Stafford Hall Residential Care Home

138/140 Thundersley Park Road, Benfleet SS7 1EN
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9.9 72 Reviews
  • Stafford Hall Residential Care Home, Benfleet
Stafford Hall Residential Care Home has exceptional decking and paved areas so that you can sit and enjoy the day. Although some rooms are doubles these can changed to large premium rooms for single occupancy. Whatever you choose, the warmth and comfort of Stafford Hall will surround you.

Whether a cup of tea and a piece of home-made cake or a good book to read, the choice awaits you at Stafford Hall. If it is relaxation you wish for, seek it out in this home, after all it is your home too.

Staff are very friendly and through detailed care planning they get to know what makes you the unique person that you are and so can understand what you want to do each day.

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Care Provided by Stafford Hall Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Michelle Summerson (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (9)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Stafford Hall Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,190
    • Self-Funded Residential Dementia Care from £1,190
    • RESPITE Self-Funded Residential Care from £1,340
    • RESPITE Self-Funded Residential Dementia Care from £1,340
  • (these prices are only a guideline, please contact Stafford Hall Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Stafford Hall Residential Care Home Reviews (72)

Total of 72, showing 1-20
9.9

Stafford Hall Residential Care Home has a Review Score of 9.9 (9.877) out of 10, based on 23 reviews in the last 2 years. Over all time Stafford Hall Residential Care Home has 72 reviews.

Overall Experience

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Date Published

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Review from N S (Daughter of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff at Stafford enough, they are always available to update me on dad's wellbeing. The staff are so kind to dad and us while we navigate this difficult journey.

Reply from Michelle Summerson, Manager at Stafford Hall Residential Care Home

Thank you for your review; I will pass on your comments to the staff.


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Review from J E (Son-in-law of Resident) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law entered the home after a few weeks of being bed bound at home. Within hours she has been showered, dressed and was in a chair. The staff are excellent, caring and treat my mother with dignity and respect. Management are mindful of all her needs and do everything they can to encourage
her well being and improve her physical condition. I would not hesitate to recommend Stafford Hall Residential Care Home.

Reply from Michelle Summerson, Manager at Stafford Hall Residential Care Home

Thank you for your kind review, I will pass your review onto the staff.


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Review from Suzie E (Granddaughter of Resident) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan went in before Christmas. She's improved so much. The care is amazing and there is an activity of some sort every day. The staff are very friendly and approachable, nothing ever seems too much for them. The home is spotless and the residents are all kept clean and dressed every day. I wouldn't
hesitate to recommend Stafford Hall.

Reply from Michelle Summerson, Manager at Stafford Hall Residential Care Home

Thank you for your review. Here at Stafford Hall, we aim to promote a homely environment where everyone is welcome.


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Review from T M (Daughter of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been apprehensive about placing my Mum in a home, we had looked at Stafford Hall months prior to Mum's admission and decided that it was our first choice. Mum's hygiene etc had deteriorated so much. I can't tell you how pleased the family are with the care and support the staff are giving Mum.
She looks so clean and healthy, she is always happy and has settled in so well. Thank you to all of you. You have changed our lives as well as Mum's.

Reply from Michelle Summerson, Manager at Stafford Hall Residential Care Home

Thank you for your kind review of the home and the service we provide at Stafford Hall.


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Review from Stacey E (Granddaughter of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad came to Stafford Hall after being in hospital, unfortunately he was only there for a few days before he sadly passed away. During his stay, the staff were great looking after Grandad and supportive to us as a family. We will be forever grateful for making Grandad's last few days comfortable
and maintaining his dignity.

Reply from Michelle Summerson, Manager at Stafford Hall Residential Care Home

Thank you for your kind words, I will pass them on to the staff.


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Review from Jean B (Wife of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Stafford Hall for over two years. He was bedridden after the first three months. I cannot praise the this home enough! He was treated so well and the staff were all so kind. His room was always clean and his bed and clothes always fresh. The staff were always popping in and he
had plenty of drinks. He was included in as many activities as possible. I wouldn't hesitate to recommend this home. All the residents are happy there.

Reply from Michelle Summerson, Manager at Stafford Hall Residential Care Home

Thank you for your kind words, your husband will be missed by all who knew him. I will ensure to pass your comments on to the team.


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Review from Rose Y (Daughter of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff were fantastic for the care they gave my dad, unfortunately only for a short time in his final days and the support they all gave us as a family. Can't thank you all enough.

Reply from Michelle Summerson, Manager at Stafford Hall Residential Care Home

Thank you for your kind words, your dad was only with us for a short time but will be missed by those of us who met him.


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Review from A H (Daughter of Resident) published on 13 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the exceptional care my Father received at this home over the two years he was a resident. The home was always spotlessly clean and the staff were always welcoming and friendly.

