Okeley Care Home

Corporation Road, Chelmsford CM1 2AR
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9.6 134 Reviews
  • Okeley Care Home, Chelmsford
Okeley Care Centre is an 84 bed purpose-built care home in Chelmsford, Essex. Situated over three floors, permanent accommodation and respite rooms are provided for service users over the age of 65. Dementia care is provided on the first and second floor. All areas of the home are accessible for wheelchair users. The home has a security entry system.

Okeley Care Centre is registered with the Care Quality Commission for the following purpose: Accommodation for persons who require personal care.

The home is situated within walking distance of Chelmsford town centre, which contains a wide range of shops, cinema, banks and entertainment venues. There are also local shops, churches, pubs and restaurants in the close locality.

Several local buses stop outside the home which go to the town and other areas of Chelmsford and surrounding villages.

Facilities at Okeley Care Centre include:

5 Lounges/Diners/Kitchenettes
5 Therapy/Activity/Quiet rooms
6 Assisted Bathrooms
All rooms have en-suite facilities
Ample parking
3 secured landscaped garden areas along with a central courtyard
All outside areas are wheelchair accessible with water features and aromatic planting
GP Services provided by local practices

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Care Provided by Okeley Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Hayley Gibbs (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (84)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Okeley Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,600
    • Self-Funded Residential Dementia Care £1,550 – £1,600
    • RESPITE Self-Funded Residential Care £1,500 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,550 – £1,600
  • (these prices are only a guideline, please contact Okeley Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Ample free parking is available at the front of the home.


Okeley Care Home Reviews (134)

Total of 134, showing 101-120
9.6

Okeley Care Home has a Review Score of 9.6 (9.626) out of 10, based on 35 reviews in the last 2 years. Over all time Okeley Care Home has 134 reviews.

Overall Experience

  • 104
  • 27
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Review from D G (Son of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Okeley has been a Godsend for my family, my Dad has been a resident for about 9 months and I have only experienced good things here. Staff are professional but friendly, they speak with my mum every day when she calls. Food is excellent and I sometimes join my dad for breakfast, we are always welcome.
My
Mum says when she cannot look after herself anymore she is going in Okeley. The manager takes a personal interest in all the residents and their families, she knows me and my brother and who are Dad is and what he has been doing.
We can attend the events they have for the residents, Elvis impersonator and many other music events, summer events in the gardens.
I cannot speak highly enough of Okeley and the people there.

Reply from Shoenagh Mackay, Manager at Okeley Care Home

Thank you - glad you like the breakfast, nothing like a good breakfast to start the day off, and we are delighted to support the family.


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Review from Joan W (Sister of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been excellent. Care has been amazing, couldn't have asked for better.

Reply from Shoenagh Mackay, Manager at Okeley Care Home

Thank you for your kind words. I am glad you had such a positive experience.


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Review from Pauline W (Daughter of Resident) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is comfortable, caring and professional. The staff are all passionate about care. It feels like a hotel in the home with the décor.

Reply from Shoenagh Mackay, Manager at Okeley Care Home

Thank you for your kind words. We work very hard to ensure the care is of the highest quality.


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Review from S S (Daughter of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very happy with mum's care, she is very content and happy here/
The whole family feel happy about her care.

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Review from L A (Daughter of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is brilliant, girls are all lovely who looked after mum extremely well.
Lots of hugs, kisses, good food and spotlessly clean.
Good entertainment programme.

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Review from N R (Son of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in Australia so obviously have worries about my mum's health and care. I have flown home after a 4-week stay and have to say I am extremely happy with the level of care and commitment Okeley Care Home has shown mum, I am extremely confident mum will pass her final years with much love in this
home. The staff are extremely professional and it has taken a lot of stress off the shoulders of myself, my sister in the US and our younger sister.
Highly recommended by all in our family. Thank you Team Okeley.

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Review from Paul F (Grandson of Resident) published on 1 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home with great leadership and fantastic staff. The quality and duration of my grandmother's life was extended due to their compassion, care and consideration. The staff were very supportive and always went the extra mile to provide the care that Nan needed in her later years.
The range of activities and the homely feel that the care home had meant that Nan was always comfortable and knew, despite dementia, where she was and who her carers were.
Nan passed last week, but I remain very grateful for the dedication shown by the staff in what can be a challenging environment to work. I would recommend the home to anyone who is considering the next steps in respect to continuing care for loved ones. The staff undertake a personal home visit and arrange introductory visits so that potential residents can make informed decisions as to whether the home and facilities are right for them. Nan stayed six years and I know she was very much at home at Okeley.

Reply from Shoenagh Mackay, Manager at Okeley Care Home

It has been an honour to care and love her.


