Okeley Care Home

Corporation Road, Chelmsford CM1 2AR
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9.6 141 Reviews
  • Okeley Care Home, Chelmsford
Okeley Care Centre is an 84 bed purpose-built care home in Chelmsford, Essex. Situated over three floors, permanent accommodation and respite rooms are provided for service users over the age of 65. Dementia care is provided on the first and second floor. All areas of the home are accessible for wheelchair users. The home has a security entry system.

Okeley Care Centre is registered with the Care Quality Commission for the following purpose: Accommodation for persons who require personal care.

The home is situated within walking distance of Chelmsford town centre, which contains a wide range of shops, cinema, banks and entertainment venues. There are also local shops, churches, pubs and restaurants in the close locality.

Several local buses stop outside the home which go to the town and other areas of Chelmsford and surrounding villages.

Facilities at Okeley Care Centre include:

5 Lounges/Diners/Kitchenettes
5 Therapy/Activity/Quiet rooms
6 Assisted Bathrooms
All rooms have en-suite facilities
Ample parking
3 secured landscaped garden areas along with a central courtyard
All outside areas are wheelchair accessible with water features and aromatic planting
GP Services provided by local practices

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Care Provided by Okeley Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Hayley Gibbs (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (84)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Okeley Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,600
    • Self-Funded Residential Dementia Care £1,550 – £1,600
    • RESPITE Self-Funded Residential Care £1,500 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,550 – £1,600
  • (these prices are only a guideline, please contact Okeley Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Ample free parking is available at the front of the home.


Okeley Care Home Reviews (141)

Total of 141, showing 81-100
9.6

Okeley Care Home has a Review Score of 9.6 (9.617) out of 10, based on 41 reviews in the last 2 years. Over all time Okeley Care Home has 141 reviews.

Overall Experience

  • 108
  • 30
  • 2
  • 1
  • 0

Date Published

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23
41
100

Review from N B (Son of Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although this is a very stressful time for and "the first time it's happened" to our family and many others, all at Okeley seem to understand that and always seem to have or make time to talk, reassure and support me when I visit (although that's not been possible lately). This general caring attitude
reassures me my mum is looked after well and rather than highlight specifics I'd say the home always feels safe and caring place for my mum to be when I've visited. I have been surprised how many of the staff know her by name without having to resort to looking at paperwork.

Reply from Shoenagh Mackay, Manager at Okeley Care Home

Thank you for your lovely feedback. We love seeing your Mum smile and laugh.


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Review from Roger S (Son of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Okeley team pulled out all the stops to celebrate my mother’s 102nd birthday in style but ensuring that all the Covid-19 restrictions were strictly observed.
The way Okeley treated my mother over this celebration shows how much they care for all the residents and we appreciated it very much. My
mother has only been at Okeley for four months but yet they treated her as if she had been a resident for many years. We constantly mention to all those who ask after my mother’s welfare of the very genuine care and attention which she receives from the staff at Okeley.

Reply from Shoenagh Mackay, Manager at Okeley Care Home

We had such a special day and proud to share it with her.


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Review from M T (Son-in-law of Resident) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and senior staff run a well-organised care home. They are always looking for staff, in my opinion, stops me from marking higher.
The activities and entertainment are excellent and a credit to the home.
Food and drink in the dining rooms are excellent but let down by the staff when eating
or drinking in the room. The home has come along way with improvements within the last 6-9 months, which is a credit to the management.

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Review from Wendy W (Sister of Resident) published on 9 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In lockdown, I wished to bring my sister a gift for her birthday in 3 days' time. I wanted to make sure a card, present, and cake would be there on her birthday. I was very warmly greeted by the Manager and receptionist outside the home in the car park. They assured me she was ok and no need for me
to pay for a cake as every resident in the house was given a cake. They talked about her warmly. I felt quite pleased she was in their care and safe hands. Thank you.

Reply from Shoenagh Mackay, Manager at Okeley Care Home

We are delighted she had a good birthday. We try to ensure nothing is too much trouble. Much love to you.


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Review from K J (Daughter of Resident) published on 21 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff enough for their continued hard and caring work they do. They always have a smile on their faces and nothing is too much trouble for them. It takes a certain kind of person to do this kind of work and you have certainly found them at Okeley. I have seen such a difference in
my Mum since she has been there.

Reply from Shoenagh Mackay, Manager at Okeley Care Home

Thank you so much and for all your treats and special postcards of love. Thank you.


