Southminster Residential Home

Station Road, Southminster CM0 7EW
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9.8 47 Reviews
  • Southminster Residential Home, Southminster
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Care Provided by Southminster Residential Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Liz Wynn (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (8)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Southminster Residential Home

  • Please ring to enquire regarding prices we do take social services clients.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
Are you the Owner/Manager of Southminster Residential Home? View your Advertising Options

Southminster Residential Home Reviews (47)

Total of 47, showing 1-20
9.8

Southminster Residential Home has a Review Score of 9.8 (9.841) out of 10, based on 11 reviews in the last 2 years. Over all time Southminster Residential Home has 47 reviews.

Overall Experience

  • 33
  • 14
  • 0
  • 0
  • 0

Date Published

47
1
5
11
36

Review from Andrew S (Son of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Southminster Residential Home provided my mother with the most professional, thoughtful, kind and greatest care during the last weeks of her life. We are so very grateful to them and appreciate their superb dedication to the people they are caring for as well as supporting their relatives. With greatest
thanks and appreciation.

Reply from Elizabeth Wynn, Home Manager at Southminster Residential Home

Thank you for this review, we are sorry she was only with us for a short period


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Review from D A (Son of Resident) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The end-of-life care my mother received was exceptional. The excellent staff would regularly check on my mother and monitor her food and fluid intake. They did everything to make my mother comfortable. Very friendly staff and, management were honest and upfront.

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Review from Ann B (Sister-in-law of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law spent the last three years of her life in the caring surrounds of Southminster Residential Home. We could not have chosen a better place for her.
The manager and all her staff are professional and friendly, providing a comfortable, family atmosphere within a safe and well-organised
environment. We cannot recommend the home too highly.
Many thanks.

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Review from A I (Son of Resident) published on 9 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad required respite care after hospital care following a fall at home, this being one of many in the last 5 months. A previous respite care period in a different care home helped enable a comparison to be made.
both care homes provided a safe clean environment and have/are looking after his needs.
Southminster excels in my view in so many ways, the home is spotlessly clean, the staff go above and beyond, Dad likes the environment and the food is excellent, it is just about as close to being in his own home as can be. Approaching the end of Dad's respite care period it looks like he will require permanent care and I have no hesitation in continuing this at Southminster.

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Review from Andrew J (Son of Resident) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to Southminster Residential Care Home, my mother needed respite care quickly. They welcomed her at short notice without any issues and adapted to her needs quickly. The staff have been welcoming, accommodating and capable. The sense of relief in finding SRCH cannot be conveyed enough, I am
grateful to them at a time of crisis and need. The care home is set in very nice surroundings which help my mother relax quickly and I found their facilities to be good quality. Once again, thanks for the time my mother has been with you and should we need your services again then I will in touch. Respectfully.

Reply from Elizabeth Wynn, Home Manager at Southminster Residential Home

Thank you for taking the time to write a review. It was a pleasure looking after your Mother. We were sad to see her go but completely understand the need for her to be nearer her husband and yourself and wish her all the very best in her new home.


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Review from Will D (Son of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was a resident at the home for over seven years until she passed just after Christmas 2023. The quality of care she received from the dedicated staff under the manager's efficient management was first-class throughout her stay. The staff are consistently friendly, understanding and sympathetic,
ensuring Mother was as comfortable as possible throughout her long period of residence.
We are grateful to the manager and her staff, past and present, and are very happy to recommend this home to others.

Reply from Elizabeth Wynn, Home Manager at Southminster Residential Home

Mum was a lovely lady and one of our longest residents here - we miss her.


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Review from Jackie B (Sister of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care home with the most amazing staff that all get on so well.
All go above and beyond to give the best care for all the residents.
Spotlessly clean, has great food and an overwhelming sense of it being home for the residents.

Reply from Elizabeth Wynn, Home Manager at Southminster Residential Home

Thank you for such a lovely review. Looking after your sister is a pleasure but also makes us all realise how devastating the impact of dementia has on such young women and you as a family.


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Review from Joanne C (Daughter of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only just moved in, but already, she is happy, clean and well looked after. Doctor visits once a week, and you can always raise your concerns, and they will always be heard. The food and snacks are amazing. The staff are always there, and nothing is too much trouble.

Reply from t, Home Manager at Southminster Residential Home

Thank you, Joanne; Mum has settled in so well, and she is a pleasure to care for.


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Review from S R (Wife of Resident) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband recently spent a week’s respite care in your establishment. During that time both his physical and mental needs were met with kindness, sympathy and understanding, and the very friendly and caring staff made his stay as comfortable and stress-free as possible. Although he suffers from dementia,
he remembers being with you and has told family members that he enjoyed his visit, and would be very happy to be with you again. Coming from my husband, that is high praise indeed! My very grateful thanks to you all.

Reply from Elizabeth Wynn, Home Manager at Southminster Residential Home

Thank you S for this review, your husband settled in so well, he loved the food and really enjoyed the activities.


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Review from John G (Son of Resident) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They have cared for my mother during her last 16 months of life. They have looked after her with caring and dignity. This extends to end-of-life care received recently, which they allowed me and my siblings free access. They have treated her with dignity and always attended to her needs. Cannot fault
the manager or administration in their running of the home.

