Okeley Care Home

Corporation Road, Chelmsford CM1 2AR
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9.6 134 Reviews
  • Okeley Care Home, Chelmsford
Okeley Care Centre is an 84 bed purpose-built care home in Chelmsford, Essex. Situated over three floors, permanent accommodation and respite rooms are provided for service users over the age of 65. Dementia care is provided on the first and second floor. All areas of the home are accessible for wheelchair users. The home has a security entry system.

Okeley Care Centre is registered with the Care Quality Commission for the following purpose: Accommodation for persons who require personal care.

The home is situated within walking distance of Chelmsford town centre, which contains a wide range of shops, cinema, banks and entertainment venues. There are also local shops, churches, pubs and restaurants in the close locality.

Several local buses stop outside the home which go to the town and other areas of Chelmsford and surrounding villages.

Facilities at Okeley Care Centre include:

5 Lounges/Diners/Kitchenettes
5 Therapy/Activity/Quiet rooms
6 Assisted Bathrooms
All rooms have en-suite facilities
Ample parking
3 secured landscaped garden areas along with a central courtyard
All outside areas are wheelchair accessible with water features and aromatic planting
GP Services provided by local practices

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Care Provided by Okeley Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Hayley Gibbs (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (84)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Okeley Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,600
    • Self-Funded Residential Dementia Care £1,550 – £1,600
    • RESPITE Self-Funded Residential Care £1,500 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,550 – £1,600
  • (these prices are only a guideline, please contact Okeley Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Ample free parking is available at the front of the home.


Okeley Care Home Reviews (134)

Total of 134, showing 41-60
9.6

Okeley Care Home has a Review Score of 9.6 (9.626) out of 10, based on 35 reviews in the last 2 years. Over all time Okeley Care Home has 134 reviews.

Overall Experience

  • 104
  • 27
  • 2
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  • 0

Date Published

134
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Review from Gareth H (Son of Resident) published on 17 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service and care that my dad recieved at the care home was superb. He was treated with the uppermost care and respect. We were continually informed of his situation and he was very happy there.

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Review from Lynn H (Daughter of Resident) published on 14 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the minute I walked into Okeley Care Home I knew this was the perfect new home for my mother. She was treated with the utmost care and respect at all times. Staff really went above and beyond my expectations, they were marvellous, especially at the end of her life.
Okeley has a warm feeling,
starting with the cleanliness and friendliness of staff who are very welcoming. Cannot recommend Okeley highly enough.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to review us your feedback is important to us.


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Review from N B (Daughter of Resident) published on 14 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Okeley is an excellent care home. I would recommend it.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to leave a 5* review. it is very much appreciated.


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Review from B M (Friend of Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my family member I was very happy with the home from the cleanliness to how friendly and helpful the staff were. It was very daunting visiting the care home for the first time but we made to feel comfortable and we’re invited to join in any activities on the suites .

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to give us your 5 star review. This will be shared with the team.


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Review from James B (Respite Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited for a couple of weeks and we could not be happier with how the stuff were treating my mother. They had a great connection with them and kept them busy with great activities and looking after them when needed. We could not be happier with the treatment here at Okeley, not to mention with the
great conditions of the place always being tidy and up to scratch.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to share your 5 star review.


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Review from M C (Sister-in-law of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister in law moved in to Okeley in November 2021, we live abroad so have been unable to visit as often as we would like. The home do a regular video call so we can talk to her. We were able to come and visit this month and the home have been extremely accommodating and supportive. She has gained
weight and is looking so much better than before she went to live at Okekey. Although we hadn't met the staff, we were greeted like we were daily visitors. We feel so happy returning home know she is well cared for.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to share your 5* review - its much appreciated.


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Review from T J (Granddaughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been at Okeley since April 2022. She initially was only going for respite whilst we were on holiday, however she really enjoyed her respite stay and decided to make Okeley her home. Since being at Okeley she has made many new friends and joined in activities creating new interests.
Her health and wellbeing has improved since being at Okeley and we feel this is because she has that constant support of the amazing staff. We are always greeted by the staff in a polite and welcoming manner on every visit. I would recommend Okeley to anyone looking in to care for their loved ones.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to share your 5* review , were pleased that we are able to provide you with the exceptional service.
Once again thank you from the Okeley Team.


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Review from G P (Son-in-law of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and understanding staff, helped my Mother in law with understanding and compassion from day one, the staff help to make this a home from home as well as understanding the the upheaval our family members feel, encouraging residents to engage and assimilate without being forward or pushy and
ease them in at their own pace, the home is spotlessly clean and very safe and secure, the staff are always available to discuss anything and give information or support to residents family.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to share such a positive review. Were glad you are enjoying a good experience and feel welcomed.


