Review from A H (Resident) published on 15 February 2021
Submitted via Postal Card • Report

Overall Experience

This care home has a unique atmosphere - it is very friendly and yet efficient. I am treated with respect. The is varied and nutritious.

Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Silverpoint Court Residential Care Centre

Thank you go or your kind words. I am so pleased you are treated with respect, and you are happy in your home.
With kind regards.

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Review from Barry L (Nephew of Resident) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience

As a life long resident of Canvey Island, my aunt really didn't want to leave her home of over ninety years. When the time came for her to move to Silverpoint Court it was made much easier than expected by the excellent management and staff. Within a couple of weeks, she was smiling again and much happier

than I've seen her in a long time. I have absolute confidence in leaving her in their care in these difficult times.

Reply from Gay Snowdon, Home Manager at Silverpoint Court Residential Care Centre

Thank you very much for your kind words and believing in us. This is really a good motivation for the staff as they are appreciated for all their hard work. We try our very best to keep the residents safe and are happy while living here in Silverpoint. Your aunt had really settled well and is loved by everyone.

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Review from Davina E (Daughter of Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience

My mum has been in this home for several years. I'm very happy with the service and care and they are doing exceptionally well in the circumstances.

Reply from Gay Snowdon, Home Manager at Silverpoint Court Residential Care Centre

Thank you for your kind words. All staff are trying their best to ensure the safety of all residents in spite of the circumstances that we are all experiencing at the moment. Thank you for your continuing support to the staff and the home. This is really inspiring to us at this difficult time.

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Review from K B (Daughter of Resident) published on 17 July 2020
Submitted via Postal Card • Report

Overall Experience

All the staff at Silverpoint Care home are amazing and looked after my Dad for two and a half years. The Manager is great, as are all the seniors who are just lovely amazing people, and every single carer there are second to none. We have become great friends with them all. My Dad loved them all so

much and was very happy at Silverpoint. My Mum visited every day bless her, so also became a big part of her social life. I would highly recommend Silverpoint Care Home to anyone. The New manager seems very lovely too. Big shout out to the activities coordinator, she is fab.

Reply from Gillian Dixon, Operations & Compliance Manager at Silverpoint Court Residential Care Centre

Thank you so much for your feedback, it is very important for us to hear this as it enables us to understand if we are doing well or need to improve in any area! I am really pleased that you were happy with the care we provided for Dad, and that you felt we supported your Mum well during this difficult time too. The staff team are amazing, caring people, and the activities in the home are plentiful and always a hoot, and if there is a chance to laugh, dance or celebrate - it's an opportunity never missed.
Thank you.

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Review from L T (Wife of Resident) published on 12 July 2020
Submitted via Postal Card • Report

Overall Experience

My wonderful husband "who I miss so very dearly" was treated with love, respect and friendship. He was so very well looked after in Silverpoint 100%-100% of the time. The staff have hearts of gold, and there was nothing that anyone of them would not do for him; in every respect, all of the time. He

used to call it his other home! I spent many hours there with everyone, and I would not have any better caring team of the wonderful staff at Silverpoint. They all loved him, and he loved them all, so did I.

Reply from Gillian Dixon, Operations & Compliance Manager at Silverpoint Court Residential Care Centre

Thank you so much for your feedback, we are always pleased to know when we have made a positive difference to our residents quality of life, but it is even more special when we have been able to successfully support the family too, and despite the sadness of your loss, that you will be left with happy and positive memories of his time with his other family, who as you state loved him very much. Thank you.

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Review from D M (Sister of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience

The kindness and care of the staff to my brother and myself has been very good, especially the actual carers.

Reply from Silvia Barret, Operations & Compliance Manager at Silverpoint Court Residential Care Centre

Thank you for taking time to review our services. Your opinion is very important to us.

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Review from Pamela S (Daughter of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience

My mother is in the late stages of dementia and is bedbound. The staff give 24 hours care, turning her every 3 hours and feeding her, even out of meal times when required.
They treat her with kindness and respect keeping her clean and comfortable at all times. Sad to say, mum is oblivious to the family

and rarely knows we are there.
She is unable therefore to take advantage of any activities that take place within the home.
I cannot comment fully on anything outside of mum's room except when passing through as a visitor.

