The New Deanery

Deanery Hill, Bocking, Braintree CM7 5SR
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9.8 96 Reviews
  • The New Deanery, Braintree
The New Deanery is a 93-bedroom care home set in glorious six-acre grounds, situated in Braintree. The home provides a safe and secure “home from home” environment.

With an award-winning Chef and Activities team, residents can enjoy exceptional dining experiences and engaging activities carefully planned to keep them engaged.

The care home also features a BBQ pit, perfect for warm outdoor gatherings, an onsite Minibus for convenient local community outings, and a Joy Birds Dementia Friendly Club that encourages inclusivity.

With activities available every day, an onsite Café/Bistro and a dedicated Hairdresser, residents' needs are catered to. Residents and family members can relax in an array of spaces, such as the quiet lounges, and a banquet hall is available to cater to special occasions. The New Deanery Care Home is also home to 8 charming and friendly peacocks.

Experience comfort, happiness and cherished memories at The New Deanery Care Home.

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Care Provided by The New Deanery

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 93 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rachel Marlow (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (89)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (89)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024

Funding & Fees Guide for The New Deanery

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,500
    • Self-Funded Residential Dementia Care £1,500 – £1,500
    • RESPITE Self-Funded Residential Care £1,700 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,700 – £1,700

  • Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact The New Deanery to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Family and friends always receive a warm welcome.


  • Parking

  • There is ample on-site parking.


The New Deanery Reviews (96)

Total of 96, showing 41-60
9.8

The New Deanery has a Review Score of 9.8 (9.816) out of 10, based on 43 reviews in the last 2 years. Over all time The New Deanery has 96 reviews.

Overall Experience

  • 82
  • 12
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Date Published

96
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Review from Sue C (Daughter of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away recently in the care home - peacefully and with dignity. I cannot praise the staff highly enough for their round-the-clock thoughtful and thorough care of my mum. All staff were considerate, caring and respectful of her needs. The staff have also been exceptional in their care
of my father following the passing of my mother. The staff show genuine warmth towards my dad. They help him to occupy his time - concerts, bagatelle, and horse race activities are particularly welcomed by my dad - and give him space to reflect when he wishes this. The staff were very supportive of close family members too during this difficult time. I would not hesitate in recommending this residential home to anyone seeking to find a care home/caring environment to support their loved one.

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Review from Frances R (Sister of Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident at The New Deanery for over four years. My sister is well looked after and always seems happy. My sister loves the activities and trips in the minibus. The staff always have time for my sister and always have time to tell me how she is. My sister enjoys the food, which
is excellent and I often stay for lunch with her. We both enjoy the lovely grounds.

Reply from Priyanka Gadhe, Marketing Administrator at The New Deanery

Thank you for sharing your positive feedback about The New Deanery Care Home. We are delighted to hear that your sister has been well looked after and is happy. We appreciate your kind words. At The New Deanery Care Home, we strive to provide exceptional care services to all our residents. Kind regards.


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Review from Hayley H (Daughter of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as you enter, the cleanliness is apparent. My mum has been a resident for five years, and it is like walking into her home with lots of family present. Mum has just got over Covid and I can only applaud the staff for the care and support they gave. I would like to thank them all.

Reply from Priyanka Gadhe, Marketing Administrator at The New Deanery

Thank you for sharing your positive feedback about The New Deanery Care Home. We appreciate your kind words. At The New Deanery care home, we strive to provide exceptional care service to all our residents. Kind regards.


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Review from Pam C (Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I stayed at The New Deanery for the 4th time this year and as before was looked after very well by all the staff. If I had any worries, someone came and sorted out the problem. The food was good and always a choice and if you didn't want that, they were happy to offer something else.
There were activities
to take part in and also a library if you wanted quiet time.
I was there for the Jubilee celebrations and everyone enjoyed the tea party with relations and friends.

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Review from Paula L (Daughter of Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff at The New Deanery always have treated my mother with respect, making her experience wonderful.

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Review from Marilyn P (Daughter of Resident) published on 25 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in The New Deanery since 2019 and has been given good care. Family problems have been dealt with in a professional but understanding way. I feel reassured that my mother is in a kind and caring environment.

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Review from L L (Daughter of Resident) published on 23 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Far too many negatives and not enough positives. Management appear to not be in control. Some carers at least try, others just say they are too busy to assist the resident.

Reply from Julia Clinton, CEO at The New Deanery

We are so sorry to learn of your opinion of our care home. Having cared for your Mother for almost four years, we are all extremely fond of her and we work hard each day to ensure that she feels comfortable, safe, and secure in a loving environment. That said, we take your comments very seriously and will always check to ensure that your Mother feels we are meeting her expectations in terms of the care and support she receives. Thank you for taking the time to complete the review, your concerns have been escalated to our senior management team in line with our formal complaints processes. Someone will be in touch very soon.


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Review from Stephen D (Son of Resident) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, The New Deanery management and staff, provide an excellent service and Mum is well cared for. However, on occasions, meals are delivered cold and not what has been ordered. Service could be improved by agreeing an individual 'likes & dislikes' with the residents and more attention to what has
been requested. Further, again, occasionally laundry is not actioned and returned in a timely manner and another resident's clothes are sometimes returned and placed in drawers, leading to frustration. A little more care and attention to detail would easily resolve the issue. Notwithstanding the two concerns, Mum is extremely happy at the care home and very much appreciates the dedicated service and care received.

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Review from Michael E (Son of Resident) published on 14 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall view of the New Deanery Care Home is outstanding, the care and attention to detail never cease to amaze me. During the past difficult times when staff were off with covid and people were working long hours to cover, the standard of care my mother received did not decline at all, which was
a credit not only to all the staff but how the home is managed. Communication is very good and I am kept totally in the loop, especially as my mother is suffering acute dementia and her behaviour is challenging. My mum is not easy to care for at this time but her needs are well supported by a skilful and highly trained team. I would highly recommend this establishment.

