Review from Vanessa K (Daughter of Resident) published on 15 October 2021
Submitted via Website • Report

Overall Experience

My mother has completely changed in a positive way since becoming a resident. The care, support, respect, interaction, cleanliness and food are excellent. Everybody goes out of their way to help and meet her needs in a wonderful location. Activities and entertainment are unbelievable, both in terms

of social interaction and cognitive. In addition, I and the family have been supported and guided through emotional times. It’s one big loving family in a large family house! In these strange times, the staff have risen to the challenges in a very professional way always with residents' safety and care in mind.

Reply from Jade Gibson, Business Relationship Manager at Prince Edward Duke of Kent Court

Thank you so very much for taking the time to submit a review for Prince Edward Duke of Kent Court and for such wonderful feedback. It is our absolute pleasure to be able to care for your mother within the home and we are delighted that you feel we have been supportive. It has been a very emotional and challenging time for us all navigating through the pandemic but we hugely value your continued support and generosity and the residents' safety and wellbeing is at the heart of every decision we make. Your feedback really is genuinely appreciated and will be fed back to the team. Thank you again and take care.

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Review from Valerie H (Daughter of Resident) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience

The care my mother has received since becoming a permanent resident in November 2019 has been amazing. I cannot find one single word or comment to fault the care. I am so grateful that she is safe and being loved and looked after. I miss not being able to hug and talk to her and hold her hand but the

staff are so kind and I am satisfied that Mum is in a good place. My thanks to everyone.

Reply from Jade Gibson, Business Relationship Manager at Prince Edward Duke of Kent Court

Thank you so very much for taking the time to submit a review for Prince Edward Duke of Kent Court and for your incredibly kind words. We are so pleased that you are happy with the care and support we provide your Mother and it really is our pleasure. This has been such a challenging year for everyone but we cannot wait to welcome you back in the very near future!

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Review from Howard E (Son of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience

I am pleased to say that my elderly mum is spending a second spell in Stisted enjoying excellent respite care. This is a particularly challenging time for all of us at the moment due to Covid but I cannot imagine any other facility that could offer her better care and support than Prince Edward Duke

of Kent Court.

Reply from Jade Gibson, Business Relationship Manager at Prince Edward Duke of Kent Court

Thank you so much for taking the time to submit a review for Prince Edward Duke of Kent Court and for such kind and valued feedback. We have absolutely loved having your Mum stay with us for a second time at Prince Edward and she is very much part of the family! Your feedback really is appreciated and we will continue to strive to improve the lives and wellbeing of the wonderful residents in our care. Thank you again and take care.

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Review from Sally B (Daughter of Resident) published on 21 December 2020
Submitted via Website • Report

Overall Experience

My mother has received and continues to receive excellent care from the caring and professional staff at Prince Edward Duke of Kent Court, Stisted Hall. They were particularly proactive in ensuring robust protection measures were put in place to safeguard their residents and staff during the early days

of the pandemic and these measures continue to be enforced and enhanced as the situation develops. Although it has been a very difficult year when I have hardly been able to see my mother at all due to cross border travel restrictions, it is comforting to know she is in safe and caring hands. It is lovely to see pictures posted on social media of my mother enjoying activities and interacting with the other residents.

Reply from Jade Gibson, Business Relationship Manager at Prince Edward Duke of Kent Court

Thank you so very much for taking the time to submit a review for Prince Edward Duke of Kent Court and for your kind feedback. Whilst the Covid pandemic period has been such a challenging period for us all, we are so pleased you feel comforted knowing that your Mother is in our care and it has been our privilege to be able to support your Mother through this difficult time. We are delighted that you are able to see everything that we get up to on our very busy social media page for relatives and can't wait to welcome you back to the home!

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Review from Jenny (Daughter of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience

Prince Edward Duke of Kent Court, from the first moment I rang for an enquiry I was treated with the utmost respect, it is not easy sending a loved one away to be cared for, but I'm so glad I did. My mum is getting the most amazing care, the staff go way beyond anything I could ever imagine. Truly amazing

people, I have spent 10 years myself caring in homes and in the community looking after the elderly, and I must say from what I have seen, and what my mum tells me, us as a family are so lucky to have got mum into the care of this home, truly amazing! Thank you, RMBI and Prince Edward Duke of Kent Court for everything, 5 stars without a doubt!

