Umika Lodge has a protected meal time. Ask visitors to avoid telephoning or visiting during these times to minimise disruptions.
Parking located to the very front of the building near the ramped entrance.
Umika Lodge Care Home has a Review Score of 9.2 (9.195) out of 10, based on 5 reviews in the last 2 years. Over all time Umika Lodge Care Home has 13 reviews.
Review from Susan B (Daughter of Resident) published on 28 November 2024
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Reply from Kelly Santa Cruz, Acting Home Manager at Umika Lodge Care Home
Thank you for your kind review. Dad and yourself are very missed by all. His banter with the staff always brought a smile to our faces. Dad was a pure delight to have as part of our family. We hope you will not be a stranger.
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Review from Lynn H (Daughter of Resident) published on 18 July 2024
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Reply from Kelly Santa Cruz, Acting Home Manager at Umika Lodge Care Home
Thank you for these words. It has been amazing witnessing Mum flourish here. Seeing her get involved with the activities and exercises was just amazing. She too has worked so hard to get back onto her feet. It is our pleasure to support her in achieving all she has in the short time she has been with us. We look forward to seeing more!
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Review from C S (Daughter of Resident) published on 18 July 2024
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Reply from Kelly Santa Cruz, Acting Home Manager at Umika Lodge Care Home
Thank you for these kind words. It is amazing seeing Mum reach milestone years and still continue to be strong and amazing. We look forward to many more.
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Review from Jodie S (Granddaughter of Resident) published on 23 October 2023
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Reply from Veekash Bhowaneesing, Director at Umika Lodge Care Home
Your Nan is very much part of what makes Umika Lodge a home. She is very much liked by staff and other residents and their visitors alike. Thank you very much for your kind words of support and encouragement.
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Review from Denise A (Respite Resident) assisted by family/friend published on 17 July 2023
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Reply from Veekash Bhowaneesing, Director at Umika Lodge Care Home
Thank you for your kind review. It was a pleasure to have you stay with us. I know some of the ladies enjoyed having a new face to play Monopoly with! We hope you see you again in the future.
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Review from Tracey W (Daughter of Resident) published on 7 November 2022
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Reply from Veekash Bhowaneesing, Home Manager at Umika Lodge Care Home
Thank you for your kind words, Tracey. Your dad was a gentleman and true character. He always had a way to bring a smile to our faces. It was a pleasure to share our lives with him and he will be missed by us all.
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Review from P B (Daughter of Resident) published on 23 March 2022
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Reply from Veekash Bhowaneesing, Director at Umika Lodge Care Home
Thank you for your review! We have enjoyed helping Mum settle in. These times can be hard for all the family but we like to make everyone as welcome as possible. Soon the parties will be open to all! We have enjoyed watching her flourish and make friends on the dance floor.
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Review from Dawn M (Daughter of Resident) published on 11 March 2022
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Reply from Veekash Bhowaneesing, Director at Umika Lodge Care Home
Thank you very much for your kind words. Your mum is such a loving person and it is a pleasure to have her living with us at Umika Lodge and you as a relative. She is the ' life of the party' and it doesn't take much persuasion to get her up to dance.
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Review from Alison L (Daughter of Resident) published on 28 February 2022
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Reply from Kelly Santa Cruz, Deputy Manager at Umika Lodge Care Home
Thank you for your review Alison. Mum is such a pleasure to support. She really is one of the family and life and soul of the party, along with her friends here at Umika. We look forward to throwing more birthday parties for her in the future.
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Review from Zara A (Daughter of Resident) published on 19 April 2021
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Reply from Veekash Bhowaneesing, Director at Umika Lodge Care Home
It is our pleasure to welcome your mum and you into our Care Home. Your feedback is very much appreciated.
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Review from F S (Resident) assisted by family/friend published on 30 August 2019
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Reply from Kelly Santa Cruz, Administrator at Umika Lodge Care Home
Many thanks for your comment F S. We would love to see you again but as a visitor next time! I hope you are enjoying life back home!
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Review from Jean B (Partner of Resident) published on 27 August 2019
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Reply from Kelly Hunt, Administrator at Umika Lodge Care Home
Many thanks for your review, Jean. It was a real pleasure to help support your family member back to health for his return home. We wish you all the best for the future.
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Review from Teresa R (Daughter of Resident) published on 16 May 2019
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Reply from Kelly Santa Cruz, Administrator at Umika Lodge Care Home
Many thanks for you comments Teresa they are much appreciated. It is a pleasure to support your mum, she is one of the family!
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The Review Score of 9.2 (9.195) out of 10 for Umika Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.833 for Umika Lodge Care Home is calculated as follows: ( (50 Excellents x 5) + (10 Goods x 4) ) ÷ 60 Ratings = 4.833
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.362 Points relating to the number of positive Reviews for Umika Lodge Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8. 5 Positive Reviews ÷ 5.8 = 0.862
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Oct 2024
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Job Title: Acting Home Manager
Joined: 2007
Kelly started her career in the industry at the young age of 16 - cleaning in a care home and working her way up through all the roles within the care home.
NVQ Level 3 - Health and Social Care
NVQ Level 5 - Health and Social Care Leadership and Management
Job Title: Senior Care Assistant
Joined: 2000
Jeannette is one of our longest-serving employees. Once stepping into the management role within the company when needed. Jeannette has gained her Level 3 and Level 5 in Health and Social Care and shared her knowledge and experience with others.
Job Title: Senior Care Assistant
Joined: 2022
Stacey has 30 years of experience in care. She has worked all roles in the care setting from activities, to the chef to senior care. Stacey will step into any role to ensure our residents are receiving all the care needs possible.
Job Title: Senior Care Assistant
Joined: 2022
Alexa has worked in care for over 20 years, working in various positions, including management in other settings. Alexa is a well-experienced, caring and loving individual.
Job Title: Senior Care Assistant
Joined: 2011
Liz is one of our most dedicated Senior Care Staff. She has been with us since 2011, sharing her experience and knowledge along the way. Super caring and hardworking.
She has received her NVQ Level 3 - Health and Social Care and uses this to guide others in providing high-quality care.
Job Title: Head Chef
Joined: 2010
Worked at Stafford Court since 2010. Progressed from Care Assistant to Senior has plenty of knowledge and experience. Recently taking the kitchen by storm with home-cooked meals.
Job Title: Activities Co-Ordinator
Joined: 2022
Tabatha has vast experience with residents with dementia and learning disability needs. She has lots of ideas and tries to find activities that match all residents' likes and dislikes making them person-centred.
Job Title: Health Care Assistant
Joined: 2015
NVQ Level 2 & 3 in Health and Social Care
Job Title: Senior Care Assistant
Joined: 2020
Chloe has her NVQ 3 in Health and Social Care. Chloe has taken the care sector by storm and embraces all learning opportunities.
Job Title: Health Care Assistant
Joined: 2015
Studying NVQ Level 3 in Health and Social Care.