Visitors for residents welcome at any time. Visitors welcome to look around the home at any time, but please contact the home first to ensure a member of staff can be made available to provide a tour of the home.
Read House provides free parking facilities to visitors. Ample free parking on The Esplanade right in front of the Home!
Read House has a Review Score of 9.9 (9.864) out of 10, based on 22 reviews in the last 2 years. Over all time Read House has 25 reviews.
Review from Jon B (Son of Resident) published on 27 February 2025
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Reply from Helen Spurgeon, Home Manager at Read House
Thank you for your kind review! We are so happy your mother has settled in well.
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Review from J H (Friend of Resident) published on 27 January 2025
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Reply from Beverley Wilson, Administrator at Read House
Thank you very much for your feedback! We aim for only the highest standards in everything we do.
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Review from Gillian H (Daughter of Resident) published on 23 December 2024
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Reply from The Manager, Manager at Read House
Thank you for sharing your experience. We're so glad to hear that your dad's transition to Read House has gone smoothly. It's wonderful to know that the manager has been so supportive and attentive to both your family's needs and your dad's. The level of care you described truly highlights the commitment to providing a positive and seamless experience.
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Review from G W (Respite Resident) published on 5 December 2024
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Reply from The Manager, Manager at Read House
Thank you so much for sharing your experience with us! We're thrilled to hear that you had such a positive time at Read House during your recovery. Our team works hard to provide the best care possible, so it's wonderful to know that you felt well cared for and supported. We'll be sure to pass along your kind words to the staff. Wishing you continued recovery and all the best moving forward!
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Review from Lindsey P (Daughter-in-law of Resident) published on 22 October 2024
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Reply from Helen Spurgeon, Home Manager at Read House
Thank you for your kind review! We aim for the highest standards in everything we do!
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Review from A H (Daughter of Resident) published on 3 October 2024
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Review from K K (Daughter of Resident) published on 24 June 2024
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Reply from Ged Bamberger, Regional Manager at Read House
Thank you for your kind feedback! We aim to provide the highest level of care and make Read House our resident's home.
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Review from Graham R (Son of Resident) published on 23 February 2024
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Reply from Ged Bamberger, Regional Manager at Read House
Thank you for your kind review! Dad was such a massive part of the Read House family and will be sorely missed.
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Review from P W (Partner of Resident) published on 22 February 2024
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Reply from Ged Bamberger, Regional Manager at Read House
Thank you for your kind review! We are so pleased your wife is settling in well. We aim to make our home feel like everyone's home and help them feel as comfortable as possible!
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Review from N R (Son of Resident) published on 30 January 2024
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Reply from Ged Bamberger, Regional Manager at Read House
Thank you for your lovely feedback! We strive to ensure that every single resident feels at home at Read House.
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Review from Sammy H (Son-in-law of Resident) published on 4 January 2024
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Reply from Ged Bamberger, Regional Manager at Read House
Thank you for your kind review! We are very passionate about all the aspects of care we provide. We pride ourselves in providing top-class food and activities!
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Review from G W (Nephew of Resident) published on 4 January 2024
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Reply from Ged Bamberger, Regional Manager at Read House
Thank you for your kind feedback! We are delighted that you are happy with the care and facilities that we provide. We are extremely passionate about delivering the highest levels of care and working closely with families.
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Review from Barry F (Son of Resident) published on 22 December 2023
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Reply from Ged Bamberger, Regional Manager at Read House
Thank you for your kind comments! We are always here to assist with any matters!
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Review from Lesley F (Daughter-in-law of Resident) published on 22 December 2023
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Reply from Ged Bamberger, Regional Manager at Read House
Thank you very much for your kind review! Feedback is extremely important to us. We pride ourselves in running an outstanding home both in the care we provide and the additional things such as food and activities that make such a massive difference to the comfort of our residents!
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Review from K S (Son of Resident) published on 28 September 2023
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Reply from Ged Bamberger, Regional Manager at Read House
Thank you for your kind review! Feedback is very important to us and we are so pleased that you are happy with the home and quality of care.
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Review from S W (Daughter of Resident) published on 30 August 2023
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Reply from Juliet Nightingale, Manager at Read House
Your kind feedback is greatly appreciated. Here at Read House, our constant endeavour is to provide the highest quality of care to all our residents, while also nurturing a welcoming, family-like atmosphere that includes everyone.
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Review from Trudie L (Daughter of Resident) published on 15 August 2023
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Reply from Juliet Nightingale, Manager at Read House
Thank you for the review. Feedback is very important to us, we are thrilled you are happy with the home and standard of care.
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Review from Vera M (Resident) assisted by family/friend published on 7 July 2023
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Reply from Juliet Nightingale, Manager at Read House
Thank you for your lovely feedback. We love having you at Read House and we strive to continue working, as a family, for the best interests of everyone here.
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Review from Eva B (Resident) published on 6 July 2023
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Reply from Juliet Nightingale, Manager at Read House
Thank you for your kind review! Feedback is very important to us, we are thrilled you are happy with the home and standard of care.
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Review from June B (Respite Resident) published on 7 June 2023
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Reply from Juliet Nightingale, Manager at Read House
Thank you for taking the time to share your experience with us! We're thrilled to hear that your stay at Read House exceeded your expectations. It's wonderful to know that you felt comfortable and well cared for during your stay. We would be more than happy to welcome you back if the need arises in the future.
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The Review Score of 9.9 (9.864) out of 10 for Read House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.864 for Read House is calculated as follows: ( (225 Excellents x 5) + (31 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 258 Ratings = 4.864
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Read House is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Dec 2023
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Job Title: Home Manager
Joined: 2023
With a wealth of experience in the care sector working her way up from being a carer, Helen has dedicated numerous years within the care sector.
Sharing Memory Lane's visionary outlook, Helen is committed to providing the utmost compassionate care for each and every resident. Harnessing her extensive knowledge and expertise, she serves as a source of inspiration for her exceptional team, empowering them to deliver care and support to our residents in a manner that maximizes their well-being. Within our nurturing and inviting environment, we strive to create a place that feels like a warm and welcoming home away from home.
Moreover, Helen's passion for the care sector extends beyond her role at Read House. She actively seeks opportunities to engage with the wider community, advocating for the rights and well-being of seniors. Helen consistently strives to make a positive impact on the lives of older adults. Her dedication to improving the quality of care goes beyond the confines of our home, as she endeavours to create a ripple effect of kindness and compassion throughout the entire care sector. Helen's unwavering commitment to her profession and her unwavering dedication to enhancing the lives of our residents make her an invaluable asset to the Read House family.