Redbond Lodge

Chequers Lane, Great Dunmow CM6 1EQ
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9.8 107 Reviews
  • Redbond Lodge, Great Dunmow
Redbond Lodge is set in the quiet and rural location of Great Dunmow. Although quiet places can be found if that is what you wish, it is a busy home and residents always involved in some event. The dining room changes with the calendar, Halloween, Guy Fawkes, Christmas, the wonderful atmosphere is just enhanced by those extra special touches that everyone makes.

At any Runwood Home carers pride themselves on providing person-centred care to support and enable residents to retain their independence within comfortable homely surroundings and Redbond excels in this.

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Care Provided by Redbond Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Racquel Cruz (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (81)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (13)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005
    • Number of floors: 2

Funding & Fees Guide for Redbond Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
  • (these prices are only a guideline, please contact Redbond Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Redbond Lodge Reviews (107)

Total of 107, showing 41-60
9.8

Redbond Lodge has a Review Score of 9.8 (9.795) out of 10, based on 54 reviews in the last 2 years. Over all time Redbond Lodge has 107 reviews.

Overall Experience

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  • 21
  • 1
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Date Published

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Review from Gillian N (Daughter of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, the care and services are very satisfactory. Some of the junior care workers need more training but the senior staff can't be faulted for the attention given to the residents. They are extremely informative, both by phone and in person.
One factor I do think could be improved is the personal
hygiene of the residents. I have had to raise, on occasion, teeth cleaning, nail care hygiene and hair brushing. They should be done daily.

Reply from Iwona Kawecka, Deputy Manager at Redbond Lodge

Thank you for taking the time to submit this response. We are pleased to receive the positive and not-so-positive comments as this will enable us to improve the service. We, at Redbond, aim to provide good care and support our resident’s well-being and with this in mind, we will use the information you have submitted to help grow services. Please do not hesitate to approach a member of the team when you visit us at Redbond Lodge Care Home to discuss any issues you may have.


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Review from Elaine E (Daughter of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After the initial shock of Mum going into care, she settled so well. I'm extremely happy of how happy she is now. Happier than she was at home.
She is so cared for and entertained. Couldn't be happier.

Reply from Iwona Kawecka, Deputy Manager at Redbond Lodge

Dear Elaine, thank you for taking the time to review Redbond Lodge. I am delighted to hear your kind remarks and it is a pleasure for us to look after your mother.


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Review from D O (Daughter of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and all the family are so satisfied and happy with all the care given. All staff are so friendly, kind and very caring.
The food and cleanliness are 100% perfect.
Thank you.

Reply from Iwona Kawecka, Home Manager at Redbond Lodge

Hi,
Thank you for your kind words and feedback. We appreciate you taking the time to review us. I will pass your comments on to the team.


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Review from Bernard T (Husband of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is seventy-six years old with multiple sclerosis (diagnosed with relapsing/remitting multiple sclerosis in 1980 after a few weeks as an inpatient at a hospital for neurological diseases). She underwent numerous tests under a prestigious doctor, later dubbed a sir (who died three years back and
has a plaque in Westminster Abbey for his work on neurological diseases). Relapses occur irregularly and afterwards my wife was in remission, but had minus 2% of the bodily function she had prior to the attack. My wife has steadily deteriorated. She was/is not an easy patient, but she is fully sentient and rather euphoric. This is good, but leads her to believe she can do things that she can't, like stand up safely or transfer to the toilet herself safely. She has fallen on a number of occasions and has metal plate in her arm, leg and hip. She has a permanent indwelling catheter, caused by her inability to control her urinating due to multiple sclerosis. She is deaf and has hearing aids in each ear. There are clear signs that she is having problems controlling defecating and is irregular and unpredictable. That is my attempt to explain how difficult it is to look after her properly. My wife went in to Redbond Lodge on Saturday 20th May 2023 and stayed ten nights. I picked her up on Tuesday 30th May 2023 at 3pm. She was well looked after in Redbond Lodge. It is quite difficult to elicit proper information from her, as she is forgetful, but she recalled going to bingo. The home is a good place with good, helpful and friendly staff, though my wife is rather a 'loner' and does not always engage in conversation easily. One feature which we regard as a very positive thing, is that meals are served more in keeping with our normal life and living structure. Most care homes or hospitals give a full main meal at around just after midday, followed by a snack or sandwich at around 5pm. Redbond Lodge serves main meals in the early evening, which in our book is good. Flexibility is also given to times of retirement, which we were asked about when my wife went into the home. Overall, we were pleased with Redbond and will come back again for a respite break. Thanks again to all the staff and management for doing a very challenging and difficult task very well. Well done. Not an easy job, as I know being my wife's sole carer, with help from the local city council. Good luck and best wishes.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Hi Bernard,
Thank you for taking the time to leave us this wonderful review. Your lovely comments will be shared with the team here at Redbond.
Kind regards,
Racquel.


