Redbond Lodge

Chequers Lane, Great Dunmow CM6 1EQ
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9.8 107 Reviews
  • Redbond Lodge, Great Dunmow
Redbond Lodge is set in the quiet and rural location of Great Dunmow. Although quiet places can be found if that is what you wish, it is a busy home and residents always involved in some event. The dining room changes with the calendar, Halloween, Guy Fawkes, Christmas, the wonderful atmosphere is just enhanced by those extra special touches that everyone makes.

At any Runwood Home carers pride themselves on providing person-centred care to support and enable residents to retain their independence within comfortable homely surroundings and Redbond excels in this.

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Care Provided by Redbond Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Racquel Cruz (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (81)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (13)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005
    • Number of floors: 2

Funding & Fees Guide for Redbond Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
  • (these prices are only a guideline, please contact Redbond Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Redbond Lodge Reviews (107)

Total of 107, showing 1-20
9.8

Redbond Lodge has a Review Score of 9.8 (9.795) out of 10, based on 54 reviews in the last 2 years. Over all time Redbond Lodge has 107 reviews.

Overall Experience

  • 85
  • 21
  • 1
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Date Published

107
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Review from Marilyn R (Sister of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my brother came here, he was very poorly. The care he has received has been so kind, and he is so much better. The staff here are so caring, and I cannot thank them enough. When I leave, I know my brother is safe and well cared for. You are amazing. Thank you.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Thank you for sharing your positive feedback about Redbond Lodge. We're delighted to hear that your brother has received great care from our team and it's wonderful to know that your experience reflects this commitment.


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Review from J S (Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed to stay in Redbond Lodge for rehabilitation following major surgery. The management team offered me a room within two hours of my request and I settled in well.
The staff were caring, efficient and friendly and I was well looked after, which helped me so much on my road to recovery.
Thank
you and happy new year.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Thank you for taking time to give us feedback on our service. We are delighted to hear that your has settled well.


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Review from M W (Son of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum was at Redbond Lodge for just over a year until she died recently. After not being able to look after herself at her previous accommodation due to health issues, her goal was to get to Redbond Lodge, where she finally got to. Every time I visited my Mum, all the staff were kind, courteous, considerate
and helpful towards my mother. Once Mum settled in, due mainly to all the friendly and helpful staff, she really enjoyed her stay at Redbond Lodge, with the various activities and days out, making some new friends and meeting up with some old ones. The accommodation was always clean and tidy and I cannot praise all the staff highly enough, they all do a brilliant job. Thank you all for looking after our Mum.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Dear Family, Thank you for taking the time to review Redbond Lodge and for your amazing positive feedback. Your feedback is truly invaluable to us and Redbond team who go over and above the standards in order to provide high standard of care. It was a pleasure looking after your mum. I will pass your kind words onto the rest of the team. Again, Thank you so much from the bottom of our hearts. Kind regards.


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Review from Stuart W (Son of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to write to thank you and your team for all the wonderful care you gave mum during her time at Redbond Lodge. During her stay mum was particularly taken with the staff. She was always complimentary about them. Mum loved the activities that the life style co-ordinator put on for the residents.
She also loved the external trips, particularly Clacton and Meadowcroft Christmas market. I'd like to thank you from the bottom of my heart for all the love, care, respect and dignity shown to mum during her time with you.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Thank you for your kind words and for sharing this heartfelt feedback. It was a true privilege to care for your mother and to ensure she felt comfortable, loved and at home here at Redbond Lodge. Knowing that she had respect and affection for our team means so much to us. Thank you again for allowing us to be part of her life and rest assured that we will share your lovely feedback to the team. Kind regards.


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Review from H S (Daughter of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the quality and the care within the home. Mum received excellent care, and many of the staff went over and above in their care, especially Mum's key carer. Thanks again to all.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

We are grateful and appreciate your kind words. Thank you for taking the time to provide us with this lovely review. The team at Redbond Lodge will continue to provide the best care possible to our residents.


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Review from L K (Friend of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was apprehensive on my first visit to Redbond Lodge - but was quickly put at ease by the well-kept garden and the friendly reception inside, taking me straightaway to see my friend. There were carious options where I could sit with him, all pleasantly airy, comfortable and spacious and filled with
lovely plants and pictures. All the staff were so helpful and caring, making sure I felt comfortable. I was offered a drink and the option to stay for a meal. I was impressed with the lounges and spacious room and the cleanliness of the whole place. I left looking forward to my next visit.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Thank you so much for your lovely and kind words. Redbond Lodge team works hard to deliver a high standard of care and it's lovely to be able to pass feedback to them so they can see the difference they make. Again, thank you so much.


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Review from A C (Son of Resident) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care has been excellent, lovely staff, lovely room, very satisfied.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Thank you for taking the time to leave such a thoughtful review about Redbond Lodge. On behalf of Redbond team Thank you and we're so pleased to hear about your experience and will ensure we are sharing this with the team.


