Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.
Visiting is 24/7 no appointment needed.
Parking on site
Prince Edward Duke of Kent Court has a Review Score of 9.7 (9.747) out of 10, based on 16 reviews in the last 2 years. Over all time Prince Edward Duke of Kent Court has 69 reviews.
Review from P H (Respite Resident) published on 11 April 2025
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Reply from Michelle Sims, Home Manager at Prince Edward Duke of Kent Court
Thank you so much for your kind words. We are so pleased you enjoyed your stay. I will pass your kind words to the staff and the chef's. We look forward to welcoming you back should you need respite care in the future.
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Review from John W (Respite Resident) published on 3 April 2025
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Reply from Michelle Sims, Home Manager at Prince Edward Duke of Kent Court
Thank you for your review. I apologise if we got some things wrong, I will ensure that staff answer calls as soon as they are able to. We have today posted missing laundry direct to you. We look forward to hopefully seeing you in the future.
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Review from Lesley R (Daughter of Resident) published on 20 March 2025
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Reply from Michelle Sims, Home Manager at Prince Edward Duke of Kent Court
Hi,Thank you for you kind review. We are pleased the taster day, so experience life in our home went well. Mum has settled in nicely. She appears happy and content and has made new friends. We look forward to your visits.
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Review from Helen S (Daughter of Resident) published on 14 March 2025
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Reply from Michelle Sims, Home Manager at Prince Edward Duke of Kent Court
Hi, thank you for your kind words, mum definitely became part of our big family, enjoying new activities, especially the music and visits from children. We are sorry for your loss and we miss her dearly.
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Review from Glenis B (Wife of Resident) published on 29 November 2024
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Reply from Michelle Sims, Home Manager at Prince Edward Duke of Kent Court
Thank you, we are so pleased you enjoyed your break. We wish you a very Merry Christmas and look forward to seeing you both again.
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Review from A B (Son of Resident) published on 18 September 2024
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Reply from Michelle Sims, Home Manager at Prince Edward Duke of Kent Court
Many thanks for your kind review. We are so pleased Mum has settled in well and is making new friends. We look forward to a happy future.
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Review from Debbie T (Niece of Resident) published on 18 September 2024
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Reply from Michelle Sims, Home Manager at Prince Edward Duke of Kent Court
Dear Debbie, I would like to thank you for your review, we wish you and your family best wishes. We are pleased that your Uncle has found suitable accommodation to meet his needs and we wish him well. Many thanks.
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Review from D B (Relative of Resident) published on 20 March 2024
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Reply from Michelle Sims, Home Manager at Prince Edward Duke of Kent Court
Thank you for your kind review; we are looking forward to our refurbishment, which will create a welcoming environment for our residents and visitors.
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Review from David K (Son-in-law of Resident) published on 24 January 2024
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Reply from Michelle Sims, Home Manager at Prince Edward Duke of Kent Court
Many thanks, David, for your kind review. We pride ourselves on providing person-centred care to all our residents whilst maintaining their independence.
We are so pleased you all enjoyed the Christmas Concert; our entertainment here is excellent and is enjoyed by everyone. We hope to see you soon. Please join our Facebook page, if you haven't already, where we display our activities photos and videos.
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Review from Peter S (Resident) published on 19 January 2024
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Reply from Michelle Sims, Home Manager at Prince Edward Duke of Kent Court
Dear Peter, thank you for your kind review. We are so pleased you enjoyed your stay here and will pass on your comments to the care team. We are sorry the food did not live up to higher expectations; we will be working on this to provide meals that are of substantial quality and quantity. We thank you for your excellent piano playing; some residents asked where you had got to! Hopefully, we will see you soon.
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Review from Ronald M (Nephew of Resident) published on 6 December 2023
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Reply from Michelle Sims, Home Manager at Prince Edward Duke of Kent Court
Thank you for your kind review; I will pass on your kindness to the staff and am so pleased they were both happy living at Prince Edward Duke of Kent Court.
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Review from Keith B (Husband of Resident) published on 5 December 2023
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Reply from Michelle Sims, Home Manager at Prince Edward Duke of Kent Court
Thank you for your review, our aim is to provide activities to meet the needs of the residents, from singers and dancers to animals and the children who come to entertain.
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Review from Brian A (Husband of Resident) published on 5 December 2023
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Reply from Michelle Sims, Home Manager at Prince Edward Duke of Kent Court
Thank you for your review we look forward to seeing you over the Christmas period.
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Review from Trevor E (Respite Resident) published on 30 November 2023
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Reply from Michelle Sims, Home Manager at Prince Edward Duke of Kent Court
Thank you Trevor for your kind review. We are so pleased you enjoyed your stay. We look forward to seeing you next month.
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Review from R P (Son of Resident) published on 9 October 2023
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Reply from Michelle Sims, Home Manager at Prince Edward Duke of Kent Court
Thank you for your kind words.
Mum has settled in really well and enjoys the daily goings on within the home. She has made many new friends. It is a pleasure looking after mum.
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Review from P F (Wife of Resident) published on 4 October 2023
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Reply from Michelle Sims, Home Manager at Prince Edward Duke of Kent Court
Hello,
Thank you so much for your kind review. We strive to make the transition into a care home as smooth as possible, and are here to answer all your questions, to support and advise in the best way possible, as this must have been hard for the both of you. I'm so pleased you felt supported and comforted. Your husband enjoyed his stay and we look forward to seeing you in the near future.
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Review from Barbara L (Daughter of Resident) published on 14 April 2023
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Reply from Michelle Sims, Home Manager at Prince Edward Duke of Kent Court
Thanks so much for your positive feedback! The staff all work extremely hard and are a credit to our home. Thank you again.
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Review from A M (Daughter-in-law of Resident) published on 13 February 2023
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Reply from Marlena Bucko, Business Relationship Manager at Prince Edward Duke of Kent Court
Good morning Ann,
Thank you for your honest feedback. The Health and Social Care sector is currently extremely understaffed, however, we are doing our best in recruiting good quality staff members. We have recently had many new employees come through our doors and we are currently processing many more too. Please bear with us whilst they settle into their new roles.
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Review from Kerry K (Daughter of Resident) published on 14 September 2022
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Reply from Marlena Bucko, Business Relationship Manager at Prince Edward Duke of Kent Court
Hi Kerry,
Thanks so much for your feedback and a very positive one at that! We try our best to ensure the smoothest and calmest transition into the home. I am glad to hear your mum has managed to make friends promptly, despite her initial shyness. Yet again, thank you for your kind feedback, it means a lot to us.
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Review from Stuart C (Son of Resident) published on 23 May 2022
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Reply from Marlena Bucko, Business Relationship Manager at Prince Edward Duke of Kent Court
Thank you so much for taking the time to leave a review. We are happy to hear that you feel we have been supportive of your mum's needs and are able to make her life a little better than what it has been for the past several months! I will be sure to pass your lovely feedback back to the team.
Kind regards
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The Review Score of 9.7 (9.747) out of 10 for Prince Edward Duke of Kent Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.747 for Prince Edward Duke of Kent Court is calculated as follows: ( (150 Excellents x 5) + (27 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 186 Ratings = 4.747
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Prince Edward Duke of Kent Court is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Apr 2020
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Job Title: Home Manager
Joined: 2022
Job Title: Deputy Manager
Joined: 2005