Okeley Care Home

Corporation Road, Chelmsford CM1 2AR
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9.6 138 Reviews
  • Okeley Care Home, Chelmsford
Okeley Care Centre is an 84 bed purpose-built care home in Chelmsford, Essex. Situated over three floors, permanent accommodation and respite rooms are provided for service users over the age of 65. Dementia care is provided on the first and second floor. All areas of the home are accessible for wheelchair users. The home has a security entry system.

Okeley Care Centre is registered with the Care Quality Commission for the following purpose: Accommodation for persons who require personal care.

The home is situated within walking distance of Chelmsford town centre, which contains a wide range of shops, cinema, banks and entertainment venues. There are also local shops, churches, pubs and restaurants in the close locality.

Several local buses stop outside the home which go to the town and other areas of Chelmsford and surrounding villages.

Facilities at Okeley Care Centre include:

5 Lounges/Diners/Kitchenettes
5 Therapy/Activity/Quiet rooms
6 Assisted Bathrooms
All rooms have en-suite facilities
Ample parking
3 secured landscaped garden areas along with a central courtyard
All outside areas are wheelchair accessible with water features and aromatic planting
GP Services provided by local practices

Show Okeley Care Home on the Map

Care Provided by Okeley Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Hayley Gibbs (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (84)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Okeley Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,600
    • Self-Funded Residential Dementia Care £1,550 – £1,600
    • RESPITE Self-Funded Residential Care £1,500 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,550 – £1,600
  • (these prices are only a guideline, please contact Okeley Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Ample free parking is available at the front of the home.


Okeley Care Home Reviews (138)

Total of 138, showing 1-20
9.6

Okeley Care Home has a Review Score of 9.6 (9.588) out of 10, based on 38 reviews in the last 2 years. Over all time Okeley Care Home has 138 reviews.

Overall Experience

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Date Published

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Review from S O (Daughter of Resident) published on 28 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has gone to Okeley Care home my mum has come alive again. My mum is very happy all the staff are very hourly with mum and are very kind. I'm so happy Mum is happy. Thank you all so very much.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to share your positive experience with us we're so glad to hear that the team have made such a positive impact and that you are happy. we are dedicated to providing high quality care and creating a welcoming home for all.


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Review from S G (Daughter of Resident) published on 28 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum seems happy in the care home. She remains chatty and likes to see what is going on in the lounge and dining room at mealtimes.
12 months on from a hospital admission she is almost back to how she was, except for ageing physically and becoming less clear in what she is talking about (she does have
Alzheimer's and is 92).
The staff, all staff, treat her with dignity and humour. They keep smiling and acknowledge her requests. We know this is the right care home for Mum, now more than ever after 3 years.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to share your positive experience with us we're so glad to hear that the team have made such a positive impact and that you are happy. we are dedicated to providing high quality care and creating a welcoming home for all. Its always rewarding to know that we are making a positive difference in the lives of our residents and relatives.


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Review from S M (Daughter of Resident) published on 26 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum says the staff work hard to care for her. The food is good but not exceptional. The staff are kind and helpful when needed, although she likes to be independent as much as possible. The rooms are modern and pleasant.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to review us, your feed back is part of the valuable process in supporting us to provide a better service.


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Review from B P (Daughter of Resident) published on 26 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for 10 months and the home and carers have made her very comfortable. She loves the carers, food and mentions how clean it is. We have regular updates all the time. We would highly recommend the care home.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to review us, your feed back is important to us so we can always better our service.


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Review from Y W (Wife of Resident) published on 26 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am extremly happy with the high level of care and concern my husband receives at Okeley.
He is treated with dignity and respect by efficient, kind and caring staff. Attention to his individual needs is always carried out compassionately and thoughtfully. I'm grateful that outstanding care is shown
with patience and understanding.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to review us, your feedback is very important to us so we can continue to keep improving our service.


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Review from Shamim A (Relative of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely welcoming to the visitors, residents are all well looked after and there are lots of activities, all the year around. Staff are really friendly, and very helpfull

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Review from M W (Husband of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From reception right to care and recreation excellent detail given for patients and visitors. Nothing is to much trouble.

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Review from Julie C (Daughter of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since Mum arrived in December 2024, she has been well looked after.

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Review from S D (Son of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Really good home. Great activities and food seems good.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to review us, your feed back will be shared with team.


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Review from S C (Daughter of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely care home the staff are very kind and my mum seems on the whole very happy here.
Her room is very comfortable and always kept very clean.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to review us, your feed back will be shared with the team.


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Review from J C (Daughter of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has been a happy resident for the past 6 months; her room is pleasant, with enough storage and privacy. There are plenty of activities and events taking place in the care home, but I wish the carers would utilise more encouragement to persuade my mother to join in activities and shows. I recognise
deprivation of liberties, but a little encouragement may help.
There is plenty of food given, but the quality is poor, a lot of packet food, eg. breaded chicken, fish, oven chips. It would be healthier to have more freshly prepared food. The fee to reside here should enable higher quality of food.
I've witnessed my mother being pulled up the bed several times without the use of a slide sheet, which goes against moving and handling guidelines.
Things have also gone missing from my mother's room, never to reappear.
Frequently, the call bell is left out of her reach. The carers are polite, kind and caring, but the ratio to residents is low.
The internet is insufficient to support a smart TV.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for your feedback, activities will be discussed with the lifestyle coordinators regarding further encouragement, I have discussed with the admin regarding the TV as this can be directly connected for you. All food is freshly prepared in the main kitchen Mon - Sun. The home manager's office door is always open to discuss these matters.