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Review from Shirley F (Daughter of Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day of residence, my mum and I have had a good experience with Redbond Lodge and all its staff, including the kitchen. We have been fully updated with COVID jabs, doctor appointments, Mum's health overall and moving rooms in her best interest. Mum is also able to phone me with assistance
if gets upset. I have recommended Redbond Lodge to other people as excellent.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Hi, thank you for taking the time to review our service, and we appreciate your feedback. We are very pleased that your mum is happily living at our home. On behalf of the Redbond team. Thank you again, and I will pass on your lovely compliments to the team. Kind regards.


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Review from C F (Daughter of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Redbond Lodge in January 2024. The staff have been amazing in helping her settle in at a difficult time for the family. Mum cannot fault the staff. She is very satisfied with Redbond. She has enjoyed the activities, loved the live entertainment and the food is very good. Mum has a
gluten-free diet which has been taken care of. I would recommend Redbond, it is a very friendly and homely environment for residents.

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Review from Peter H (Husband of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the time my wife has been a resident of Redbond Lodge I have been greatly impressed with the warm and friendly interaction between residents and every level of management and staff. I know how difficult it has been for me to deal with my wife's wishes and needs but the smooth and friendly way
adopted at Redbond Lodge has been an education to me. It also explains why so many past retired staff members are proud to be associated with the place. I would like to congratulate everyone involved in achieving such a remarkably successful community spirit and long may it continue.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Thank you so much for your kind words. We really appreciate your feedback which we will share with the team. We are so pleased that your wife have settled well.


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Review from Deborah W (Daughter of Resident) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To all at Redbond Lodge who took such excellent care of my mum. Thank you. I am truly humbled at the impact my mum had on the people around her. She settled very quickly, loved her room, having her hair cut, having a laugh. She did have a wicked sense of humour! She was very happy and that is due to
all of you exceptional lovely people who gave and gave such compassion, dignity and love. The day of Mum’s passing was one of the hardest, saddest days of my life, but the support I was given and are still given by all of you got me through those first raw hours. I wish I could tell Mum of her journey leaving Redbond for the last time. I was overwhelmed by the support, compassion and emotion shown to a lady who was only with you for a very short time. I will treasure that going forward.
I know my mum was a wonderful lady, I am so pleased you all got to know her that way too.
Thank you from the bottom of my heart.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Thank you for taking the time to review Redbond Lodge and for your amazing and lovely 5-star rating. Your feedback is truly invaluable to us and Redbond team who go over and above the standards in order to provide high standard of care. I will pass your kind words onto the rest of the team. Again, Thank you so much from the bottom of our hearts. Kind regards, Racquel


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Review from Wendy D (Daughter of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate the home high enough. The care that is given to Mum is outstanding. All the staff are exceptional.
The home is always clean and tidy.
All the residents seem happy, including Mum.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Thank you so much for the time to leave us a lovely review. Your kind comments are highly appreciated and important to us here at Redbond Lodge. Best regards.


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Review from N C (Son of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is always very happy when we arrive and has her favourite spots to sit in. The home is bright, airy and all staff are so welcoming and happy. The gardens are lovely. We've just finished eating a very nice dinner with Mum. The staff are all so friendly, family-orientated and have a great sense
of humour. Nothing is too much trouble. Thank you so much for all your care.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Thank you so much for your kind words. We really appreciate your feedback which we will share with the team.


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Review from Andrew C (Son of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is beautifully decorated and clean. The care staff are all very caring and courteous towards residents and family, always willing to talk and discuss any needs of their loved ones.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

We are very grateful to hear your feedback about the team at Redbond Lodge. Thank you so much for taking the time to review our home.


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Review from C R (Son of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at the home since 2019. He has been looked after very well, and the family think the home is perfect for him. He is always treated with dignity and the food and care are great.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Thank you so much. On behalf of the Redbond team, we appreciate you taking the time to write this positive review, and we view your dad as part of the family. Kind regards.


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Review from A D (Daughter of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When you walk in the door at Redbond Lodge, it is so clean and welcoming. The management and staff are friendly, kind and caring. There are plenty of activities to get involved in if you want to. All the residents are extremely well cared for and there is no better place for Mum to be.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Thank you for your lovely review. It is indeed a pleasure to read positive reviews from family. The staff, who always give their utmost best to look after the residents, are very pleased. Redbond team will continue to strive to keep the standard higher and higher. Kind regards, Home Manager.


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Review from L A (Daughter of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been living with you at Redbond Lodge for the last 3 years. Each time we visit the home we are extremely impressed with the pleasant atmosphere. All the staff are friendly and welcoming and the home itself is very clean and nicely presented. My mother recently celebrated a very big birthday
and the staff at Redbond made sure to make her feel special on her big day.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Thank you for your review. We are pleased that your mum has settled in so quickly after her move from the hospital. She is much more relaxed and peaceful. She celebrated her 100 years old with other staff and residents and she was so pleased and happy that day.


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Review from S P (Daughter of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at Redbond Lodge in December. She has mixed dementia and was no longer able to live at home. From the day she arrived, she has been made to feel welcome, comfortable and respected. The staff are wonderful and the manager's leadership is outstanding. Mummy adores the activities and
variety of things to do. She is engaged and I am confident she is safe. I am kept informed and special thanks to the office staff for making the process so smooth.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Thank you for taking the time to write a review, it means a lot to all our staff.
It is so good to hear that you are happy with all aspects of our care.


