Redbond Lodge

Chequers Lane, Great Dunmow CM6 1EQ
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9.8 107 Reviews
  • Redbond Lodge, Great Dunmow
Redbond Lodge is set in the quiet and rural location of Great Dunmow. Although quiet places can be found if that is what you wish, it is a busy home and residents always involved in some event. The dining room changes with the calendar, Halloween, Guy Fawkes, Christmas, the wonderful atmosphere is just enhanced by those extra special touches that everyone makes.

At any Runwood Home carers pride themselves on providing person-centred care to support and enable residents to retain their independence within comfortable homely surroundings and Redbond excels in this.

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Care Provided by Redbond Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Racquel Cruz (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (81)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (13)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005
    • Number of floors: 2

Funding & Fees Guide for Redbond Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
  • (these prices are only a guideline, please contact Redbond Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Redbond Lodge Reviews (107)

Total of 107, showing 21-40
9.8

Redbond Lodge has a Review Score of 9.8 (9.795) out of 10, based on 54 reviews in the last 2 years. Over all time Redbond Lodge has 107 reviews.

Overall Experience

  • 85
  • 21
  • 1
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Date Published

107
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Review from K P (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Redbond Lodge Care Home have always shown compassion, and understanding for Mum's needs. Nothing has been too much trouble, always keep me/us as a family informed about Mum's well-being.
This review is to show our appreciation for the home when we all plus Mum wanted some private space/room to celebrate
Mum's birthday in December. We were allocated a communal room to allow us to do this.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Thank you so much for your time to give the Redbond team a review and feedback, we are extremely grateful. I will pass this onto our team.
Best regards.


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Review from L T (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only at Redbond for 7 weeks but during that time she was so happy. She made friends and the staff were so lovely to her. The manager was really supportive when Mum passed away as were all the staff.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Thank you for taking the time to leave a review for us here at Redbond Lodge and for the kind words. I will share this with the rest of the team.
Kind regards.


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Review from M B (Son of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has just moved in. She has been made to feel so welcome and really enjoys the company of the staff and other residents.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

We appreciate your positive feedback about your experience at Redbond Lodge. We are pleased to hear that your Mum is settling in well and enjoying the company of other residents and staff.


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Review from Georgina Y (Daughter of Resident) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum lived in Redbond Lodge Care Home for just over four years, until her death from Alzheimer's disease in October 2023. We can't thank the manager and whole staff team enough for the care, kindness and respect that they gave her over this time. It was her home in all senses of the word and they
became her extended family. They supported her on her dementia journey, enabling her to participate as much as possible. She was so happy. We visited regularly and never saw her suffer anxiety or stress during her time there. We couldn't have wished for more.
The team also supported us, as her family. We can't thank the manager enough for her communication with us and for her gently guiding us through Mum's final months, helping us to access services to ensure Mum's final care plan was in place for when she needed it. They were with us, together with her, on her final day. We will be forever grateful to them. Truly amazing people doing a phenomenal job.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Dear Georgina,
Thank you for taking the time to share your positive experience with us, Georgina. On behalf of Redbond team, we are so pleased to hear that your mum received great respect and tenderness during her stay with us.
Redbond staff are committed to providing the highest quality of care and we are delighted to hear that they exceeded your expectations.
It is heartening to know that our team were kind, friendly and that your mum was able to participate in a variety of activities.
Again, thank you so much for your positive review. Your kind comments will be passed on to the team.
Kind regards,
Racquel.


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Review from K P (Son of Resident) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When we brought our mum in for the first time at Redbond Lodge in December 2022, the staff were very friendly and kind. Nothing was too much trouble, which has continued. Mum has settled in well. The family are all happy with Redbond Lodge, knowing she is cared for in the best possible way.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Hi, thank you for taking the time and your valuable review. We are pleased that your mum has settled well at Redbond Lodge.
Kind regards.


