Okeley Care Home

Corporation Road, Chelmsford CM1 2AR
Submit a Review
9.6 134 Reviews
  • Okeley Care Home, Chelmsford
Okeley Care Centre is an 84 bed purpose-built care home in Chelmsford, Essex. Situated over three floors, permanent accommodation and respite rooms are provided for service users over the age of 65. Dementia care is provided on the first and second floor. All areas of the home are accessible for wheelchair users. The home has a security entry system.

Okeley Care Centre is registered with the Care Quality Commission for the following purpose: Accommodation for persons who require personal care.

The home is situated within walking distance of Chelmsford town centre, which contains a wide range of shops, cinema, banks and entertainment venues. There are also local shops, churches, pubs and restaurants in the close locality.

Several local buses stop outside the home which go to the town and other areas of Chelmsford and surrounding villages.

Facilities at Okeley Care Centre include:

5 Lounges/Diners/Kitchenettes
5 Therapy/Activity/Quiet rooms
6 Assisted Bathrooms
All rooms have en-suite facilities
Ample parking
3 secured landscaped garden areas along with a central courtyard
All outside areas are wheelchair accessible with water features and aromatic planting
GP Services provided by local practices

Show Okeley Care Home on the Map

Care Provided by Okeley Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Hayley Gibbs (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (84)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Okeley Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,600
    • Self-Funded Residential Dementia Care £1,550 – £1,600
    • RESPITE Self-Funded Residential Care £1,500 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,550 – £1,600
  • (these prices are only a guideline, please contact Okeley Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Ample free parking is available at the front of the home.


Okeley Care Home Reviews (134)

Total of 134, showing 1-20
9.6

Okeley Care Home has a Review Score of 9.6 (9.611) out of 10, based on 36 reviews in the last 2 years. Over all time Okeley Care Home has 134 reviews.

Overall Experience

  • 104
  • 27
  • 2
  • 1
  • 0

Date Published

134
10
15
35
99

Review from Shamim A (Relative of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely welcoming to the visitors, residents are all well looked after and there are lots of activities, all the year around. Staff are really friendly, and very helpfull

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M W (Husband of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From reception right to care and recreation excellent detail given for patients and visitors. Nothing is to much trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie C (Daughter of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since Mum arrived in December 2024, she has been well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S D (Son of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Really good home. Great activities and food seems good.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to review us, your feed back will be shared with team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S C (Daughter of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely care home the staff are very kind and my mum seems on the whole very happy here.
Her room is very comfortable and always kept very clean.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to review us, your feed back will be shared with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Daughter of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has been a happy resident for the past 6 months; her room is pleasant, with enough storage and privacy. There are plenty of activities and events taking place in the care home, but I wish the carers would utilise more encouragement to persuade my mother to join in activities and shows. I recognise
deprivation of liberties, but a little encouragement may help.
There is plenty of food given, but the quality is poor, a lot of packet food, eg. breaded chicken, fish, oven chips. It would be healthier to have more freshly prepared food. The fee to reside here should enable higher quality of food.
I've witnessed my mother being pulled up the bed several times without the use of a slide sheet, which goes against moving and handling guidelines.
Things have also gone missing from my mother's room, never to reappear.
Frequently, the call bell is left out of her reach. The carers are polite, kind and caring, but the ratio to residents is low.
The internet is insufficient to support a smart TV.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for your feedback, activities will be discussed with the lifestyle coordinators regarding further encouragement, I have discussed with the admin regarding the TV as this can be directly connected for you. All food is freshly prepared in the main kitchen Mon - Sun. The home manager's office door is always open to discuss these matters.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emma D (Granddaughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from the start. Home is fulled with a lot of love. Staff always listen and do all they can for my Nan. They have also welcomed my grandad with open arms who visits everyday, who has found this transition hard.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to review us. We are pleased you have had a positive experience.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark G (Friend of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit a family friend. From a great reception through to the carers on the floor is fabulous. The food I have seen looks great and the activities that are organised are really fantastic and varied. Truly a wonderful atmosphere and the residents are really cared for. A pleasure to visit!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from William P (Respite Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed here for eleven nights after leaving hospital. I was very comfortable and the staff service was excellent in particular the medication man.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to review us, all feed back is extremely important to us to help us to know what we do well and what we can improve. I am please you enjoyed your stay with us. you are always welcome.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R B (Friend of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On my first visit to see my friend all the staff I met had a smile and were friendly and helpful.
The lady on reception gave exemplary assistance and exceeded my expectations.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S B (Sister-in-law of Resident) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my sister-in-law from Bristol whenever visiting my brother. She was always well cared for. The home was very welcoming and the staff very kind. The home was always very clean which was a bonus as I am aware it's not always about how the home 'looks' but how the residents are cared for. My
sister-in-law was well cared for, kept safe and happy. I have now retired from Nursing and would have no hesitation in being a resident myself or recommending loved ones. Thank you to all staff at Okeley for treating my sister-in-law with dignity and respect. Also for supporting my brother on his visits.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for your 5-star feedback and taking the time to review us, all feedback is gratefully received. I will share your kind words with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S C (Niece of Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely building, and welcoming staff who will always try their best to assist in any given circumstance. Good activities where residents can enjoy themselves and relatives can see photos on the home's social media account. This means a lot when the resident's life prior to the home was a fairly inactive
one. Nice rooms, although a little small, but redecoration has been promised which would be lovely. Great staff and carers.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to review us and share your feedback. Continued feedback is important to us to enable us to provide the best possible service.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emma B (Daughter-in-law of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law came to Okeley for respite one week a month for 6 months. He was a very difficult resident due to losing his sight and becoming very confused but all the care staff were lovely with him and tried to make him feel at home and at ease. He was assisted with feeding at mealtimes and never
felt it was too much bother. Unfortunately he passed away in November due to decline in health and the care home was lovely and so supportive. If he hadn’t passed away we would have had no worries about him continuing his respite there. Thank you to everyone who cared for him.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to review us, your feedback is greatly appreciated and important to us to enable us to provide a better service, I am pleased you had a 5-star experience.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Penny L (Sister-in-law of Resident) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law had been living in Okeley care home for the last three years. When I found out she was moving into this care home I was so happy because of who the manager is there and the standard of care that would mean for the care given to her. I knew she would be very well looked after. I would
also like to say that the care also extended to my brother being welcomed on his visits too. The manager always creates a family feel to her care home which filters through to the staff. My sister-in-law had three happy years at Okeley and the staff were very kind and all her personal needs attended to. I am happy to recommend Okeley Care Home. Thank you so much to everyone there.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you, for taking the time to review us and share your positive experience at Okeley.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jan A (Daughter of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent two weeks respite in Oakley. From the outset, she was treated very well and with kindness and respect. I just hope that for her next respite, she can go back there. I would have no hesitation in putting her into full-time care when the time comes.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to review us with your kind words; I will be sure to share this with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Neal B (Son of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has sadly been diagnosed with dementia and has gone downhill very quickly, Oakley Care Home have been fantastic in dealing with his needs at a difficult time for all the family.
The home is spotlessly clean and all staff are lovely.
I couldn’t rate them highly enough!

