Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
The home includes dedicated parking spaces.
Silvanna Court has a Review Score of 9.7 (9.714) out of 10, based on 42 reviews in the last 2 years. Over all time Silvanna Court has 126 reviews.
Review from Lee P (Son of Resident) published on 21 June 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Marina Hudspeth, Home Manager at Silvanna Court
Thank you so much for this feedback; I will be sure to pass this on to our team at Silvanna Court.
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Review from Sue F (Son of Resident) published on 12 April 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Marina Hudspeth, Home Manager at Silvanna Court
It was a pleasure to care for your mum, and we want to thank you all for your support and kind words.
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Review from K R (Daughter-in-law of Resident) published on 7 March 2022
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Overall Experience
3.0 out of 5
Reply from Jan Seal, Home Manager at Silvanna Court
Thank you very much for your feedback. We extend our sincerest apologies that you are not experiencing the quality service that we always strive to provide. Please be assured we take all feedback extremely seriously and will make it our utmost priority that this matter is addressed and investigated further, to resolve these issues as soon as possible. If you would like to speak to a member of our team, please call us on 01702 559797.
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Review from M R (Daughter of Resident) published on 22 December 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Sue Smith, Home Manager at Silvanna Court
Hello, thank you for your thoughtful review. We are happy that your mother's transition to assisted living has left yourself and your mother satisfied. We strive to ensure we can provide the best possible care, and we are grateful for your feedback.
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Review from Diana P (Daughter of Resident) published on 15 November 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Sue Smith, Home Manager at Silvanna Court
Good afternoon Diana, thanks so much for the wonderful review. We are grateful to hear how appreciative you are of your father's transition to care. Your feedback greatly enhances the care we provide to our residents, and we appreciate your positive comments.
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Review from Richard W (Nephew of Resident) published on 12 November 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sue Smith, Home Manager at Silvanna Court
Hello Richard, thanks so much for the review. We provide the fullest attention to our residents to achieve the best possible care, and we appreciate how satisfied you are with your aunt's care.
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Review from D B (Niece of Resident) published on 12 November 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Sue Smith, Home Manager at Silvanna Court
Hello, thank you for the positive review. We are so grateful to hear how satisfied you and your aunt are with her transition to our care.
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Review from Keith B (Son of Resident) published on 18 October 2021
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Overall Experience
5.0 out of 5
Reply from Sue Smith, Home Manager at Silvanna Court
Hello Keith, we are so grateful to hear your positive feedback for Silvanna Court. We are so grateful to hear your satisfaction with your father's care has led to a permanent residence, and we hope you have a good day.
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Review from John K (Son of Resident) published on 17 August 2021
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5.0 out of 5
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Review from Debra W (Niece of Resident) published on 11 August 2021
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5.0 out of 5
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Review from C W (Son of Resident) published on 16 July 2021
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4.0 out of 5
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Review from Jean M (Daughter of Resident) published on 25 June 2021
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5.0 out of 5
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Review from B H (Sister-in-law of Resident) published on 23 June 2021
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5.0 out of 5
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Review from Daniel G (Son of Resident) published on 23 June 2021
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5.0 out of 5
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Review from D B (Husband of Resident) published on 23 June 2021
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5.0 out of 5
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Review from P B (Son of Resident) published on 18 June 2021
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5.0 out of 5
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Review from E H (Daughter of Resident) published on 18 June 2021
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5.0 out of 5
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Review from Caroline L (Daughter of Resident) published on 8 June 2021
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5.0 out of 5
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Review from Anita B (Daughter of Resident) published on 2 June 2021
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5.0 out of 5
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Review from J S (Daughter of Resident) published on 25 May 2021
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5.0 out of 5
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The Review Score of 9.7 (9.714) out of 10 for Silvanna Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 42 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.714 for Silvanna Court is calculated as follows: ( (370 Excellents x 5) + (117 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 500 Ratings = 4.714
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Silvanna Court is based on 42 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 42 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 May 2023
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Job Title: Manager
Marina has been with Runwood Homes since the age of 16, working in every job role and gaining a wealth of experience throughout her career. During her time as a carer, she was awarded Carer of the Year, reflecting her unwavering commitment to providing the best care for residents.
