Review from Yvonne H (Daughter of Resident) published on 1 August 2022
Submitted via Website • Report

Overall Experience

Great care and empathy, helping Mum settle in and to see her improve mentally and physically. A very comfortable feel in the home. Activities are great and varied, and the encouragement from the carers is lovely.

Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Silverpoint Court Residential Care Centre

Thank you so much for taking the time to review the home and for giving such a positive review. We are so pleased that you feel your dear Mum has improved whilst being cared for at Silverpoint Court. We strive to make the atmosphere feel like a 'home from home', and you have intimated that this is how it feels for you. The recreation and wellbeing team in the home work extremely hard to try and offer activities that suit everybody, so I am so pleased to see that you find them to be good. We look forward to a long and happy relationship with Mum and yourself. With best regards

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Review from Ian W (Son of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience

My mum has just arrived, and all the staff have been amazing. Nothing is too much trouble, and I would like to mention some standout staff, but it says I cannot mention names?
Mum has struggled to settle in initially, but my family and I are confident with the staff's support, we will get there, eg

phoning us on Mum's mobile so we could wish her goodnight.
The home is clean. Mum is enjoying the food, and Mum's room has been redecorated recently.
Some of the communal areas could do with a decorate.

Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Silverpoint Court Residential Care Centre

Thank you so much for taking the time to give the home such a positive review, which we will feedback to the team here. If you would like to inform the home's manager of the team members you believe have gone that 'extra mile' to make your experience this good for both you and your dear Mum, we will make sure they receive the praise and reward they should. The team at Silverpoint Court work tirelessly to ensure that every person admitted to the home has a personalised and homely reception, and I am so pleased that this is being seen to be working well. Anything we can do to help Mum settle in quicker, please let us know, and we will aim to help you achieve it. With very warm regards

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Review from David C (Son of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience

My mother has been in Silverpoint for the past four years and has had first-class treatment. I found the staff to be, at all times, really helpful and happy. The home is clean and has no bad smells. The food is very good; also, the entertainment is good.

Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Silverpoint Court Residential Care Centre

Thank you so much for taking the time to write this review for the team at the home. I am so pleased your mother has had such a good experience with us. The team make it their aim to ensure that the residents have the very best time with us they can, from their recreational activities to the menu planning with their favourite meals included and that the home is a clean and safe environment for them, and it is lovely for them to hear that the hard work that goes into this is recognised. We will pass your lovely comments on to them. I look forward to the future years, and your mother continuing to enjoy her time with us. Kind regards.

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Review from Jeanette W (Daughter of Resident) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience

My mother has been in Silverpoint for 11-years, and I have found her care whilst there to be very good. She always enjoyed the entertainment when she was able to leave her bed and always looked clean and tidy on my visits. In recent times, she has been confined to bed due to her age but has still been

looked after very well.

Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Silverpoint Court Residential Care Centre

Thank you so much for this positive review. It is fantastic to hear that Mum has been with us for so many years, having enjoyed the facilities in the past and that you are happy with the care she has received during this time. It is a testament to the dedication of the team at the home, and we will feed your comments back to them. It is sad that she can no longer join in with the entertainment, but there are dedicated recreation and well-being team members who will always pop in and run a 1-1 session with her, so she is never completely left out of the events happening in the home. We look forward to caring for Mum for as long as you both need us to be here for her. With kind regards and warm thanks.

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Review from M P (Daughter of Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience

Pleasant staff, very friendly too. Looked after well. Food is fresh as always, and plenty of it.

Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Silverpoint Court Residential Care Centre

Thank you for this kind and positive review. We are pleased you find the team friendly and that you feel your relative is well cared for. The team at the home work hard to ensure the residents have the very best experience possible and this review serves to confirm they are succeeding in this aim. Our kitchen team also do their very best to ensure the residents get healthy, nutritious food that they enjoy. I know the team will be very grateful to read these kind words. With kind regards

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Review from Linda W (Daughter of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience

I can't thank the manager enough for all her help in my hour of need. She has gone above and beyond to make sure my mum received the care that is needed. I can't thank them enough, honestly.

Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Silverpoint Court Residential Care Centre

Thank you so much for these positive and kind words. We are so happy that you have felt so well supported by the manager at Silverpoint Court. She strives to ensure that any move to our service goes smoothly, and she recognises how difficult the decision can be to place the care of your beloved Mum in the hands of our care teams. We hope your Mum will be comfortable and happy with us for many years to come in our care. With kindest regards.

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Review from Gareth C (Friend of Resident) published on 11 November 2021
Submitted via Postal Card • Report

Overall Experience

Since I have been coming to visit my friend, I have always found the staff to be really kind and helpful. My friend's health has improved out of this world since he has been in your care.

