Redbond Lodge

Chequers Lane, Great Dunmow CM6 1EQ
Submit a Review
9.8 107 Reviews
  • Redbond Lodge, Great Dunmow
Redbond Lodge is set in the quiet and rural location of Great Dunmow. Although quiet places can be found if that is what you wish, it is a busy home and residents always involved in some event. The dining room changes with the calendar, Halloween, Guy Fawkes, Christmas, the wonderful atmosphere is just enhanced by those extra special touches that everyone makes.

At any Runwood Home carers pride themselves on providing person-centred care to support and enable residents to retain their independence within comfortable homely surroundings and Redbond excels in this.

Show Redbond Lodge on the Map

Care Provided by Redbond Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Racquel Cruz (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (81)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (13)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005
    • Number of floors: 2

Funding & Fees Guide for Redbond Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
  • (these prices are only a guideline, please contact Redbond Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Redbond Lodge Reviews (107)

Total of 107, showing 81-100
9.8

Redbond Lodge has a Review Score of 9.8 (9.795) out of 10, based on 54 reviews in the last 2 years. Over all time Redbond Lodge has 107 reviews.

Overall Experience

  • 85
  • 21
  • 1
  • 0
  • 0

Date Published

107
5
16
54
53

Review from Nicola B (Daughter of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased that Mum is at Redbond Lodge. You couldn't find a kinder, nicer group of carers, especially at this difficult time. Knowing Mum is safe, and well looked after has reduced my stress levels considerably! Her room is lovely and bright, and she loves it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela Y (Daughter of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident now for 3 and a half years. All of the daytime staff that I have met are very patient with her as she has dementia. They try to integrate her into activities such as bingo, and she enjoys getting her hair done in the little salon there (extra charge). Since the lock-down,
they have been keeping the residents active, sharing cards from local schools and they gave each resident an Easter Egg. I was really appreciative of the fact that they took time out to let me video chat with my mum, as I haven't been able to visit for at least a month. Many of the carers there really seem to care about the residents as they would their own family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jenny C (Daughter of Resident) published on 15 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second time my dad has stayed in Redbond Lodge, the first being back in May 2019. I can’t say anything negative about the care he is receiving whilst on long term respite. The home manager, staff and well-being are so caring. Looking after his everyday needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Daughter of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Redbond Lodge for 7 months. It took her a while to settle but the caring staff have encouraged her and she is now interacting with others much better and is taking part in some activities. All the staff are very kind and helpful and the home always looks clean and well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne P (Daughter of Resident) published on 18 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in a care home in Eastbourne which was not particular easy for me to get to on a regular basis. I had also got somewhat uneasy with how the home seemed to have changed over the years. I moved her to Redbond Lodge. I was shocked at the changes in her. She has become happy and outgoing,
the interaction with the staff is totally different from her previous home. She has started to walk again, not far but who would expect that in a 98-year-old! She has physically and mentally improved in the time that she has been there. Nothing drastic but small significant changes. Redbond Lodge does not have the frills, etc. that my mothers far more expensive home had but it does have caring concerned informative staff. I can pop in and visit whenever I wish to, that was not the case with her previous home, they wished to know when you would be visiting.
I'm not saying Redbond Lodge is perfect but its almost as good as it gets.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denise P (Daughter of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was nervous and confused on arrival but the carers were friendly, helpful, welcoming and have great communication skills and continue to show all of these abilities. Their kindness and patience with dementia are fabulous giving dignity and respect at all times. Mum is relaxed and happy now
and they monitor mum's medical condition well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A R (Daughter of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am grateful to all the staff at Redbond Lodge for the care my mum received and the compassion she was shown allowing her to pass away with dignity. I could not have asked for more for my mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Simon W (Son of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Redbond for just under 2 years on Gardenia unit. He was well cared for by staff in a professional but personal manner.
The open policy of Redbond helped become part of our family, always kept in touch in his care and welcomed on each visit. Always clean with none of that
"odour" of certain care homes. Dad was able to manage his own needs with help from staff some becoming more like family than staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan B (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Redbond Lodge for almost 30 years and my sister and I have always been completely satisfied with the care that she has been given and we have both met some wonderful staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rachel L (Granddaughter of Resident) published on 20 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Honestly, I can’t thank these staff enough, they really have looked after my grandma very well, what we all don’t see on TV is actually what they do daily for all these people.
I appreciate everything and everyone here!
I’d also recommend this care home 100% it’s so clean, welcoming, friendly, helpful,
it’s just lovely!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paula U (Daughter of Resident) published on 2 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot believe that this care home is only rated a nine, it should be a ten.
Mum joined the Redbond family in July 2016. She had been suffering with onset dementia but unfortunately had fallen and broken her hip. We didn’t expect her to survive this but survive it she did. I cannot thank the wonderful
staff of Redbond who without exception treat all the residents with care and dignity.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jancie B (Daughter of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother, who has Alzheimer's, went into Redbond Lodge for respite care in 2013, when my father broke his elbow. They were both lucky enough to get a full-time place there, the following year when it became obvious that they could no longer cope at home. My father enjoyed over two years there until
his death in 2015, and my mother is still there. They have bee so well looked after. The staff and managers are very kind and attentive. The home manager is brilliant, very helpful and approachable. The food is good and both my parents found the activities very stimulating, although my mother now is bed bound and can't join in anything. All in all, I think that you would be hard pushed to find a better care home than Redbond Lodge.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philip N (Son of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was happy here. The staff have been outstanding in their care and attention.


