Okeley Care Home

Corporation Road, Chelmsford CM1 2AR
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9.6 141 Reviews
  • Okeley Care Home, Chelmsford
Okeley Care Centre is an 84 bed purpose-built care home in Chelmsford, Essex. Situated over three floors, permanent accommodation and respite rooms are provided for service users over the age of 65. Dementia care is provided on the first and second floor. All areas of the home are accessible for wheelchair users. The home has a security entry system.

Okeley Care Centre is registered with the Care Quality Commission for the following purpose: Accommodation for persons who require personal care.

The home is situated within walking distance of Chelmsford town centre, which contains a wide range of shops, cinema, banks and entertainment venues. There are also local shops, churches, pubs and restaurants in the close locality.

Several local buses stop outside the home which go to the town and other areas of Chelmsford and surrounding villages.

Facilities at Okeley Care Centre include:

5 Lounges/Diners/Kitchenettes
5 Therapy/Activity/Quiet rooms
6 Assisted Bathrooms
All rooms have en-suite facilities
Ample parking
3 secured landscaped garden areas along with a central courtyard
All outside areas are wheelchair accessible with water features and aromatic planting
GP Services provided by local practices

Show Okeley Care Home on the Map

Care Provided by Okeley Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Hayley Gibbs (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (84)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Okeley Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,600
    • Self-Funded Residential Dementia Care £1,550 – £1,600
    • RESPITE Self-Funded Residential Care £1,500 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,550 – £1,600
  • (these prices are only a guideline, please contact Okeley Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Ample free parking is available at the front of the home.


Okeley Care Home Reviews (141)

Total of 141, showing 21-40
9.6

Okeley Care Home has a Review Score of 9.6 (9.617) out of 10, based on 41 reviews in the last 2 years. Over all time Okeley Care Home has 141 reviews.

Overall Experience

  • 108
  • 30
  • 2
  • 1
  • 0

Date Published

141
17
23
41
100

Review from Emma B (Daughter-in-law of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law came to Okeley for respite one week a month for 6 months. He was a very difficult resident due to losing his sight and becoming very confused but all the care staff were lovely with him and tried to make him feel at home and at ease. He was assisted with feeding at mealtimes and never
felt it was too much bother. Unfortunately he passed away in November due to decline in health and the care home was lovely and so supportive. If he hadn’t passed away we would have had no worries about him continuing his respite there. Thank you to everyone who cared for him.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to review us, your feedback is greatly appreciated and important to us to enable us to provide a better service, I am pleased you had a 5-star experience.


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Review from Penny L (Sister-in-law of Resident) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law had been living in Okeley care home for the last three years. When I found out she was moving into this care home I was so happy because of who the manager is there and the standard of care that would mean for the care given to her. I knew she would be very well looked after. I would
also like to say that the care also extended to my brother being welcomed on his visits too. The manager always creates a family feel to her care home which filters through to the staff. My sister-in-law had three happy years at Okeley and the staff were very kind and all her personal needs attended to. I am happy to recommend Okeley Care Home. Thank you so much to everyone there.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you, for taking the time to review us and share your positive experience at Okeley.


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Review from Jan A (Daughter of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent two weeks respite in Oakley. From the outset, she was treated very well and with kindness and respect. I just hope that for her next respite, she can go back there. I would have no hesitation in putting her into full-time care when the time comes.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to review us with your kind words; I will be sure to share this with the team.


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Review from Neal B (Son of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has sadly been diagnosed with dementia and has gone downhill very quickly, Oakley Care Home have been fantastic in dealing with his needs at a difficult time for all the family.
The home is spotlessly clean and all staff are lovely.
I couldn’t rate them highly enough!

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to leave us your 5 star review, all feed back is important to us.


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Review from J J (Great-grandson of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home is very clean. Staff are caring and compassionate. My nan has been in Okeley since December and she is always so happy. She enjoys participating in the activities and loves the food. Very welcoming atmosphere.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to share your five-star review, your feedback is important to us.