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Review from Sarah M (Daughter of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Redbond Lodge Care Home is clean and tidy and a well-kept home.
All staff are lovely and caring.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Dear Sarah,
On behalf of Redbond team, we appreciate your positive comments, regarding our home and staff. Your kind words will be passed on to the team.
Kind regards,
Racquel.


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Review from S B (Granddaughter of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Nan arrived here, she has been very content and at ease. Her health has improved, and the care given to her is excellent. The activities are wonderful and varied with lots of thought. We are delighted with Redbond and the staff here and feel fortunate that she is so comfortable spending her days
here.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Thank you for taking the time to leave a review for us and for the kind words. We are so pleased to know that your Nan is settling in well in our home. I will pass on your lovely review to Redbond team.
Kind regards.


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Review from Belinda H (Daughter of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has improved dramatically since she came from the hospital six weeks ago. She seems to be very happy every time we visit. The carers are extremely helpful and caring, as are all staff. We are, as a family, so relieved that Mum is able to spend the rest of her time here at Redbond Lodge. We are so
thankful for all the help and support from everyone.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Dear Belinda, thank you for taking the time to leave such a wonderful review. Redbond team prides itself in providing the best possible care in a relaxed and homely atmosphere. Your kind words will be shared with the team.
Kind regards.


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Review from J W (Granddaughter of Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff members have been amazing and have gone above and beyond to meet my grandad's needs and also supported us, as a family, in the adjustment, which can be challenging emotionally.
Throughout, as a family, we have always felt welcome on arrival and throughout our visit, as though we are part
of the family.
We are always having regular updates when required which is reassuring to us, as a family.
The staff are always interactive and want to get to know my grandad and what makes him happy. We can't thank you all enough.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Thank you so much for your time and for giving us a nice review. On behalf of the team, we are so delighted to hear that you and your granddad are happy with Redbond Lodge.
Best regards.


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Review from C W (Daughter of Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are extremely pleased with the care my dad is receiving - everyone is interacting with him and going out of their way to get to know him as a person and what he likes doing. We, as a family, have been made to feel at home and can come and go as we please.
He loves walking and being
outside which the staff are accommodating when possible. We feel good in the knowledge that Dad is safe and well cared for.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Wow! Thank you for taking the time to give us such an amazing and heartfelt review. On behalf of the Redbond team, we are so pleased that we have been able to meet your dad's care needs. The whole team work extremely hard and is dedicated to caring for each and every resident individual care needs. Thank you so much.
Kind regards.


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Review from Nicola H (Daughter of Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here since August after a fall. She has settled in so well and joins in the activities and has been on a couple of day trips, which is wonderful and also to see on social media.
Everyone I have spoken to or had dealings with has been amazing and so helpful.
When I visit, everyone
is so friendly, and all the residents seem so happy.
All I can say is a massive thank you.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Dear Nicola, thank you for such a wonderful review, which I passed on to the team; they said that your mum is a pleasure to care for, and we are glad that she has settled in so well. Again, thank you so much.
Best regards.


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Review from David B (Son of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and attentive staff.
Mother is relaxed, cheerful and well looked after.
Mother is not really into any activities, so hard to judge them.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Dear Dave, thank you for taking the time to write a review and for your appreciation of the care and support we provide to your mum here at Redbond Lodge, as this is something we aim to achieve with the relationship-centred care we always strive to deliver. With Mum joining in activities, the well-being leaders have one-on-one sessions to visit your mum in her room to provide meaningful activities to enhance her social well-being as she prefers to spend time in her room and enjoys her own company and visits from her family and friends on a daily basis.
Kind regards.


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Review from Michael M (Son of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from the team, fells like a family when I visit my mum.
Mum is happier than she has been in a long time since coming to Redbond Lodge Care Home, the care she receives is first-rate.
Nothing is too much trouble for the team.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Dear Michael,
Thank you for taking the time to leave a nice and kind words review for Redbond Lodge Care Home. Your feedback is very much appreciated and we will ensure the team is made aware of your nice comments about us here.
Kind regards,
Racquel.