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Review from Darren F (Son of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with the level of care given to my father. Food was always very good. My father's dietary requirements were catered for. Excellent service/care - thank you.

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Review from Derek G (Uncle of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and welcoming staff. Lovely clean, spacious and homely.

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Review from Caroline G (Niece of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Okeley Care Centre is an excellent care centre.
The facilities are spacious, clean and the staff couldn't be more friendly and helpful.
Residents are very well looked after.

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Review from Kieran G (Nephew of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very homely place. Staff are friendly and run a very good show.

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Review from Eileen M (Sister of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is excellent in every way and I am extremely delighted with the care my brother receives from all the staff and also, I travel from Ireland and we are always made to feel very welcome.
My brother has been here 2 years and he was at death's door when he came in and he has made extraordinary
strides since.

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Review from M M (Niece of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is such a lovely home from home for residents. Everyone is so friendly and kind. All staff are fantastic with the residents and great with visitors. We got such a warm welcome.

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Review from Marta C (Daughter-in-law of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy that dad is very happy and well taken care of in Okeley Care Centre.
We often visit dad and during our visits, staff have always been lovely and welcoming.
Thank you.

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Review from Sarah L (Daughter of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is so much happier and healthier for being in Okeley Care Centre. He has made friends with staff and residents. He is always in such high spirits and is so well looked after.
Also, the food is so nice, we often join dad for Sunday Lunch and it's like home from home.

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Review from Darren M (Nephew of Resident) published on 11 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great environment for my uncle and he loves the music there. I would recommend it to anyone thinking of a care home.

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Review from N C (Son of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care of my dad was overall generally very good. There were a couple of incidents which were unfortunate and were well documented at the time. As a family, we all thought the staff were brilliant are dedicated.
A shame there is a large turnover of staff as good people left. I certainly felt comfortable
to sit and stay there visiting as long as I liked. Always a friendly atmosphere. They all deserve a pay rise.

Reply from Shoenagh Mackay, Manager at Okeley Care Home

Thank you. Our thoughts are with you all much love to the family.


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Review from Peter (Son of Resident) published on 25 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff of Okeley have gone out of their way to request that the hospital transfer my father back to Okeley where he can spend his last days with his “family”. This latest gesture reinforces the wonderful support and caring that they have provided to both him and our family over the
last two years. I would have no hesitation in recommending Okeley Care Centre to any family looking for excellent care for a parent or family member with a diagnosis of dementia.

Reply from Shoenagh Mackay, Manager at Okeley Care Home

We cant wait to have him back and give him the love and TLC he deserves.


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Review from Edward H (Son-in-law of Resident) published on 22 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law passed away on the evening of 7 December 2018 and the family were notified as soon as a crisis developed and we were looked after totally during the following hours at her bedside. We had all come to know the staff very well and this quality of care and understanding was no different
from what we experienced during the whole 18 months of her stay at Okeley. No matter when we visited we never once saw anything that gave us any cause for concern and it was due to their perseverance with feeding and drinking that gave her a real quality of life for much longer than we expected. The way they all came in after she passed away and said their goodbyes showed us that it was not just a job for them. Never once did we smell the typical urine smell so common in other homes we have been in contact within the past 5 years.

Reply from Shoenagh Mackay, Manager at Okeley Care Home

It is an honour and a privilege to support and care for one our Residence in their final hours.
Many thanks for the kind words, I will pass this on to the team.


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Review from Brian M (Husband of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been resident at Okeley for the past three years and during this time I have always found the staff caring and attentive to her needs. I can understand the difficulties they have in understanding many of the resident's needs, but they are always cheerful and thoughtful in their treatment.
I would recommend this care home as one of the best.

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Current Review Score: 9.6 (9.626)

Overview of Review Score

The Review Score of 9.6 (9.626) out of 10 for Okeley Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.626 for Okeley Care Home is calculated as follows: ( (302 Excellents x 5) + (85 Goods x 4) + (22 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 417 Ratings = 4.626

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Okeley Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Hayley

Hayley Gibbs

Job Title: Home Manager

Joined: 2020

I joined Excelcare in 2016 after having been with my previous care provider for 16 years and wanting to develop my career further. I started at Sweyne Court in Rayleigh where I stayed for four years. Then in 2020, the Home Manager role became available at Okeley, and I was ready for the new challenge whilst staying with Excelcare, where I love working. It was the perfect opportunity.


I enjoy making people happy and comfortable and creating
memorable moments that the people living with us can enjoy and reminisce about. It is so wonderful seeing people previously isolated become social butterflies and make new friends.


The team are kind, caring and compassionate and puts the people living at Okeley first. They are keen and willing to learn, and I hear many positive comments about them from the residents and their loved ones. I am so proud to be part of the Okeley family