't sit down anymore and couldn't even eat. We called an ambulance and they immediately took him to the hospital. The next day I received a call from the hospital that he was almost completely
dehydrated and both kidneys were damaged, also throat, and stomach.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Oaklands Care Home

Thank you for taking the time to provide us with your feedback. This has helped us to identify how we can learn from the issues you’ve raised. I am sorry to learn that you experienced issues with the service we provide at Oaklands Care Home. At HC – One we strive to deliver kind care every day and I would like to assure you that we will do everything we can to address the concerns you’ve raised. I am happy for us to meet and discuss this further. Could you contact me at the Home to arrange a suitable date and time.


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Review from S H (Partner of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of the home is excellent.
The staff are very caring, and the management is also excellent.
I am so pleased my partner is in such a lovely home.
Kind and caring.

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Review from J P (Wife of Resident) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My husband went into this home for respite on the 14th June 2023. He walked in himself, was able to shower himself, feed himself, and go to the toilet with guidance himself. He has Alzheimer's disease. On day five he took a fall, an ambulance was called and he was taken to the hospital as he had banged
his head. He has now been there for five weeks awaiting the appropriate nursing home for his care. He is now bedbound, incontinent and his illness has progressed 20 fold. He has also become an aggressive man toward anyone other than the family who tries to help him.
Upon Hospital admission, it was found he has a urine infection and a very full bowel which was causing the aggressive behaviour. The home was told about his bowel problem and how to handle it and medication was given to them on admission.
I truly believe something happened there with staff not taking enough care of his needs when they were fully aware of his needs on admission for this respite.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Oaklands Care Home

Thank you for taking the time to provide us with your feedback. I am sorry to learn that you experienced issues with the service we provide at Oaklands Care Home. At HC–One we strive to deliver kind care every day and I would like to assure you that we will do everything we can to address the concerns you’ve raised. I am happy for us to meet and discuss this further. Could you contact me at the Home at your convenience to arrange a suitable date and time, we could also be contacted at HC-One, Southgate House, Archer Street, Darlington, DL3 6AH. Thank you again for your feedback.


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Review from Nicola K (Daughter of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mum and was made very welcome by the staff. I find the staff and managers very friendly. They have so much time for the residents. I can leave my mum with peace of mind. I don't have to worry.

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Review from Pamela M (Wife of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident of the Oaklands Care Home for five months, and he has settled in really well. I couldn't wish for a nicer place for him to be, as the management and the care staff are all fantastic. My husband has recently spent six weeks in the hospital with a urine infection, and during
those six weeks, the staff didn't get him out of bed once. When he was sent back to the home, I was told along with the home that my husband was bedbound, but with dedication from the staff, he was walking again the next day, for which I was truly grateful for, and he is improving all the time. Many thanks.

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Review from D M (Daughter of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was recently in the hospital for a few weeks; he wasn’t allowed out of bed, so we were told he had become bedbound. On arrival, back at the care home, they had him up and about, walking. The time and care taken by the staff were second to none. Now he is up and walking; they still take the time
and care to keep him active. Brilliant staff and the home is very clean. Cannot find any faults whatsoever; thank you to all the team.

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Review from I D (Sister-in-law of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The current manager has been extremely good and since her arrival standards have improved considerably. Our relatives cleanliness could improve and encouragement to participate in more things would probably be beneficial. Being outside when possible would assist his well being. We're looking forward
to his room being redecorated.

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Review from Angela C (Daughter of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We couldn't be happier for our mum to be at Oaklands Care Home Langston Hills. From the start all the staff have been amazing and helpful and supportive with helping my mum to adjust and settle in at the home. They are always willing to listen and offer advice and support if needed. My mum is very well
cared for at Oaklands and I couldn't be more grateful to all the staff.

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Review from Michelle D (Daughter of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So far the care for my mother has been excellent. The staff are very kind and friendly and are taking good care of her and her needs.

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Review from C A (Daughter of Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the standard of care provided to my dad.
He seems very happy when I visit all well cared for.
The care staff are friendly and helpful and the activities coordinator is excellent and my dad takes part in many activities in home.
My dad appears well fed and his personal hygiene needs
kept. Can't fault his care at all.

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Review from Lyanne A (Daughter-in-law of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff do their utmost to accommodate the residents. They are amazing, the rooms are lovely, they make every effort to make the residents feel at home. The food and activities are brilliant. Excellent!

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Review from Angela G (Niece of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found everyone at Oaklands Care Home helpful and caring. My aunt has been here since April and they have looked after her extremely well and keep me informed at each stage of her care.

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Review from W Q (Son of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

During the time my father has been temporarily resting in Oaklands Care Home I've seen that residents I was told had dementia was wandering into different rooms. I needed to ask staff to keep closer attention to their residents for their safety as one time the door was left unlocked and two residents
nearly exited late evening but I called the office phone. Apart from this it is not always easy to phone them if their phones being used. Voicemail says you can not leave a message for staff. With Oaklands care home having a lot of residents the staff work very hard to care for all their residents and are quite protective of their health with regards to Covid.

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Current Review Score: 9.7 (9.660)

Overview of Review Score

The Review Score of 9.7 (9.660) out of 10 for Oaklands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.660 for Oaklands Care Home is calculated as follows: ( (303 Excellents x 5) + (53 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) + (11 Very Poors x 1) ) ÷ 382 Ratings = 4.66

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oaklands Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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