Stafford Hall Residential Care Home

138/140 Thundersley Park Road, Benfleet SS7 1EN
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9.9 72 Reviews
  • Stafford Hall Residential Care Home, Benfleet
Stafford Hall Residential Care Home has exceptional decking and paved areas so that you can sit and enjoy the day. Although some rooms are doubles these can changed to large premium rooms for single occupancy. Whatever you choose, the warmth and comfort of Stafford Hall will surround you.

Whether a cup of tea and a piece of home-made cake or a good book to read, the choice awaits you at Stafford Hall. If it is relaxation you wish for, seek it out in this home, after all it is your home too.

Staff are very friendly and through detailed care planning they get to know what makes you the unique person that you are and so can understand what you want to do each day.

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Care Provided by Stafford Hall Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Michelle Summerson (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (9)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Stafford Hall Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,190
    • Self-Funded Residential Dementia Care from £1,190
    • RESPITE Self-Funded Residential Care from £1,340
    • RESPITE Self-Funded Residential Dementia Care from £1,340
  • (these prices are only a guideline, please contact Stafford Hall Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Stafford Hall Residential Care Home Reviews (72)

Total of 72, showing 21-40
9.9

Stafford Hall Residential Care Home has a Review Score of 9.9 (9.877) out of 10, based on 23 reviews in the last 2 years. Over all time Stafford Hall Residential Care Home has 72 reviews.

Overall Experience

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Date Published

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Review from Marion W (Daughter of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Stafford Hall for almost two years and the difference in her is huge. She was quite violent and aggressive before but the staff have treated her with care. She has now settled and feels safe and secure. She sees regular carers and is able to relate to them. My family are very happy
that Mum is here and with the effort and care that is given to her.

Reply from Tayo Adeleke, Manager at Stafford Hall Residential Care Home

The reviewer is a resident's daughter that visits her mum every other day.


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Review from Lee J (Son of Resident) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was immediately made welcome at Stafford Hall and all the anxiety and vulnerability he felt living at home not being able to cope, disappeared virtually overnight! He is treated with dignity and respect and is on first-name terms with all members of the care team. He eats well, has put on
weight and loves sitting in the garden. He is also looking forward to his first outing with other residents. We have been able to personalise his room with family photos and art which has made him feel really at home. For me, Stafford Hall stands out more as a home rather than an institutionalised care home. All the care is obviously in place but the building has a more “homely” feel to it. I am so grateful that as a family, we have more peace of mind knowing Dad is safe and cared for.

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Review from Susan S (Daughter of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is cared for with such love, care and empathy by all the staff at Stafford Hall. It really is a home from home, and I can see whenever I visit how happy my mum is.
From the amazing admin support to knowledge and experience from the management, I am overwhelmed with gratitude that my mother
is in such a wonderful place.

Reply from Jo Greenberg, Customer Relations Coordinator at Stafford Hall Residential Care Home

Thank you so much for your kind words. We will continue to love and look after Mum and fulfil her needs.


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Review from David R (Son of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My very elderly dad spent five weeks here to allow my mum to recover from an operation.
My dad is frail and has quite a few problems and lots of medications. The standout strength of Stafford Hall is the staff. All of the carers, the office staff and the tea lady. Everyone was warm, friendly and caring.
My dad is a lovely man but not always the easiest of people, and everyone was great. Friendly without being invasive, vigilant, professional, well-organised and a great promoter of his dignity.
He loved the food too.

Reply from Lorraine Taylor, Manager at Stafford Hall Residential Care Home

Thank you so much for your support of the home and for your very lovely feedback. It was our pleasure to care for your Dad, and the staff are really missing him since he went home.


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Review from Gloria T (Wife of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I feel that my husband had a good experience at Stafford Hall and was very well looked after by the staff and carers. I would certainly recommend this care home if I were asked for information on which care home to use.

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Review from Marian E (Daughter of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad stayed at Stafford Hall for two weeks respite. I also wanted to see what he thought about a home as he will eventually move to one. He left with nothing but positive comments. I myself viewed the home and found all staff to be very kind and friendly. The home was very clean. Dad said his room was
comfortable. I couldn't have asked or expected anymore, and I would recommend this home based on my dad's experience staying there.