Reply from Gay Snowdon, Home Manager at Silverpoint Court Residential Care Centre

Thank you very much for your kind words. The staff will be very pleased to know that your friends' health has improved a lot since living in Silverpoint. It is also good to know that you are happy with the cleanliness and everything else in the home.

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Review from David G (Brother of Resident) published on 8 October 2021
Submitted via Postal Card • Report

Overall Experience

Visited my sister, all precautions were taken to avoid transmission of Coronavirus. The staff are very caring and helpful; my sister seems very contented and happy.

Reply from Gay Snowdon, Home Manager at Silverpoint Court Residential Care Centre

Thank you so much, David, for your lovely review. We are so pleased that you are happy with the care and support your sister is getting here. Knowing that your sister is happy and contented here means a lot to us. The staff always give their best and treat everyone with respect and love. The safety of residents, staff and visitors is a priority to us, and we are happy that you are pleased with the home with our visiting procedures.

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Review from L G (Sister-in-law of Resident) published on 8 October 2021
Submitted via Postal Card • Report

Overall Experience

I have visited my sister-in-law today which is the first time since the pandemic. She seems very settled, well looked after and very contented. The staff take all the precautions against the Coronavirus, more than satisfied that she is happy. The home is clean and the staff are very kind.

Reply from Gay Snowdon, Home Manager at Silverpoint Court Residential Care Centre

Thank you so much for your lovely review and feedback. We are very pleased that you are happy with the procedure that we follow regarding safety visiting and the cleanliness in the home. Knowing that you find your sister-in-law well looked after and happy in the home means a lot to all the staff. We will pass your positive comments to the staff. Thank you again.

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Review from Jacqueline W (Daughter of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience

My mother receives the best possible care, and the family are so pleased she is a resident in Silverpoint Court. The staff are always friendly and happy in their work which reflects in the atmosphere and wellbeing of residents.

Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Silverpoint Court Residential Care Centre

Thank you so much for this positive review. The team will be thrilled to know that the way they work is having a positive effect on the atmosphere of the home and the wellbeing of the people they are caring for and that you feel Mum is receiving the best quality of care. I really appreciate you taking the time to write this review today.
With kind regards.

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Review from John M (Resident) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience

100% care given.

Reply from Gay Snowdon, Home Manager at Silverpoint Court Residential Care Centre

Hi John. Thank you very much for your lovely review. We are pleased that you enjoyed your stay here and that you were treated with dignity and respect. We wish you all the best.

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Review from Sharon S (Daughter of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience

The staff are very kind and caring. I live abroad, and it's difficult for me to see Mum, but when I do, my experience is second to none. The staff put themselves out so that I can spend as much time as I can with Mum. Also, the hygiene rules that are put in place are very good because of the Coronavirus.

Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Silverpoint Court Residential Care Centre

Thank you so much for this positive review of the home. I am so pleased to hear that your experience, as a relative, who lives further away, in these times when being parted from your Mother is even more difficult, is such a positive one, and that the team are so accommodating of your needs. I am also pleased to hear that you feel the home is managing the Covid-19 infection control procedures well. The team at the home, work really hard to ensure the safety and wellbeing of the residents, and this review will come as a welcome testament to their hard work and dedication. We will pass on your kind words. With kind regards.

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Review from Joan M (Sister of Resident) published on 23 August 2021
Submitted via Postal Card • Report

Overall Experience

The home is lovely, and the staff are very kind.

Reply from Gay Snowdon, Home Manager at Silverpoint Court Residential Care Centre

Thank you very much for your kind words. The staff tries all their best to ensure that residents are treated with kindness and compassion.

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Review from Michael H (Son of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience

My mother seems very contented. We (my wife and I) have met Mum twice. Difficult to rate issues as Mum has dementia. I'm told that she is active, eating well and is involved in activities. The staff seem very friendly and attentive. The only issue is that a few items that we brought her, seem to have

been mislaid. Unable to give an accurate review due to Covid restrictions. Mum speak very highly of Silverpoint, which is all that really matters.

Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Silverpoint Court Residential Care Centre

Thank you so much for this review. I am glad Mum is happy and speaks well of the home, and that you find the team-friendly. I feel sure the home's manager will be in touch to discuss and potentially rectify any issues you have regarding missing belongings as the team take great care in trying to keep belongings safe for the people we care for. Kind regards.

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Review from Kathy S (Niece of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience

Very happy with all aspects of his care.
He looks very smart and cared for.
The decor is lovely and clean.

Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Silverpoint Court Residential Care Centre

Thank you for taking the time to write this positive review. I am so pleased you are happy with all the aspects of your uncle’s care at Silverpoint Court. I know the team will be thrilled to hear that you feel this way. With kind regards.

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Review from Val B (Niece of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience

My aunt came into the care home during the Covid-19 pandemic - this was a difficult time for all. As a family, the home showed compassion and high standards of keeping my auntie safe. We have regular updated and managed visits and Zoom calls. My aunt has developed a good relationship with her carers

and settled in well. My aunt has dementia, so she can become confused and agitated at times, but the staff give her the reassurance she needs, and she even beginning to join in the activities.

Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Silverpoint Court Residential Care Centre

Thank you for this very positive and heartwarming review. This time of admitting people through the pandemic has been so hard for families, and this team recognise this, and I am so glad they have been able to make you feel so confident in feeling Auntie is safe and well cared for. It is good to hear she has settled so well and is enjoying her time at the home. Thank you again for your kind words, and we look forward to the time when you will be able to visit without boundaries. With kind regards.

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Review from Terry J (Daughter of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience

Dad was having bad falls in his home. He has some time in hospital, then rehabilitation. I knew he wasn't well enough to return to his home, at the age of 95. So he went into respite care. After only one week stay, my dad said he wanted to stay in the care home. He is being cared for 24/7. All staff

and facilities are brilliant. He is so happy being there. Thank you.

Reply from Gay Snowdon, Home Manager at Silverpoint Court Residential Care Centre

Thank you very much for believing in us and for the lovely words that you have written here. I am pleased that you like everything in the home and what we do for your dad. All the staff are trying their utmost best to make sure that the residents are happy while living here. Your dad informed us that he was very apprehensive to live in a care home because of the bad publicities he heard in the news, but when he came to us, he loves it here and wanted to stay permanently. All the staff love your dad, and he is very settled here.

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Review from Brian C (Son of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience

The staff are kind and thoughtful to Mum's needs and wishes at all times and have been particularly mindful since the Covid outbreak. We have moved out of the local area last year, and the staff and management have made life a lot easier for us to keep in regular contact with Mum. They are to be congratulated

for the way they have handled this crisis.

Reply from Gay Snowdon, Home Manager at Silverpoint Court Residential Care Centre

Thank you very much for your very lovely comments and your positive review. I am pleased that you were happy with the care that your mum is getting here. Having regular contact with your mum is something that we make sure to help the well-being of the residents who live here in Silverpoint. The staff are doing their utmost best to ensure that the residents are safe and happy.

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Review from G J (Daughter of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience

The last twelve months have been hard for residents, staff and relatives. At times, I have felt sad not to be able to see my dad. Communication is hard as he can't speak or hear properly. I desperately need to reconnect with him properly and to take him freely out of the home.

Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Silverpoint Court Residential Care Centre

Thank you for this honest feedback. We know that this past year has been so difficult for the families of those people living in our home. I hope that you have been able to receive regular feedback about Dad's wellbeing from our resident liaison, but recognise that all the technology we have put in place has not been helpful for you with Dad's communication difficulties. I am hopeful that now we have opened the doors for face to face visiting, if you haven't already been offered an opportunity to visit, then this can be arranged, and you will once again be able to communicate in a meaningful way. I thank you for your patience throughout the last year and recognise how hard this has been for you. We will do our very best to put this sadness behind you and pave the way for some meaningful and fulfilling times ahead for you both. With kind regards.

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Review from Lynne H (Daughter of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience

Would like to say a massive thank you to all the staff through this very difficult time during the lockdown; you have gone above and beyond. You have given the care that families have been unable to give. You have sacrificed your own families to keep residents safe and protected, and for this, I thank

you with all my heart.
I have had the long-awaited visit inside the home to see my mum, which was amazing. The strict checks before entering the home were very much appreciated, knowing that the staff are still doing everything to the guidelines to protect our loved ones with no corners being cut and again, I thank you.
I have no concerns with the reopening of the home with these strict procedures being in place.
Again, I thank you all and cannot wait to be able to enter the home more often when we are able in a safe and protected way.

Reply from Gay Snowdon, Home Manager at Silverpoint Court Residential Care Centre

Thank you, Lynne, for your very kind words and your lovely review. We are happy that you are pleased with the care that your mom is receiving here at Silverpoint Court. All the staff are doing their utmost best to ensure that all the residents are safe, happy and protected during this lockdown. We have a strict procedure in place so that all visits will be safe, and it is good to know that you appreciate it. We are pleased that you have the opportunity to see your mom face to face inside the home after a long year and had a very good outcome of your visit. Thank you.

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Silverpoint Court Residential Care Centre

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