Reply from Michelle Summerson, Manager at Stafford Hall Residential Care Home

Thank you for your kind review; I will pass it on to the staff. Dad is missed by all who knew him.


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Review from Patricia L (Daughter of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so proud of the management and staff who cared for my dad, he was there only for a few days but they was amazing, always checking on Dad and family as well, or just a chat or a cuddle at this very sad time. It was an excellent service. Thank you.

Reply from Michelle Summerson, Manager at Stafford Hall Residential Care Home

Thank you for your kind words; I will pass them on to the staff.


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Review from Frances E (Daughter of Resident) published on 2 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been in for three days. When she came in, she had been immobile in a hospital bed at home for ten weeks. She was in night clothes and was being strip-washed with carers four times per day. The day following her admission to Stafford Hall, she had been hoisted into a chair, she had been
showered and hair washed and was fully dressed. I could not believe the home had achieved more in 12 hours than what had happened in the last ten weeks.

Reply from Michelle Summerson, Manager at Stafford Hall Residential Care Home

Thank you for your review Frances. Here at Stafford Hall we hope to encourage residents to remain independent and dignified and socialise with others if they wish to in a safe and homely environment.


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Review from Nigel C (Son of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was up and sitting in the lounge, no mean feat given she had been bedridden for nearly a year in another care home, this care home really made an effort. The Halloween fun was great, pretty much everyone had a smile on their faces, especially when the trick-or-treat sweets came around!

Reply from Michelle Summerson, Manager at Stafford Hall Residential Care Home

Thank you for your review, it really was a great event and we were clearing confetti up for days! We hope that our residents and their families enjoy the events we hold and welcome any ideas or suggestions you may have.


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Review from J R (Granddaughter of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very impressed with and grateful to the manager, another particular member of staff and the team at Stafford Hall who kindly accepted our dear nan at short notice to enable a safe discharge from hospital out of area. Staff were kind and accommodating and allowed our dear nan a place to settle for her
remaining time with us, allowing us important quality time together.
We will always be grateful to the staff team and their kindness.

Reply from Michelle Summerson, Manager at Stafford Hall Residential Care Home

Thank you for your review, Nan will be missed by all of us who knew her and her beautiful smile.


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Review from Jeff L (Son of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have observed the interaction between staff and residents and found it to be excellent. Residents are treated as people and with care and respect. I have never heard a raised voice from the staff. My mum transferred directly from the hospital and the home manager and her staff made the whole process
very easy. They all knew what to do and have been very helpful and professional in their card for my mum and in dealing with myself and the rest of the family.

Reply from Michelle Summerson, Manager at Stafford Hall Residential Care Home

Thank you for your kind review, I will be sure to pass it on to the team. Here at Stafford Hall, we pride ourselves on creating a friendly and welcoming atmosphere that is person-centred so I am glad you and your mum have had a pleasant process so far.


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Review from M M (Daughter-in-law of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Stafford Hall is a very welcoming friendly place. The staff are very caring and approachable. Nothing is too much for them to do. The manager and her team work well together and are obviously dedicated to giving the best care to their residents.

Reply from Michelle Summerson, Manager at Stafford Hall Residential Care Home

Thankyou for your review, I will pass this on to the team.


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Review from Clare S (Daughter of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmum hasn't been in Stafford Hall for long, however, she feels very at home there already, has made a few friends and cannot wait to go out on the weekly day trips! The staff are so welcoming, and friendly and they care for their residents. There is good communication from the home regarding my
step mum's care and I'm positive she is going to be very happy there.

Reply from Michelle Summerson, Manager at Stafford Hall Residential Care Home

Thank you for your lovely review; I will be sure to pass it on to the staff. It is lovely that your stepmum has settled in very well and is enjoying the activities and outings.


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Review from E D (Daughter-in-law of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been at Stafford Hall for a couple of years now. Overall, she is relatively settled and everyone is very caring and nurturing. We like that the home is small and more family like. There has been a period of many different managers, which hasn't been great for continuity of care
and unsettling for residents and relatives. We were glad to see the manager back and hope that he is there on a permanent basis, he has a good relationship with both residents and relatives.

Reply from Michelle Summerson, Manager at Stafford Hall Residential Care Home

Thank you for your review; we are pleased that you are happy with the services we are providing. Please feel free to come to one of our relatives meetings, which are held monthly, or come and see me at any time if you have any comments or suggestions as I have an open door policy. Kind regards.


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Review from L H (Daughter of Resident) published on 4 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Stafford Hall is a small, friendly and cosy care home and all the staff are welcoming, supportive and caring. It has a family feel. I was very apprehensive about Mum going into residential care three and a half months ago but she has received excellent care from the team. I look forward to this continuing.