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to leave us your 5 star review, all feed back is important to us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J J (Great-grandson of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home is very clean. Staff are caring and compassionate. My nan has been in Okeley since December and she is always so happy. She enjoys participating in the activities and loves the food. Very welcoming atmosphere.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to share your five-star review, your feedback is important to us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen D (Daughter of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We learnt about Okeley from a friend whose husband is a resident here and is very happy. We've always heard very positive things about Okeley. All our enquiries have been dealt with brilliantly and we ended up moving Mum in after an emergency hospital admission following a fall. Everyone is wonderful
with Mum, she is very well cared for. Everyone is very supportive of us as a family too, answering our questions and helping us learn new routines. Okeley is a lovely environment which we would highly recommend.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to review our services.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C S (Granddaughter of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been at Okeley for a few months now, I have to say I was so scared about her going into a care home but the staff have all been amazing, the show round was enlightening, and the housekeeper really made me feel at ease. The room looked amazing and had penguins made out of towels. The manager
and deputy manager have been so supportive and patient in my decision-making.
The care staff took the time to get to know my nan from the start and my worries were eased quickly, she always looks clean and smart (as she has always been). I feel that the staff support her dementia with such individuality, it is so calming to know my nan is happy and safe.
I often stay for lunch with my nan and the food has been great, the Sunday roast is her favourite, all the trimmings.
Thank you Okeley, you all do an amazing job.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to review us, your feedback is valuable to us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marsha L (Daughter of Resident) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Okeley and the staff have been fantastic at helping her settle. The staff keep us up to date with any changes and are always on hand to answer our questions. The food is nutritious and the activities are a nice range for all to join in.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to leave us a 5* review. We're pleased that you are satisfied with our service. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.611)

Overview of Review Score

The Review Score of 9.6 (9.611) out of 10 for Okeley Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.611 for Okeley Care Home is calculated as follows: ( (303 Excellents x 5) + (96 Goods x 4) + (22 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 429 Ratings = 4.611

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Okeley Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Hayley

Hayley Gibbs

Job Title: Home Manager

Joined: 2020

I joined Excelcare in 2016 after having been with my previous care provider for 16 years and wanting to develop my career further. I started at Sweyne Court in Rayleigh where I stayed for four years. Then in 2020, the Home Manager role became available at Okeley, and I was ready for the new challenge whilst staying with Excelcare, where I love working. It was the perfect opportunity.


I enjoy making people happy and comfortable and creating
memorable moments that the people living with us can enjoy and reminisce about. It is so wonderful seeing people previously isolated become social butterflies and make new friends.


The team are kind, caring and compassionate and puts the people living at Okeley first. They are keen and willing to learn, and I hear many positive comments about them from the residents and their loved ones. I am so proud to be part of the Okeley family


Frequently Asked Questions about Okeley Care Home

What types of Care is Okeley Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Okeley Care Home provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Okeley Care Home have?

There are 84 Single Rooms.

What are the Facilities & Services at Okeley Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Okeley Care Home to the centre of Chelmsford?

0.6 mile(s) as the crow flies, distance by road may be significantly further.