Reply from Elizabeth Wynn, Home Manager at Southminster Residential Home

Thank you, John, for your review; it was a pleasure to care for your mother and for her to be part of our family at Southminster.
Dementia is such a cruel disease.


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Review from John N (Nephew of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, the staff have always made my aunt and myself very at ease in such a life-changing situation. The excellent review says how we feel about the kindness that has been shown. Very caring towards my aunt and myself at all times. A very calming environment. We could not wish for better care.
Thank you.

Reply from Elizabeth Wynn, Home Manager at Southminster Residential Home

Thank you, John, for such a positive review; it was a pleasure caring for your aunt.


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Review from Sue R (Daughter of Resident) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father entered Southminster Residential Home for respite in August. Social workers, upon my return from holiday, decided that my father needed 24-hour care, rather than myself and care workers could give him in his own home. My experience of this home is of the highest standard; the care, time and
love that the care in this home was second to nine. My father, after being admitted to the hospital, asked for his final days to be spent here. The love and kindness will never be forgotten.

Reply from Elizabeth Wynn, Home Manager at Southminster Residential Home

Sue, looking after your father was a total pleasure, and we were very sad when he sadly passed away - such a wonderful character he was.


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Review from Pauline S (Daughter of Resident) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sadly my mum's stay here was not very long, about four weeks. We were very happy with her care, and the staff were all really attentive and looked after her so well. She had a lovely Christmas and was the star of the party at 100 years of age.

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Review from Linda A (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Southminster Residential Home for one week of respite care, and we were both very anxious and nervous as this was the first time Mum had been away from us in 10 years (she has lived with us). I need not have worried because as soon as we walked through the door, we were welcomed
with smiles and reassurance. All members of staff came to say hello and introduced themselves. When I returned the next day, mum had completely made herself at home, saying she felt very comfortable and not nervous anymore. The level of care was way beyond our expectations, we were told that the people here are a family, and this is very true. When we left, the staff came to say goodbye and hugged mum, saying they would miss her. Mum's words, "this is just like being at home", say it all.

Reply from Elizabeth Wynn, Home Manager at Southminster Residential Home

Thank you for your review mum was a pleasure to care for


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Review from Karen R (Daughter of Resident) published on 15 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had to put my mother in this home. I went to see it beforehand and was made very welcome by all the staff. The transition for my mum from hospital to Southminster Residential Home has been amazing I know it hasn't been long that my mum has been in there but you get the best feeling from the
staff and you can tell they all care.

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Review from David H (Son of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Southminster for almost a year before she died peacefully at the age of 98.
She was well cared for, and she loved the food. She told us shortly before she passed away that 'she liked it here', which was praise indeed from my mother.

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Review from Arthur T (Respite Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general terms and during my brief stay, I was more than happy with the way the home was run. It seemed to me that all levels of staff were prepared to multi-task and not stick to a one men one job attitude. My personal experience throughout my stay was, apart from a few minor niggles, which were
unavoidable, and part of my own personal requirements, which you would expect to find in a five-star hotel and not in a residential care home, were adequate and catered for most of my limited needs as well being in a friendly and hospitable atmosphere. My view of care and support workers has been impressive and changed my mind about the amount of work they have to do, which they do with dedication and compassion.

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Review from Glynne W (Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Upon my arrival, I was included by staff and residents straight away. The staff helped me with my medicine. The food was plentiful and well prepared and presented. The way visitors were encouraged and dealt with was very efficient. I would recommend the home to anyone and perhaps use it more if necessary.
Excellent!

Reply from Elizabeth Wynn, Home Manager at Southminster Residential Home

Thank you for your review. We were all so pleased with your very quick recovery from your surgery. So many of the residents knew you, and they all loved talking about local history and events.


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Review from Nicolette R (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum has been in the home since April last year. She moved from Yorkshire to Essex, which was quite an upheaval for her, but has settled into her new home very well. She always seems happy and well-cared for when we visit. The staff are always friendly and helpful and very patient with mum who suffers
with dementia.

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Review from R M (Daughter of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum took up residence in June 2021 and settled in very well. The staff went out of their way to make her comfortable, and we have some lovely pictures of her enjoying the activities in the house. I have nothing but praise for the staff, who have at all times, been very professional, caring and attentive
to Mum's needs, and Mum was very happy there. Her room was always spotless, bright and airy. Unfortunately, we lost Mum in April, it was unexpected and a shock to her family and the care home. The support given to me at this very difficult time was exceptional, and I cannot thank them enough.

Reply from Elizabeth Wynn, Home Manager at Southminster Residential Home

Ahh, Mum was a delight to care for, and we were very sad to lose her so unexpectedly; our Parrots truly miss being spoilt by Mum.


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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Southminster Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for Southminster Residential Home is calculated as follows: ( (107 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 126 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Southminster Residential Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Frequently Asked Questions about Southminster Residential Home

What types of Care is Southminster Residential Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Southminster Residential Home provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Southminster Residential Home have?

There are 24 Single Rooms and 8 Couples/Companion Rooms.

What are the Facilities & Services at Southminster Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Southminster Residential Home to the centre of Southminster?

0.3 mile(s) as the crow flies, distance by road may be significantly further.