Quenby Rest Home

Brightlingsea Road, Thorrington, Colchester CO7 8JH
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9.6 34 Reviews
  • Quenby Rest Home, Colchester
Quenby Rest Home is a residential care home for the elderly and is registered for dementia care. Situated in Thorrington Quenby is close to the idyllic town of Brightlingsea (Winner of Best small town (2000). It is also near Colchester in Essex.

Provides a sensitive and caring environment for your relative in the beautiful Essex countryside near to the sea.

Quenby is part of a group which comprises a residential care home and a domiciliary care agency in London. The Management has over two decades of experience in the Hospitality and Care Home sector.

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Care Provided by Quenby Rest Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 26 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Nithyanand Navaneethakrishnan (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (26)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011
    • Number of floors: 1

Funding & Fees Guide for Quenby Rest Home

  • Hairdressing and chiropody care are not included in your standard fees

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available for visitors and staff


Quenby Rest Home Reviews (34)

Total of 34, showing 1-20
9.6

Quenby Rest Home has a Review Score of 9.6 (9.552) out of 10, based on 7 reviews in the last 2 years. Over all time Quenby Rest Home has 34 reviews.

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Review from Jim G (Son of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been a Quenby Rest Home resident for almost two years now. Prior to coming to Quenby Mum lived independently at home and had care staff helping her at home. Unfortunately, this became insufficient as Mum required more assistance and reassurance, particularly at night. Quenby has undoubtedly
provided great care and support to Mum and she is very contented at Quenby. Two members of staff in particular and the whole team at Quenby have been a massive reassurance to myself and my brother and our family.
Mum does have dementia but she is physically mobile and enjoys the garden and activities at Quenby. She particularly enjoys her trips to the library and to the coast with a staff member on the bus (Mum has a bus pass). A key quality of Quenby is that Mum has the chance to speak to staff and residents, she does enjoy chatting and socialising which she can do at Quenby much more so than when she was at home. Thank you to all the team at Quenby for taking such good care of Mum.

Reply from Nithyanand Navaneethakrishnan, Home Manager at Quenby Rest Home

Thanks for your lovely feedback. Will pass along your feedback to our team members. If you have any suggestions to enhance the quality of our service, please let us know as well. Your feedback is always welcomed and appreciated. Thanks again for your kindness and support.


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Review from C B (Respite Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was absolutely delighted at the wonderful care, understanding and helpfulness of all of the staff at this home. They always were polite, helpful and pleased to help us gain our mobility and use of our body back after laying in the hospital with very little thought to our needs.
The food was very
good, with one particular lady who made home-cooked cakes, pies etc.
The home had an extremely friendly atmosphere, the permanent residents seemed really happy being there.

Reply from Nithyanand Navaneethakrishnan, Home Manager at Quenby Rest Home

Thank you for your kind feedback. I will surely pass this on to my team. I'm really glad you have achieved the outcome you expected. I'll also pass your feedback to the RTH team. Take care.


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Review from Jenna G (Granddaughter of Resident) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan came here for a rest to homestay and now she doesn't want to go home! The staff are incredible. They are like a family and make you feel part of it. They are attentive and caring. Any sign of Nan not being 100% they are doing checks, samples and talking to the doctor. I could not be more grateful
for the team at Quenby. Also, the food is amazing! Always options and always fresh! Thank you, Quenby for making my nan comfortable, safe and happy.

Reply from Nithyanand Navaneethakrishnan, Home Manager at Quenby Rest Home

Thank very much you, Jenna. I am so pleased that your experience is very positive so far with Quenby and the staff team. I will share your feedback with staff team as well. Thanks again.


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Review from Vanessa H (Daughter of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was sent to Quenby Rest home for assessment and I can't speak highly enough of the staff. Carers, management, cleaners, laundry staff - all of them were friendly and welcoming both to Dad and to me. Residents were treated with kindness and respect and we were kept informed of everything that
was happening with Dad. Thanks to all the staff for the care and compassion they showed to both of us at a difficult time.

Reply from Nithyanand Navaneethakrishnan, Home Manager at Quenby Rest Home

We are very thankful for your time and valuable feedback. It was a pleasure supporting dad and knowing you. Give our regards to dad. Take care.


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Review from Carole K (Daughter of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was at Quenby for 4 weeks of respite care. What a fabulous experience. This is a really caring home with every member of staff working as a team. Such patient, kind and helpful carers. Nothing is too much trouble. Such a welcoming environment. Everyone from maintenance, kitchen, laundry, carers,
team leaders, and management were so friendly. It was a pleasure to visit. Dad really flourished and is doing well back home. Wouldn't hesitate to recommend, the best care ever. Thank you for everything, Quenby!

