Redbond Lodge

Chequers Lane, Great Dunmow CM6 1EQ
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9.8 107 Reviews
  • Redbond Lodge, Great Dunmow
Redbond Lodge is set in the quiet and rural location of Great Dunmow. Although quiet places can be found if that is what you wish, it is a busy home and residents always involved in some event. The dining room changes with the calendar, Halloween, Guy Fawkes, Christmas, the wonderful atmosphere is just enhanced by those extra special touches that everyone makes.

At any Runwood Home carers pride themselves on providing person-centred care to support and enable residents to retain their independence within comfortable homely surroundings and Redbond excels in this.

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Care Provided by Redbond Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Racquel Cruz (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (81)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (13)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005
    • Number of floors: 2

Funding & Fees Guide for Redbond Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
  • (these prices are only a guideline, please contact Redbond Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Redbond Lodge Reviews (107)

Total of 107, showing 61-80
9.8

Redbond Lodge has a Review Score of 9.8 (9.795) out of 10, based on 54 reviews in the last 2 years. Over all time Redbond Lodge has 107 reviews.

Overall Experience

  • 85
  • 21
  • 1
  • 0
  • 0

Date Published

107
5
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54
53

Review from Jane G (Niece of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say thank you to all the staff at Redbond Lodge Care Home. My aunt, who is a resident has been in care for the last three and a half years. She continues to be happy and well cared for. I visit her as often as I can and I'm always greeted with a warm hello and smile. Redbond Lodge Care
Home came highly recommended by relatives whose family have stayed before. People who take the time to listen and answer any questions I have about my aunts illness. They know her as well as I do. Hopefully you all realise the peace of mind you give relatives to those in your care.
Thank you to you all.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Dear Jane,


Thank you so much for your very kind feedback. It is invaluable in helping us to continue to provide the very high standard levels of care. The redbond team appreciates you taking the time to review the home.


Kind regards,
Racquel


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Review from Stephen D (Son of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident at Redbond Lodge Care Home for four years, six months. He has always been looked after very well and most importantly every member of staff I meet know all about him, his likes, dislikes and care requirements without referring to documents or colleagues. This to me shows
he is important to them and the care is personal.
The Redbond team are great communicators and as a relative of someone with dementia this is key, as keeping me in touch on a regular basis helps me to feel comfortable in his situation.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Dear Stephen,


Thank you so much for your valuable comments. The Redbond team are happy to hear that we were able to meet your expectations.
We will continue to strive to ensure we do the best for our residents. I will pass your thanks on to the team.


Kind regards,
Racquel


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Review from D G (Daughter of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since moving into Redbond Lodge my mum has improved so much in many ways.
With the care of the staff and their encouragement, she is much happier and healthier than before. Her general health has improved greatly and she is much happier. She participates in so many activities due to the encouragement
of all members of staff, especially the entertainments lady. I cannot thank all at Redbond Lodge enough.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Dear D G,
Thank you so much for your kind review. The Redbond team are so pleased that your mother is settling in very well. I will relay your appreciation to our team.
Best regards.


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Review from Kate H (Daughter of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to live at Redbond Lodge in September 2022 in very weak health.
The care and support the Redbond team have given Mum and family has been amazing. They all work so hard and nothing is too much trouble. Mum's health has improved greatly.
Thank you all so much.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

Hi Kate,
On behalf of the Redbond team, thank you so much for your wonderful review of our home. We are so grateful for your kind review and thank you for your feedback.
Kind regards.


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Review from M W (Daughter of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident in the care home for nine and a half years. I have been very pleased with her care there. I was always notified if there was anything wrong with her. She was happy there. I was informed straight away when she suddenly deteriorated and was with her when she sadly passed away
last month. These people are caring and are worth their weight in gold, as my late brother always said.

Reply from Racquel Cruz, Home Manager at Redbond Lodge

The Redbond team just wanted to take this opportunity to genuinely thank you for the wonderful review and for putting your trust in us. Thank you.


Redbond Lodge Team


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Review from Jackie R (Daughter of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very helpful, and they keep me informed of all what my mum is doing.
She seems happy here.
The staff show great patience with my mum.

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Review from John K (Husband of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for all for all the love, compassion and care that was given to my wife for the time she has been with you, until the time of her death 24th August 2022 at Redbond Lodge.
Words of thanks are not enough.
Once again, I am really grateful to all at Redbond Lodge for what you have done for my
wife. Thank you all so very, very much.

