Stafford Hall Residential Care Home

138/140 Thundersley Park Road, Benfleet SS7 1EN
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9.9 72 Reviews
  • Stafford Hall Residential Care Home, Benfleet
Stafford Hall Residential Care Home has exceptional decking and paved areas so that you can sit and enjoy the day. Although some rooms are doubles these can changed to large premium rooms for single occupancy. Whatever you choose, the warmth and comfort of Stafford Hall will surround you.

Whether a cup of tea and a piece of home-made cake or a good book to read, the choice awaits you at Stafford Hall. If it is relaxation you wish for, seek it out in this home, after all it is your home too.

Staff are very friendly and through detailed care planning they get to know what makes you the unique person that you are and so can understand what you want to do each day.

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Care Provided by Stafford Hall Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Michelle Summerson (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (9)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Stafford Hall Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,190
    • Self-Funded Residential Dementia Care from £1,190
    • RESPITE Self-Funded Residential Care from £1,340
    • RESPITE Self-Funded Residential Dementia Care from £1,340
  • (these prices are only a guideline, please contact Stafford Hall Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Stafford Hall Residential Care Home Reviews (72)

Total of 72, showing 41-60
9.9

Stafford Hall Residential Care Home has a Review Score of 9.9 (9.877) out of 10, based on 23 reviews in the last 2 years. Over all time Stafford Hall Residential Care Home has 72 reviews.

Overall Experience

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Date Published

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Review from M B (Son of Resident) published on 20 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is permanently in a wheelchair, but very active, so I needed somewhere he would be able to get himself around and that had bath hoists and toilet rails etc. I took him to see 5-venues and Stafford Hall was the one he really liked. He said it felt like home as soon as he went in and the staff were
friendly, engaging and interested in him.
They had a double occupancy room that they made available solely to him and removed the extra bed to give him room to get his wheelchair around. They were due to change the carpet and said they would put down laminate as that would be easier for dad to move his wheelchair on. This attention to detail and concern for residence has been a continuing theme here, and it didn't take long for Dad to call it home.
During the pandemic they have been on top of everything, locking down early, isolating residents who have been out on their return and so far have had no cases.
Dad has quickly made friends, and I feel very happy that we were able to get him in here.

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Review from Jacqui P (Granddaughter of Resident) published on 15 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan spent three years in this care home and was looked after very well. She was always treated with dignity and even when she was rude and awkward they were good with her. As a family, we felt content she was looked after properly.

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Review from Carol A (Friend of Resident) published on 15 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bright, warm and friendly. Amazing staff. During these exceptionally difficult times, staff have gone above and beyond to care for residents. Then again, they always do. Involving residents in everyday tasks where possible, makes them feel so much better. Highly recommended.

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Review from Liz G (Friend of Resident) published on 15 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Stafford Hall is a beautiful home and I would highly recommend this to anyone looking for a place to be taken care of by excellent staff. The staff go out of their way to make sure all the residents are happy, fed, watered, medication and entertain them.

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Review from D E (Resident) published on 10 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in this care home for re-hab as I broke bones in my ankle and couldn't manage on my own. I have put on weight (all this food!), I have been very well looked after and it has been an eye-opener to see what the staff do to care for people, excellent especially in difficult circumstances. Re-virus
we have been kept safe, the staff are very dedicated.

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Review from P G (Daughter of Resident) published on 10 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has improved so much since being in this home. The care she has received is second to none. The photos and videos keeping us updated have been wonderful. Thank you so much.

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Review from S P (Daughter of Resident) published on 10 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that the staff are extremely friendly, helpful and go that extra mile.
As my mum came into the home during the lockdown and it has been very difficult for me to sort things out for her as I couldn't get in the home, but the staff have been excellent and have sorted everything that I've
need and requested.
My mum receives excellent care and the staff keep me updated at all times. My mum says the food is excellent and the staff are lovely and the care she gets is second to none. My mum is very happy and content her shoe is a great relief to me.

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Review from Lee B (Friend of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has lived at Stafford Hall since February and I cannot praise the staff enough especially in these difficult times. I have been updated regularly and speak to my friend on the phone and she is so happy there. Thank you to everyone at Stafford Hall look forward to seeing you all soon.

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Review from Simon (Friend of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a huge thank you to everyone at Stafford Hall for taking great care of my friend who stayed at Stafford Hall. The staff were friendly and welcoming, I was always greeted with a smile. Thank you, everyone!