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Review from Simon B (Nephew of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was sent to Redbond Lodge for intermediate care after numerous falls leading to a hospital visit. We have found the staff throughout the home, from the manager to the office staff to the carers and cleaners to be friendly, kind and very helpful. Everyone, without exception, has made us and our
aunt feel welcome. The home is kept very clean in both communal and residents' own rooms, and the gardens are well looked after and have been enjoyed over the summer. We've also been given guidance and support when dealing with social services, which has been a massive help. Thank you all.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Dear Simon, thank you for the kind words. I am very pleased that I and the team have been able to provide the best care possible to your Aunt. I am pleased we have been able to provide a welcoming environment for yourself and your family. At Redbond Lodge, we take pride in putting our residents and their families first and treat them with kindness and compassion. Again, thank you so much; it means a lot to us here at Redbond Lodge.
Kind regards.


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Review from Pauline B (Daughter of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased and grateful for the fantastic way that my mother is cared for. Nothing is ever too much trouble, and they always look out for my mum. She has formed a strong attachment to some of the staff, which makes her more settled. They know that I like her to still look nice, and they always
dress her as she still looks like she used to. I would hate it if she ever had to move elsewhere.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Dear Pauline, thank you for taking the time to leave the Redbond team such a positive review regarding our home and staff, who work hard to provide the best possible care in a relaxed, person-centred and homely atmosphere. Your feedback will be passed on to the team.
Kind regards.


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Review from Wendy T (Sister-in-law of Resident) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are happy with the care provided at Redbond Lodge Care Home. If any issues occur they are dealt with promptly and actions agreed for a way forward. Certain staff have acted above and beyond their duty which I have always advised management so they can give them the praise required.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Hi Wendy,
Thank you for taking the time to leave Redbond Lodge a review. The Redbond team are so pleased to hear that you are happy with the level of care your brother-in-law from our team provides. Thank you.
Kind regards,
Racquel.


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Review from P T (Sister of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but good words for the staff and everyone who works here.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Thank you for taking the time to leave Redbond Lodge a review. We are so pleased to hear that you are happy with the standard of care your sister receives. Thank you for your kind words.
Kind regards,
Racquel.


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Review from P B (Son of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care my mother receives at this stage in her life. Staff are very supportive and have helped her adjust to this new stage in her life.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Dear Pete,
Thank you for taking the time to review our home. I will make sure to share/pass on your feedback to all staff. It is our pleasure to have your mum with us.
Kind regards,
Racquel.


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Review from L E (Cousin of Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin was admitted to Redbond Lodge Care Home seven years ago. My cousin was well cared for, always clean and seen to be taking part in activities. The staff always kept me well informed of any changes.
During my cousin's last days, staff were amazing with letting me know every change and have
asserted that my cousin had a peaceful end.
A delight to walk into a care home that doesn't smell of bodily fluids.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Thank you so much, I am so glad that you feel comfortable with us. I will share your wonderful review with the staff team and your lovely comments will be shared with the team here at Redbond Lodge.
Kind regards,
Racquel.


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Review from Linda D (Mother-in-law of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very welcoming home. Staff are helpful and kind. Rooms are light and airy and the gardens are very pretty.

Reply from Iwona Kawecka, Deputy Manager at Redbond Lodge

Thank you for taking the time to submit this response. We are pleased to hear your impression of our home, & the staff that constantly strive to deliver a good standard of care to the residents of Redbond Lodge. I will be sure to pass this onto them.