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Review from Emma D (Granddaughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from the start. Home is fulled with a lot of love. Staff always listen and do all they can for my Nan. They have also welcomed my grandad with open arms who visits everyday, who has found this transition hard.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to review us. We are pleased you have had a positive experience.


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Review from Mark G (Friend of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit a family friend. From a great reception through to the carers on the floor is fabulous. The food I have seen looks great and the activities that are organised are really fantastic and varied. Truly a wonderful atmosphere and the residents are really cared for. A pleasure to visit!

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Review from William P (Respite Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed here for eleven nights after leaving hospital. I was very comfortable and the staff service was excellent in particular the medication man.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to review us, all feed back is extremely important to us to help us to know what we do well and what we can improve. I am please you enjoyed your stay with us. you are always welcome.


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Review from R B (Friend of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On my first visit to see my friend all the staff I met had a smile and were friendly and helpful.
The lady on reception gave exemplary assistance and exceeded my expectations.

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Review from S B (Sister-in-law of Resident) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my sister-in-law from Bristol whenever visiting my brother. She was always well cared for. The home was very welcoming and the staff very kind. The home was always very clean which was a bonus as I am aware it's not always about how the home 'looks' but how the residents are cared for. My
sister-in-law was well cared for, kept safe and happy. I have now retired from Nursing and would have no hesitation in being a resident myself or recommending loved ones. Thank you to all staff at Okeley for treating my sister-in-law with dignity and respect. Also for supporting my brother on his visits.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for your 5-star feedback and taking the time to review us, all feedback is gratefully received. I will share your kind words with the team.


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Review from S C (Niece of Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely building, and welcoming staff who will always try their best to assist in any given circumstance. Good activities where residents can enjoy themselves and relatives can see photos on the home's social media account. This means a lot when the resident's life prior to the home was a fairly inactive
one. Nice rooms, although a little small, but redecoration has been promised which would be lovely. Great staff and carers.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to review us and share your feedback. Continued feedback is important to us to enable us to provide the best possible service.


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Review from Emma B (Daughter-in-law of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law came to Okeley for respite one week a month for 6 months. He was a very difficult resident due to losing his sight and becoming very confused but all the care staff were lovely with him and tried to make him feel at home and at ease. He was assisted with feeding at mealtimes and never
felt it was too much bother. Unfortunately he passed away in November due to decline in health and the care home was lovely and so supportive. If he hadn’t passed away we would have had no worries about him continuing his respite there. Thank you to everyone who cared for him.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to review us, your feedback is greatly appreciated and important to us to enable us to provide a better service, I am pleased you had a 5-star experience.


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Review from Penny L (Sister-in-law of Resident) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law had been living in Okeley care home for the last three years. When I found out she was moving into this care home I was so happy because of who the manager is there and the standard of care that would mean for the care given to her. I knew she would be very well looked after. I would
also like to say that the care also extended to my brother being welcomed on his visits too. The manager always creates a family feel to her care home which filters through to the staff. My sister-in-law had three happy years at Okeley and the staff were very kind and all her personal needs attended to. I am happy to recommend Okeley Care Home. Thank you so much to everyone there.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you, for taking the time to review us and share your positive experience at Okeley.


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Review from Jan A (Daughter of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent two weeks respite in Oakley. From the outset, she was treated very well and with kindness and respect. I just hope that for her next respite, she can go back there. I would have no hesitation in putting her into full-time care when the time comes.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to review us with your kind words; I will be sure to share this with the team.


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Current Review Score: 9.6 (9.588)

Overview of Review Score

The Review Score of 9.6 (9.588) out of 10 for Okeley Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.588 for Okeley Care Home is calculated as follows: ( (309 Excellents x 5) + (111 Goods x 4) + (24 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 452 Ratings = 4.588

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Okeley Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Hayley

Hayley Gibbs

Job Title: Home Manager

Joined: 2020

I joined Excelcare in 2016 after having been with my previous care provider for 16 years and wanting to develop my career further. I started at Sweyne Court in Rayleigh where I stayed for four years. Then in 2020, the Home Manager role became available at Okeley, and I was ready for the new challenge whilst staying with Excelcare, where I love working. It was the perfect opportunity.


I enjoy making people happy and comfortable and creating
memorable moments that the people living with us can enjoy and reminisce about. It is so wonderful seeing people previously isolated become social butterflies and make new friends.


The team are kind, caring and compassionate and puts the people living at Okeley first. They are keen and willing to learn, and I hear many positive comments about them from the residents and their loved ones. I am so proud to be part of the Okeley family


Frequently Asked Questions about Okeley Care Home

What types of Care is Okeley Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Okeley Care Home provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Okeley Care Home have?

There are 84 Single Rooms.

What are the Facilities & Services at Okeley Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Okeley Care Home to the centre of Chelmsford?

0.6 mile(s) as the crow flies, distance by road may be significantly further.