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Review from S E (Daughter of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

New manager is excellent and has a lovely way of treating residents with kindness and understanding. Majority of staff are helpful and friendly and they also treat residents with respect. I think residents would benefit from more entertainment i.e.: singing or an entertainer to remind them of past
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Review from Sarah G (Niece of Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was becoming aggressive and not wanting to eat or drink whilst living in her own home. I felt very upset and unsure of how my aunt would cope in a care home. She has now been here a year and she is back to her old self (obviously she still has dementia) but she is no longer angry or lonely,
she eats and is now able to drink from a cup again (without throwing the contents over her carer). She loves to people watch and they have so many activities for the residents, I know she loves to watch them. I am so happy that the staff all show her respect and treat her as an individual and not as a number! Anyone else that is going through that awful dilemma of “is it the right time for a care home?”, please consider this place as I am sure your loved one would be as happy and contented as my aunt.

Reply from Tayo Adeleke, Manager at Stafford Hall Residential Care Home

We really appreciate your confidence in Stafford Hall to care for your aunt. Thank you very much for your support and for your sincere and kind feedback.


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Review from Elizabeth L (Wife of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy that he has the best possible care for his condition and that he is treated with kindness and respect, as am I when I visit.

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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Stafford Hall Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for Stafford Hall Residential Care Home is calculated as follows: ( (238 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 269 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Stafford Hall Residential Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (6)

Michelle

Michelle Summerson

Job Title: Home Manager

Joined: 2014

Thank you for taking the time to consider Stafford Hall; My name is Michelle and I am the Home Manager.


I started working for Runwood Homes in 2014 as an administrator and have progressed to home manager during that time. I am very proud to work for the company and proud of all that we have achieved since joining Stafford Hall in January 2024; especially our GOOD CQC rating which we achieved in June 2024 which is a testament to the team and the hardwork and dedication they put into their role and the standards we strive for.


Stafford Hall has 31 rooms and is situated in a peaceful residential area in Benfleet with a large well-maintained garden and decked seating area that our residents and families can enjoy. All our rooms are spacious and bright and we pride ourselves in providing a homely and familiar atmosphere for our residents.


We strive to make each individual resident stay with us personal to them to enhance their physical and emotional well-being. We have a wonderful team of staff who offer a high standard of care and encourage our residents to partake in activities like bingo, quizzes, and arts and crafts. We have regular theme days, days out and entertainers, which families are always welcome to join in with. Please do contact us if you would like to have an informal chat or a tour around our beautiful grounds.


Charlotte

Charlotte Coenen

Job Title: Care Team Leader

Joined: 2020

My name is Charlotte and I am a Care Team leader at Stafford Hall, I started working here in 2020 and have progressed within the company from domestic assistant.


I enjoy my role and enjoy spending time with our residents and learning more about their life and history.


I have a bubbly personality and like to make people laugh; in my spare time I enjoy going on holidays and building lego structures


Vicky

Vicky

Job Title: Administrator

Joined: 2014

I am the Administrator here at Stafford Hall. I have worked here for 10 years and really enjoy how my role has progressed over the years. I enjoy being part of Stafford Hall, working alongside dedicated carers and other staff members and interacting with all the residents.


Chris

Chris Leaver

Job Title: Maintenance Operative

Joined: 2024

I’m Chris, the Maintenance Operative at Stafford Hall. My role is to look after the upkeep of the Home; from changing light bulbs/decorating to carrying out all the checks to make sure everything is in its best working order and to the highest standards possible for our residents.


Tina

Tina

Job Title: Cook

Joined: 2022

Hi, my name is Tina and I have worked for the company since 2014 and moved to Stafford Hall in 2022
I thrive on making sure the kitchen is up to its high standards and this is reflected in the 5 stars from environmental health we have achieved.


Mandy

Mandy Hopkins

Job Title: Kitchen Assistant

Joined: 2000

I am Mandy, a Kitchen Assistant at Stafford Hall and an ad hoc cook. I have been working here for 25 years. I enjoy my work as a Kitchen Assistant and chatting with the residents, and I am proud to keep the kitchen tidy and maintain high standards. Outside of work, my hobbies include swimming and crosswords.


Frequently Asked Questions about Stafford Hall Residential Care Home

What types of Care is Stafford Hall Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Stafford Hall Residential Care Home provide?

Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Stafford Hall Residential Care Home have?

There are 22 Single Rooms and 9 Couples/Companion Rooms.

What are the Facilities & Services at Stafford Hall Residential Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Stafford Hall Residential Care Home to the centre of Benfleet?

0.1 mile(s) as the crow flies, distance by road may be significantly further.