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Review from Janet C (Daughter of Resident) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Stafford Hall was recommended to me by the local services for a temporary placement for my mum a couple of months ago. Although slightly apprehensive at first, we have found the home to be a welcoming and very friendly place. My mum has settled in well and made friends with the other residents and seems
to be enjoying herself there. The staff have been very kind and keep me updated. I would also like to take this opportunity to thank all the staff for their continued hard work.

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Review from Elaine W (Daughter of Resident) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Stafford Hall for around 10-years. She now has severe dementia and has been on end-of-life for the last three years. The care she receives in the home is exceptional from everyone.
She is unable to do anything for herself and is unable to communicate. The carers are patient and
kind. They wake her, wash and dress her and take her downstairs to be with the other residents for the day. The staff involve mum as much as possible in the daily routine of the home and make sure they help her with meals, drinks and snacks – which she couldn’t do for herself. They also have to hoist her and take her to the toilet often. All of these things they do while chatting and laughing with Mum to encourage her.
The home is clean, bright and well run by the management and there’s a ‘family’ bond between all the staff.
As mum can no longer move or speak to me, I have found it very difficult at times, and they have helped me to cope with the situation.

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Review from Paul K (Son of Resident) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care that is being provided for my mother who has been with the home since February. As a family, we have noticed how happy she is and we enjoy all the photos and videos that we are updated with regularly on social media. We can not thank the staff enough for all their
hard work and commitment that they give to the residents, especially at this very difficult time. Whenever we ring the home we are able to speak with our mum and nothing is too much trouble, the staff are very helpful. Thank you.

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Review from Lorraine G (Daughter of Resident) published on 7 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Stafford Hall for the past three years and I couldn’t wish for better care.
The staff know each resident so well, knowing their own little habits and needs.
My mum has often been seriously ill and admitted to the hospital on two occasions. Each time when Mum returned back to the
home, she was nursed back to health with such care and love.
The staff have been really good at updating my mum’s care plan to meet her challenging, changing needs.
During these challenging times of Covid19, I couldn’t have wished for better care. The staff have continued to keep in contact with Mum. It’s lovely to see how happy she is with all the activities; the staff have engaged with for all the residents. Her hair has continued to be set by staff and her nails painted.
She has really enjoyed the choir that takes place every day, and I have never seen her so happy. I don’t have a bad word to say about this care home; it is a family who is quite united.

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Review from Zoe B (Granddaughter of Resident) published on 7 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Each time I've visited my Nan I've been so happy to notice how well the carers and staff are so caring to all residents. The place is beautifully decorated with a lovely garden and there's a real sense of calm about the place. Since lockdown, we've not been able to visit my Nan but the staff post regular
updates on all the residents, showing so many lovely activities they are encouraged to take part in. It's such a good place for my Nan and I feel confident that her best interests are paramount there.

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Review from Charlotte A (Granddaughter of Resident) published on 7 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan moved into Stafford Hall in January, and the staff were so welcoming and mindful of how scary and how much of a change it was for her and did their best to put her at ease. Until we were unable to due to the Coronavirus lockdown, I visited almost every other day along with my one-year-old daughter
and other members of my family, we were always met with a clean happy environment and friendly staff and residents.
My nan has since settled in fine, enjoying the activities and trips put on, and the staff have gone out of their way during this pandemic to put her and our minds at rest regarding the other's welfare, and to keep the resident's spirits up whilst they cannot have visitors. I am so pleased that my nan can be cared for in a place like this with such a homely environment.

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Review from Kevin L (Son of Resident) published on 6 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Stafford Hall six weeks ago. It was an alien environment to her and she had many 'down' moments, but something wonderful has happened. She is settling in and has made friends. She now goes down to the dining room every day for all meals and her general attitude is good and she is being
more social than she has been in many years, having lived alone. I read stories from families saying how they saw an improvement in their family members after entering a residential care home and I'm pleased to say they were right: It's exactly what's happened to my mum. The staff are just lovely and very caring and engaging. I feel very confident that Mum is safe and secure and being looked after, to a high standard: especially important during the current coronavirus pandemic.

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Review from Jeff C (Son of Resident) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend or praise the staff and facilities highly enough at Stafford Hall. I am safe in the knowledge that my mother is being carefully, and extremely well looked after, by a fantastic and caring team. Thank you Stafford Hall and your wonderful team.