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Review from Helen D (Daughter of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We learnt about Okeley from a friend whose husband is a resident here and is very happy. We've always heard very positive things about Okeley. All our enquiries have been dealt with brilliantly and we ended up moving Mum in after an emergency hospital admission following a fall. Everyone is wonderful
with Mum, she is very well cared for. Everyone is very supportive of us as a family too, answering our questions and helping us learn new routines. Okeley is a lovely environment which we would highly recommend.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to review our services.


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Review from C S (Granddaughter of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been at Okeley for a few months now, I have to say I was so scared about her going into a care home but the staff have all been amazing, the show round was enlightening, and the housekeeper really made me feel at ease. The room looked amazing and had penguins made out of towels. The manager
and deputy manager have been so supportive and patient in my decision-making.
The care staff took the time to get to know my nan from the start and my worries were eased quickly, she always looks clean and smart (as she has always been). I feel that the staff support her dementia with such individuality, it is so calming to know my nan is happy and safe.
I often stay for lunch with my nan and the food has been great, the Sunday roast is her favourite, all the trimmings.
Thank you Okeley, you all do an amazing job.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to review us, your feedback is valuable to us.


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Review from Marsha L (Daughter of Resident) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Okeley and the staff have been fantastic at helping her settle. The staff keep us up to date with any changes and are always on hand to answer our questions. The food is nutritious and the activities are a nice range for all to join in.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to leave us a 5* review. We're pleased that you are satisfied with our service. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.


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Review from E J (Friend of Resident) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is lovely, they care for the residents so well. It’s clean and tidy, the staff are amazing with the residents too.
The facilities are kept clean, and the care and support are really good. It is definitely worth the money.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to review us, your feedback is valued and supports us to continue to improve.


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Review from Sheila S (Daughter of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mum was only at Okeley for a few weeks, we were very impressed with the level of care she received. The staff are incredibly welcoming and approachable, and the manager, deputy manager and administrator were always available to help.
The reception area is very bright, and we always received
a warm welcome from the staff. The care staff were also friendly and empathetic and helped Mum settle in quickly.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you so much for taking the time to review us and leave us feedback.


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Review from Beverly C (Daughter of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Okeley Care Home has provided Dad with a stable, caring and professional environment. After the initial upset of Dad beginning his stay, we were happy and confident that his needs were met and that he would be safe and in time, happy. The staff have been amazing throughout.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to send us your valuable feedback, I will ensure this is shared with the team.


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Review from A T (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my dad and his sister have been in Okeley Care Home for over 12 months now and I have absolutely no doubt they are in the right place. Many of the staff have gone above and beyond to provide exceptional care, to get to know them and their needs, and to meet those needs as best they can with the
resources and time they have.


The home - from the reception, to the residents' lounges, dining areas and bedrooms - is well decorated and maintained to create a welcoming space, and outdoor spaces provide further areas where residents can enjoy activities or visits.


Having had some negative experiences with other care homes, my family has always found management at Okeley to be approachable, available and helpful, and the dedication of the staff often astounds us.


As both my family members approach end of life, my family cannot thank the staff at Okeley enough. They represent the best of healthcare professionals and I hope Excelcare reward them highly for their work.


Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to send us your kind words and valuable feedback, I will pass this on to our team.


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Review from Michael B (Son-in-law of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Okeley Home has an impressively bright and airy environment with several outdoor spaces. The staff are invariably approachable and always ready to help. The quality of care provided is extremely good and always carried out with good humour and grace. My mother-in-law has settled in extremely well and
has gained weight and is looking really healthy, happy and content. I can not praise the staff enough for the loving care that they provide.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to send us your valuable feedback, we are delighted that you are happy with the service.


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Review from Iffat S (Daughter of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Okeley Care Home for anyone requiring genuine and excellent support for their loved one. My mother with Alzheimer's has been a resident since February 2023 and has been looked after really well in all aspects. She has settled in really well due to the care and affection she
has received from all staff. She is healthy, happy and content. I can not praise the staff and their care enough. Thank you to everyone at Okeley.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to send us your valuable feedback, we are delighted to know you are enjoying our service.


