Okeley Care Home

Corporation Road, Chelmsford CM1 2AR
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9.6 141 Reviews
  • Okeley Care Home, Chelmsford
Okeley Care Centre is an 84 bed purpose-built care home in Chelmsford, Essex. Situated over three floors, permanent accommodation and respite rooms are provided for service users over the age of 65. Dementia care is provided on the first and second floor. All areas of the home are accessible for wheelchair users. The home has a security entry system.

Okeley Care Centre is registered with the Care Quality Commission for the following purpose: Accommodation for persons who require personal care.

The home is situated within walking distance of Chelmsford town centre, which contains a wide range of shops, cinema, banks and entertainment venues. There are also local shops, churches, pubs and restaurants in the close locality.

Several local buses stop outside the home which go to the town and other areas of Chelmsford and surrounding villages.

Facilities at Okeley Care Centre include:

5 Lounges/Diners/Kitchenettes
5 Therapy/Activity/Quiet rooms
6 Assisted Bathrooms
All rooms have en-suite facilities
Ample parking
3 secured landscaped garden areas along with a central courtyard
All outside areas are wheelchair accessible with water features and aromatic planting
GP Services provided by local practices

Show Okeley Care Home on the Map

Care Provided by Okeley Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Hayley Gibbs (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (84)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Okeley Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,600
    • Self-Funded Residential Dementia Care £1,550 – £1,600
    • RESPITE Self-Funded Residential Care £1,500 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,550 – £1,600
  • (these prices are only a guideline, please contact Okeley Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Ample free parking is available at the front of the home.


Okeley Care Home Reviews (141)

Total of 141, showing 121-140
9.6

Okeley Care Home has a Review Score of 9.6 (9.617) out of 10, based on 41 reviews in the last 2 years. Over all time Okeley Care Home has 141 reviews.

Overall Experience

  • 108
  • 30
  • 2
  • 1
  • 0

Date Published

141
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23
41
100

Review from Marta C (Daughter-in-law of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy that dad is very happy and well taken care of in Okeley Care Centre.
We often visit dad and during our visits, staff have always been lovely and welcoming.
Thank you.

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Review from Sarah L (Daughter of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is so much happier and healthier for being in Okeley Care Centre. He has made friends with staff and residents. He is always in such high spirits and is so well looked after.
Also, the food is so nice, we often join dad for Sunday Lunch and it's like home from home.

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Review from Darren M (Nephew of Resident) published on 11 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great environment for my uncle and he loves the music there. I would recommend it to anyone thinking of a care home.

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Review from N C (Son of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care of my dad was overall generally very good. There were a couple of incidents which were unfortunate and were well documented at the time. As a family, we all thought the staff were brilliant are dedicated.
A shame there is a large turnover of staff as good people left. I certainly felt comfortable
to sit and stay there visiting as long as I liked. Always a friendly atmosphere. They all deserve a pay rise.

Reply from Shoenagh Mackay, Manager at Okeley Care Home

Thank you. Our thoughts are with you all much love to the family.


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Review from Peter (Son of Resident) published on 25 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff of Okeley have gone out of their way to request that the hospital transfer my father back to Okeley where he can spend his last days with his “family”. This latest gesture reinforces the wonderful support and caring that they have provided to both him and our family over the
last two years. I would have no hesitation in recommending Okeley Care Centre to any family looking for excellent care for a parent or family member with a diagnosis of dementia.

Reply from Shoenagh Mackay, Manager at Okeley Care Home

We cant wait to have him back and give him the love and TLC he deserves.


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Review from Edward H (Son-in-law of Resident) published on 22 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law passed away on the evening of 7 December 2018 and the family were notified as soon as a crisis developed and we were looked after totally during the following hours at her bedside. We had all come to know the staff very well and this quality of care and understanding was no different
from what we experienced during the whole 18 months of her stay at Okeley. No matter when we visited we never once saw anything that gave us any cause for concern and it was due to their perseverance with feeding and drinking that gave her a real quality of life for much longer than we expected. The way they all came in after she passed away and said their goodbyes showed us that it was not just a job for them. Never once did we smell the typical urine smell so common in other homes we have been in contact within the past 5 years.

Reply from Shoenagh Mackay, Manager at Okeley Care Home

It is an honour and a privilege to support and care for one our Residence in their final hours.
Many thanks for the kind words, I will pass this on to the team.


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Review from Brian M (Husband of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been resident at Okeley for the past three years and during this time I have always found the staff caring and attentive to her needs. I can understand the difficulties they have in understanding many of the resident's needs, but they are always cheerful and thoughtful in their treatment.
I would recommend this care home as one of the best.

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Review from Wendy J (Daughter of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was worried about putting my lovely Dad into a care home but the care staff were excellent with my Dad encouraging him to eat his meals, washing him. The staff were always very friendly to us, his family, and we enjoyed going there to see him. But, he became very poorly and was taken to hospital.
He didn't want to go but sadly passed away. We will never forget the lovely staff there.