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Review from L F (Daughter of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience

Now the lift is working, all I can say is what a difference in all aspects of Silverpoint. My dad is happy again as he can now access all areas of the home, moving around as he pleases independently.
The team of amazing carers, as always, go above and beyond their duties making sure my dad's needs

are always met.
I look forward to seeing the home getting back to the homely place it once was décor wise.

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Review from G C (Friend of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience

Staff are very caring, friendly and understanding. Nothing is too much trouble. Always a welcome for visitors and open to discuss their resident's needs. So lovely to see our friend laughing.

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Review from Linda R (Daughter of Resident) published on 3 January 2018
Submitted via Website • Report

Overall Experience

The care and help that my mum received whilst at Silverpoint was excellent. The carers were attentive and always had her best interests at heart. There was a warm and welcoming atmosphere and I was always welcomed with a smile. Whenever they were worried, they would call the doctor or district nurse

so I had absolute confidence in leaving her in their care.

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Review from Derek (Son of Resident) published on 27 December 2017
Submitted via Website • Report

Overall Experience

All areas are very clean and bright, the staff are helpful and cheerful and treat the residents with respect, food is of a high standard. Only criticism is that there are times when the staffing levels seem low.

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Review from Colette T (Daughter of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience

My mum became a resident on the 9th October 2017. In this short time, I have seen a drastic change for the positive. Mum could not walk without a frame, now no longer needed. Her appetite has increased which has had a good impact with being insulin dependent resulting in levels that were 120% to now

64%. The carers/manager/office staff, do an amazing job and as we know it's more for the loves of the attendees than financial gain.

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Review from E D (Son of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience

Silverpoint were very responsive to our request for a couple of weeks care for my father who was just discharged from hospital following a fall.

The manager assessed my dad whilst in hospital in a rigorous but friendly manner and was very helpful about the uncertainty of a discharge date.

The

care at Silverpoint was very professional and knowledgeable and always performed in a dignified way as well as with a sense of humour and happy attitude.

Overall, my dad's stay at Silverpoint was a relief both to him and his family.

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Review from Roger L (Respite Resident) assisted by family/friend published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience

I found the home very friendly.
Staff were kind and considerate.
I will certainly come back next tear, placement team permitting!
My wife can go away and know that I am being looked after properly.

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Review from Teresa B (Daughter of Resident) published on 9 October 2017
Submitted via Postal Card • Report

Overall Experience

My mother has been at Silverpoint Court Residential Care Centre since May 2017. I looked at about 20 homes before I chose this one. Silverpoint Court Residential Care Centre is so homely, all the carers are so friendly and they really care, you feel at home there. I feel my mum is well looked after.

It was a really hard decision to put mum into a home but I think I made the right decision - I would recommend this home to family.

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Review from Julia C (Daughter of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience

My mother received outstanding care in the above home for nearly four years. In all of that time, I have visited at various times and all the staff no matter what the time, were efficient, pleasant and patient. I cannot praise the staff enough for the outstanding work they do.

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Review from Jan W (Daughter of Resident) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience

I physically (and through websites) checked out every care home in the area before I decided on this one for my mother. My mum is precious to me and only the best is good enough. I spend a lot of time with Mum and witness every day the staff here caring for her like she was their own mum. I have

complete peace of mind and confidence whilst Mum is here. Mum and I both consider all of the staff here to be our Silverpoint family. I wouldn't hesitate to recommend.

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Review from G D (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience

Silverpoint Court is well run and food is good. Staff are friendly and generally home is clean and comfortable. However, at times, there is a shortage of staff. Also, there is a lack of activities for the more mentally alert residents.

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Review from L F (Daughter of Resident) published on 9 February 2016
Submitted via Postal Card • Report

Overall Experience

The staff are very helpful and always have a lovely smile. Care home manager is very approachable and is keen to discuss any problems we may have. The residents rooms need decorating and some look quite tatty with chipped paint as is some of the fittings and furnishings in rooms. Food is not as varied

as I feel it should be and there are many days my dad just has soup for dinner. I cannot fault the staff who are always very caring.

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Silverpoint Court Residential Care Centre

Care Provided by Silverpoint Court Residential Care Centre

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Funding & Fees Guide for Silverpoint Court Residential Care Centre

Facilities