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Review from K M (Niece of Resident) published on 11 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very lucky to find such a wonderful home for my Aunt. It's very clean and welcoming with lots to offer and supporting independence. I love it that my Aunt has her own door number with her name on it. The garden is a beautiful, peaceful environment and I love the working in partnership we
have, seeing photos and supporting each other to give her the best she deserves.

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Review from Julia M (Daughter of Resident) published on 26 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Redbond Lodge since early 2021 and was admitted during the pandemic, so not an easy time. The standard of care is superb. The manager and staff are friendly, helpful and go above and beyond with the care and attention they provide to residents and families to make both
parties feel at home. Even during the pandemic as a new resident they arranged regular video calls etc. My mum has been unwell a few times since joining the home but has been looked after so well. Also, I have been kept really well informed by the staff. I would thoroughly recommend this home. It is clean, tidy, friendly and caring. If I ever need to go into care I would want to go to Redbond Lodge.

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Review from S G (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came into the home after a three weeks stay in the hospital as she was very confused and anxious. In the short time, she has been a resident, she has made much improvement, but at 92, realised she was too frail to go home, and as she feels so safe and well cared for has decided to stay permanently.
The staff go over and above with their attention to both residents and their families and make you feel very much "at home".

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Review from Caroline H (Niece of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Excellent staff, clean, tidy and friendly staff and manager. Lovely place. The manager is great.

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Review from Glynis P (Daughter of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently passed away peacefully at Redbond Lodge after being cared for there for nearly four years. She had Alzheimer's Vascular Dementia and type 2 Diabetes.
The staff at Redbond are an amazing team of hard-working people who genuinely care about the residents they look after. Mum lost the
ability to speak or walk but observing her interaction with her carers gave me such comfort as I could see she responded well to them. They obviously got her to know her well during her time there and knew what she would and would not like.
During mum's last few days I was able to stay with her and I can't thank the Manager and her team for looking after mum, myself and her family with such kindness.

Reply from Raquel Cruz, Home Manager at Redbond Lodge

It warms our hearts to hear such amazing feedback!” on behalf of Redbond Lodge Team, Thank you for taking the time to share your reviews with us and thank you for placing your trust in us.


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Review from Sharon (Daughter of Resident) published on 18 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been a resident of Redbond lodge, since January 2020. We have been very happy with the care she has received. She recently celebrated her 100th birthday (11/11/2020) and we cannot thank the staff enough for helping to make her day so special.

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Review from J L (Daughter of Resident) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Redbond Lodge, my mum has been here for 8 years, she is well looked after and cared for. The care staff are professional and welcoming. Although I am unable to see mum I have had garden visits. I am kept fully informed about the home and mums progress. Redbond Lodge is also undergoing
so much needed renovations and I can't wait to see it.

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Review from J L (Daughter of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is always well cared for and the staff take extra time with her needs. The staff care about their residents and this is evident in their communications with me about Mum. During the pandemic, it has been hard on all of us, but the Home has ensured we can Facetime and even sent a postcard. I enjoy
looking at the posts on Facebook and keeping in touch. Looking forward to when things 'go back to normal' and we can visit not only to see Mum but to see the staff.

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Review from Janet J (Wife of Resident) published on 1 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I find this very difficult to write as my husband joined this home towards the end of March 2020, so I have not seen him or his room, or inside the home because of Covid-19, until last Friday, when we met in the garden.
All the contacts I have had by phone have been friendly and polite, despite their
pressures to look after all the residents to the best of their ability, despite staff off sick too.

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Review from S J (Daughter of Resident) published on 18 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was extremely well looked after over the six years that Redbond was her home. She became very fond of lots of staff working there and was treated with kindness and consideration. Many of the staff going well above and beyond their job description. My mother was given extra support and care
through several illnesses and the loss of a close family member, in an individual and personal way which showed how well the staff at Redbond knew her. My father was also made very welcome as a very frequent visitor.

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Review from Carole S (Sister of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my sister regularly and have always found her to be well cared for and happy. I have found the staff and the manager to be very friendly and approachable. The staff update me on how my sister has been between visits and always answer any questions I have. The care home is clean, friendly and
very homely.

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Review from Erika D (Daughter of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at the home for 5-years this June. The care he receives is second to none, he loves the food and treats, but most of all, he loves the carers and the manager, who always makes him laugh even when he’s having an off day! The care and dedication he received when he has been poorly; is
beyond words. Stay safe and thank you for everything you are doing during these times.