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Review from Susan S (Daughter of Resident) published on 11 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I do not believe that the care and support that my mother received during her stay at the New Deanery could have been bettered. She considered all the staff and carers as her friends and extended family. Although she resisted going into care, within days she was referring to The New Deanery as home
and was extremely happy and well cared for. While she was still mobile, she was taken out on trips which she thoroughly enjoyed. We cannot praise all the staff highly enough for the love, care and joy that they gave to my mother. On behalf of her family, I wish to give a huge thank you to all the staff at the New Deanery.

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Review from Ian W (Son of Resident) published on 2 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away earlier this month after having spent 3 years at the New Deanery and I couldn't have wished for her to have received better care. I found the staff kind and attentive - in spite of the fact she could be a 'little' difficult at times and the room was always clean. I no longer live
in the UK and couldn't visit her as often as I would've liked, but the staff were superb in arranging for me to FaceTime with her. I've no hesitation in recommending this care home and can only hope that if I'm ever in the same situation, I receive the same level of care as she did. The affection shown to my mother was outstanding and I know how much she appreciated it.

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Review from S T (Nephew of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank and congratulate ALL members of staff, for the hard work and care provided throughout the last 7 months and the issues arising from the covid pandemic.


My aunt has been with the New Deanery for coming up a year, and her care would appear to excellent.


In such testing times,

we have been kept updated on a regular basis, and have visited when permitted. We have been fully supportive of the actions they have taken and the procedures put in place.


Their covid procedures are excellent and they have done a great job keeping everyone safe and well.


Thank you all!


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Review from T R (Niece of Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My auntie has been a resident for a couple of years, she always appears well cared for and generally happy. She needs twenty four hour care, and the family are happy to visit her knowing she is receiving this at The New Deanery. She would be very lonely if she could not mix with other residents.

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Review from J G (Niece of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt moved in here, having come from a retirement complex, as she needed care and help. She and I were made so welcome, and everything was done to help us settle her into a smaller 'apartment'. She was settled on a table for meals with the loveliest of ladies. I have always been made most welcome
in all aspects of The New Deanery. The staff are extraordinary, fabulous and hardworking. Thank you so much.

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Review from Beverley B (Relative of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had not visited The Deanery until a family member became a resident. I am overwhelmed with all the staff at The Deanery, they are the most kind, helpful, professional staff I have ever come across. Sonnet should be very, very proud of all that work at The Deanery. When I visit I am offered a hot drink
and made to feel very welcome. Excellent care home, excellent staff. Well done to you all.

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Review from J A (Daughter of Resident) published on 14 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for accommodating my mum for a short stay. She had a fantastic time. She hadn't spent so much time with her brother since they were children. The kindness and thoughtfulness of the staff are amazing. The food was delicious and as a visitor, I also felt cared for. I can't say enough
good things about this place and already planning the next respite. Thank you.

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Review from M V (Daughter of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with The New Deanery was fantastic. They do so much for the residents and everyone knows everybody by name which is very special. We had friends that came to see mum and they were also very impressed by the cleanliness and the general impression you get as you walk in. I would highly recommend
The New Deanery to anyone thinking of a care home.

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Review from Sue V (Respite Resident) published on 12 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was here in respite for three weeks following several periods in hospital. The care was excellent. All staff, regardless of their role, were kind, caring, efficient and helpful. The room my mum was in was well equipped and comfortable. The food was very good and plentiful and because of that
mum now has her appetite back after a long period of 'not being bothered' to eat. I am a lot younger than nearly all of the residents there but will need help after orthopaedic surgery next year, and although I am not local, I will almost certainly be asking for a fortnight's respite care there myself.

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Review from Wendy M (Daughter-in-law of Resident) published on 11 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The New Deanery has been a godsend to us. My mother-in-law was a resident for 15 months and was treated with the utmost respect. She was not the easiest of people and was fiercely independent and was respected for that in the case of her care. Everyone from the manager (who has the patience of a saint)
front of house staff always cheerful and ready to help. Deputy manager, senior carers and carers, kitchen staff, bistro and coffee lounge workers and cleaners always passed with a smile and a hello. I would definitely recommend this care home to anyone who has a relative needing caring with kindness.

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Review from R T (Son of Resident) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely welcoming - mother stayed for nearly 3 weeks respite care. Very happy and would definitely use The New Deanery again. Thank you.

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Current Review Score: 9.8 (9.816)

Overview of Review Score

The Review Score of 9.8 (9.816) out of 10 for The New Deanery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.816 for The New Deanery is calculated as follows: ( (419 Excellents x 5) + (70 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 500 Ratings = 4.816

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The New Deanery is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 93 registered maximum number of service users is 18.6, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (14)

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Meet the Team (1)

Rachel

Rachel Marlow

Job Title: Home Manager

Joined: 1999

Rachel has worked at The New Deanery for over 25 years, starting as a Care Assistant and progressing her career with various promotions as Senior Carer, Team Leader, Deputy and eventually Home Manager.


Rachels' dedication and commitment to The New Deanery is very special indeed, and her passion for her residents and staff can be seen in everything she does. Having constant leadership has led others at the New Deanery to follow in her footsteps and progress their careers at the home which in turn ensures our residents have a stable and consistent team to care for them.


When asked why she chose a career in care, she said, 'I just wanted to make a difference in the lives of the elderly.' We can certainly say she has done that and more in her quarter-century of caring for those living and working at The New Deanery.


Outside of work, Rachel is an avid cricket fan and enjoys travelling with her family and friends (but not her two furry friends, her cats Oscar and Smudge!).