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Review from Valerie H (Daughter of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience

The home has taken extremely good care of both of my parents - unfortunately, my father has passed away, but my mother continues to enjoy living in the home. It puts our minds at rest to know that she is so well cared for, especially during such difficult times.

Reply from Jade Gibson, Business Relationship Manager at Prince Edward Duke of Kent Court

Thank you so much for taking the time to submit a review for Prince Edward Duke of Kent Court and for your kind feedback of the home. We are so pleased that you feel your Mother is well cared for and she is very much an important part of our big family here at Prince Edward! Thank you again for your feedback.

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Review from Peter B (Son of Resident) published on 19 November 2020
Submitted via Website • Report

Overall Experience

My mother entered Stisted Hall in April 2020 and is extremely well cared for by staff who constantly go the extra mile for the residents especially in these difficult times of pandemic. The home is situated in beautiful grounds and residents are taken around these, the Golf Course and through the Safari

Trail in the woods on an 8 seater buggy. The new visitor pods enable safe visiting to take place and appointments are booked online. There are lots of activities taking place, including a weekly inter home quiz online in which relatives and friends can join in and see their loved ones. It gives me huge peace of mind that Mum is well cared for in safe hands 24/7. The staff here are genuinely caring, supportive, progressive and always open to ideas and suggestions. I am extremely grateful to everyone at Stisted Hall for enabling Mum to enjoy quality care with dignity.

Reply from Jade Gibson, Business Relationship Manager at Prince Edward Duke of Kent Court

Dear Peter, thank you so much for taking the time to submit a review for Prince Edward Duke of Kent Court and for your incredibly kind words. We are delighted that your Mother is able to enjoy our varied program for activities and regularly joins us for rides on our Safari Shuttle, or for our weekly quiz! We are so pleased that you feel your Mother is in safe hands and our aim absolutely is for our residents to have the quality care they deserve with dignity as you describe. It is our pleasure to be able to care for your Mother and we always strive to improve so thank you for your feedback.
Kindest regards, the Home Management Team.

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Review from Donald W (Respite Resident) published on 19 November 2020
Submitted via Website • Report

Overall Experience

My time has been very comfortable. My room was perfectly comfortable, superbly clean and the decoration was very up to date. I understand it had been redecorated recently, as all the bedrooms have. There was everything I needed even a plug on the mirror for my toothbrush and razor. They had thought

of everything. The security at the home was as good as you would expect. Requesting for help or emergency assistance was all there and efficient. The food was a good choice especially the desserts. Activities included going out on the shuttle, an eight-seater golf buggy. You get to go out without having to walk miles, around the grounds and even around the golf course. There were even evening activities like quizzes but I’m not really into them. Nothing was too much trouble and the staff were very helpful and efficient. They even sorted out my hearing aids. Being a friend of the home, volunteering and driving for them, I am pleased to say how much I have enjoyed it. Home from home.

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Review from Dennis M (Son of Resident) published on 19 November 2020
Submitted via Website • Report

Overall Experience

A wonderful venue with caring and professional staff, lots to do even during the pandemic. Safe meeting pods allow visits to be conducted. Food is excellent with a wide choice on offer. Wonderful grounds are regularly explored by the new home buggy which takes the residents on animal trails through

the woods.

Reply from Jade Gibson, Business Relationship Manager at Prince Edward Duke of Kent Court

Dear Dennis, thank you so much for taking the time to submit a review for Prince Edward Duke of Kent Court. We are delighted with your feedback and are so pleased that you have been able to use our Covid-secure visiting pods. Our Safari Shuttle certainly has been a hit with the residents and we cannot wait for relatives to be able to come for a ride!
Kindest regards, the Home Management Team.

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Review from Audrey B (Daughter of Resident) published on 18 November 2020
Submitted via Website • Report

Overall Experience

The home has always had very good standards but since the new manager has been at the Home she has done wonders in updating facilities and activities for the residents. My mother especially enjoys the jaunts in the new safari bus acquired by the home this summer. The entire team of staff have excelled

during the Covid crisis, keeping all our loved ones safe. I would highly recommend Stisted Hall.