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Review from L S (Daughter of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my parents have been residents in Redbond Lodge. My father passed away last year. Both parents have had great care and support in spending time with each other. The home is clean. Staff are friendly and helpful. My mum has been in the home six years or more. She has complained a few times about
the meals. I have always had good communication with the management, in dealing with any issues regarding my parents. Thank you to all the staff at Redbond Lodge.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Thank you very much for your nice review, your feedback is very important to us.


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Review from Florence R (Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff very caring, friendly and very helpful. The room was kept very clean and is very homely. Management are helpful and friendly, a very nice environment overall.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Thank you, Florence, for the lovely review. It was such a great pleasure to have you with us. We look forward to your next stay here at Redbond Lodge.


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Review from Edward W (Respite Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never stayed in a care home before, I've heard some bad stories. I have been here four weeks now and I was very surprised to find warmth, humour and top-class service. Redbond Lodge is managed very well, with everybody doing the different tasks with maximum effort and kindness. It has been a
pleasure staying here and I would not hesitate in coming back if it was necessary. Thank you team.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Thank you Ed for your kind words. It is a pleasure to have you in the home and we look forward to you staying longer with us.
Best regards,
Racquel


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Review from Will P (Son of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is by far superior to many I have been in. The staff are extremely polite and willing to help at all times. Mum is thriving since coming to Redbond Lodge. She has interaction with lovely people now. She's put on weight and had her hair done. All in all, we as a family, cannot praise Redbond
Lodge enough for the care Mum is receiving.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

We are delighted to read that you are so happy with the care that your mum is receiving. It means a lot to us at Redbond Lodge to know that residents are happy with the wonderful care that we give to all of you. It makes the Redbond team immensely proud, and I will make sure to pass on your lovely comments to all staff.
Again, Thank you so much for taking the time to write a review.


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Review from Susan C (Wife of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been receiving excellent care, he is happy and settled in Redbond. When he needed new glasses, it was all arranged by staff and he now has his new specs.
During a recent outbreak of COVID, he was kept safe and didn't contract the virus.
I am very happy with his treatment and have
no worries for his safety.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Thank you so much for writing such a lovely review about the home and the staff. Redbond team is always strive to do the best for the residents, so it is lovely and wonderful to received such a great praise.


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Review from David R (Son of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Redbond Lodge for two years and during that time he has been cared for in a safe and clean environment by helpful and efficient staff. He has dementia and Parkinsons disease and consequently has to use a wheelchair, but the staff are keen to offer him activities that
he can participate in that are within his capabilities. He enjoys the meals and he is regularly offered suitable drinks and snacks if needed during the course of the day. As a family, we are kept fully informed about his health and any change of circumstances and feel that if there are any matters we need to bring to the attention of staff when we visit, that those matters are promptly resolved. He had reached the point that he could not manage in his own home, notwithstanding family help and carer visits, and there is no doubt that being a full-time resident in this care home has proved to be a necessary but positive step for his health and well-being.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Thank you so much for taking the time to write such a lovely review. It is heart-warming for our staff to see the extremely positive impact the support and friendship they provide can have, not only for our residents but for the wider family too. The Redbond team work very hard and will be delighted to hear that you find the care and support provided by the Redbond team.


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Review from Paul W (Son of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the home for 3 years.
Throughout this time, she has been well cared for and the staff team has treated her with sensitivity and dignity. The home has a welcoming, friendly and communicative atmosphere and provides an overall excellent level of support and care for Mum.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Thank you for the lovely review. The Redbond team will really appreciate your kind words.


