Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
The home includes dedicated parking spaces.
Stafford Hall Residential Care Home has a Review Score of 9.9 (9.877) out of 10, based on 23 reviews in the last 2 years. Over all time Stafford Hall Residential Care Home has 72 reviews.
Review from S C (Daughter of Resident) published on 27 November 2019
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Overall Experience
5.0 out of 5
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Review from Alan M (Nephew of Resident) published on 27 November 2019
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Overall Experience
5.0 out of 5
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Review from H C (Granddaughter of Resident) published on 27 November 2019
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Overall Experience
4.0 out of 5
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Review from T V (Daughter of Resident) published on 12 November 2019
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Overall Experience
5.0 out of 5
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Review from Patricia D (Friend of Resident) published on 31 July 2019
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Overall Experience
4.0 out of 5
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Review from Sydney S (Husband of Resident) published on 15 January 2019
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Overall Experience
5.0 out of 5
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Review from J T (Daughter of Resident) published on 11 January 2019
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Overall Experience
5.0 out of 5
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Review from Anne F (Wife of Resident) published on 13 September 2018
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Overall Experience
4.0 out of 5
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Review from Ron E (Son of Resident) published on 13 August 2018
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Overall Experience
5.0 out of 5
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Review from Marilyn F (Daughter of Resident) published on 2 August 2018
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Overall Experience
5.0 out of 5
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Review from J W (Husband of Resident) published on 28 November 2017
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Overall Experience
5.0 out of 5
The staff here are all very friendly, caring and helpful. She has been treated with all the kindness and respect I could wish for. It gives me peace
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Review from Terence A (Husband of Resident) published on 9 November 2017
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Overall Experience
5.0 out of 5
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Care / Support
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The Review Score of 9.9 (9.877) out of 10 for Stafford Hall Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.877 for Stafford Hall Residential Care Home is calculated as follows: ( (238 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 269 Ratings = 4.877
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Stafford Hall Residential Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 May 2024
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Job Title: Home Manager
Joined: 2014
Thank you for taking the time to consider Stafford Hall; My name is Michelle and I am the Home Manager.
I started working for Runwood Homes in 2014 as an administrator and have progressed to home manager during that time. I am very proud to work for the company and proud of all that we have achieved since joining Stafford Hall in January 2024; especially our GOOD CQC rating which we achieved in June 2024 which is a testament to the team and the hardwork and dedication they put into their role and the standards we strive for.
Stafford Hall has 31 rooms and is situated in a peaceful residential area in Benfleet with a large well-maintained garden and decked seating area that our residents and families can enjoy. All our rooms are spacious and bright and we pride ourselves in providing a homely and familiar atmosphere for our residents.
We strive to make each individual resident stay with us personal to them to enhance their physical and emotional well-being. We have a wonderful team of staff who offer a high standard of care and encourage our residents to partake in activities like bingo, quizzes, and arts and crafts. We have regular theme days, days out and entertainers, which families are always welcome to join in with. Please do contact us if you would like to have an informal chat or a tour around our beautiful grounds.
Job Title: Care Team Leader
Joined: 2020
My name is Charlotte and I am a Care Team leader at Stafford Hall, I started working here in 2020 and have progressed within the company from domestic assistant.
I enjoy my role and enjoy spending time with our residents and learning more about their life and history.
I have a bubbly personality and like to make people laugh; in my spare time I enjoy going on holidays and building lego structures
Job Title: Administrator
Joined: 2014
I am the Administrator here at Stafford Hall. I have worked here for 10 years and really enjoy how my role has progressed over the years. I enjoy being part of Stafford Hall, working alongside dedicated carers and other staff members and interacting with all the residents.
Job Title: Maintenance Operative
Joined: 2024
I’m Chris, the Maintenance Operative at Stafford Hall. My role is to look after the upkeep of the Home; from changing light bulbs/decorating to carrying out all the checks to make sure everything is in its best working order and to the highest standards possible for our residents.
Job Title: Cook
Joined: 2022
Hi, my name is Tina and I have worked for the company since 2014 and moved to Stafford Hall in 2022
I thrive on making sure the kitchen is up to its high standards and this is reflected in the 5 stars from environmental health we have achieved.
Job Title: Kitchen Assistant
Joined: 2000
I am Mandy, a Kitchen Assistant at Stafford Hall and an ad hoc cook. I have been working here for 25 years. I enjoy my work as a Kitchen Assistant and chatting with the residents, and I am proud to keep the kitchen tidy and maintain high standards. Outside of work, my hobbies include swimming and crosswords.