Reply from Jade Gibson, Business Relationship Manager at Prince Edward Duke of Kent Court

Dear Audrey, thank you so much for taking the time to submit a review for Prince Edward Duke of Kent Court. We are thrilled that you are pleased with our updated facilities and activities - we are in the process of refurbishing both communal areas of the home and bedrooms to an incredibly high standard for our residents, and our activities program is indeed very varied. I am so pleased your Mother is able to enjoy trips on our Safari Shuttle which has certainly been a hit with our residents!
Kindest regards, the Home Management Team.

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Review from Sonja V (Daughter of Resident) published on 18 November 2020
Submitted via Website • Report

Overall Experience

My mother has been a resident of Prince Edward Duke of Kent Court for over 3 years. I can highly recommend it. The staff are so caring and engaged with the residents that it really does give the atmosphere of the home. As I live overseas I am only able to visit once a year, but when I do the staff all

make me very welcome and it is lovely to be able to spend whole days with mum and share mealtimes with her. The Facebook page the management have created is a wonderful way of keeping updated on the wide variety of activities and events organised for the residents and to see mum participating. Especially in this time of isolation, it is comforting to know that mum is being so well looked after.

Reply from Jade Gibson, Business Relationship Manager at Prince Edward Duke of Kent Court

Thank you so much for taking the time to write a review of Prince Edward Duke of Kent Court. We are so pleased that you are able to join us on Facebook to see all of the fun and exciting things we get up to! And we are delighted that you are so pleased with the care that your Mum is receiving with us as part of our big family at Prince Edward.
Kindest regards, the Home Management Team.

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Review from Stephen M (Son of Resident) published on 18 November 2020
Submitted via Website • Report

Overall Experience

I would like to thank the staff who do an amazing job with both my mum and dad, who are in different wings of the care home, even more so at these particularly trying times. The visiting Pods are a fantastic idea and allow me and my sister to visit on a regular basis.

Reply from Jade Gibson, Business Relationship Manager at Prince Edward Duke of Kent Court

Dear Stephen, thank you so much for taking the time to submit a review for Prince Edward Duke of Kent Court. We are delighted you have been able to make good use of the Covid-secure visiting pods. We are so pleased that you are happy with the care that you Mother and Father receive and it is our pleasure to have them with us at Prince Edward.
Kindest regards, the Home Management Team.

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Review from Susan R (Daughter of Resident) published on 17 November 2020
Submitted via Website • Report

Overall Experience

My father has been in the home for respite care at the age of 92 years. It was an easy process to apply for his place - he is self-funding. The home were very helpful and within 48 hours we took him for his stay. He is happy, safe and being cared for very well. He looks happier than he has for a long

time. We are able to visit the COVID safe pod which is bookable online. We can communicate with him on the phone and feel very confident in the staff.

Reply from Jade Gibson, Business Relationship Manager at Prince Edward Duke of Kent Court

Dear Susan,
Thank you so much for taking the time to write such a lovely review. We are incredibly pleased that you found the process of admission easy and that you seem so pleased with the care your Father has received. It is our absolute pleasure to be able to care for your Father and hope that he may come back to us for respite in the future! I am also delighted that you have been able to use our Covid-secure visiting pods which are working very well.

Kindest regards, The Home Management Team

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Review from Dermot G (Son of Resident) published on 17 November 2020
Submitted via Website • Report

Overall Experience

Great team that has helped Mum throughout these harrowing times, in and out of hospital with COVID and complications. Continually strived to improve contact and communications, and couldn’t have asked for a more professional and comprehensive service.

Reply from Jade Gibson, Business Relationship Manager at Prince Edward Duke of Kent Court

Dear Dermot,
Thank you so much for taking the time to review Prince Edward Duke of Kent Court. We are absolutely delighted that you are pleased with our service, especially during these difficult times as described, and we do always strive to achieve more and more. It is our absolute pleasure to be able to care for your Mum.