Reply from Lenie Terrado, Home Manager at Stafford Hall Residential Care Home

Thank you so much for giving us a chance to care for your Dad. We are pleased to hear that he enjoyed his stay with us. And thank you so much for the great compliment.


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Review from Marie H (Daughter of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum didn't want to go in to care but absolutely loved Stafford Hall and the "lovely ladies" after just a week, a complete shock to us but a fantastic outcome. Stafford Hall is a homely place to live, with fantastic staff, carers and happy residents. I would recommend Stafford Hall to anybody struggling
to make the same decision that we had to make, as it's not easy. Mum is never rushed, and we have witnessed that the staff and carers really do care, something we have not seen in other care homes, sadly. Mum has dementia and has good and bad days. The staff are always on hand and are always approachable, and they have a lovely way of making Mum feel happy and safe. There has been a difference in Mum in such a short space of time; she is not one to mix with others, but she has been mingling with other residents and it shows, she looks good, feels good and her brain activity has improved so much.

Reply from Jo Greenberg, Customer Relations Coordinator at Stafford Hall Residential Care Home

Thank you so much for your lovely comments. It really means a lot, and I will pass your comments on to the team here.


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Review from D F (Daughter of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a lovely atmosphere at Stafford Hall. It feels so homely and welcoming, and you can tell the staff are genuine, friendly and really care about the residents. Our mum is really happy and settled there, and it's good to have that peace of mind knowing she is safe and being well looked after and
cared for.

Reply from Lenie Terrado, Home Manager at Stafford Hall Residential Care Home

Thank you so much for trusting us at Stafford Hall to care for your Mum. We greatly appreciated your genuine and positive feedback, and thank you for your support.


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Review from Kevin S (Son of Resident) published on 11 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Stafford are very kind and caring. They have done an excellent job helping Mum settle in. Nothing is ever too much trouble. Stafford Hall provides that home-from-home feel, a lovely home.

Reply from Lenie Terrado, Home Manager at Stafford Hall Residential Care Home

Good afternoon Kevin, thank you so much for sending your full recommendation to Stafford Hall. We are so grateful to hear how satisfied you are with your mother's transition to our care. Thanks again for the positive feedback.


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Review from Dave S (Son of Resident) published on 8 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in Stafford Hall and I am very happy with the care she is getting. From management to the carers and housekeepers, everyone is really helpful and nice. The home is very clean and always has a nice atmosphere when I visit. The home seems to have a nice family feel.

Reply from Lenie Terrado, Home Manager at Stafford Hall Residential Care Home

Good afternoon Dave, we are so grateful to read your full recommendation for Stafford Hall. All of our team focus on providing the best possible care to our residents, and we are so happy to read how satisfied you are with your mother's care.


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Review from Linda L (Daughter-in-law of Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and helpful staff.
Mum seems very happy.

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Review from P L (Son of Resident) published on 26 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and helpful.
Mum seems very happy here.

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Review from S H (Daughter of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Stafford Hall since January 2020. She has been very well cared for and the staff are so helpful and caring. Mum has settled in well and loves her new family. The staff are lovely and nothing is too much trouble. Any questions, they are only too willing to answer them for us. Would recommend
Stafford Hall Residential Care Home as a nice, small, family care home with great staff who care about their residents.

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Review from John K (Son of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Stafford Hall is an amazing place, everyone there, they are so helpful and supportive. I get kept up to date with everything. My dad joins in all the activities they put on, the food, his room is so clean. The carers are brilliant with my dad, and he really enjoys their company.

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Review from Yvonne D (Daughter of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Stafford Hall. The staff were wonderful and were very kind to Mum. I would have no hesitation in bringing Mum back for respite care should the need arise in the future.

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Review from Jackie B (Daughter of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to thank the wonderful staff at Stafford Hall for all the fantastic care they have given Da during this awful time. Thank you so much.

