Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
The home includes dedicated parking spaces.
Redbond Lodge has a Review Score of 9.8 (9.795) out of 10, based on 54 reviews in the last 2 years. Over all time Redbond Lodge has 108 reviews.
Review from Terrence M (Friend of Resident) published on 21 March 2025
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Reply from Racquel Cruz, Home Manager at Redbond Lodge
Thank you for taking the time to leave us such a lovely review, On behalf of Redbond Lodge team we're happy to hear that your friend's received a great care at Redbond Lodge. I will pass on your kind comments to the whole team.
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Review from Marilyn R (Sister of Resident) published on 19 February 2025
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Reply from Racquel Cruz, Home Manager at Redbond Lodge
Thank you for sharing your positive feedback about Redbond Lodge. We're delighted to hear that your brother has received great care from our team and it's wonderful to know that your experience reflects this commitment.
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Review from J S (Resident) published on 28 January 2025
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Reply from Racquel Cruz, Home Manager at Redbond Lodge
Thank you for taking time to give us feedback on our service. We are delighted to hear that your has settled well.
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Review from M W (Son of Resident) published on 3 January 2025
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Reply from Racquel Cruz, Home Manager at Redbond Lodge
Dear Family, Thank you for taking the time to review Redbond Lodge and for your amazing positive feedback. Your feedback is truly invaluable to us and Redbond team who go over and above the standards in order to provide high standard of care. It was a pleasure looking after your mum. I will pass your kind words onto the rest of the team. Again, Thank you so much from the bottom of our hearts. Kind regards.
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Review from Stuart W (Son of Resident) published on 3 January 2025
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Reply from Racquel Cruz, Home Manager at Redbond Lodge
Thank you for your kind words and for sharing this heartfelt feedback. It was a true privilege to care for your mother and to ensure she felt comfortable, loved and at home here at Redbond Lodge. Knowing that she had respect and affection for our team means so much to us. Thank you again for allowing us to be part of her life and rest assured that we will share your lovely feedback to the team. Kind regards.
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Review from H S (Daughter of Resident) published on 5 November 2024
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Reply from Racquel Cruz, Home Manager at Redbond Lodge
We are grateful and appreciate your kind words. Thank you for taking the time to provide us with this lovely review. The team at Redbond Lodge will continue to provide the best care possible to our residents.
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Review from L K (Friend of Resident) published on 29 August 2024
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Reply from Racquel Cruz, Home Manager at Redbond Lodge
Thank you so much for your lovely and kind words. Redbond Lodge team works hard to deliver a high standard of care and it's lovely to be able to pass feedback to them so they can see the difference they make. Again, thank you so much.
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Review from A C (Son of Resident) published on 15 July 2024
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Reply from Racquel Cruz, Home Manager at Redbond Lodge
Thank you for taking the time to leave such a thoughtful review about Redbond Lodge. On behalf of Redbond team Thank you and we're so pleased to hear about your experience and will ensure we are sharing this with the team.
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Review from Shirley F (Daughter of Resident) published on 5 July 2024
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Reply from Racquel Cruz, Home Manager at Redbond Lodge
Hi, thank you for taking the time to review our service, and we appreciate your feedback. We are very pleased that your mum is happily living at our home. On behalf of the Redbond team. Thank you again, and I will pass on your lovely compliments to the team. Kind regards.
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Review from C F (Daughter of Resident) published on 21 June 2024
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Review from Peter H (Husband of Resident) published on 10 June 2024
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Reply from Racquel Cruz, Home Manager at Redbond Lodge
Thank you so much for your kind words. We really appreciate your feedback which we will share with the team. We are so pleased that your wife have settled well.
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Review from Deborah W (Daughter of Resident) published on 28 May 2024
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Reply from Racquel Cruz, Home Manager at Redbond Lodge
Thank you for taking the time to review Redbond Lodge and for your amazing and lovely 5-star rating. Your feedback is truly invaluable to us and Redbond team who go over and above the standards in order to provide high standard of care. I will pass your kind words onto the rest of the team. Again, Thank you so much from the bottom of our hearts. Kind regards, Racquel
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Review from Wendy D (Daughter of Resident) published on 13 May 2024
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Reply from Racquel Cruz, Home Manager at Redbond Lodge
Thank you so much for the time to leave us a lovely review. Your kind comments are highly appreciated and important to us here at Redbond Lodge. Best regards.
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Review from N C (Son of Resident) published on 29 April 2024
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Reply from Racquel Cruz, Home Manager at Redbond Lodge
Thank you so much for your kind words. We really appreciate your feedback which we will share with the team.
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Review from Andrew C (Son of Resident) published on 29 April 2024
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Reply from Racquel Cruz, Home Manager at Redbond Lodge
We are very grateful to hear your feedback about the team at Redbond Lodge. Thank you so much for taking the time to review our home.
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Review from C R (Son of Resident) published on 22 April 2024
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Reply from Racquel Cruz, Home Manager at Redbond Lodge
Thank you so much. On behalf of the Redbond team, we appreciate you taking the time to write this positive review, and we view your dad as part of the family. Kind regards.
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Review from A D (Daughter of Resident) published on 19 April 2024
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Reply from Racquel Cruz, Home Manager at Redbond Lodge
Thank you for your lovely review. It is indeed a pleasure to read positive reviews from family. The staff, who always give their utmost best to look after the residents, are very pleased. Redbond team will continue to strive to keep the standard higher and higher. Kind regards, Home Manager.
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Review from L A (Daughter of Resident) published on 27 February 2024
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Reply from Racquel Cruz, Home Manager at Redbond Lodge
Thank you for your review. We are pleased that your mum has settled in so quickly after her move from the hospital. She is much more relaxed and peaceful. She celebrated her 100 years old with other staff and residents and she was so pleased and happy that day.
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Review from S P (Daughter of Resident) published on 27 February 2024
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Reply from Racquel Cruz, Home Manager at Redbond Lodge
Thank you for taking the time to write a review, it means a lot to all our staff.
It is so good to hear that you are happy with all aspects of our care.
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Review from J W (Resident) published on 22 February 2024
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Reply from Racquel Cruz, Home Manager at Redbond Lodge
Thank you, for taking the time to leave us a review and for your lovely comments about our home and team at Redbond Lodge. Your feedback will be shared with the team.
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The Review Score of 9.8 (9.795) out of 10 for Redbond Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 54 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.795 for Redbond Lodge is calculated as follows: ( (516 Excellents x 5) + (117 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 640 Ratings = 4.795
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Redbond Lodge is based on 54 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 54 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Oct 2017
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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