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Review from J W (Resident) published on 22 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy here. I don't rate the food. Small amounts. Not like where I was. It is presented nicely. We are cared for well. Rooms are clean.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Thank you, for taking the time to leave us a review and for your lovely comments about our home and team at Redbond Lodge. Your feedback will be shared with the team.


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Review from L T (Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been living in Redbond Lodge for nearly 2 years. I have found the service to be good.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Thank you for taking the time to give us a review of our service. I will share this with Redbond team staff. We are pleased that you are settling in well.


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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Redbond Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.795 for Redbond Lodge is calculated as follows: ( (516 Excellents x 5) + (117 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 640 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Redbond Lodge is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 54 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (6)

Racquel

Racquel Cruz

Job Title: Home Manager

Welcome to Redbond Lodge! My name is Raquel and I am the Home Manager of our lovely home. I moved to the UK in 2008 and started my career in the United Kingdom. I joined Runwood Homes in November 2008 in different roles from Healthcare Assistant, Care Team Leader, and Deputy Manager from 2012 until I decided to take a big responsibility as a Home Manager at Redbond Lodge. I strongly believe that Customer Service is a key priority, as is building up the home’s residents, families, relatives, and friends and understand the important contribution that these relationships make to the successful running of the care home. Redbond Lodge is such a lovely home with a good reputation in the community. I want to continue to build on that for more people to see it as the place to be. Furthermore, I want to ensure that the team feel valued and that they all have the training and support needed to do their very best. I love my team and deeply appreciate their hardworking commitment to their role. I feel privileged to be part of such a wonderful, caring team who are dedicated to maintaining the safety well-being and the best quality of life of all our residents. Thank you for considering Redbond Lodge and we hope to see you soon!


Patricia

Patricia Holmes

Job Title: Care Team Leader

Joined: 2014

I’m Patricia, and I’ve been a Care Team Leader for nearly 10 years. I love seeing the positive impact our home has on someone’s life. The efforts made by all staff members—from the care team to the domestics—are truly rewarding, and seeing the outcome of everyone’s hard work in our residents’ smiles makes it all worthwhile.


I hold an NVQ Level 3 and take great pride in my role. In my spare time, I enjoy spending time with my family, watching movies, and, of course, irritating my husband—something I’m quite excellent at!


Marie

Marie Gibson

Job Title: Head Housekeeper

Joined: 2012

My name is Marie. I have proudly served as Head Housekeeper at Redbond Lodge for 12 years. My role goes beyond maintaining a clean and welcoming environment—I am deeply committed to supporting our residents and staff whenever they need me.


I am a certified Dementia Champion, and completing the course was both enlightening and rewarding. I especially enjoy participating in musical activities at the Redbond Lodge, where I love getting everyone up and dancing, creating moments of joy and connection.


Outside of work, I cherish spending time with my family and grandchildren, who bring so much happiness to my life.


Lisa

Lisa Morgan

Job Title: Home Administrator

Joined: 2021

Hello, my name is Lisa, and I am the Home Administrator at Redbond Lodge, a position I have proudly held for the past three years. My journey in care began over 30 years ago as a healthcare assistant. Over the years, I progressed to a team leader role, always feeling a strong pullback to the care sector. Supporting residents, relatives, and staff brings immense fulfilment, and I am passionate about creating a nurturing and supportive environment.


Redbond Lodge is often complimented on its warm and friendly atmosphere, a quality I deeply value and take pride in contributing to every day.


Outside of work, I enjoy spending time outdoors walking our dog, travelling to new places, getting lost in a good book, and immersing myself in music.


Sarah

Sarah Tubby

Job Title: Receptionist

Joined: 2022

Hi, I’m Sarah, and I’ve had the pleasure of working as a Receptionist at Redbond Lodge for 1 year and 8 months. I truly enjoy interacting with our residents and their families, making sure everyone feels welcome and comfortable. My role gives me the opportunity to build strong connections, and I take great pride in providing excellent service.


Outside of work, I’m passionate about staying active. I hold a green belt in karate and love staying fit through various physical activities. When I'm not working, you’ll often find me enjoying a good movie at the cinema or taking peaceful walks in the countryside.


Karen

Karen Briggs

Job Title: Lifestyle Coordinator

Joined: 2022

Hi, I’m Karen, and I’ve been the Lifestyle Coordinator at Redbond Lodge for two and a half years. My passion lies in making our residents feel valued by organising meaningful activities that bring purpose and joy to their day.


I’m fortunate to work with amazing colleagues who make every day rewarding. While Christmas isn’t my favourite time of year, I do bring my own fun and quirky energy to the job—some might say I’m as mad as a hatter!


In my spare time, I love indulging in DIY projects and crafts, letting my creativity shine outside of work.


Frequently Asked Questions about Redbond Lodge

What types of Care is Redbond Lodge registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Redbond Lodge provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Redbond Lodge have?

There are 81 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Redbond Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Redbond Lodge to the centre of Great Dunmow?

0.2 mile(s) as the crow flies, distance by road may be significantly further.