Stanway Green Lodge has a Review Score of 9.9 (9.917) out of 10, based on 11 reviews in the last 2 years. Over all time Stanway Green Lodge has 67 reviews.
Review from J C (Daughter of Resident) published on 15 November 2024
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Review from Karen H (Daughter of Resident) published on 6 November 2024
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Review from Ashley F (Nephew of Resident) published on 23 October 2024
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Review from B K (Niece of Resident) published on 18 October 2024
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Review from Susan H (Daughter of Resident) published on 15 October 2024
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Review from Phil T (Son of Resident) published on 10 October 2024
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Review from Mo A (Daughter of Resident) published on 10 October 2024
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Review from M D (Power of Attorney of Resident) published on 8 October 2024
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Review from Lindsey B (Daughter of Resident) published on 14 December 2023
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Review from Sue G (Daughter of Resident) published on 13 December 2023
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Review from Kate M (Daughter of Resident) published on 5 June 2023
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Review from Kevin W (Son of Resident) published on 6 March 2023
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Review from Gareth R (Son of Resident) published on 27 February 2023
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Review from Rosie A (Granddaughter of Resident) published on 13 February 2023
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Reply from Aniket Kanitkar, Owner at Stanway Green Lodge
Stanway Green Lodge takes any negative reviews very seriously as we are committed to providing a high standard of care to our service users. The home prides itself on having an open door policy for discussing any issues with management at any time, but especially at times when concerns have been observed by family which can be addressed there and then. Furthermore, our complaints system has early intervention and open dialogue at its core. Engaging in either of these paths in the first instance generally avoids escalation of any issues. Although we are disappointed at receiving a negative review, we would welcome the reviewer to contact us to discuss their concerns. This will give both parties the opportunity to have constructive discussions with the aim of reaching a resolution.
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Review from Nicholas W (Son of Resident) published on 26 January 2023
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Review from Elmi W (Next of Kin) published on 20 January 2023
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Review from Trevor C (Resident) assisted by family/friend published on 20 January 2023
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Review from Jane B (Daughter-in-law of Resident) published on 17 January 2023
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Review from Georgina A (Daughter of Resident) published on 12 January 2023
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Review from J D (Resident) assisted by family/friend published on 21 October 2022
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The Review Score of 9.9 (9.917) out of 10 for Stanway Green Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.917 for Stanway Green Lodge is calculated as follows: ( (122 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 132 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Stanway Green Lodge is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Jun 2018
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