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Review from Jane A (Daughter of Resident) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother came to live at Okeley on the dementia unit the whole family have nothing but praise. My mother is extremely well cared for by staff who work to a very high standard. She has been settled and very happy there for the last 18 months. Thank you so much.

Reply from Beverley Brown, Home Manager at Okeley Care Home

Thank you for those lovely words. I will feedback to the staff. We hope your mother will continue to be settled at Okeley.


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Review from Ursula H (Daughter of Resident) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to Okeley from hospital in April 2017 and she was so poorly we did not think she would see her 88th birthday in May. Not only did she have a wonderful day with family and friends but she did so well because the care and carers have been amazing. The staff at Okeley are a credit to the
care system.

Reply from Beverley Brown, Home Manager at Okeley Care Home

I am so pleased you have been happy with Mum's care at Okeley. I hope the team are able to celebrate many more birthdays to come with mum.


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Review from Peter M (Son of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have very little experience of care homes but I would not have wished for a better place for my mother to spend her last days. The premises were very comfortable and the staff helpful, considerate, courteous and sympathetic. I can not rate it too highly, Okeley Care Centre.

Reply from Beverley Brown, Home Manager at Okeley Care Home

Thank you for sending your kind thoughts regarding the staff and the home. I am happy that we were able to help make your mother's stay here a comfortable one.


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Review from Ellie G (Niece of Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant experience, I can tell our relative is well cared for. Staff are very friendly. The room is very cosy.

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Review from John G (Nephew of Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home was very nice. The staff are lovely and my uncle is well looked after. It's very secure with codes on all the doors and lifts and it's very clean. He's in much better health now that he is here.

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Review from P O (Son of Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum spent 6 years in the care of Okeley Chelmsford. The best possible care and compassion was shown to mum and was very reassuring to us as a family. The building itself is ideal for people with Alzheimers/Dementia who like to wonder.


The activities provided to the clients were also suitable to

their needs. The cleanliness was excellent. If we raised concerns it was taken onboard but this was a rare occasion.

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Review from Molly-Ann M (Wife of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was very happy with his stay and we have booked again for a few months time.

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Review from Geoffrey N (Wife of Resident) published on 19 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In all the 3 1/2 years that you have cared for my wife, I have never had any anxieties - you have always demonstrated deep love in all circumstances. The food was always good and presentation always considerate, with no undue pressure. Bed linen was constantly clean - as were the toilet facilities and
personal care. I know that my wife made many friends, often due to her knitting

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Review from B B (Daughter of Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first care home that ticked all the boxes for respite care for my mother. Immediately, I could see it was clean, welcoming and organised but I was so pleased to see how caring and happy the staff were when dealing with the residents and service users. My mother has memory problems but she
always shows if she is unhappy but she was perfectly content at this home and will be returning for further excellent care. Respite care is excellent.

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Review from R SS (Son-in-law of Resident) published on 12 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although it's an incredibly difficult time for all the family, having had to eventually admit my wife's father to a care home, we have found the facilities and staff at Okeley warm and welcoming. Dad has settled in quite quickly and had the full attention and experience of the fantastic carers. We would
not hesitate to recommend Okeley to others.

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Review from M S (Daughter of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt very sad moving dad to a care home but I know I have made the right choice.
The home is very welcoming. The staff are amazing and dad has settled quite well.
Management and staff are always helpful, very reassuring and always there to answer questions. They also keep you up to date with his
needs, meds etc. I would definitely recommend this home it is outstanding.

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Review from Alison D (Daughter of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although the food can sometimes be a bit monotonous the caring attitude of the staff more than makes up for any shortcomings. The staff are the shining jewel in this home, caring, efficient and very hard working.

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Current Review Score: 9.6 (9.617)

Overview of Review Score

The Review Score of 9.6 (9.617) out of 10 for Okeley Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.617 for Okeley Care Home is calculated as follows: ( (344 Excellents x 5) + (112 Goods x 4) + (24 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 488 Ratings = 4.617

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Okeley Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Hayley

Hayley Gibbs

Job Title: Home Manager

Joined: 2020

I joined Excelcare in 2016 after having been with my previous care provider for 16 years and wanting to develop my career further. I started at Sweyne Court in Rayleigh where I stayed for four years. Then in 2020, the Home Manager role became available at Okeley, and I was ready for the new challenge whilst staying with Excelcare, where I love working. It was the perfect opportunity.


I enjoy making people happy and comfortable and creating
memorable moments that the people living with us can enjoy and reminisce about. It is so wonderful seeing people previously isolated become social butterflies and make new friends.


The team are kind, caring and compassionate and puts the people living at Okeley first. They are keen and willing to learn, and I hear many positive comments about them from the residents and their loved ones. I am so proud to be part of the Okeley family