Okeley Care Home

Corporation Road, Chelmsford CM1 2AR
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9.6 134 Reviews
  • Okeley Care Home, Chelmsford
Okeley Care Centre is an 84 bed purpose-built care home in Chelmsford, Essex. Situated over three floors, permanent accommodation and respite rooms are provided for service users over the age of 65. Dementia care is provided on the first and second floor. All areas of the home are accessible for wheelchair users. The home has a security entry system.

Okeley Care Centre is registered with the Care Quality Commission for the following purpose: Accommodation for persons who require personal care.

The home is situated within walking distance of Chelmsford town centre, which contains a wide range of shops, cinema, banks and entertainment venues. There are also local shops, churches, pubs and restaurants in the close locality.

Several local buses stop outside the home which go to the town and other areas of Chelmsford and surrounding villages.

Facilities at Okeley Care Centre include:

5 Lounges/Diners/Kitchenettes
5 Therapy/Activity/Quiet rooms
6 Assisted Bathrooms
All rooms have en-suite facilities
Ample parking
3 secured landscaped garden areas along with a central courtyard
All outside areas are wheelchair accessible with water features and aromatic planting
GP Services provided by local practices

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Care Provided by Okeley Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Hayley Gibbs (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (84)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Okeley Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,600
    • Self-Funded Residential Dementia Care £1,550 – £1,600
    • RESPITE Self-Funded Residential Care £1,500 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,550 – £1,600
  • (these prices are only a guideline, please contact Okeley Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Ample free parking is available at the front of the home.


Okeley Care Home Reviews (134)

Total of 134, showing 61-80
9.6

Okeley Care Home has a Review Score of 9.6 (9.626) out of 10, based on 35 reviews in the last 2 years. Over all time Okeley Care Home has 134 reviews.

Overall Experience

  • 104
  • 27
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  • 0

Date Published

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Review from Amanda H (Daughter of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident after a very sudden illness in February of this year. From day one, the manager and all the staff at Okeley went above and beyond to help Mum adjust to such a traumatic change in her circumstances.
As a relative, the staff have helped me arrange calls and visits, through all
of which, I have felt safe and secure that all procedures in place were keeping everyone safe in the current climate.
The super care team will always take your call for an update and get in touch with you if they feel you can help. It genuinely feels like such a caring and protective environment.
This is simply a heartfelt thank you to everyone for all you do.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you, Amanda, for your positive feedback and kind words; the team's hard work and dedication paid off. Everyone's personal experience is our priority.


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Review from John H (Friend of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Massive thank you to all staff for working through such an unprecedented time caring for the ones we love and putting them first. Staff are always welcoming and happy to see you, my friend is always turned out just the way he would want. Smart clothes, clean-shaven we even get to have a shandy together
which the staff organise. Thank you all for being truly amazing.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for your positive reviews; your feedback is important to us to help us to continue to improve.


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Review from Christine B (Daughter of Resident) published on 25 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into her new home at Okeley in October 2017 and peacefully passed away there in March of this year. During her time there she was looked after with the greatest of care by the dedicated, professional, caring and loving staff. Not only did they look after her but they always made the
whole family feel very welcome when we visited. There was always a coffee and a chat and they were always there to offer advice or words of encouragement if we were at all worried about mum's health. Mum called the staff, 'the children' and really believed she was with her family. Covid was a trial but every possible action was put into place to keep everyone safe. I will always be so very thankful to everyone for mum's happy years at Okeley.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for your kind words, it means a lot to the team.


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Review from Lisa K (Relative of Resident) published on 20 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely care home, a real improvement in the last 6 months. Activities have really improved our families get to experience so many different activities. The home manager and deputy manager are always available for any support or advice needed. Such a lovely welcoming home. Home-cooked meals and cakes.
Would definitely recommend Okeley for anyone looking for a care home.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for the positive review and kind words, it means a great deal to the team.


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Review from Lauren D (Daughter of Resident) published on 12 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for over two years. I cannot fault Okeley Care Home, the staff work so hard and are a huge support for residents and their families. The past year, the staff have gone above and beyond keeping residents safe the best they could. It's been great to see the Facebook page and
all the pictures of residents enjoying all the groups.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for taking your time to leave us a wonderful review. We are grateful for your kind words our staff are happy to read and reaffirms the hard work we put in every day. We look forward to seeing you again soon.