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Review from Delphine H (Daughter of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Okeley since February 2020 and settled in very quickly. She was very happy with her decision to move. Then came lockdown which unsettled her and seemed to progress her dementia, making her agitated and confused. The staff are going over and above the extra mile to help Mum through
this dark stage in her life. They facilitate visits while keeping within the bounds of social distancing and this makes such a positive difference to Mum's life. The staff are doing their utmost to provide social activities for the residents in the absence of outside entertainers. I see them as extended family and know Mum is in good hands. When I have struggled to understand the changes in my mum, the staff are always there for me too.

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Review from Michael S (Son of Resident) published on 30 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been at Okeley Care home since January 2020 but the only comment I can make is fantastic. That applies to the staff and facilities.

Reply from Shoenagh Mackay, Manager at Okeley Care Home

We are delighted to support, care and love our Residents.


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Review from Marion S (Daughter of Resident) published on 17 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to use this post to thank the staff at Okeley on my mothers unit who I know have been working very hard to care for my mother and I know she is safe and very happy. Okeley is a first-class home and can’t thank the staff enough who are always cheerful, happy and dedicated to residents health
and welfare. I have been given updates on my mothers care regularly which is very comforting in these extremely anxious times. Thank you all.

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Review from J A (Daughter of Resident) published on 9 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During this very worrying time, every staff member has gone well beyond what they should be expected to do for their residents. We have been constantly kept informed of every step that has been made to keep everyone safe and their well-being catered for. My family can never really express enough our
gratitude to them all and their families.

Reply from Shoenagh Mackay, Manager at Okeley Care Home

Thank you, we did our best to keep up to date and keep smiling.


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Review from Deborah W (Daughter of Resident) published on 18 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my parents have resided at Okeley. My father had been there for the last two and a half years before he passed away recently, and we can do nothing but praise the care and concern all the staff have shown him.

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Review from B T (Son of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were great when my father was dying.

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Review from G J (Friend of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, nicely decorated and clean. Very peaceful and the staff are caring.

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Review from Colin (Son of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the 1st time I have visited my mother in this home as I live in another country.
The staff are very accommodating. The care being given to my mother is excellent. I can live in another country and be at peace, knowing my mother is being cared for.

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Review from Pat O (Daughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for almost two years and during this time has been treated with care as an individual and with dignity. Sadly Mum has just passed away and during this time nothing was too much trouble for the staff. Mum's care was excellent and I cannot praise them too much.

Reply from Shoenagh Mackay, Manager at Okeley Care Home

Thank you for your words. It is always an honour and privilege to care and support our much-loved residents until the end.


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Review from C S (Son of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at your facility for about 2 years now. She came in with dementia but is now under the end of life care. The care she received over the 2 years has been extremely good, but the care she is getting now is exceptional. She couldn't be in a better place.
Thank you.

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Review from Adrian S (Grandson of Resident) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Okeley Care Home are amazing and took great care of my Nan.
I couldn't recommend them enough.

Reply from Shoenagh Mackay, Manager at Okeley Care Home

Thank you, we are thinking of you all and sending our thoughts to you all.


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Review from S S (Grandson of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous care home, lovely staff.

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Review from P C (Friend of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always seemed well-cared for and comfortable. Always encouraged to join in activities. Always offered a choice of meals, kept as independent as possible.

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Review from S S (Daughter of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was so well looked after at Okeley Care Home. We always felt comfortable and she was very happy. She was kept well supplied with biscuits and tea, which she loved.
I would highly recommend Okeley. Thank you all so much.

Reply from Shoenagh Mackay, Manager at Okeley Care Home

Thank you for such special words, it is a privilege to have loved and cared for a special lady.


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Review from Nigel S (Son of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best care home I think we could have found for our mother, thanks.

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Current Review Score: 9.6 (9.617)

Overview of Review Score

The Review Score of 9.6 (9.617) out of 10 for Okeley Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.617 for Okeley Care Home is calculated as follows: ( (344 Excellents x 5) + (112 Goods x 4) + (24 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 488 Ratings = 4.617

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Okeley Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Hayley

Hayley Gibbs

Job Title: Home Manager

Joined: 2020

I joined Excelcare in 2016 after having been with my previous care provider for 16 years and wanting to develop my career further. I started at Sweyne Court in Rayleigh where I stayed for four years. Then in 2020, the Home Manager role became available at Okeley, and I was ready for the new challenge whilst staying with Excelcare, where I love working. It was the perfect opportunity.


I enjoy making people happy and comfortable and creating
memorable moments that the people living with us can enjoy and reminisce about. It is so wonderful seeing people previously isolated become social butterflies and make new friends.


The team are kind, caring and compassionate and puts the people living at Okeley first. They are keen and willing to learn, and I hear many positive comments about them from the residents and their loved ones. I am so proud to be part of the Okeley family