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Review from Toni O (Granddaughter of Resident) published on 28 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all really friendly to my grandad and me. They have gone above the normal level of care. They helped him settle in really well and are always on the phone/email if I need them. He loves watching the activities they do and in time I think he will join in more. They have given me full peace
of mind that Grandad is safe and looked after really well. Thank you.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Thank you for your kind words, this is much appreciated. Thank you for taking the time to share your feedback, which will be shared with the team.


Kind regards from us all at the Redbond Lodge.


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Review from Carole M (Wife of Resident) published on 28 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always friendly whenever I visit and always spotlessly clean. My husband is very happy here and I enjoy visiting. Thank you!

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Thank you for your wonderful comments on us, truly inspiring.


Kind regards,


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Review from J P (Wife of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the staff and everyone are absolutely lovely; I can't thank them enough.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Thank you so much for this nice review which I will be sure share with the team.


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Review from Christine C (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled well and has now been here for four months. Her room is light, bright and spotlessly clean. The care is excellent, and the home always listens and takes action when I have brought this up. Mum is safe and well cared for, and the meals are of a very high standard. I wish Mum would socialise
a little more and not sit in her room, but a lot of this is to do with her anxiety.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Dear Christine,
Thank you very much for taking the time to give us this feedback. We are always trying our best to provide standard care that is person-centred. The Redbond Lodge team are so happy that your mum has been able to settle in well. We always understand each resident’s needs are different and make changes according to that. Staff are continuing to offer and encourage your mum to join in daily activities and WBL is visiting your mum in her room on a daily basis and offering one-to-one activities sessions.
Kind regards,
Racquel


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Review from N K (Son of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the home very good, I am always informed on my father's progress. His needs are always catered for and it has always been a pleasurable experience when I visit my father.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Hi N K,
Thank you for your kind review. It's a pleasure to look after your father. I will be sure to pass your feedback on to the wider team.
Kind regards.


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Review from Sally-Anne L (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall we are satisfied with the level of care. Mum is happy and content which is the most important. The home smells nice and welcoming. Excellent receptionist who is a great communicator. Care staff are caring and notice when Mum is unwell, making referrals as and when necessary.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Hi Sally-Anne,
Thank you very much for your kind review. The team is delighted to hear you are happy that your mother lives here at Redbond Lodge and is content with her day-to-day care and that you find the staff our very helpful.
Kind regards.


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Review from Lorraine T (Daughter of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Redbond Lodge Care Home for two and a half years. After the first year, her situation changed meaning that the care she required changed completely. The Redbond team was very quick to respond to mum's new situation and continue to give her a level of care that is second to none.
Most
important to us, the family, is that whenever we visit Mum is content and comfortable and always full of praise for the staff. Although mum is bedridden and not able to join the other residents she says she can hear them singing which makes her day. She says that the staff are constantly popping in to make sure that she is comfortable and that she always feels safe and looked after.
I would highly recommend Redbond Lodge, the team is fantastic and keeps us informed of everything concerning Mum regularly.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Dear Lorraine,
Thank you for taking the time to review Redbond Lodge. I am delighted that you were so pleased with our care. This is why we do what we do - to really make a difference! I will advise the team of this review and they will be really pleased that their care was so valued.
Kindest regards.


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Review from Annabel V (Daughter of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have not been coming to Redbond Lodge that long, but as far as I can see, the home is friendly, and everyone looks well cared for and happy. The home itself is warm and, above all, clean.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Hi Annabel, thank you for taking the time to leave a review for Redbond Lodge and for your positive comments about our home and team. Your comments have been shared with the team, who will be delighted to hear your feedback.
Kind regards.


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Review from Garry L (Son of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent friendly and caring staff. Really feel mum is at home here and being well looked after. She was nervous at first, but the staff here reassured her and have brought out the best in her. She's more like her old self, at home where dad struggled to cope, and both their health were deteriorating.
It's a weight off my mind. Thank you Redbond Lodge Care Team.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Dear Gary,


Thank you so much for your very kind words and review. Your feedback is very important to help us maintain the highest levels of person-centred care and safety for our residents. Again, on behalf of Redbond team Thank you so much.