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Review from Sarah F (Daughter of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was a resident at Okeley Care Home for the final two and a half years of his life. He had Lewy Body dementia and changed significantly over that time. He always received the best care and the staff were fantastic at supporting him and our family and responding to changes in his condition in a
prompt manner. I have great memories of walking with him in the gardens, enjoying a coffee in reception and attending musical activities. He was always treated with dignity and respect. My Dad stayed at the care home for end of life care and passed away peacefully in the familiar and comfortable surroundings. We are hugely grateful for the care he received in his final years.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you Sarah for your kind words. All feedback is important to us to help us continue to improve the service we provide.


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Review from Karen M (Daughter of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Okeley are caring and work hard; they are very aware of residents’ anxieties, so if they notice anything that is making my Mum upset they will know how to sort it out. They are proactive and friendly and whilst I haven’t been able to visit during the past year in the way I could before
the lockdown it’s been of great comfort to know how much the staff provide the affection and attention Mum requires.

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Review from Claire A (Granddaughter of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like say that in these difficult times with Covid-19. It has been really hard not to be able to see my Nan. But what the care home has been doing has really been great. I have been having regular FaceTime calls with my Nan and this makes me so happy and just lifts my day in these difficult
times, just by seeing her and be able to talk and catch up with her. I think this is great and she gets to tell all about what they have been doing in the care home. I also follow the care home on Facebook and love seeing the pictures of all and the different activities they do on a day to day basis. I would highly recommend this care home, my Nan is so happy there and this is great to see. I would like to thank all the staff and management team, for doing a great job caring for my Nan and I can’t wait to visit her, but I know she is in safe hands. Thanks again, you are angels in my eyes.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for your feedback and kind words Claire, it is important to us.


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Review from Lisa J (Relative of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care to be of an exceptional standard. The way my family member has been cared for is incredible. All the staff have been fantastic during trying times and I found the transition from one manager to another did not impact on my relative's needs or care. This was a concern we had due
to not being able to enter during the Covid pandemic, however, with many phone calls, video calls and updates care and the transition has been well handled and seamless. Cannot recommend highly enough and thank all the staff for the time and effort they have put in over the past year.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you for your feedback and kind words, Lisa, it is important to us.


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Review from Claire J (Daughter of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I continue to be extremely impressed with the staff and management of Okeley Care Home, especially throughout the last 12 months during the pandemic. The care that my father has received seems to be excellent. Whenever I contact the home, I am always welcomed with a friendly voice. They always have
time for me. The Home Manager has an open-door policy and this has definitely been used (virtually now of course). I can email her and I get a detailed response within hours. She makes a point of getting to know the residents, which I find invaluable and makes me feel that the residents are not just a number, they really matter. The care on the unit is excellent too and the Senior Carers keep in touch with the family on a regular basis. They all have taken the time to get to know my Father and are able to promote independence, whilst assisting when needed.
It was our good fortune to secure a place at Okeley for my Father. I would definitely recommend the home.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Good Afternoon Claire, thank you for taking the time to review us and your thoughts and comments are very valuable to us.


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Review from Janet A (Daughter of Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Okeley and staff have an excellent standard in every way. During COVID restrictions some activities have been interrupted, however, in the normal course of daily life the activities are varied, interesting and excellent in every way. Every tenant is treated with kindness, dignity and utmost respect.
As visitors, our family received warm hospitality and welcome. During Mum's last days sensitive, loving and gentle care became evident and as her time drew near to leave this earth our family were cared for too. So grateful.

Reply from Hayley Gibbs, Manager at Okeley Care Home

Thank you for your feedback, this is extremely important to us.


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Review from G B (Son of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very well presented and clean. The staff overall are very good and caring. The food although good could be more varied to suit individual tastes, especially puddings. Residents enjoyed being served fresh fruit after a meal rather than helping themselves to it, which they don't. Laundry and
personal possessions are hard to keep track of as residents wander into each other's rooms. Given the option, we would have changed 'good' to 'very good'.

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Review from Rita T (Daughter of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been well supported since my mother's admission into Okeley sixteen months ago. She has always been treated with respect and helped maintain her dignity. When problems arose, the management was always approachable to help get things back on track. During these uncertain times, priorities have
always been given to keeping residents as safe as possible. Given sufficient staffing, the residents can be kept occupied. The current situation has been testing for all.