Reply from Nithyanand Navaneethakrishnan, Home Manager at Quenby Rest Home

Hope you are well. Thank you for your feedback. I am glad to know dad is doing well. Our regards to everyone.


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Review from Sue S (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent almost four weeks at Quenby for respite care following a hospital admission. The care he received was fantastic, and the staff were always very attentive, friendly and happy towards all the residents and visitors. He was extremely well looked after and had fun with games, activities, entertainment
and fresh air in the garden. Thank you to all the staff at Quenby.

Reply from Nithyanand Navaneethakrishnan, Home Manager at Quenby Rest Home

Hi Sue, thank you for your kind words and positive feedback. It was a pleasure caring for dad. Kind regards.


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Review from David G (Son of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident at Quenby. I visit often from the US and it's a huge relief to me that she is being looked after by the staff at the home. The people who work at Quenby are excellent and I feel that not only are they conscientious towards the cleanliness and operations of the home but they are
caring and humorous people as well. The staff seem to have good morale and are open, friendly and attentive. I think this makes an enormous difference in the day-to-day atmosphere of the place. It's clean, the food is very good and there is a devotion to making sure that residents are engaged and active where possible. It's quite a lively place and yet residents do have time on their own - but I like that people are not left to just sit on their own for too long. I feel that the staff are decent people who are dedicated to the dignity of the residents.

Reply from Nithyanand Navaneethakrishnan, Home Manager at Quenby Rest Home

Thank you for your lovely feedback and we will continue to enhance the life of everyone we care for. I appreciate your support and involvement in mum's care too.
Thanks again for your review.


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Review from Jan S (Daughter of Resident) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this home enough. The care they showed to my mum and our family was incredible, nothing was too much trouble for them. The home-cooked food was lovely as were the homemade cakes, plus lots of cups of tea. The person who does the entertainment is brilliant and I really enjoyed his quizzes
and he encourages all the residents to join in too. Such a lovely caring home, I cannot thank you all enough.

Reply from Nithyanand Navaneethakrishnan, Home Manager at Quenby Rest Home

We are very pleased with your feedback and thank you all for showing your support to our staff. You are always welcome to pop in for a cuppa. Take care.


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Review from Gary J (Son of Resident) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot speak highly enough of the staff and the care and attention that they gave my mum while she was there. Not only did they look after her, but they also looked after her visitors as well. Everything is done with a smile.

Reply from Nithyanand Navaneethakrishnan, Home Manager at Quenby Rest Home

We are very pleased with your feedback. We will pass your feedback on to our staff team. We also appreciate all your family support for your mum.


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Review from Tracy O (Respite Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Quenby Rest Home provides an exceptional service as all the staff go above and beyond any expectations you may have. They cannot do enough for residents and visitors. We felt like we had hit gold with this care home and we cannot recommend it enough. Whatever stage the resident is at, they cater for
and as the family, we were all welcomed in with open arms. Everything is truly wonderful, the staff, the accommodation, the cleanliness, the food and drinks and even the entertainment! You are amazing!

Reply from Nithyanand Navaneethakrishnan, Home Manager at Quenby Rest Home

Thanks for the review. We had great pleasure providing care for mum. I will pass your feedback to our staff, I am sure they will be very pleased to receive such a positive feedback.


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Review from Susan O (Daughter of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with Dad's care at Quenby Rest Home, the staff are very caring. Food is always good and Dad is encouraged to join in with socialising in the day room. Staff are always friendly when we visit.

Reply from Nithyanand Navaneethakrishnan, Home Manager at Quenby Rest Home

Thank you for your review. Our team are always working hard to provide best care possible. Please feel free to discuss any concerns with us, we are more than happy to support.
I'll pass your feedback to our team.


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Review from Jean P (Wife of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I, plus the family, had a lovely wedding anniversary party at Quenby.

Reply from Nithyanand Navaneethakrishnan, Home Manager at Quenby Rest Home

Thanks for your lovely feedback. I will definitely pass it along to all the staff involved in your husband's care. Any suggestions and ideas, please do not hesitate to let me know. We can all work together to make things even better than it already is.


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Review from Alison G (Daughter of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum joined Quenby Care Home in November 2021 and I cannot praise enough the standard of care, love and support that she is given. The residents enjoy lots of activities, singing and dancing resulting in lots of joy and laughter. Mum absolutely loves the food! We feel so happy and relieved that our
mum is in a most wonderful care home. Well done Quenby!

Reply from Nithyanand Navaneethakrishnan (Anand), Home Manager at Quenby Rest Home

Thanks for your lovely feedback, your trust and your continued involvement in mum's care and wellbeing. We'll work together to ensure mum's physical and emotional needs are taken care of. Kind regards.