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Review from N R (Granddaughter of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my first visit since lockdown, all PPE used well, swabbed when arrived. A lot of new staff who are all friendly and welcoming.

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Review from Julie B (Daughter of Resident) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most amazing staff under the most extreme circumstances.
My dad is always happy and well looked after.
Thank you to you all.

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Review from Helen P (Daughter of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents are resident here. They are very happy and extremely well cared for. The staff are so helpful, understanding and kind.
There are so many activities for residents to join in with if they want to take part. I’m so happy they are here.

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Review from Joyce F (Daughter of Resident) published on 27 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in this wonderful care home since the middle of February, and I can’t praise it enough. I always said I would never put my Mum in a home, but it is the best thing I could have done for her. She is so happy and so well looked after. The management and staff are always friendly and polite,
especially in these trying circumstances, I really can’t praise them enough. Whenever the staff post anything online that Mum and the other residents are doing, everyone is always smiling and happy, both residents and staff it really warms the heart. I tell people I speak to what a wonderful place it is and show them the photos to prove it. I am looking forward to seeing what they do at Christmas, judging from past activities they do, I bet everyone will have lots of fun. I really can’t praise Stafford Hall enough.

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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Stafford Hall Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for Stafford Hall Residential Care Home is calculated as follows: ( (238 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 269 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Stafford Hall Residential Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (6)

Michelle

Michelle Summerson

Job Title: Home Manager

Joined: 2014

Thank you for taking the time to consider Stafford Hall; My name is Michelle and I am the Home Manager.


I started working for Runwood Homes in 2014 as an administrator and have progressed to home manager during that time. I am very proud to work for the company and proud of all that we have achieved since joining Stafford Hall in January 2024; especially our GOOD CQC rating which we achieved in June 2024 which is a testament to the team and the hardwork and dedication they put into their role and the standards we strive for.


Stafford Hall has 31 rooms and is situated in a peaceful residential area in Benfleet with a large well-maintained garden and decked seating area that our residents and families can enjoy. All our rooms are spacious and bright and we pride ourselves in providing a homely and familiar atmosphere for our residents.


We strive to make each individual resident stay with us personal to them to enhance their physical and emotional well-being. We have a wonderful team of staff who offer a high standard of care and encourage our residents to partake in activities like bingo, quizzes, and arts and crafts. We have regular theme days, days out and entertainers, which families are always welcome to join in with. Please do contact us if you would like to have an informal chat or a tour around our beautiful grounds.


Charlotte

Charlotte Coenen

Job Title: Care Team Leader

Joined: 2020

My name is Charlotte and I am a Care Team leader at Stafford Hall, I started working here in 2020 and have progressed within the company from domestic assistant.


I enjoy my role and enjoy spending time with our residents and learning more about their life and history.


I have a bubbly personality and like to make people laugh; in my spare time I enjoy going on holidays and building lego structures


Vicky

Vicky

Job Title: Administrator

Joined: 2014

I am the Administrator here at Stafford Hall. I have worked here for 10 years and really enjoy how my role has progressed over the years. I enjoy being part of Stafford Hall, working alongside dedicated carers and other staff members and interacting with all the residents.


Chris

Chris Leaver

Job Title: Maintenance Operative

Joined: 2024

I’m Chris, the Maintenance Operative at Stafford Hall. My role is to look after the upkeep of the Home; from changing light bulbs/decorating to carrying out all the checks to make sure everything is in its best working order and to the highest standards possible for our residents.


Tina

Tina

Job Title: Cook

Joined: 2022

Hi, my name is Tina and I have worked for the company since 2014 and moved to Stafford Hall in 2022
I thrive on making sure the kitchen is up to its high standards and this is reflected in the 5 stars from environmental health we have achieved.


Mandy

Mandy Hopkins

Job Title: Kitchen Assistant

Joined: 2000

I am Mandy, a Kitchen Assistant at Stafford Hall and an ad hoc cook. I have been working here for 25 years. I enjoy my work as a Kitchen Assistant and chatting with the residents, and I am proud to keep the kitchen tidy and maintain high standards. Outside of work, my hobbies include swimming and crosswords.