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Review from N B (Son of Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although this is a very stressful time for and "the first time it's happened" to our family and many others, all at Okeley seem to understand that and always seem to have or make time to talk, reassure and support me when I visit (although that's not been possible lately). This general caring attitude
reassures me my mum is looked after well and rather than highlight specifics I'd say the home always feels safe and caring place for my mum to be when I've visited. I have been surprised how many of the staff know her by name without having to resort to looking at paperwork.

Reply from Shoenagh Mackay, Manager at Okeley Care Home

Thank you for your lovely feedback. We love seeing your Mum smile and laugh.


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Review from Roger S (Son of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Okeley team pulled out all the stops to celebrate my mother’s 102nd birthday in style but ensuring that all the Covid-19 restrictions were strictly observed.
The way Okeley treated my mother over this celebration shows how much they care for all the residents and we appreciated it very much. My
mother has only been at Okeley for four months but yet they treated her as if she had been a resident for many years. We constantly mention to all those who ask after my mother’s welfare of the very genuine care and attention which she receives from the staff at Okeley.

Reply from Shoenagh Mackay, Manager at Okeley Care Home

We had such a special day and proud to share it with her.


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Review from M T (Son-in-law of Resident) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and senior staff run a well-organised care home. They are always looking for staff, in my opinion, stops me from marking higher.
The activities and entertainment are excellent and a credit to the home.
Food and drink in the dining rooms are excellent but let down by the staff when eating
or drinking in the room. The home has come along way with improvements within the last 6-9 months, which is a credit to the management.

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Review from Wendy W (Sister of Resident) published on 9 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In lockdown, I wished to bring my sister a gift for her birthday in 3 days' time. I wanted to make sure a card, present, and cake would be there on her birthday. I was very warmly greeted by the Manager and receptionist outside the home in the car park. They assured me she was ok and no need for me
to pay for a cake as every resident in the house was given a cake. They talked about her warmly. I felt quite pleased she was in their care and safe hands. Thank you.

Reply from Shoenagh Mackay, Manager at Okeley Care Home

We are delighted she had a good birthday. We try to ensure nothing is too much trouble. Much love to you.


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Review from K J (Daughter of Resident) published on 21 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff enough for their continued hard and caring work they do. They always have a smile on their faces and nothing is too much trouble for them. It takes a certain kind of person to do this kind of work and you have certainly found them at Okeley. I have seen such a difference in
my Mum since she has been there.

Reply from Shoenagh Mackay, Manager at Okeley Care Home

Thank you so much and for all your treats and special postcards of love. Thank you.


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Review from Delphine H (Daughter of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Okeley since February 2020 and settled in very quickly. She was very happy with her decision to move. Then came lockdown which unsettled her and seemed to progress her dementia, making her agitated and confused. The staff are going over and above the extra mile to help Mum through
this dark stage in her life. They facilitate visits while keeping within the bounds of social distancing and this makes such a positive difference to Mum's life. The staff are doing their utmost to provide social activities for the residents in the absence of outside entertainers. I see them as extended family and know Mum is in good hands. When I have struggled to understand the changes in my mum, the staff are always there for me too.

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Review from Michael S (Son of Resident) published on 30 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been at Okeley Care home since January 2020 but the only comment I can make is fantastic. That applies to the staff and facilities.

Reply from Shoenagh Mackay, Manager at Okeley Care Home

We are delighted to support, care and love our Residents.


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Current Review Score: 9.6 (9.626)

Overview of Review Score

The Review Score of 9.6 (9.626) out of 10 for Okeley Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.626 for Okeley Care Home is calculated as follows: ( (302 Excellents x 5) + (85 Goods x 4) + (22 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 417 Ratings = 4.626

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Okeley Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Hayley

Hayley Gibbs

Job Title: Home Manager

Joined: 2020

I joined Excelcare in 2016 after having been with my previous care provider for 16 years and wanting to develop my career further. I started at Sweyne Court in Rayleigh where I stayed for four years. Then in 2020, the Home Manager role became available at Okeley, and I was ready for the new challenge whilst staying with Excelcare, where I love working. It was the perfect opportunity.


I enjoy making people happy and comfortable and creating
memorable moments that the people living with us can enjoy and reminisce about. It is so wonderful seeing people previously isolated become social butterflies and make new friends.


The team are kind, caring and compassionate and puts the people living at Okeley first. They are keen and willing to learn, and I hear many positive comments about them from the residents and their loved ones. I am so proud to be part of the Okeley family