Visitors for residents welcome at any time. Visitors welcome to look around the home at any time, but please contact the home first to ensure a member of staff can be made available to provide a tour of the home.
Read House provides free parking facilities to visitors. Ample free parking on The Esplanade right in front of the Home!
Read House has a Review Score of 9.9 (9.864) out of 10, based on 22 reviews in the last 2 years. Over all time Read House has 25 reviews.
Review from Julie C (Daughter of Resident) published on 5 June 2023
Submitted via Website •
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Reply from Juliet Nightingale, Manager at Read House
Thank you for your lovely feedback. We are so pleased that your mum has settled in quickly. We pride ourselves on being a family-friendly home. Our team are passionate about care and we aim to deliver the highest quality of care for our residents.
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Review from John E (Husband of Resident) published on 11 May 2023
Submitted via Postal Card •
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Reply from Juliet Nightingale, Home Manager at Read House
Thank you for your lovely feedback. We are very passionate about delivering the highest standards of care and working with our family members here at Read House.
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Review from R T (Daughter of Resident) published on 30 March 2020
Submitted via Postal Card •
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Review from Russel C (Son of Resident) published on 30 October 2019
Submitted via Website •
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Review from Michael P (Nephew of Resident) published on 28 March 2017
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The Review Score of 9.9 (9.864) out of 10 for Read House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.864 for Read House is calculated as follows: ( (225 Excellents x 5) + (31 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 258 Ratings = 4.864
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Read House is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Dec 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2023
With a wealth of experience in the care sector working her way up from being a carer, Helen has dedicated numerous years within the care sector.
Sharing Memory Lane's visionary outlook, Helen is committed to providing the utmost compassionate care for each and every resident. Harnessing her extensive knowledge and expertise, she serves as a source of inspiration for her exceptional team, empowering them to deliver care and support to our residents in a manner that maximizes their well-being. Within our nurturing and inviting environment, we strive to create a place that feels like a warm and welcoming home away from home.
Moreover, Helen's passion for the care sector extends beyond her role at Read House. She actively seeks opportunities to engage with the wider community, advocating for the rights and well-being of seniors. Helen consistently strives to make a positive impact on the lives of older adults. Her dedication to improving the quality of care goes beyond the confines of our home, as she endeavours to create a ripple effect of kindness and compassion throughout the entire care sector. Helen's unwavering commitment to her profession and her unwavering dedication to enhancing the lives of our residents make her an invaluable asset to the Read House family.