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Review from Joy F (Wife of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Quenby since April of last year when I could no longer cope with his care alone as he has vascular dementia. All the staff are kind and helpful and look after the residents with lots of care, laughs and cuddles. Christmas and New Year they put on lots of games and parties for
the residents to enjoy. A very happy place for our loved ones to be and my husband seems happy and contented in there. Wonderful Staff.

Reply from Nithyanand Navaneethakrishnan, Home Manager at Quenby Rest Home

Thank you for your lovely feedback. We very much appreciate your support with your husband's care. We will ensure that your husband gets the care and support he deserves. I'll share your comments with our team. Regards.


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Review from Karen R (Daughter of Resident) published on 11 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had my mum in another home which was awful. Finally got her moved to Quenby, it is the best thing I have ever done. The staff are fantastic, caring and go way beyond. I honestly believe you can’t get better care than Quenby. Thank you all at Quenby.

Reply from Anand Nava, Home Manager at Quenby Rest Home

Thanks for your response. We very much appreciate it. We will work together to keep mum safe, happy and healthy. Thanks again from Quenby team.


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Review from Jacinta T (Daughter of Resident) published on 4 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently become a resident at Quenby and at the age of only 72, we as a family have found this transition very difficult. I must say that Quenby have been outstanding with providing my mother with the care that she needs. The transition has been made all the more difficult with the current
Covid controls in place but the staff have been absolutely amazing at keeping me updated and well informed about what is going on. My mother has a beautiful, clean and well-presented room and she is always given plenty to eat and drink. The staff are always calm and pleasant and I really have to give a very special mention to the certain staff who are absolutely amazing. This very special lady certainly found her calling in life when she became the deputy manager and an outstanding carer at Quenby. It takes a very special person to be a carer and Quenby has some of the best!

Reply from Nithyanand Navaneethakrishnan (Anand), Home Manager at Quenby Rest Home

Thank you for your feedback and I'll certainly pass it on to our excellent team. We will work together to take care quality to the next level.


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Review from L H (Son of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff are always very happy in their work and connect very well with the residents. The communication between the home and residents family is amazing, and they make good use of social media, which is so important at this time. They continue to use new ideas to entertain the residents and keep
them busy.
My mother has dementia, so doesn't really know us her children any more, but I can truly say in her own world in the home, she seems very content. I couldn’t ask for anything more than that.

Reply from Anna Swed, Home manager at Quenby Rest Home

Hi, Thank you so much for a lovely review. It means a lot to us.


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Review from Kim D (Daughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, due to Covid, we have not been able to visit my Mum since she went into the home, but all my dealings with the staff have been very positive; they all seem very happy and helpful. There seems to be a lot of activities for the residents and interactions are possible through social media.
I am very happy that Mum is getting 1st class care.

Reply from Anna Swed, Home manager at Quenby Rest Home

Dear Kim, Thank you very much for your kind words.


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Review from Terence B (Son of Resident) published on 19 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just a couple of words for the staff at Quenby, brilliant, fantastic, caring, sharing and loving! So thank you so much for looking after our mum at the age of 92, she has come on leaps and bounds since you’ve all been looking after her. The transformation in just a few weeks is remarkable.

Reply from Anna Swed, Home manager at Quenby Rest Home

Thank you very much. We really appreciate your kind words.


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Review from Sandra C (Daughter of Resident) published on 19 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has dementia and Quenby is her home, her family and friends. At this very testing time for all of us, her whole family are so glad she is somewhere she gets looked after completely. Cuddles, chat, entertained, personal care to a very high standard. Excellent meals, home kept clean, clothes changed
and washed frequently. I cannot thank everyone who works at Quenby enough for looking after my mum. I recommend and praise Quenby to everyone I know.

Reply from Anna Swed, Home manager at Quenby Rest Home

Thank you Sandra. Your feedback is very important.


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Current Review Score: 9.6 (9.552)

Overview of Review Score

The Review Score of 9.6 (9.552) out of 10 for Quenby Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.852 for Quenby Rest Home is calculated as follows: ( (69 Excellents x 5) + (12 Goods x 4) ) ÷ 81 Ratings = 4.852

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Quenby Rest Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Frequently Asked Questions about Quenby Rest Home

What types of Care is Quenby Rest Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Quenby Rest Home provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Quenby Rest Home have?

There are 26 Single Rooms.

What are the Facilities & Services at Quenby Rest Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Quenby Rest Home to the centre of Colchester?

6.5 mile(s) as the crow flies, distance by road may be significantly further.