Best regards,
Racquel


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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Redbond Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.795 for Redbond Lodge is calculated as follows: ( (516 Excellents x 5) + (117 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 640 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Redbond Lodge is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 54 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (6)

Racquel

Racquel Cruz

Job Title: Home Manager

Welcome to Redbond Lodge! My name is Raquel and I am the Home Manager of our lovely home. I moved to the UK in 2008 and started my career in the United Kingdom. I joined Runwood Homes in November 2008 in different roles from Healthcare Assistant, Care Team Leader, and Deputy Manager from 2012 until I decided to take a big responsibility as a Home Manager at Redbond Lodge. I strongly believe that Customer Service is a key priority, as is building up the home’s residents, families, relatives, and friends and understand the important contribution that these relationships make to the successful running of the care home. Redbond Lodge is such a lovely home with a good reputation in the community. I want to continue to build on that for more people to see it as the place to be. Furthermore, I want to ensure that the team feel valued and that they all have the training and support needed to do their very best. I love my team and deeply appreciate their hardworking commitment to their role. I feel privileged to be part of such a wonderful, caring team who are dedicated to maintaining the safety well-being and the best quality of life of all our residents. Thank you for considering Redbond Lodge and we hope to see you soon!


Patricia

Patricia Holmes

Job Title: Care Team Leader

Joined: 2014

I’m Patricia, and I’ve been a Care Team Leader for nearly 10 years. I love seeing the positive impact our home has on someone’s life. The efforts made by all staff members—from the care team to the domestics—are truly rewarding, and seeing the outcome of everyone’s hard work in our residents’ smiles makes it all worthwhile.


I hold an NVQ Level 3 and take great pride in my role. In my spare time, I enjoy spending time with my family, watching movies, and, of course, irritating my husband—something I’m quite excellent at!


Marie

Marie Gibson

Job Title: Head Housekeeper

Joined: 2012

My name is Marie. I have proudly served as Head Housekeeper at Redbond Lodge for 12 years. My role goes beyond maintaining a clean and welcoming environment—I am deeply committed to supporting our residents and staff whenever they need me.


I am a certified Dementia Champion, and completing the course was both enlightening and rewarding. I especially enjoy participating in musical activities at the Redbond Lodge, where I love getting everyone up and dancing, creating moments of joy and connection.


Outside of work, I cherish spending time with my family and grandchildren, who bring so much happiness to my life.


Lisa

Lisa Morgan

Job Title: Home Administrator

Joined: 2021

Hello, my name is Lisa, and I am the Home Administrator at Redbond Lodge, a position I have proudly held for the past three years. My journey in care began over 30 years ago as a healthcare assistant. Over the years, I progressed to a team leader role, always feeling a strong pullback to the care sector. Supporting residents, relatives, and staff brings immense fulfilment, and I am passionate about creating a nurturing and supportive environment.


Redbond Lodge is often complimented on its warm and friendly atmosphere, a quality I deeply value and take pride in contributing to every day.


Outside of work, I enjoy spending time outdoors walking our dog, travelling to new places, getting lost in a good book, and immersing myself in music.


Sarah

Sarah Tubby

Job Title: Receptionist

Joined: 2022

Hi, I’m Sarah, and I’ve had the pleasure of working as a Receptionist at Redbond Lodge for 1 year and 8 months. I truly enjoy interacting with our residents and their families, making sure everyone feels welcome and comfortable. My role gives me the opportunity to build strong connections, and I take great pride in providing excellent service.


Outside of work, I’m passionate about staying active. I hold a green belt in karate and love staying fit through various physical activities. When I'm not working, you’ll often find me enjoying a good movie at the cinema or taking peaceful walks in the countryside.


Karen

Karen Briggs

Job Title: Lifestyle Coordinator

Joined: 2022

Hi, I’m Karen, and I’ve been the Lifestyle Coordinator at Redbond Lodge for two and a half years. My passion lies in making our residents feel valued by organising meaningful activities that bring purpose and joy to their day.


I’m fortunate to work with amazing colleagues who make every day rewarding. While Christmas isn’t my favourite time of year, I do bring my own fun and quirky energy to the job—some might say I’m as mad as a hatter!


In my spare time, I love indulging in DIY projects and crafts, letting my creativity shine outside of work.