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Review from Helen C (Friend of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the lounge in the Okeley Care Home to be both comfortable and well-appointed. We enjoyed our visit with friends and had a good laugh over reminiscences. The reception staff were helpful and the resident we were visiting seemed very happy.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to review us, your valuable feedback will be shared with the team. We are pleased you had a positive experience.


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Review from R S (Regular Volunteer) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always get a warm welcome as I go in. As a volunteer, I visit various residents on a weekly basis. The staff are willing and helpful and show care. All the residents I visit are well cared for and seem happy in their environment.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to send us your valuable feedback. We're happy that you had a positive experience.


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Review from Paul G (Husband of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife suffered from dementia and the effects of Covid. The staff, over an 18-month period, gave 100% to keep her safe and secure. Having cared for her for five years, I was amazed by the humour and level of care. Day after day until, with comfort and dignity, she passed away. They are the unsung heroes.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you, Paul, for taking the time to send us your valuable feedback; we appreciate your response and are extremely happy that you had a positive experience - it has been an honour to have met you both.


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Review from M M (Son of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Standard of care is "top-notch". All staff are very friendly and professional, and since my mother has been a resident, she has been treated and cared for very well; it has been nice to see her happy and with a smile on her face again. They keep me informed at all times and regularly check in with me
on a monthly basis, asking if I have any concerns or issues.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to review us; I will ensure your kind words are passed on to the team, which will help us to continue to provide the best service to people who choose to live at Okeley.


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Review from R B (Resident) assisted by family/friend published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cleanliness is good.
Everyone is friendly and helpful.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to review us. Your feedback is much appreciated and will be shared with the team.


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Review from L H (Sister of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Three years experience in Okeley, no problem in the first two years.
With age, unfortunately, comes a decline in health, which, unfortunately, staff at Okeley could not cope with. There's no continuity of care from the regular staff, often agency covers with little understanding or compassion of a
quiet gentleman. Poor record keeping, little liaising with NOK. Hospital appointments missed (heart clinic/CT scans). Food very, very poor, no nutritional value/one day (photo taken) fried fish, chicken nuggets, saveloy, veg roll, chips and mash! Unacceptable.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to complete a review. I do apologise that your experience was not satisfactory. The care industry as a whole has experienced difficulties with regard to the recruitment of team members over the past few years, which has resulted in the use of agency team members. At Okeley, we do try to ensure continuity with the agency team we use, as we understand how important a familiar face is for our residents. We have also recruited new team members to minimise the use of agency staff.
We did apologise that on one occasion, a hospital appointment was missed - this was rebooked for the following day, and all went well.
There are a variety of choices provided for all meal times, with a choice of an alternative option which alternates with the seasons. We encourage people to make their own choice of meals/preferences or requests and do our best to cater for these person-centred choices.
Please be assured that the Okeley team work hard to address any concerns.


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Current Review Score: 9.6 (9.617)

Overview of Review Score

The Review Score of 9.6 (9.617) out of 10 for Okeley Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.617 for Okeley Care Home is calculated as follows: ( (344 Excellents x 5) + (112 Goods x 4) + (24 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 488 Ratings = 4.617

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Okeley Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Hayley

Hayley Gibbs

Job Title: Home Manager

Joined: 2020

I joined Excelcare in 2016 after having been with my previous care provider for 16 years and wanting to develop my career further. I started at Sweyne Court in Rayleigh where I stayed for four years. Then in 2020, the Home Manager role became available at Okeley, and I was ready for the new challenge whilst staying with Excelcare, where I love working. It was the perfect opportunity.


I enjoy making people happy and comfortable and creating
memorable moments that the people living with us can enjoy and reminisce about. It is so wonderful seeing people previously isolated become social butterflies and make new friends.


The team are kind, caring and compassionate and puts the people living at Okeley first. They are keen and willing to learn, and I hear many positive comments about them from the residents and their loved ones. I am so proud to be part of the Okeley family