Marina is passionate about enhancing and improving the lives of those in her care, having worked across several homes and actively contributing to raising the standards of care and the environment for both staff and residents.
Outside of her professional life, Marina is an avid traveller with a love for Disney, particularly enjoying trips to Florida. She always has her next holiday booked, finding joy and relaxation in exploring new places.
Job Title: Deputy Manager
Joined: 2016
Hi, I’m Louise, and I’ve had the privilege of serving as the Deputy Manager at Silvanna Court for the past 8 years. It’s a joy to be part of such a happy home, where I can contribute to making a positive difference in our residents’ daily lives. I love being sociable and am truly honoured to be part of the Silvanna Court family.
When I’m not at work, I enjoy indulging my passions. I’m an avid traveller, ticking off destinations from my bucket list whenever I can. A fun fact about me? I have an impressive collection of 124 rubber ducks! I also love watching crime shows and spending time in the kitchen, especially when it comes to baking cakes. Life is about embracing the little things that bring happiness, and I aim to bring that spirit into everything I do at Silvanna Court.
Job Title: Home Administrator
Joined: 2008
Hello! My name is Leanne, and I’ve been proudly serving as the Administrator at Silvanna Court for 16 years. Working here is more than just a job—it’s an honour. I genuinely love our residents, and the opportunity to make a positive difference in their daily lives is the most rewarding aspect of what I do.
My journey with Runwood Homes began when I was just 16 years old, and over the years, I’ve grown personally and professionally within this incredible company. One of my proudest achievements is becoming a mum, which has enriched my life in so many ways.
Outside of work, I’m a passionate Lego collector and builder, enjoying the creativity and focus it brings. I also love cooking up delicious meals and playing football, which keeps me active and energized. Life is about finding joy in every moment, and I strive to bring that same energy and positivity to my role at Silvanna Court every day.
Job Title: Care Team Leader
Joined: 2022
Hi, I’m Victoria, and I’ve been a Care Team Leader at Silvanna Court for the past 18 months. It’s an honour to share and experience life with our wonderful residents, and I cherish the time I spend with them.
Outside of work, I find peace and inspiration in sitting by the sea, enjoying the calming rhythm of the waves. I’m also an avid reader, and I love getting lost in a good book. Being part of the Silvanna Court team allows me to bring compassion and dedication to those I care for every day, which is truly rewarding.
Job Title: Lifestyle Coordinator
Joined: 2007
With 17 years of dedicated service, I take great pride in my role as a Lifestyle Coordinator. Every day brings the joy of seeing our residents happy, smiling, and truly enjoying life. It’s a privilege to create moments that brighten their days and enhance their well-being.
Outside of work, my greatest achievements are personal: being a proud mum and fulfilling the dream of owning my own home. I lead an active and adventurous life, with the unique skills of water skiing, and driving cars, motorbikes, and even speedboats.
In my free time, I love walking with my dog, spending cherished moments with friends, and enjoying holidays that rejuvenate the soul. Life is all about balance, and I embrace every aspect of it with enthusiasm and gratitude.
Job Title: Care Assistant
Joined: 2020
Hi, I’m Sandra, and I’ve been a proud carer at Silvanna Court for the past 4 years. Caring for people is my passion, and I find immense joy in making a positive impact on the lives of our residents every day.
Outside of work, I love travelling and going on holiday, exploring new places, and creating cherished memories. Spending time with my family and my beloved dog is a big part of my life, and it brings me so much happiness.
Being part of the Silvanna Court team is truly fulfilling, and I’m grateful to be able to do what I love every day.
Job Title: Receptionist
Joined: 2022
Hello, I’m Kelly, and I’ve been the Receptionist at Silvanna Court for 2 years. Helping people is something I’m passionate about, and being part of the Silvanna Court family is a joy—it truly feels like my second home.
Outside of work, one of my greatest achievements is being a mother, a role that fills my life with love and purpose. I’m also a pub license holder and enjoy collecting pocket dragons, a unique and cherished hobby. In my free time, I love shopping and exploring historic sites, especially castles and cathedrals, which inspire my sense of adventure and history.
It’s an honour to be part of the Silvanna Court team, supporting our residents and making a difference every day.