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Review from Dawn G (Daughter of Resident) published on 1 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Redbond Lodge in January 2020. The staff settled mum in very well. The staff are very considerate to mums needs and are very well organised. Mum is very happy and our family are happy too.
The home is very clean and there is plenty of activities to do if your parent wants to get involved.
With Covid19 we are unable to see mum at the moment. But a member of staff video calls me a few times a week so I can see my mum and talk to her. Without this interaction, I would be lost as the calls keep me going and I can see my mum. Thank you so much to the Redbond staff for caring for our mum especially at these hard times.

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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Redbond Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.795 for Redbond Lodge is calculated as follows: ( (516 Excellents x 5) + (117 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 640 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Redbond Lodge is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 54 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (6)

Racquel

Racquel Cruz

Job Title: Home Manager

Welcome to Redbond Lodge! My name is Raquel and I am the Home Manager of our lovely home. I moved to the UK in 2008 and started my career in the United Kingdom. I joined Runwood Homes in November 2008 in different roles from Healthcare Assistant, Care Team Leader, and Deputy Manager from 2012 until I decided to take a big responsibility as a Home Manager at Redbond Lodge. I strongly believe that Customer Service is a key priority, as is building up the home’s residents, families, relatives, and friends and understand the important contribution that these relationships make to the successful running of the care home. Redbond Lodge is such a lovely home with a good reputation in the community. I want to continue to build on that for more people to see it as the place to be. Furthermore, I want to ensure that the team feel valued and that they all have the training and support needed to do their very best. I love my team and deeply appreciate their hardworking commitment to their role. I feel privileged to be part of such a wonderful, caring team who are dedicated to maintaining the safety well-being and the best quality of life of all our residents. Thank you for considering Redbond Lodge and we hope to see you soon!


Patricia

Patricia Holmes

Job Title: Care Team Leader

Joined: 2014

I’m Patricia, and I’ve been a Care Team Leader for nearly 10 years. I love seeing the positive impact our home has on someone’s life. The efforts made by all staff members—from the care team to the domestics—are truly rewarding, and seeing the outcome of everyone’s hard work in our residents’ smiles makes it all worthwhile.


I hold an NVQ Level 3 and take great pride in my role. In my spare time, I enjoy spending time with my family, watching movies, and, of course, irritating my husband—something I’m quite excellent at!


Marie

Marie Gibson

Job Title: Head Housekeeper

Joined: 2012

My name is Marie. I have proudly served as Head Housekeeper at Redbond Lodge for 12 years. My role goes beyond maintaining a clean and welcoming environment—I am deeply committed to supporting our residents and staff whenever they need me.


I am a certified Dementia Champion, and completing the course was both enlightening and rewarding. I especially enjoy participating in musical activities at the Redbond Lodge, where I love getting everyone up and dancing, creating moments of joy and connection.


Outside of work, I cherish spending time with my family and grandchildren, who bring so much happiness to my life.


Lisa

Lisa Morgan

Job Title: Home Administrator

Joined: 2021

Hello, my name is Lisa, and I am the Home Administrator at Redbond Lodge, a position I have proudly held for the past three years. My journey in care began over 30 years ago as a healthcare assistant. Over the years, I progressed to a team leader role, always feeling a strong pullback to the care sector. Supporting residents, relatives, and staff brings immense fulfilment, and I am passionate about creating a nurturing and supportive environment.


Redbond Lodge is often complimented on its warm and friendly atmosphere, a quality I deeply value and take pride in contributing to every day.


Outside of work, I enjoy spending time outdoors walking our dog, travelling to new places, getting lost in a good book, and immersing myself in music.


Sarah

Sarah Tubby

Job Title: Receptionist

Joined: 2022

Hi, I’m Sarah, and I’ve had the pleasure of working as a Receptionist at Redbond Lodge for 1 year and 8 months. I truly enjoy interacting with our residents and their families, making sure everyone feels welcome and comfortable. My role gives me the opportunity to build strong connections, and I take great pride in providing excellent service.


Outside of work, I’m passionate about staying active. I hold a green belt in karate and love staying fit through various physical activities. When I'm not working, you’ll often find me enjoying a good movie at the cinema or taking peaceful walks in the countryside.


Karen

Karen Briggs

Job Title: Lifestyle Coordinator

Joined: 2022

Hi, I’m Karen, and I’ve been the Lifestyle Coordinator at Redbond Lodge for two and a half years. My passion lies in making our residents feel valued by organising meaningful activities that bring purpose and joy to their day.


I’m fortunate to work with amazing colleagues who make every day rewarding. While Christmas isn’t my favourite time of year, I do bring my own fun and quirky energy to the job—some might say I’m as mad as a hatter!


In my spare time, I love indulging in DIY projects and crafts, letting my creativity shine outside of work.