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Review from George P (Friend of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Okeley Care home, the care they provide is person centred which is evident when visiting the home. Nothing is ever to much to ask and the staff are always welcoming plus very helpful! Thank you for all that you do keep doing a wonderful job guys it really does show to all of
us who visit the home regular.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to share such a positive review. Were glad you are enjoying a good experience and feel welcomed.


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Review from L C (Friend of Resident) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was very lovely and good, very clean and well.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to review us, your feed back is important to us to help to continue to improve the service we provide.


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Review from M L (Friend of Resident) published on 3 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and helpful. The building and surrounding grounds are well maintained, my friend who lives in talks about the good food and entertainment.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to review us. I am pleased you have both had a positive experience.


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Review from S H (Friend of Resident) published on 2 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was invited to a friends 100th birthday. Fantastic party, entertainment and food. Staff patient and attentive. Many thanks to Okeley Care Home.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to review us and letting us know your experience at Okeley was good.


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Review from Michelle G (Daughter of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't fault anything about this amazing care home and the staff that run it. Friendly and very helpful. My mum is in safe hands.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you Michelle for taking the time to review us. All feedback is very important to us to help us to continue to improve the service we provide, I am pleased you and mum are having a good experience.


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Review from K J (Daughter of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

More than happy with the care my mum receives here she is treated with dignity and seems very happy in her own little world. Staff constantly keep me informed of everything which I really appreciate as I can't always get to come in because of work shifts.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to review us. All feed back is important to us to help us to continue to improve the service we provide.


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Review from Ernie J (Son-in-law of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well managed and Mother-in-law very well cared for.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you Ernie for taking the time to review us. I am pleased you are happy with the experience so far.


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Review from Gemma S (Great-Niece of Resident) published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Went above and beyond for my great aunts 100th birthday, everyone is so lovely. The home is always clean and inviting my aunt is well looked after. The food is lovely, lots for residents to do, which made the transition very comfortable. Feel so much happier and safe that my aunt is well looked after
and happy and safe, all her needs are met.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you Gemma for taking the time to review us. All feedback is very important to us to help us continue to improve the service we provide. The birthday party was a good one i am pleased all enjoyed.


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Review from C J (Daughter of Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is a lovely, clean and well-maintained home.
My mother is very happy there, as am I.
The staff are very friendly and professional.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to review us; your input is important to us to help us continually improve our service.


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Review from Shona I (Daughter of Resident) published on 6 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum (with dementia) has been at Okeley Care Home for over 2 years. She says that she can’t imagine there is anywhere better to be. She says there are lots of people to chat to and they always have a laugh! I’m delighted with how they care for mum - and have done brilliantly during Covid. They genuinely
care.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Good Afternoon Shona, thank you for taking the time to review our service; your thoughts and mums thoughts are important to us to help continue to improve the service we provide.


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Review from Melanie K (Friend of Resident) published on 2 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When entering the home it was clean and tidy and the staff were friendly and helpful. My friend was nervous but the staff made her feel very welcome. Will happily go and visit again when the weather is good and sit in their beautiful garden.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to leave your positive review; every comment is important to us.


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Review from S N (Relative of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home. Staff are always friendly and happy to help. Always smells clean.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking the time to review us. Your review reaffirms the hard work the staff put in every day.


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Current Review Score: 9.6 (9.626)

Overview of Review Score

The Review Score of 9.6 (9.626) out of 10 for Okeley Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.626 for Okeley Care Home is calculated as follows: ( (302 Excellents x 5) + (85 Goods x 4) + (22 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 417 Ratings = 4.626

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Okeley Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

Hayley

Hayley Gibbs

Job Title: Home Manager

Joined: 2020

I joined Excelcare in 2016 after having been with my previous care provider for 16 years and wanting to develop my career further. I started at Sweyne Court in Rayleigh where I stayed for four years. Then in 2020, the Home Manager role became available at Okeley, and I was ready for the new challenge whilst staying with Excelcare, where I love working. It was the perfect opportunity.


I enjoy making people happy and comfortable and creating
memorable moments that the people living with us can enjoy and reminisce about. It is so wonderful seeing people previously isolated become social butterflies and make new friends.


The team are kind, caring and compassionate and puts the people living at Okeley first. They are keen and willing to learn, and I hear many positive comments about them from the residents and their loved ones. I am so proud to be part of the Okeley family