Okeley Care Home

Corporation Road, Chelmsford CM1 2AR
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9.6 134 Reviews
  • Okeley Care Home, Chelmsford
Okeley Care Centre is an 84 bed purpose-built care home in Chelmsford, Essex. Situated over three floors, permanent accommodation and respite rooms are provided for service users over the age of 65. Dementia care is provided on the first and second floor. All areas of the home are accessible for wheelchair users. The home has a security entry system.

Okeley Care Centre is registered with the Care Quality Commission for the following purpose: Accommodation for persons who require personal care.

The home is situated within walking distance of Chelmsford town centre, which contains a wide range of shops, cinema, banks and entertainment venues. There are also local shops, churches, pubs and restaurants in the close locality.

Several local buses stop outside the home which go to the town and other areas of Chelmsford and surrounding villages.

Facilities at Okeley Care Centre include:

5 Lounges/Diners/Kitchenettes
5 Therapy/Activity/Quiet rooms
6 Assisted Bathrooms
All rooms have en-suite facilities
Ample parking
3 secured landscaped garden areas along with a central courtyard
All outside areas are wheelchair accessible with water features and aromatic planting
GP Services provided by local practices

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Care Provided by Okeley Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Hayley Gibbs (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (84)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Okeley Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,600
    • Self-Funded Residential Dementia Care £1,550 – £1,600
    • RESPITE Self-Funded Residential Care £1,500 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,550 – £1,600
  • (these prices are only a guideline, please contact Okeley Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Ample free parking is available at the front of the home.


Okeley Care Home Reviews (134)

Total of 134, showing 81-100
9.6

Okeley Care Home has a Review Score of 9.6 (9.626) out of 10, based on 35 reviews in the last 2 years. Over all time Okeley Care Home has 134 reviews.

Overall Experience

  • 104
  • 27
  • 2
  • 1
  • 0

Date Published

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99

Review from Marion S (Daughter of Resident) published on 17 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to use this post to thank the staff at Okeley on my mothers unit who I know have been working very hard to care for my mother and I know she is safe and very happy. Okeley is a first-class home and can’t thank the staff enough who are always cheerful, happy and dedicated to residents health
and welfare. I have been given updates on my mothers care regularly which is very comforting in these extremely anxious times. Thank you all.

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Review from J A (Daughter of Resident) published on 9 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During this very worrying time, every staff member has gone well beyond what they should be expected to do for their residents. We have been constantly kept informed of every step that has been made to keep everyone safe and their well-being catered for. My family can never really express enough our
gratitude to them all and their families.

Reply from Shoenagh Mackay, Manager at Okeley Care Home

Thank you, we did our best to keep up to date and keep smiling.


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Review from Deborah W (Daughter of Resident) published on 18 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my parents have resided at Okeley. My father had been there for the last two and a half years before he passed away recently, and we can do nothing but praise the care and concern all the staff have shown him.

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Review from B T (Son of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were great when my father was dying.

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Review from G J (Friend of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, nicely decorated and clean. Very peaceful and the staff are caring.

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Review from Colin (Son of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the 1st time I have visited my mother in this home as I live in another country.
The staff are very accommodating. The care being given to my mother is excellent. I can live in another country and be at peace, knowing my mother is being cared for.

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Review from Pat O (Daughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for almost two years and during this time has been treated with care as an individual and with dignity. Sadly Mum has just passed away and during this time nothing was too much trouble for the staff. Mum's care was excellent and I cannot praise them too much.

Reply from Shoenagh Mackay, Manager at Okeley Care Home

Thank you for your words. It is always an honour and privilege to care and support our much-loved residents until the end.


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Review from C S (Son of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at your facility for about 2 years now. She came in with dementia but is now under the end of life care. The care she received over the 2 years has been extremely good, but the care she is getting now is exceptional. She couldn't be in a better place.
Thank you.

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Review from Adrian S (Grandson of Resident) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Okeley Care Home are amazing and took great care of my Nan.
I couldn't recommend them enough.

Reply from Shoenagh Mackay, Manager at Okeley Care Home

Thank you, we are thinking of you all and sending our thoughts to you all.


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Review from S S (Grandson of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous care home, lovely staff.

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Review from P C (Friend of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always seemed well-cared for and comfortable. Always encouraged to join in activities. Always offered a choice of meals, kept as independent as possible.

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Review from S S (Daughter of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was so well looked after at Okeley Care Home. We always felt comfortable and she was very happy. She was kept well supplied with biscuits and tea, which she loved.
I would highly recommend Okeley. Thank you all so much.

Reply from Shoenagh Mackay, Manager at Okeley Care Home

Thank you for such special words, it is a privilege to have loved and cared for a special lady.


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Review from Nigel S (Son of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best care home I think we could have found for our mother, thanks.

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Review from Jeff S (Son of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very well looked after and very happy here.

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Review from D H (Daughter of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum was very well cared for by all the staff at Okeley especially towards the end of life stage.

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Review from J N (Daughter of Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were very happy with the standard of care mum received. Mum was well cared for considering her advanced stage of dementia.

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Review from Colin W (Son of Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely grateful for the kind and compassionate care given to both
Mum and us during her time at Okeley Care Home.

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Review from P R (Son-in-law of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After pre-conceptions of a care home, Oakley have been outstanding with how they have welcomed my mother-in-law in. The every day care staff leave her wanting for nothing but what stands out the most is the entertainment officer and the home manager who just put so much into what the residents get extra.
Their Christmas efforts take me back as they have set up a cardboard fireplace and a shopping trolley that is a sleigh. This extra step just makes the home so welcoming.

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Review from J P (Daughter-in-law of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I know that I have ticked excellent on all counts, but this care home really is excellent. Kind, thoughtful caring staff, always looked after Mum's needs, efficiently and right to the end of her 105 years with dignity. Were always willing (both staff and management) to go the extra mile.

Reply from Shoenagh Mackay, Manager at Okeley Care Home

It has been such a privilege to care for Mum and the whole family.


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Review from P W (Sister of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The whole team at Okeley Care Home are a caring, professional team. We have been treated with respect and love. Many thanks.

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Current Review Score: 9.6 (9.626)

Overview of Review Score

The Review Score of 9.6 (9.626) out of 10 for Okeley Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.626 for Okeley Care Home is calculated as follows: ( (302 Excellents x 5) + (85 Goods x 4) + (22 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 417 Ratings = 4.626

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Okeley Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

Hayley

Hayley Gibbs

Job Title: Home Manager

Joined: 2020

I joined Excelcare in 2016 after having been with my previous care provider for 16 years and wanting to develop my career further. I started at Sweyne Court in Rayleigh where I stayed for four years. Then in 2020, the Home Manager role became available at Okeley, and I was ready for the new challenge whilst staying with Excelcare, where I love working. It was the perfect opportunity.


I enjoy making people happy and comfortable and creating
memorable moments that the people living with us can enjoy and reminisce about. It is so wonderful seeing people previously isolated become social butterflies and make new friends.


The team are kind, caring and compassionate and puts the people living at Okeley first. They are keen and willing to learn, and I hear many positive comments about them from the residents and their loved ones. I am so proud to be part of the Okeley family