They have been respectful to her and to us, always keeping us informed of developments. We commend them for their excellent work.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter C (Son of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eighteen months ago we realised our mother was unable to look after herself. She was frail, depressed and was withdrawn within herself.
We were worried witless as our mother had always said she would never go into a home. We looked at several but were recommended Redbond Lodge. My wife and I turned
up unannounced and were shown around by a lady who was helpful, honest and understanding. Ten months later, with the gentle care, support and assistance of the staff our mother has been returned to us and enjoys the banter with the staff who treat her with the greatest respect and dignity and have made her one of the family.
We cannot recommend Redbond highly enough and would urge anyone who finds themselves in a similar position to look for themselves.
Well done to all the management, staff, medical team, helpers and carers.
We cannot praise you enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A G C (Son of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to Mother's admission into Redbond Lodge in August 2016, she was, to put it mildly, waiting to die. Following a short hospital stay, she was admitted to the home. Her change in demeanour was nothing short of miraculous. She responded to the magnificent 24/7 care provided at the home. All the staff
understand the phrase 'care with dignity'. They call her by her family name and are always laughing and joking with her. Last year we did not see her surviving for long on her own, she has just celebrated her 99th birthday.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Olga J (Resident) assisted by family/friend published on 8 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, caring, supportive, very kind and treated with dignity at all times. Choices given at meal times. Felt safe at times. Encouraged to be independent and medication administered on time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon B (Daughter of Resident) published on 20 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at Redbond Lodge from April 16 to August 16 when she sadly passed away. During her time in residence there she received fantastic care from all the staff. They made her feel at home and took care of all her needs. She wanted for nothing. When she passed, they made sure it was with
dignity and I was able to be with her. They looked after me as well - tea, lunch etc so that all I had to do was be with Mum. I cannot thank them enough and will forever be grateful that Mums last months were spent in the care of such wonderful people.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley J (Daughter of Resident) published on 20 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was cared for as if she was her carer's family, right up to her last day. Food lovely, cleanliness good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John M (Son of Resident) published on 10 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent 4 months at Redbond Lodge prior to passing away. He was extremely well cared for throughout his time there and the staff treated him with a great deal of compassion. My father needed a high level of care and all of the staff made a significant effort to make him as comfortable as possible.
The staff were very kind to all our family and allowed us to visit at all times of day and night. I really can't find enough words to describe how at home everyone made my dad feel and how they made his last weeks so peaceful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Audrey W (Daughter of Resident) published on 19 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my Dad first arrived at Redbond he was apprehensive and anxious. All of the staff went out of their way to make him feel relaxed, comfortable and at home. They took the time to get to know him and nothing was ever too much trouble. We visited regularly and were always warmly welcomed. We were always
kept informed of any changes to his condition and felt that the staff always monitored him closely. I genuinely feel that he couldn't have been looked after any better and would like to thank all of the staff at Redbond for their care and compassion at this difficult time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Redbond Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.795 for Redbond Lodge is calculated as follows: ( (516 Excellents x 5) + (117 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 640 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Redbond Lodge is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 54 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (6)