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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Redbond Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.795 for Redbond Lodge is calculated as follows: ( (516 Excellents x 5) + (117 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 640 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Redbond Lodge is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 54 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (6)

Racquel

Racquel Cruz

Job Title: Home Manager

Welcome to Redbond Lodge! My name is Raquel and I am the Home Manager of our lovely home. I moved to the UK in 2008 and started my career in the United Kingdom. I joined Runwood Homes in November 2008 in different roles from Healthcare Assistant, Care Team Leader, and Deputy Manager from 2012 until I decided to take a big responsibility as a Home Manager at Redbond Lodge. I strongly believe that Customer Service is a key priority, as is building up the home’s residents, families, relatives, and friends and understand the important contribution that these relationships make to the successful running of the care home. Redbond Lodge is such a lovely home with a good reputation in the community. I want to continue to build on that for more people to see it as the place to be. Furthermore, I want to ensure that the team feel valued and that they all have the training and support needed to do their very best. I love my team and deeply appreciate their hardworking commitment to their role. I feel privileged to be part of such a wonderful, caring team who are dedicated to maintaining the safety well-being and the best quality of life of all our residents. Thank you for considering Redbond Lodge and we hope to see you soon!


Patricia

Patricia Holmes

Job Title: Care Team Leader

Joined: 2014

I’m Patricia, and I’ve been a Care Team Leader for nearly 10 years. I love seeing the positive impact our home has on someone’s life. The efforts made by all staff members—from the care team to the domestics—are truly rewarding, and seeing the outcome of everyone’s hard work in our residents’ smiles makes it all worthwhile.


I hold an NVQ Level 3 and take great pride in my role. In my spare time, I enjoy spending time with my family, watching movies, and, of course, irritating my husband—something I’m quite excellent at!


Marie

Marie Gibson

Job Title: Head Housekeeper

Joined: 2012

My name is Marie. I have proudly served as Head Housekeeper at Redbond Lodge for 12 years. My role goes beyond maintaining a clean and welcoming environment—I am deeply committed to supporting our residents and staff whenever they need me.


I am a certified Dementia Champion, and completing the course was both enlightening and rewarding. I especially enjoy participating in musical activities at the Redbond Lodge, where I love getting everyone up and dancing, creating moments of joy and connection.


Outside of work, I cherish spending time with my family and grandchildren, who bring so much happiness to my life.


Lisa

Lisa Morgan

Job Title: Home Administrator

Joined: 2021

Hello, my name is Lisa, and I am the Home Administrator at Redbond Lodge, a position I have proudly held for the past three years. My journey in care began over 30 years ago as a healthcare assistant. Over the years, I progressed to a team leader role, always feeling a strong pullback to the care sector. Supporting residents, relatives, and staff brings immense fulfilment, and I am passionate about creating a nurturing and supportive environment.


Redbond Lodge is often complimented on its warm and friendly atmosphere, a quality I deeply value and take pride in contributing to every day.


Outside of work, I enjoy spending time outdoors walking our dog, travelling to new places, getting lost in a good book, and immersing myself in music.


Sarah

Sarah Tubby

Job Title: Receptionist

Joined: 2022

Hi, I’m Sarah, and I’ve had the pleasure of working as a Receptionist at Redbond Lodge for 1 year and 8 months. I truly enjoy interacting with our residents and their families, making sure everyone feels welcome and comfortable. My role gives me the opportunity to build strong connections, and I take great pride in providing excellent service.


Outside of work, I’m passionate about staying active. I hold a green belt in karate and love staying fit through various physical activities. When I'm not working, you’ll often find me enjoying a good movie at the cinema or taking peaceful walks in the countryside.


Karen

Karen Briggs

Job Title: Lifestyle Coordinator

Joined: 2022

Hi, I’m Karen, and I’ve been the Lifestyle Coordinator at Redbond Lodge for two and a half years. My passion lies in making our residents feel valued by organising meaningful activities that bring purpose and joy to their day.


I’m fortunate to work with amazing colleagues who make every day rewarding. While Christmas isn’t my favourite time of year, I do bring my own fun and quirky energy to the job—some might say I’m as mad as a hatter!


In my spare time, I love indulging in DIY projects and crafts, letting my creativity shine outside of work.