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Review from R P (Son of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was referred to Stafford Hall in November and I have found the care given to her of an excellent standard. The home has a really cosy environment. Mum has made friends and is now eating very well, unlike when she was at home. I have found the staff very helpful and open to talk about Mum and her
care. There is a lot of attention to detail to Mum's needs and would recommend the home.

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Review from Stacy (Daughter of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had been living at Stafford Hall for just over six months now and it is very much his home. We have been so happy with the level of care and support he receives and feel that the staff and residents are like one big family which makes such a difference to other bigger homes. My Dad has recently
been unwell and had to spend time in hospital. During this time I've been in touch with staff and everyone has been so caring and supportive genuinely wishing dad well. I'm happy to say dad is now out of hospital and back home and we felt so lucky that he was made to feel so loved and welcomed on his return. Dad's needs have changed a bit but we are so confident that the staff will meet all his needs well. They are so efficient with adjusting care plans and risk assessing and completing all the relevant paperwork but more importantly to us they are great at treating dad as an individual and know exactly what he likes and needs. We feel so so lucky that Stafford Hall is Dad's home.

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Review from J B (Daughter of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite mum being confined to her bed being unable to communicate, I am confident that she is interacted with on a regular basis throughout the day. Small things such as applying her make-up show care and goes beyond mums medical needs. The recent change in leadership has greatly improved staff morale
and given Stafford Hall an uplifted and vibrant feel. Not the most modern of buildings but the gardens are a bonus in the summer. Most importantly I feel I can discuss any issues that arise with the appropriate level of staff and that mum is being cared for in a way we are unable to do at home.

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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Stafford Hall Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for Stafford Hall Residential Care Home is calculated as follows: ( (238 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 269 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Stafford Hall Residential Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (6)

Michelle

Michelle Summerson

Job Title: Home Manager

Joined: 2014

Thank you for taking the time to consider Stafford Hall; My name is Michelle and I am the Home Manager.


I started working for Runwood Homes in 2014 as an administrator and have progressed to home manager during that time. I am very proud to work for the company and proud of all that we have achieved since joining Stafford Hall in January 2024; especially our GOOD CQC rating which we achieved in June 2024 which is a testament to the team and the hardwork and dedication they put into their role and the standards we strive for.


Stafford Hall has 31 rooms and is situated in a peaceful residential area in Benfleet with a large well-maintained garden and decked seating area that our residents and families can enjoy. All our rooms are spacious and bright and we pride ourselves in providing a homely and familiar atmosphere for our residents.


We strive to make each individual resident stay with us personal to them to enhance their physical and emotional well-being. We have a wonderful team of staff who offer a high standard of care and encourage our residents to partake in activities like bingo, quizzes, and arts and crafts. We have regular theme days, days out and entertainers, which families are always welcome to join in with. Please do contact us if you would like to have an informal chat or a tour around our beautiful grounds.


Charlotte

Charlotte Coenen

Job Title: Care Team Leader

Joined: 2020

My name is Charlotte and I am a Care Team leader at Stafford Hall, I started working here in 2020 and have progressed within the company from domestic assistant.


I enjoy my role and enjoy spending time with our residents and learning more about their life and history.


I have a bubbly personality and like to make people laugh; in my spare time I enjoy going on holidays and building lego structures


Vicky

Vicky

Job Title: Administrator

Joined: 2014

I am the Administrator here at Stafford Hall. I have worked here for 10 years and really enjoy how my role has progressed over the years. I enjoy being part of Stafford Hall, working alongside dedicated carers and other staff members and interacting with all the residents.


Chris

Chris Leaver

Job Title: Maintenance Operative

Joined: 2024

I’m Chris, the Maintenance Operative at Stafford Hall. My role is to look after the upkeep of the Home; from changing light bulbs/decorating to carrying out all the checks to make sure everything is in its best working order and to the highest standards possible for our residents.


Tina

Tina

Job Title: Cook

Joined: 2022

Hi, my name is Tina and I have worked for the company since 2014 and moved to Stafford Hall in 2022
I thrive on making sure the kitchen is up to its high standards and this is reflected in the 5 stars from environmental health we have achieved.


Mandy

Mandy Hopkins

Job Title: Kitchen Assistant

Joined: 2000

I am Mandy, a Kitchen Assistant at Stafford Hall and an ad hoc cook. I have been working here for 25 years. I enjoy my work as a Kitchen Assistant and chatting with the residents, and I am proud to keep the kitchen tidy and maintain high standards. Outside of work, my hobbies include swimming and crosswords.