Kindest regards, the Home Management Team

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Review from Donna E (Niece of Resident) published on 17 November 2020
Submitted via Website • Report

Overall Experience

I am posting this review for July 2020 as my Aunt was 90 years old this month. Originally we had planned a small family gathering at the home to celebrate this milestone birthday, this was with the full cooperation of the home who were going to arrange afternoon tea at a very reasonable price, and they

very kindly offered to contribute her birthday cake. Unfortunately, COVID-19 put paid to all of that, and we were faced with no celebrations until the home stepped up, and arranged not only a cake but gifts, cards, singing and a video call. Despite my aunt having Dementia she clearly thoroughly enjoyed every single minute. This is only one situation where the staff at Stisted go over and above the norm, I have never encountered staff who show such care and devotion to all the very precious family members in their care, this is not just a job to them, it is a calling. Families can feel safe entrusting the care of their loved ones to PEDKC.

Reply from Jade Gibson, Business Relationship Manager at Prince Edward Duke of Kent Court

Dear Donna
Thank you so much for taking the time to review Prince Edward Duke of Kent Court.
We are delighted that you were pleased with the celebrations arranged for your wonderful Aunt's extra special 90th birthday in these difficult times. Celebrating birthdays and special occasions are so important to us at Prince Edward and our Activities Coordinator coordinates everything to ensure an extra special day!
Your comments regarding our care team having a calling for their profession are very touching and it really is our pleasure to be able to care for your Aunt.

Kindest regards, the Home Management Team

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Review from Janet T (Daughter of Resident) published on 9 October 2020
Submitted via Website • Report

Overall Experience

My lovely mum had been a resident for four and a half years. She was really happy and settled and, as a family, we felt confident and assured that her developing needs were being fully met. Over the last few months, she had become increasingly frail and Parkinson's disease had taken its toll. The staff

were always very upbeat and Mum thoroughly enjoyed her chats with them - she maintained her sense of humour! Mum sadly passed away at the end of August. The staff were extremely professional and supportive throughout her final few days and showed love and sensitivity to both Mum and myself at a very difficult time. I would not hesitate to recommend this home.

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Review from Susan D (Daughter of Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience

My mother has been in Prince Edward Duke of Kent Court for one year. My mother is very happy, well cared for, and content. Great meals and beautifully served in an attractive dining room. There are plenty of entertainments e.g. a Caribbean day, with steel band and menu. A Welsh day, with residents,

making Welsh cakes, Welsh Rabbit, and Leeks on the menu. They have a large golf buggy and regularly take residents for a drive around the beautiful golf course and village.

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Review from Claire B (Daughter of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience

If you are lucky enough to be able to have a relative in this home, you will not be disappointed. I have both parents in the home, my mother is in the final stages of Alzheimer's and she has been looked after so well, with care and love. Not being able to see her during the Covid-19 times has been

hard, but knowing where she is with the amazing staff who care for her, makes it so much easier.
My dad who is the main house loves it and honestly forgets he's in a care home and believes he is in a 5-star hotel with great views and restaurants!
Couldn't be happier.

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Review from Christina S (Daughter-in-law of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience

My Mother-in-law has been here for 2 years. She is very well looked after by the friendly and caring staff. There are many activities on offer, an exceptional building and beautiful gardens to enjoy. Despite her dementia, she has thrived and is always eager to join in. Couldn't recommend more highly.

Reply from Agnieszka McDonald, Home Manager at Prince Edward Duke of Kent Court

Many thanks for your kind review. It is wonderful to hear how happy your mother-in-law is at our home.

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Review from Barbara S (Wife of Resident) published on 8 July 2020
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Overall Experience

It's a heartbreaking decision when you know it's time your loved one was cared for professionally. I took that decision last year.
I can honestly say that my darling husband is happy and content. He is extremely well looked after. The cooking is a big bonus for him because he loves his food. There

is always something going on for the residents and I can't thank them enough for the way they have handled the coronavirus issues. The residents are still having fun, probably more than the rest of us. Experts say carers wait too long for help. I did. Don't wait to get help. It's still heartbreaking but it is the perfect solution for My man.

Reply from Agnieszka McDonald, Home Manager at Prince Edward Duke of Kent Court

Thank you so much for taking the time to review your experience at Prince Edward Duke of Kent Court. We are so pleased that you are so delighted with your husband's care, and especially that your experience during the pandemic period has been so positive.

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Prince Edward Duke of Kent Court

Care Provided by Prince Edward Duke of Kent Court

Good to Know

Funding & Fees Guide for Prince Edward Duke of Kent Court

Facilities