Racquel

Racquel Cruz

Job Title: Home Manager

Welcome to Redbond Lodge! My name is Raquel and I am the Home Manager of our lovely home. I moved to the UK in 2008 and started my career in the United Kingdom. I joined Runwood Homes in November 2008 in different roles from Healthcare Assistant, Care Team Leader, and Deputy Manager from 2012 until I decided to take a big responsibility as a Home Manager at Redbond Lodge. I strongly believe that Customer Service is a key priority, as is building up the home’s residents, families, relatives, and friends and understand the important contribution that these relationships make to the successful running of the care home. Redbond Lodge is such a lovely home with a good reputation in the community. I want to continue to build on that for more people to see it as the place to be. Furthermore, I want to ensure that the team feel valued and that they all have the training and support needed to do their very best. I love my team and deeply appreciate their hardworking commitment to their role. I feel privileged to be part of such a wonderful, caring team who are dedicated to maintaining the safety well-being and the best quality of life of all our residents. Thank you for considering Redbond Lodge and we hope to see you soon!


Patricia

Patricia Holmes

Job Title: Care Team Leader

Joined: 2014

I’m Patricia, and I’ve been a Care Team Leader for nearly 10 years. I love seeing the positive impact our home has on someone’s life. The efforts made by all staff members—from the care team to the domestics—are truly rewarding, and seeing the outcome of everyone’s hard work in our residents’ smiles makes it all worthwhile.


I hold an NVQ Level 3 and take great pride in my role. In my spare time, I enjoy spending time with my family, watching movies, and, of course, irritating my husband—something I’m quite excellent at!


Marie

Marie Gibson

Job Title: Head Housekeeper

Joined: 2012

My name is Marie. I have proudly served as Head Housekeeper at Redbond Lodge for 12 years. My role goes beyond maintaining a clean and welcoming environment—I am deeply committed to supporting our residents and staff whenever they need me.


I am a certified Dementia Champion, and completing the course was both enlightening and rewarding. I especially enjoy participating in musical activities at the Redbond Lodge, where I love getting everyone up and dancing, creating moments of joy and connection.


Outside of work, I cherish spending time with my family and grandchildren, who bring so much happiness to my life.


Lisa

Lisa Morgan

Job Title: Home Administrator

Joined: 2021

Hello, my name is Lisa, and I am the Home Administrator at Redbond Lodge, a position I have proudly held for the past three years. My journey in care began over 30 years ago as a healthcare assistant. Over the years, I progressed to a team leader role, always feeling a strong pullback to the care sector. Supporting residents, relatives, and staff brings immense fulfilment, and I am passionate about creating a nurturing and supportive environment.


Redbond Lodge is often complimented on its warm and friendly atmosphere, a quality I deeply value and take pride in contributing to every day.


Outside of work, I enjoy spending time outdoors walking our dog, travelling to new places, getting lost in a good book, and immersing myself in music.


Sarah

Sarah Tubby

Job Title: Receptionist

Joined: 2022

Hi, I’m Sarah, and I’ve had the pleasure of working as a Receptionist at Redbond Lodge for 1 year and 8 months. I truly enjoy interacting with our residents and their families, making sure everyone feels welcome and comfortable. My role gives me the opportunity to build strong connections, and I take great pride in providing excellent service.


Outside of work, I’m passionate about staying active. I hold a green belt in karate and love staying fit through various physical activities. When I'm not working, you’ll often find me enjoying a good movie at the cinema or taking peaceful walks in the countryside.


Karen

Karen Briggs

Job Title: Lifestyle Coordinator

Joined: 2022

Hi, I’m Karen, and I’ve been the Lifestyle Coordinator at Redbond Lodge for two and a half years. My passion lies in making our residents feel valued by organising meaningful activities that bring purpose and joy to their day.


I’m fortunate to work with amazing colleagues who make every day rewarding. While Christmas isn’t my favourite time of year, I do bring my own fun and quirky energy to the job—some might say I’m as mad as a hatter!


In my spare time, I love indulging in DIY projects and crafts, letting my creativity shine outside of work.